Sheboygan Chevrolet Buick GMC Cadillac Inc.

*** *** ***
We have the vehicle here right now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
have tried to attach the requested photos of the damage to this response but each time I hit "ok" to send my response, I receive a "404" errorTherefore I am unable
to attach the photosIf it takes a few
emails and that is allowed with the Revdex.com permission, I will gladly send
them in another email to the Revdex.com or Sheboygan ChevroletI also received another estimate on the vehicle on March 20th from
a GM Dealer which came to $2,to fix the cosmetic damagesI will
provide a scanned copy of that estimate if Sheboygan Chevrolet or the
Revdex.com so desires
Regards,
*** ***

I don't know where this is coming from but when the car left here there were no scratches on the car and we had it sitting inside for himI would like to see pictures of $worth of scratches from the customer. I Don't know where he got his purchase price from but with tax and license his
total purchase price was $

As of Friday, May 8th Sheyboygan Chevrolet has had the vehicle and agreed to repair the discussed issues. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Review: Sheboygan Chevrolet/Buick/GMC/Cadillac

3400 S. Business Drive

Sheboygan, WI 53081

Invoice # [redacted] I do not agree with the charges I am being billed for, my tires were replaced even though they did not need to be replaced as well as the technician damaged my rims during the changing/balancing process. I have brought this to the attention of the service manager and was treated very disrespectful. I have taken it to other dealers and I also spoke to tire replacement stores, they have all assured me that something like this had to have been caused by the person and or machine used to do the tire replacement. The service manager had the gull to tell me it was possible curb rub, no way on god’s green earth would a curb cause this type of damage. When I brought it right back to show them the damage, they proceeded to “Rub off” some of it. It is a scratch in the clear coat. I do not believe the technician that made the call that the tires needed to be replaced did the troubleshooting correctly. I have since taken the car to another dealer because the problem was never resolved at your dealership even with installing new tires, they have now replaced the complete rack n pinion.

Prior to this ordeal, I had brought my car in to have the driver’s seat bottom replaced under warranty. I brought the car in, they replaced the seat bottom, I picked the car up and under the driver’s seat there were scraps, foam, etc. from the old seat bottom. I called my service writer, he had me speak to and meet with the service manager. He said they would clean it up if I brought my car back in, well I brought it back in for an oil leak and again the mess was not cleaned up, I ended up doing it myself out of frustration. I brought it in because I had an oil puddle in my driveway, I told my service writer the problem and he said they would look at it. When I picked my car up, they said they found a transmission leak, ok fine but I know what oil vs. transmission fluid. I agreed that that’s fine and I assumed they looked for an oil leak and didn’t see one. Well when I got my car home that day, guess what was in my driveway the next day, an even bigger puddle of oil. I called again because of the lack of proper repair, first thing a technician should do when a person says they have an oil leak is look at the oil filter and drain plug, how are these certified techs doing this work if they cannot handle the simplest of tasks?

What this tells me is that they are testing my intelligence by not believing that I know the difference between oil and transmission fluid. I fixed the oil leak myself again out of the lack of professionalism I receive each time I bring my car into the dealership. It ended up being a lose oil filer that needed to be tighten. Another trip to the dealership for a routine oil change, everything seemed ok, picked up the car as normal but then within days I again had a puddle of oil in my driveway, I already knew how to fix it so I took it upon myself to do so but I did call and mention it to my service writer. I have even more to say about each visit but I think you get the idea.

I do not believe that the work being performed at your dealership is up to GM certified technician standards nor GM certified dealership standards. I’ve had to call, return for more service on the same problem, meet with the service manager, etc. I feel that these issues should be resolved on the first go around, not needing return trips for such minor repairs. The troubleshooting process of not knowing what is wrong and throwing parts at a problem until it’s fixed (No concern for customer cost), is not what I should or the normal public should expect from a certified dealership.

The only response I have received from Jeff Brill and I quote.."Its a used vehicle". He was not willing to even talk to me about, completely rude during the whole conversion, the whole three sentences he stated, treats people like they are below him.. So if anyone happens to take a vehicle there, make sure you note any damage prior (But I didn't have any prior), even if its a new car, he will try the same thing with you. My car was only a year old, 2012 Chevy Malibu LTZ with 25,000 miles when this took place in Sept 2013

Please email me and I will send you pictures of the rim damageDesired Settlement: I would like for them to acknowledge the damage they caused as well as admit that they are charging me for tire replacement that they were not 100% certain was needed. They have told me in the past that they couldn't find a problem yet they threw parts at it till they thought it was fixed, all at my expense. I would like for them to replace my rims since they caused the scratches. I brought my car back shortly after the tire replacement and they even proceeded to rub some of it off, if they just changed my tires but yet didn't cause the scratching, how could they rub some of it off?

Business

Response:

The customers concern was a shimmy in the front end of his vehicle. Our technician diagnosed the cause to be excessive road force on the left front tire. This tire replacement was covered by the vehicles bumper to bumper warranty. The customer insisted that all the tires should be replaced and we explained that we could only replace the defective tire under warranty. The customer instructed us to replace the remaining three tires, and told us that the Dealership where he purchased the vehicle was going to pay for them. After the tires were replaced the customer told us that he needed to bring the invoice to that dealership to show them that the tires were replaced and they would give him the money to pay for the tires. He returned shortly after that and showed us some scratching on his rims and said that it came from us changing the tires. Our General Manager spoke to the customer and explained that the scratching could not come from our tire changing machine. Our Hunter tire changing machine is designed not to come in contact with the rim. The General Manager brought the customer into the shop and had a technician show him how the machine works and that it does not contact the rim and could not have caused the scratches. The customer then insisted that the technician must have used the machine incorrectly. We explained that this machine is designed specifically to prevent this from happening. We offered to try buffing the scratches as a goodwill gesture, but most of the scratches would not buff out. The customer then left and never returned to pay his bill.

