Sheehy Auto Stores (Springfield)

Review: Purchased a new car. Has been in to dealer four times for same leak. Only have 3000 miles on car. After keeping it this time for a week and stating they can not find this leak. They call yesterday and say it will be ready wednesday when they seal whatever is leaking now call today 9/9/14 and state they have to remove the engine to repair the car. I am making payments on a car I do not have and this car has been in four times for the same issue. It is a Lemon and no managers ever return my call to discuss the problem.Desired Settlement: Another Vechicle!! This one is a LEMON and Sheehy Subaru has POOR customer service!! No one calls you back and the service department seems to have a difficult time figureing out what is really wrong with my car.

Consumer

Response:

From: <[email protected]>

Date: Wed, Sep 10, 2014 at 3:13 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #10213306.

To: [email protected]

2013 is the year of the car

Business

Response:

10/22/2014Dear [redacted]:I just received your notification of [redacted]'s concern issued on 9-9-14. Since the time that her concern was initially filed, the vehicle has been repaired. We resealed the upper oil pan which took care of the leak. Those repairs were completed on 9-15-14. Subaru also provided [redacted] with an extended warranty as a goodwill gesture.Thank you for the opportunity to respond to this concernFrank MGeneral Manager

Review: On 3/16/2014 I applied for a credit in [redacted] credit online to expedite the purchase of a new [redacted] . I was approved and then contact the dealer. The application was sent to them under their request . [redacted] credit run my credit and approved it .

This contract is valid for 14 days to purchased any car in a [redacted] dealer which will work with this information to determine the APR and conditions. I was clear with the sales person in [redacted] Sheehy **. [redacted] not to run my credit since already was approved and I did not want to have any other hard inquire in my credit report " He understood and agreed" . However, despite all my claims via phone an emails they run unauthorized credit request three more time bringing my credit score 30 points lower

in addition they cut all kind of communication an refused to corrected this issue and sell me a car.Desired Settlement: Delete the unauthorized inquiries

Business

Response:

4/25/2014Dear. [redacted]:i am in receipt of the concern filed by **. [redacted]. We did receive a [redacted] credit application from **. [redacted] and it was not clearly communicated to one of our business managers that **. [redacted] didn't want any inquiries with banks other than [redacted]. We will customarily check with other banks if we feel that we can help find a consumer a lower rate since [redacted] Motor Credit may not always have the lowest rate. I have emailed an apology to **. [redacted] and we are working with our corporate finance director and corporate compliance officer to have the inquiries removed from **. [redacted]'s credit history.Thank you for the opportunity to respond to this concern.

Review: Continuously sends me junk mail - this is persistent going on for many months. Attempts to stop are futile. Email header is Sheehy Nissan SpringfieldDesired Settlement: stop sending me spam. thank you

Review: My wife and I traded in our 2012 [redacted] for a 2014 [redacted] at Sheehy [redacted] on May 17, 2014. Both were leased vehicles.

We noticed in late May that our 2012 [redacted] still showed as active on our [redacted] Auto Lease account. We tried contacting Sheehy [redacted] staff several times to get a status on our account, but were unable to reach anyone, including our sales rep (Greg L[redacted]). When we did reach Greg, he said he would check on it and relay the message to finance. He also mentioned that he was sure the paperwork had been processed, and that the car was paid off. Weeks passed, and no communication. We went to the dealership to meet with Greg in person after not hearing from him, and that's when we found out he never relayed the message to finance manager. In doing so, our account became delinquent, and it was sent to the the Credit Bureaus.

Over the last 2 months, [redacted] contacted us several times to let us know that they never received payment from Sheehy, and that we were still responsible for payment, even though we no longer had the car. Since our messages were never returned, my wife and I both had to take time time off from work to visit Sheehy in person to deal with this issue. We met with Brandon S[redacted], who told us he would make sure it was taken care of, but no action was taken for at least a week.

At this point, we contacted [redacted]. Only then, did Sheehy call us back into the dealership to sign additional paperwork to confirm the trade. Additionally, there is still a late balance showing on our account, which means that Sheehy did not provide the correct payoff amount to [redacted]. If amount is not paid our account will again show as delinquent.

Now that this HAS affected our credit rating based on review of our credit report, which shows the negative reporting.Desired Settlement: Payoff the remaining balance on the traded vehicle and work on reversing the negative reporting impact.

