Shear Essentials

Upon going to Shear Essentials to receive a perm , she used 2 bottles of perm solution which dried my hair out terribly leaving me with a head of fuzz and not being able to do anything with it.  With me being a woman I would like to look nice to the point where I am not laughed at.  While...

she was rolling my hair in the curling rods she grabbed a strand of hair and pulled it right out of my head and then went on to say "she didn't feel that" and laughed , when yes I did feel it being plucked out of my scalp.   She replied back saying "I didn't feel it" of course she didn't feel it when it wasn't her head.  I received the perm on September 20th 2017 at approx 12:30 pm and she demanded cash.   She said that requests cash so that she doesn't have to pay state tax.   I have left her numerous text messages on her cell phone as she gave us her cell phone number asking if she would kindly give a refund back but still have heard nothing as todays date is September 25th 2017.   I am very disappointed in the perm that I got as I can NOT do anything with it at all.  I do not want another perm or her to fix it, I would just like my refund in full. Thank you![redacted] 
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[redacted] [redacted]If you have anymore questions or concerns my email and phone number is listed below.Email:[redacted]Phone Number:[redacted]