SHED.com

We have already responded to the customer via emailand attempted to call yesterdayAttached our response to the customerHaving said that, we are also uploading the audio recording of the customer order process that we let the customer know there is a no refund policyClearly we are doing this for the customer, even though the customer agreed to no-refundIt's to bad the customer can't give US (SHED.com) time to respond to their complaint that was made in writing We will still honor our email attached - but the negative reviews have to be taken off and removed and we must ask for a 5-star review on Google and with the Revdex.com as we are going above and beyond what we should have to do in this case based on the facts of when the order was placed and there being a no-refund policy.Jan G***

Advertised leadtime is 4-8weeksOrder placed 8/On 10/5, I called to check on orderJan called back and said I had to work it out with *** ***, their installerI disagreed and stated shed.com should handle itI called jan on 11/with no replyAttempted again 11/with no replyOnce I sent email stating I wanted to cancel order, shed.com immediately replied and setup delivery for 12/I was working and requested 12/and was told it would be another 4-weeks since I could not accommodate the installerI then cancelled and requested deposit refundShed.com refusedOnce we filed complaint, they agreed to refund ONLY if we reverse the complaint and placed blame on their chosen installerTotally unprofessional

I was lucky enough to have Jan G[redacted] be my sales person. This lady went above and beyond the call to make sure I got the best deal around. She even called the competition and checked to make sure no one had a lower price on what I wanted. Thanks Jan

We have already responded to the customer via email. and attempted to call yesterday. Attached our response to the customer. Having said that, we are also uploading the audio recording of the customer order process that we let the customer know there is a no refund policy. Clearly we are doing this...

for the customer, even though the customer agreed to no-refund. It's to bad the customer can't give US (SHED.com) time to respond to their complaint that was made in writing.  We will still honor our email attached - but the negative reviews have to be taken off and removed and we must ask for a 5-star review on Google and with the Revdex.com as we are going above and beyond what we should have to do in this case based on the facts of when the order was placed and there being a no-refund policy.Jan G[redacted]

1) We are willing to break out no-refund policy of the deposit given when the order was taken. We are willing to do this because we would like to have the review made by the customer on Google to be removed. The customer does not understand that SHED.com is a dealer for many manufacturers. Dealers in the carport industry take orders then forward them to the manufacturer to install using their crews. We are simply a representative of the manufacturer as a dealer for them. So the review for scheduling and installation problems should be directed to the manufacturer.  2) The customer states that "as advertised" - Please show us proof of this, we do not advertise that. All delivery time frames are estimated and given to us by the manufacturer. 3) The customer states "I would appreciate the $186.72 to be refunded back to the credit card since the shed has not been delivered as promised.".  What was ordered and placed through SHED.com was the deposit for their structure so it can be put in as an order with the Manufacturer [redacted]s. On the customer's receipt it states "Service of processing customers paperwork and sending order to MFG. Non­refundable deposit is for service of processing the paperwork and order for the MFG." So the customer stating that the shed has not been delivered as promised is not relevant to the customer's deposit.  We (SHED.com) does not "promise" when a customer's structure will be installed by the manufacturer they choose to order with. We are not the manufacturer or installer or scheduler. We simply take the order for the customer and properly do all of the required paperwork to get that order put in at the manufacturer.4) The customer states "Once we filed complaint, they agreed to refund ONLY if we reverse the complaint and placed blame on their chosen installer. Totally unprofessional."  Our response to this is... The customer is confused and we are trying to go above and beyond by showing the customer that since they are confused about how the carport industry works then we'll give them their refund, even though we have spent many hours with this customer placing the order, figuring out their size/pricing - doing the work we do in order to earn the deposit given by the customer, which is non-refundable...  We in-fact have NO obligation to refund the deposit by the customer and we will not unless the review is removed and promised by the customer to remain removed and no further reviews be made by the customer.  We have audio recording that we can upload to Revdex.com to listen to the customer agreeing to our no-refund policy of the deposit and that there is no "promise" for delivery time as the customer states.5) If the customer is unable to agree to remove the review, then we will not be willing to refund the deposit - which is against our policy to start with being that we have completed and fulfilled our work at SHED.com.We feel the customer is being unreasonable and hopefully the Revdex.com can express to the customer that we are in-fact going above and beyond as a company to ensure they are happy while also protecting our reputation. The customer does not seem to understand (or care to understand) SHED.com's role and instead is only making demands - which is not how issues are resolved.We've made numerous attempts to contact this customer but the customer is ignoring us because the customer things that the Revdex.com is a form of legal action - which it is not. We hope that someone at the Revdex.com can explain to this customer our response is being very reasonable and above & beyond what duty we have to the customer.At the end of the day, we are willing to go against our policy and refund this customer but only if we have the negative review removed from GOOGLE (and stay removed from all places) concerning this customer. Thanks,Jeremiah J[redacted]336-915-2008, Owner