Business

Response:

8/23/2014Dear [redacted]:The [redacted] finance loan is now paid off for [redacted]'s 2012 [redacted]. We also mentioned that if there was a late fee, we would take care of that as well. We have contacted our bank representative at [redacted] to ensure that no delinquency rating will be reflected on [redacted]'s credit history.Thank you for the opportunity to respond to this matter,Frank M.General Manager Sheehy Ford of Springfield

Review: I bought a 2013 Ford Fusion from Sheehy Ford of [redacted] in April of 2013. The car was defective and I won a Revdex.com Auto Line arbitration with Ford Motor Company for a replacement car. I bought the replacement car on March 12, 2014 at Sheehy Ford of [redacted]. Sheehy Ford of [redacted] has still not filed the paperwork with the Virginia Department of Motor Vehicles for my title and registration. My bank has informed me that if they don't get the title in the next month, they will adjust my loan rate to a higher rate. I also don't have current tags. Sheehy Ford transferred my old tags to my new car, those tags expired at the end of April. I've made many many attempts to contact [redacted] (the sales manager at Sheehy Ford of [redacted]) and have either had a response that she is looking into the matter, or have had no response at all. No response has been satisfactory to get to the bottom of this problem.Desired Settlement: To get my car's title to my bank. And to get current tags.

Business

Response:

6/24/2014Dear **. [redacted]: I am in receipt of the concern filed last month by **. [redacted]. This issue has since been resolved has we obtained the tags and title for [redacted]'s vehicle.Thank you for the opportunity to respond to this concern. On a different note and in the interest of responding to matters as quick as possible, I was wondering why I just received in today's mail the concern that **. [redacted] filed back on May 19th?Thanks,?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

NEVER AGAIN will I purchase a vehicle from Sheehy Ford. Everyone knows that we don't deal with certain dealerships by choice and the only reason we actually go is because they have the car we want. This was the situation I was stuck in. After searching for months they had an almost brand new model of the car I was looking for. I went in at 8 am, purchase the car by 10, waited the entire day to have it ready, and then drove out of there at 3 pm (just in time to hit VA traffic) to drive all the way back to MD.
I was told everything was good and all I had to do was go get the car inspected, at my cost. I asked about why I had to pay for it and they backtracked saying "Well, you could take it to one of our MD branches to have it inspected/registered". I guess that suggestion is only given after they try to shift the workload to you instead of one of their stores. I had to drive the title of my car to them anyway so I figured going to the MD store was no problem. After dropping the title off they told me to go to the MD Sheehy store and get my car inspected as “they called earlier and it won't be a problem”. Well, I drove over there and it is a problem. Sorry, all booked up today and our earliest opening is in a few days. Great, I guess calling means that they just assume no one goes over there even though at 9 am they had a packed waiting room for service. Well, scheduled an appointment and I will be back. I came back for my appointment, got the inspection, and they would “take care of the rest”.
After the car finally being inspected I was told that I was done with them and just had to wait for my tags in the mail. Well, I waited a few weeks and then get a letter in the mail from Sheehy Ford saying that I haven't gotten my inspection done yet and if I don't get it done I will be held liable for any penalties or fines that happen because of this. Huh? What? Yup, they never got my inspection results. I called them up and explained that I had gotten the inspection from their MD branch they said “Well, fax us over the forms so we can get STARTED on getting your tags”. I told them that it was their company that inspected it and, according to the MD branch, they have shop runners going back and forth constantly between their stores so my tags would be started on ASAP. This is pretty much a lie as my results were just tossed somewhere and not cared about until it became MY PROBLEM that I HAD TO RESOLVE. So, after getting the inspection/tag situation sorted out I figured my dealings with Sheehy were over; I was wrong, very wrong.
So, in conjunction with the inspection/tag situation, I had a temp tag on my car that was good for a month. I contacted them about 2 weeks before it was to expire to ask them about my tags. Sheehy then told me my tags still weren't being processed as they were waiting for the bank to send the title and that could take “weeks to months” depending on the bank. So, they were basically setting me up for no time line as to expect anything from them. Seeing as how my real tags were a concern of the distant future I then asked about my temp tags expiring to which they said “I will personally watch these and when they expire I will overnight you new temp tags”. It isn't a great option, but it was my only option so there was really nothing I could do but accept it. Everyday when the mail would come I would look for the temp tags and every day they wouldn't show up. Finally, on the day before my tags expired, I called Sheehy to ask about them and they said that it wasn't a big deal and to drive around with the expired tags until they were able to get me some. So, they had me drive around on expired tags and DID NOT CARE. After I got the new temp tags, and a few weeks later my actual plates, I thought I was once again done dealing with Sheehy. Once again, I was wrong.
Today I get a call from Sheehy Ford that I owed them $576, 4 months after owning the car and now I apparently owe them money. They said that they had charged me the wrong sales tax and now they will be sending me a bill for it because it is on my account and I have to pay it. Yup, just another screw up by Sheehy and I'm left holding the bag to the tune of more than half a grand. Thanks for that “Oh, you mean you have other bills and thought you were square with us? NOPE, pay up, sucker!” phone call.
They have a real smooth operation of stringing people along, telling people they “owe money”, and just a general sense of you don't matter until we NEED SOMETHING FROM YOU. This dealership has been a pain to deal with and I can only imagine what problem will come next as each time I deal with them thinking it will be the last they just invent more reasons to contact me with problems or that I magically owe them money. I look forward to the day when I don't have to deal with them anymore and I hope to God that the next time I talk to them it is because I called them because I needed something instead of the one sided relationship nightmare we have going on now. In closing, DON'T GIVE THIS DEALERSHIP YOUR BUSINESS, GO SOMEWHERE ELSE as hopefully they will be more attentive to detail instead of acting like they are a “too big to fail” bank.
UPDATE: It has taken 2 weeks to get the general manager on the phone to talk about my issues. They still are unsympathetic and do not care at all. AVOID

