Shears Construction

We're glad that we were able to get this completed for you and you accepted the $250.00 discount. In construction, there are sometimes delays that are beyond our control such as product not being shipped, windows arriving damaged, or even something like a few days of rain that can cause major delays...

to a project. I can assure you any delays were not intentional but you should have been kept informed by the local office. This is not typical on how we do business and I hope our record and reputation within the industry is enough to let you know we do take every complaint seriously and do our best to resolve them. We worked quite hard to be ranked number one by JD Power and that is the reputation we want to keep. Please accept my apologies for the experience you had and I will certainly be using this as a training tool to make us even stronger so someone else doesn't have to have this experience. Thank you,[redacted]Operations ManagerWindow World of DC

Please allow me to forward a request from my GM to clear this approval.  We as Window World of Central Valley have tried repeatedly to get a resolution to  the customer issues..each time the customer has refused the product.  From here I am now contacting my company as to a solution...

that will accomadate our customer.  Thank you.

RE: [redacted]Mr. [redacted]We continue to stand by our statement that the windows are not mis measured. Going to a competitor and saying, look how bad my Window World windows were measured is a joke. Of course they will always agree with the homeowner and proceed to tell the homeowner what a deal they can offer. We get requests to verify the poor quality of installs by [redacted] and Window Nation all the time. As said originally, he purchased replacement wíndows and then decided that was not what he wanted. Now he's saying he was providing too much information. One can never provide too much information in seeking the truth. As far as his comments about Window Nation measuring to 3mm, it does not state that it is for vinyl windows. Vinyl windows have to have room for expanding and contraction as the temperatures fluctuates. Window Nation sells vinyl, wood and fiberglass windows. His claims are simply notcredible. Please fínd attached pictures of the interior of the one window that was installed. As you can see, it is measured perfectly as it is flush against the interior molding as he requested.We recommend that a representative from the window manufacturer be on site during installation of these windows to put Mr. [redacted]'s fears at ease that AAMA procedures for installation are being followed.Since we have the custom replacement windows that Mr. [redacted] ordered, we asked that this dispute be decided in Window World's favor.

I am responding as WW of Central Valley - I have been unable to respond to your website as intructed - At this given time I will be in coorespondence to my immediate GM as to how we will handle.  What I do know is that we have reordered this ED numerous times, with the customers dissaproval each time.  We have also attained the manufacturer to be on site at point of delivery each time of which they have cleared the ED as "clear" of any defects.  And yet still the customer is refusing.  Again let me say that as of this given point/time I will be in touch with above management as to what direction we as a company must take.  Thank you

I have would not like my complaint ID [redacted], to be handled through and Arbitration Hearing.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have not  heard anything on our acception of Window worlds offer since June.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted],First let me apologize for not returning your call back in May. It was never my intention to not call you back. I had our management team in [redacted] working on this and our factory. It was my understanding they were in contact with you during the process. I realize this does not excuse...

me from calling you though. I have copied the President and Vice President of our company since they are my superiors so you can be assured that your concerns have made it to the highest authorities. I do plan on using this as a learning experience to better handle situations. I will also be calling you today to touch base with you and verbally apologize as well.As for your windows, we are doing everything we can to ensure your problem is handled with minimum inconvenience to you. I'm showing the rest of your items are scheduled to be delivered to our warehouse on 6/21/16 so we should be able to wrap this up. Sincerely,[redacted]Operations ManagerWindow World of DC###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.We accept their offer to reimburse us so we can get a quality door replacement.   We appreciate all the help you have given us.Regards,
[redacted]

The following came from our production manager who has 30 years experience in window installations“he's measuring from his shutters to the window, that's not the opening.  If you look, it is  at 5/8" from the siding not the 1" he is complaining about.  This is acceptable by the time you install  J Channel around the siding and add the customer exterior trim, it would be perfect.”We stand by our previous submissions and statements.  Please be advised that we have warehoused these custom made windows for over 120 days, if we can’t get some resolve soon we will be forced to turn this issue over to our corporate legal counsel to collect and enforce the contract.[redacted]

I certainly understand Ms. [redacted]'s complaint and we have no issues going out there to fix this but I do ask that Ms. [redacted] allow time for the caulk to cure. The caulking will not come loose on it's own when given proper drying time before handling and using the window. Caulk breeches are a very...

rare occurrence and for it to happen to the same customer twice makes this extremely rare. The windows need to be untouched for 24 to 48 hours to give the caulking sufficient time to cure. The installers had to repeatedly ask the children not to touch the caulking which is where we believe this issue is coming from.Thank you,[redacted]Operations ManagerWindow World of DC

The customer has agreed to a new door and a site inspection by Window World management, the door manufacturer management, and themselves when the new door arrives to ensure the door is satisfactory. The door has been ordered and we will reach out to them once it arrives. [redacted]Operations ManagerWindow World DC[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  I  would like to see what is done as I am told the upper management is looking into this as well!!!!!