Shear Insanity

This letter is in reference to a letter of complaint regarding case number [redacted] Per the letter, [redacted] requested a refund for the services done on February 28, 2018, for the amount of $*** On February 28, 2018, Ms [redacted] and I discussed in a detailed consultation that she wanted her hair very blonde with layers Ms [redacted] also stated she had a work friend cut inches off the bottom of her hair before coming in for my services We agreed to even the length/trim to make her hair even again and to add layers and to frame around her faceWe also discussed and agreed that the color she wished to achieve would be a process and might take several appointments to receive the goal desired since she had not had her hair done in over a year and a half (stated by Ms [redacted] ) I performed a heavy full highlight , toning of the highlights and a haircut At the end of the service, Ms[redacted] appeared to be pleased with the results and stated she was satisfied and liked her hairAt no point in the salon did she mention she did not like the color or cut or the length that was taken off.Ms[redacted] was charged $***for the service rendered and added to the total service cost a $**tip, totaling $***Ms [redacted] also pre-booked another haircut and color appointment with me on April 25th at am Later the same night 2/28/Ms[redacted] posted on the Shear Insanity Facebook page that she was not happy with the service rendered by me and went to another salon to have her hair redone for $***She demanded a refund of $ [redacted] and requested to speak with a manager At that time, another stylist owner at Shear Insanity saw the Facebook message and responded to her we are three individual business owners working in the same space That I would contact her as soon as possibleAt this time, Ms [redacted] had not reached out to me personally or was I aware that she was unhappy with her service rendered and of this comment, she made on FacebookI was made aware of the Facebook comment from the other stylist/business owner On 2/28/After completing my last client and upon leaving the salon, I reached out to Ms[redacted] by a text message at 9:PM , so we could discuss her issues and concerns, and discuss a resolution Ms [redacted] did not respond at that time The next day, March 1st, Ms [redacted] responded demanding a refund of $***and said she was not happy with her hair and sent picturesI apologized to her several times that I was sorry she was not happyBy all of her comments and actions when she left, she was happy with the resultsI told her my first and foremost goal is to make all of my clients happy! I offered for Ms [redacted] to come back into the salon as soon as possible at whatever time was most convenient for her so we could discuss what she was not satisfied with and we could do another full consultation, and I could adjust anything she was not satisfied with at that time free of chargeShe refused every offer from me to make the time to look at her hair and see what she did not likeI offered this option even after she stated she went somewhere else after leaving my salon I, at this time advised Ms[redacted] I could not offer her a refund; however, I would be more than willing for her to come back into the salon to show me her hair and discuss her concernsShe refused The pictures Ms [redacted] posted on Facebook and sent to me were not the same haircut or color of service that she rendered from me, and Ms [redacted] stated, she had been to another stylist I would also like to state that at “no” time did I refuse to assist Ms[redacted] and at “no” time did I block her number from contacting me by my cell phone which is my sole business/salon phoneI reiterated to her I was a sole owner and the salon does not have a manager that all of the stylist working in the salon are there own manager/business owners working in the same spaceThere never once was a statement made that she couldn’t speak to a manager I take great pride in my performance as a stylist of years and a business owner My goal is always to ensure my clients are happy with the service rendered and that they receive the highest quality of customer service I have done everything I could to assist and try to make Ms[redacted] happy; however, she refused then and now to come back into the salon to discuss what she does not like and to be adjusted I will not offer Ms[redacted] a refund for service rendered or refund her tip money and regret that she would not take me up on my offer to make the situation right and come back into salon to address her issues with the service I rendered I apologize again that she was not satisfied with the service renderedMy offer still stands for her to come back to the salon for me to adjust any issues free of charge, even though, she has since been to another stylist and the hair has now been altered from our appointment Respectfully,Amanda DePersio Shear Insanity***-***-***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The several pictures I have are time stamped and can prove that she was the person who damaged my hairI also have proof of what my hair looked like before she rendered her servicesI have several witnesses and the other salon who had to fix my hair will attest to the damage done as there are sects witnesses there as well.
Regards,
*** ***