Review: On the morning of June 13, 2013 I was the victim of theft; vandals violated my car by stealing all four of my rims and tires. After contacting the police and my insurance company, I solicited the assistance of Sheehy Nissan Springfield for the delivery of my vehicle, and it being taken off of blocks. I explained my predicament to the General Sales Manager- [redacted], he offered no remedy, he then passed the call to the Service Manager- [redacted], who not only offered no resolve, but belittled the situation; by remarking, Why are you making this call, this is an insurance problem. I explained to both managers that my car was recently purchased, and that I was a VIP member; there lack of customer service has led me to believe that VIP means, very insignificant person. My vehicle was delivered to Sheehy Nissan Springfield on the afternoon of June 14th. The responsibility of ordering new tires and rims was given to the dealership, unhurriedly they provided the bill of service to my insurance company, and the delay was over two weeks. My vehicle was sent out to an auto body shop after the tires and rims were placed on my car; Sheehy Nissan Springfield requested that the car be returned to them after the repairs. I called the service department on July 5, 2013, and spoke with [redacted]; I asked him why my car needed to returned to the dealer, he stated that there has not been a payment. The phone call proceeded with me asking will Sheehy provide a rental/courtesy car, he responded, No. Do you need your insurance agents information because your insurance is supposed to handle that. That was not the first time [redacted] used a condescending and arrogant tone with me. Sheehy Nissan Springfield has violated me greater than the unknown thieves that began this process; following receiving my automobile I do not foresee using any of their services.Desired Settlement: I would like a written apology directly from Mr. Sheehy and to be compensated for my inconvenience.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Their lack of business acumen is despicable, they have not communicated with me either.

Regards,

Review: My wife and I are in the market to buy a new used car, and settled on an [redacted]. We scheduled an appointment with salesman Corey J[redacted] days in advance to view a used car found through [redacted]s guaranteed no haggle price car buying service. What should have been an hour or two appointment to view the car and sign papers was drug out into a 5 hour affair. 2 hours of that time was spent with Corey trying to lease a new vehicle although we had been very clear with him that we were not interested in that route. He continuously would get up and disappear for 10-20 minutes at a time and not come back with any more information or answers than he left with. After 2 hours of this we were finally able to speak with the floor manager Brandon S[redacted] who let us get down to business on the used car.

After agreeing on a price to purchase the used car (which shockingly also took some haggling despite providing them with a printed copy of the [redacted] price guarantee), we proceeded to transfer our things to the [redacted] we intended to buy. At this time Corey comes out and informs us that the car had in fact not been through the Sheehy inspection process after all and we would not be able to take it home with us. We were very disappointed in this fact since we had given notice days in advance that we are driving in from [redacted] to see this exact car and he said he would have it ready for us. However, we worked out with Brandon that they would discount the car $400 for our inconvenience and provide a loaner to us while we wait days for the inspection. At this point we were 4 hours in and wanted the car so we accepted this offer and spent the next hour waiting for and finally signing papers with Dillon S[redacted]. We were assured our check for a $5,000 down payment would not be cashed until the inspection went through and we received the [redacted] during the following week. 4 hours of driving time plus 5 hours of run around and we left without a car on Saturday.

