We at Shearer Construction had completed the work in question for the seller. The sewer camera video was acquired utilizing a third party - [redacted] , whom we always use for our sewer line scoping. This video has been submitted to the buyer as requested via e-mail.... This sewer line was also machined to clear stoppage. We had not refused to supply the video, we simply had not acquired the disc until recent and were having issues converting it to an electronic file to send to the buyer. The buyer has claimed that we had not done the work that was requested by the seller which is absolutely false. The information provided by another plumber, [redacted] is inaccurate as they claimed that the sewer line was unable to be filmed, though we were able to per the video recording. The video can be retrieved from our company at any time. In regards to the roof repair, after this minor roof repair was performed using the standard materials for white coated roofs the property was inspected and approved to the best of our knowledge.We are in disagreement that the buyer should be compensated as the work performed was completed for the seller. We did not have a contract with the buyer and any complaints should be forwarded to the seller.If there are any questions or concerns, please feel free to contact our office at ###-###-#### or on my cell phone directly at ###-###-####, as I was the individual who performed the work in question. We would like to resolve this complaint as soon as possible as to not tarnish our perfect BBB rating.
We at Shearer Construction had completed the work in question for the seller. The sewer camera video was acquired utilizing a third party - [redacted] , whom we always use for our sewer line scoping. This video has been submitted to the buyer as requested via e-mail.... This sewer line was also machined to clear stoppage. We had not refused to supply the video, we simply had not acquired the disc until recent and were having issues converting it to an electronic file to send to the buyer. The buyer has claimed that we had not done the work that was requested by the seller which is absolutely false. The information provided by another plumber, [redacted] is inaccurate as they claimed that the sewer line was unable to be filmed, though we were able to per the video recording. The video can be retrieved from our company at any time. In regards to the roof repair, after this minor roof repair was performed using the standard materials for white coated roofs the property was inspected and approved to the best of our knowledge.We are in disagreement that the buyer should be compensated as the work performed was completed for the seller. We did not have a contract with the buyer and any complaints should be forwarded to the seller.If there are any questions or concerns, please feel free to contact our office at ###-###-#### or on my cell phone directly at ###-###-####, as I was the individual who performed the work in question. We would like to resolve this complaint as soon as possible as to not tarnish our perfect BBB rating.