This letter is in reference to a letter of complaint regarding case number [redacted]. Per the letter, [redacted] requested a refund for the services done on February 28, 2018, for the amount of $[redacted].00.   On February 28, 2018, Ms. [redacted] and I discussed in a detailed...

consultation that she wanted her hair very blonde with layers.  Ms. [redacted] also stated she had a work friend cut 8 inches off the bottom of her hair before coming in for my services.   We agreed to even the length/trim to make her hair even again and to add layers and to frame around her face. We also discussed and agreed that the color she wished to achieve would be a process and might take several appointments to receive the goal desired since she had not had her hair done in over a year and a half (stated by Ms. [redacted]).   I performed a heavy full highlight , toning of the highlights and a haircut.  At the end of the service, Ms.[redacted] appeared to be pleased with the results and stated she was satisfied and liked her hair. At no point in the salon did she mention she did not like the color or cut or the length that was taken off.Ms.[redacted] was charged $[redacted].00 for the service rendered and added to the total service cost a $**.00 tip, totaling $[redacted].00. Ms. [redacted] also pre-booked another haircut and color appointment with me on April 25th at 10 am.   Later the same night 2/28/18 Ms.[redacted] posted on the Shear Insanity Facebook page that she was not happy with the service rendered by me and went to another salon to have her hair redone for $[redacted]. She demanded a refund of $[redacted] and requested to speak with a manager.  At that time,  another stylist owner at Shear Insanity saw the Facebook message and responded to her we are three individual business owners working in the same space . That I would contact her as soon as possible. At this time, Ms. [redacted] had not reached out to me personally or was I aware that she was unhappy with her service rendered and of this comment, she made on Facebook. I was made aware of the Facebook comment from the other stylist/business owner.   On 2/28/18 After completing my last client and upon leaving the salon, I reached out to Ms.[redacted] by a text message at 9:19 PM , so we could discuss her issues and concerns, and discuss a resolution.  Ms. [redacted] did not respond at that time.   The next day, March 1st, Ms. [redacted] responded demanding a refund of $[redacted].00 and said she was not happy with her hair and sent pictures. I apologized to her several times that I was sorry she was not happy. By all of her comments and actions when she left, she was happy with the results. I told her my first and foremost goal is to make all of my clients happy! I offered for Ms. [redacted] to come back into the salon as soon as possible at whatever time was most convenient for her so we could discuss what she was not satisfied with and we could do another full consultation, and I could adjust anything she was not satisfied with at that time free of charge. She refused every offer from me to make  the time to look at her hair and see what she did not like. I offered this option even after she stated she went somewhere else after leaving my salon.    I, at this time advised Ms.[redacted] I could not offer her a refund; however, I would be more than willing for her to come back into the salon to show me her hair and discuss her concerns. She refused.   The pictures Ms. [redacted] posted on Facebook and sent to me were not the same haircut or color of service that she rendered from me, and Ms. [redacted] stated, she had been to another stylist.   I would also like to state that at “no” time did I refuse to assist Ms.[redacted] and at “no” time did I block her number from contacting me by my cell phone which is my sole business/salon phone. I reiterated  to her I was a sole owner and the salon does not have a manager that all of the stylist working in the salon are there own manager/business owners working in the same space. There never once was a statement made that she couldn’t speak to a manager.    I take great pride in my performance as a stylist of 11 years and a business owner.  My goal is always to ensure my clients are happy with the service rendered and that they receive the highest quality of customer service.   I have done everything I could to assist and try to make   Ms.[redacted] happy; however, she refused then and now to come back into the salon to discuss what she does not like and to be adjusted.   I will not offer Ms.[redacted] a refund for service rendered or refund her tip money and regret that she would not take me up on my offer to make the situation right and come back into salon to address her issues with the service I rendered . I apologize again that she was not satisfied with the service rendered. My offer still stands for her to come back to the salon for me to adjust any issues free of charge, even though, she has since been to another stylist and the hair has now been altered from our appointment.  Respectfully,Amanda DePersio Shear Insanity[redacted]