On Monday we received a call that the inspection team had discovered a blown head gasket. This was very concerning to us given that the car was only at 50,000 miles and while they planed to fix it we no longer felt comfortable purchasing this vehicle. We wrote Brandon and Corey Monday night to this effect. On Tuesday they agreed to cancel the deal and bring my [redacted] we had hoped to trade in back to [redacted] to trade for their loaner. True to form for this group, when the [redacted] got to [redacted] my registration was not included! Knowing how difficult it had been thus far to get a hold of anyone who can help me at this dealership I had to fight to make sure I got an emailed copy and hard copy overnighted so that I wasn't driving illegally for some indefinite amount of time. This too took hours out of my day but we hoped that was finally the end to this saga. No.

As of Thursday (10/2), the check we had written for the vehicle we gave notification on Monday we would not be purchasing was deducted from our bank account. We immediately followed up with Brandon and Dillon and provided proof that it has posted to our account, as Brandon requested. He assured us on Thursday a refund check would be overnighted with tracking number for confirmation. We have not received either check or confirmation over 24 hours later.

As of Monday 10/6, we find that an account has been opened in our name for a loan from [redacted] Dealer Services for the car in which we did not buy. We have also not been notified (as of 1:16pm) the tracking number on our check. I have called Dillon and Frank M[redacted] and voiced my complete dissatisfaction with this process. Apparently Dillon is looking into this but as far as we know, nothing has been done to stop transaction from our bank account, nor the loan, which neither should have been done in the first place.Desired Settlement: We need our money back as well as the loan taken off of our account. We also need a written guarantee that everything is square with the Virginia DMV.. Since we had another car, a 2011 [redacted] 3 which we were trading in towards a down payment, they were going to do the transfer of title. After this experience, we do not trust them to do so on their own.

Business

Response:

10/20/2014Dear [redacted]:We received the Revdex.com concern from [redacted] back on October 7th. This was regarding the purchase of a used [redacted] where the [redacted] understandably decided to subsequently cancel the deal after a head gasket leak was discovered during inspection. There were three outstanding issues at that time: a refund check needed to be sent from their down payment, the [redacted] contract on the [redacted] needed to be cancelled, and we needed to be sure that the Mazda registration was not changed. Our finance director, Sabrina M[redacted], spoke to the [redacted] and had ensured that all three issues were resolved. I believe that all issues were resolved by October 8th.Thank you for the opportunity to respond to this concern,Frank M

Review: Last week, Sheehy Ford sent me several promotional email advertisements offering to let them "lower" my payment or buy of the balance owed on my vehicle in a trade in. The ad asked me to contact them via phone or electronically using the link pried in the email if I was interested. I clicked through the link and sent my contact information along. A sales representative contacted me and began by trying to sell me a car. Sheehy made no attempt to do anything that remotely came close to lowering my current payment and even when I asked the rep (listed below) about the ad and the terms and conditions, she was only interested in getting me to trade in and buy a new car. The offer to lower my current payment in the ad was bait and tge switch was a sales presentation on a new car purchase. This smelled fishy so I declined a visit because of this apparent scam. But I did inquire about their willingness to pay the balance owed on my car, which I had bought from the same dealer over 2 years ago. My car, after two years, still in excellent condition, had already lost 60-70% of its value according to their proprietary car valuation service. Very suspicious. When I asked if they could pay the balance off, the rep didn't answer the question, but instead demanded that I fill out a credit application before they proceed any further. Reluctantly, I did, the rep acknowledged receipt of it. I've still bit heard back and of course by now the already sketchy printing is over. Another problem was that when I expressed interest in a hybrid version of one of the models, which were available on the website, the rep said I should try to look at noon hybrid options, even before she received my credit application. Very likely, she was pressured to push the non hybrid models.

