Shear Pleasure Salon

I received a notice of reassessment from the Canada Revenue Agency. With corrections made by this assessment I had to repay about $ plus an additional $ in interest charges. It was discovered that there was a discrepancy between lines on my original NOA and the return package I filed with H&R Block's online tax software. After consultation with the CRA, they confirmed that they received the incorrect values from the system (was done via H&R Block's Tax Software). The notice of reassessment corrected the lines back to what the values should have been, and these values match what I typed into the H&R Block software when I initially filed in March (see attached documents for proof). The software made an error and as a result inconvenienced me into having to deal with the issue, repay the amount I owed the CRA, and with interest. To compound the problem, I was told from H&R Block Support that before even hearing my issue or commenting on it I had to buy "Audit Protection" support, even though I had already determined no error was made on my end. They also wouldn't guarantee that I would be refunded the amount in the event the issue was not my fault. The cost of Audit Protection according to their website is $! I am seeking a full refund of the software "deluxe" package I purchased (since it did not transfer the information accurately) of $ + $ in interest charges from the CRA since this was not my error. Total compensation $. H&R Block should not be charging customers prior to offering support on issues that are clearly not the customer's fault. They should also do a better job to ensure their software is error free.