Sincerely,

Operations Manager

Sheboygan Chevrolet Buick GMC Cadillac

Sheboygan Chrysler Dodge Jeep Ram

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not agree with [redacted] statement and I have all documents stating and proving the appropriate time frames.

The shimmy was noticed AFTER the vehicle was serviced by Sheboygan Chevrolet, an oil change and tire rotation took place and is documented. I brought the vehicle back in and asked them to address my concerns of a shake in the front end of my vehicle, They said that a tire had possible excessive road force, They said they would order a new tire and for the time being put that tire on the rear of the vehicle. After the tire was put to the rear of the vehicle I was still noticing the problem and asked them to order all four new tires since they felt it was a bad tire or tires, I didn't want odd tires on my one year old vehicle. I told my service adviser that I would contact the dealer that I purchased the vehicle from to have them cover the cost of the replacement tires. I picked up my vehicle while the tires were ordered and I also picked up the quote/estimate so that I could scan and email it to the other dealership, I told my service adviser that I would have the tires installed once I received the check (Everything is dated and documented), I called my service adviser and told him that I received the check and that I would like to schedule the the tire installation as soon as we could, he agreed and I brought the vehicle in to have the tires replaced per their recommendation. I received the call that my vehicle was ready for pickup, I went to the dealership to do so, Upon arriving at the dealership I went to the pickup window, I told the receptionist sitting there that I was here to pickup my vehicle that had been serviced, I asked her how much do I owe (I had a check filled out and ready for the total) She stated that I didn't have an invoice, I again said how much do I owe you, Again she said I didn't have an invoice and gave me my keys, I felt it was really odd because I knew I had an invoice per the estimate I received prior, But then I figured I would just stop in during normal business hours and address this. Upon inspecting my vehicle while checking out the new tires I noticed the scratching on the rims, I did this in the parking lot of the dealership, I then figured the reason I didn't have an invoice was because of the damage they had caused to my vehicle. I left and figured I would take it up with Jeremy the following day since I picked my vehicle up after service hours. Then I received a phone call stating I still owed an invoice at the dealership, I proceeded to return to the dealership so that they could address the damage that they had caused. I spoke with Jeff Brill who was not willing to work with me whatsoever and kept a smirk on his face the whole time while only saying a few words. Yes I did have Steve Romanoski the General sales manager look at the vehicle and proceed to show me the tire changing machine BUT not the balancing machine. They then had a detail person come out and try a little bit of something on one rim, He was able to rub off some of it but not all of it, If they didn't just cause this problem then how was some of it removable? Steve made a statement that it could be curb rub, The new tires nor the old tires had any damage whatsoever and also the rims sit recessed so the tire would be damaged as well. The scratching goes around the rim perfectly, Defiantly not curb rub, I've confirmed all my findings with two other dealerships, etc. I brought the vehicle back within days of the service/tire replacement and I'm the only one who drove the vehicle and I would not waste my time nor the dealerships time if I didn't believe they caused this damage and that I am owed an explanation.

I have had previous problems with the way they have handled my service and repairs prior to all of this and I have meet with Jeff Brill in regards to my concerns, he told me that they would be resolved and they never were.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

He is acting like I skipped out on the bill. I want to start off by making this clear, He keeps making this statement that I had the work done and I was allowed to come back to pay the bill at a later date, Never in the all the years that I have dealt with this dealership have I been allowed to pick up my vehicle without first paying for services rendered, They have the policy in place that your bill is payed before your allowed to pick up your vehicle (He knows this as well as I do). What all of a sudden makes me special that I was allowed this time??? Thats not the case, I would like to be allowed to meet with my service adviser and with the receptionist as he is stating they knew I could pay my bill at a later date, Someone is lying and its not me. I have the check that I had filled out the day of pickup and the receptionist told me I didn't have an invoice (Now she is trying to cover her butt by lying?) and handed me my keys, Also my adviser knows darn well that I had received a quote prior and I would call once I had the money for the tire replacement to be preformed, I knew fair well that the invoice is always paid upon pickup. With this being said, Thats why I am referring to all the dates in my last statement, He wonders what the tire rotation has to do with this. I can put it all together along with when I received a check for the tire replacement, When I received the quote, When all the work took place, Etc. It all shows timelines as well as how I am telling the truth. Also he made it a point to date when I was in and when I returned, Again since when would your shop just drop everything to get me in for service (No one was doing me any favors like he is making this out to be), I came in when the Dealerships schedule dictated not mine, That's why it was so many days between this and that..His statement about not knowing which side of the vehicle that the damage was on, I showed him damage on all the rims and some were more prominent then others and the sunlight was better on the southern side of the vehicle, Also it had not been just over night since I picked up the vehicle, (He knows his story so well that he doesn't even know which days I was there) I picked up the vehicle and I was told I didn't have an Invoice, It was the following week that I received a call from the adviser about an invoice that was still open and I said I need to talk to Jeff about the damage that had taken place during my tire replacement. Lets put it this way, again how could some of it be removed by the detail person rubbing cleaner on it if it had been pre-existing, Also if I took the time going back to the dealership that I had bought the car from to cover the tire replacement fees don't you think I would've taken this up with them and had them cover this cost as well? The damage to the rims did not exist prior to the tire replacement and I stand behind that 100%, Even if Jeff tries to continue to insult me and call me a liar.. Lets talk about lying, One minute he doesn't remember meeting with me then the next he does, Then he doesn't, Then he says this and then says that, None of his stories are constant. I have all my paperwork and timelines in order and I have not once changed my story.

Regards,

Business

Response:

We came to a resolution with the customer today.