Representive: [redacted]Desired Settlement: Explain why they misled me and didn't honor the promotion

Business

Response:

9/10/2014Dear [redacted]:I contacted [redacted] to respond to his concern with one of our advertisements referring to lowering his payment or paying off the balance he owes. That ad is referencing the opportunity to perhaps lower your payments and paying off the balance on their current car by trading it in and purchasing another car. The ad is meant to be transparent and references buying a new vehicle. We have invited [redacted] to come to the store so we can review what can be done in his particular situation. We hope that he will take us up on this offer so we can better explain how the program works.Thank you for the opportunity to respond to this matter,Frank MGeneral Manager

Review: I have repeatedly asked to be removed from mailings to do with Sheehy Springfield Ford all within the last few months

March 7th I asked to be removed from contact

March 18th got another mailing

March 29th complaint was sent to Sheehy

April 3rd received another mailing

April 8th contacted again by Sheehy

April 8th I was assured by [redacted] the General Manager that the mailings would stop

April 12th received letter from Sheehy saying mailings would stop

April 20th [redacted] emailed me said he was sorry

today June 13th got another mailingDesired Settlement: compliance

Review: 8 October, 2013 Driving on the Hwy. about 55 mph suddenly my steering wheel harden/tight couldn’t turn right or left the vehicle slowed down I put my foot on the break and was able to get over on the emergency lane, I shifted into park and turned the ignition switch off and occasionally checking the steering wheel that was still tight after about 5-8 minutes checking the steering wheel it worked and I started up the vehicle and no problems, I was concerned about what had happen and talked to a friend and he told me my vehicle needed power steering fluid, and that was put in.

12 October, 2013 Pulling out of the parking area where I live about 4-5 miles steering wheel locked up slowed down won’t turned left or right I put my foot on the break shifted into park turned the ignition switch off waited 3-5 minutes turned the switch on again steering wheel worked.

7 November, 2013 Leaving work in the parking lot put my key in the ignition switch the steering wheel locked won’t turned left or right I turned it off and in about 2-3 minutes the steering wheel worked fine I took the vehicle to [redacted] Body Works to talk about the problem with the general manager [redacted], he advised me to bring the vehicle in ASAP because of a safety problem the reason I took the vehicle to [redacted] they did the work on the vehicle when it was in a front impact collision 5/29/2012 that they had to removed the engine, [redacted] told me he would call me after he talk with [redacted] the insurance representative from [redacted] called me and say [redacted] the insurance rep. told him he need two diagnoses, [redacted] had the vehicle diagnosed first by KMO GENERAL SERVICE,INC, Merchanic diagnose power steering system sensor malfunction, I have all envoice 11/11/2013

Sheehy Ford Dealership Merchanic Diagnose found no problems say there is nothing wrong with my vehicle.

I was called to pick up my vehicle from [redacted] Body Works I told [redacted] there is a problem with my vehicle he told me there is nothing he can do the insurance needed two diagnoses he say I can called the insurance rep [redacted] ###-###-#### and I did I told him there is problems going on with my vehicle and I am concern about my safety and others he told me there is nothing he can do and hope it don't happen again and if it do happen again take it to the dealer.

25 November, 2013 in the parking lot at work preparing to reverse into a parking space the steering wheel locked up couldn’t turn the steering wheel right or left, I left the vehicle almost in the street called [redacted] he send the Tow truck over when the gentlemen turn the steering wheel it worked, the vehicle was taken to the same Sheehy Ford Dealership and the same merchanic, [redacted] talked to the merchanic about the problem and told him my vehicle was in a front collision he say nothing is wrong I was called to picked my vehicle up I did and park it, am afraid to drive it and I need my vehicle for work it is dangerous to put that vehicle on the road there must be a resolution to this problem.

[redacted] Insurance is responsible for repairs that is related to the collision the vehicle I have a life time repairs with [redacted] Body Works, I have all documents.Desired Settlement: replace, repair sensor or whatever is causing the problem, I need my vehicle I have to work.

Thanks you, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The first diagnose that [redacted] say nothing is wrong with my mariner is not correct, the second time my mariner steering wheel locked, I called the tow truck and had it taken to Sheehy, [redacted] the diagnose was the same nothing is wrong with my mariner, I was told by the manager [redacted]s of [redacted] Body Works, there is a problem going on with my mariner I drove it for six years, I paid Sheehy for a diagnose that is incorrect read the other diagnose attached.

Thank you,

Review: I purchased my 2002 Acura Rsx From Sheehy Ford in Springfield Virginia on August 9th 2013 I was told by the sales manger and finance manager that the reason I had to pay the $599.00 dealer processing fee was due to the fact that they would handle all the titleing with the car. On October 22, 2013 I received a letter from my bank who I have the loan through ( Navy Federal) that the title has not been delivered to them, and if they do not recieve the title soon that they would raise my interest rate. I called on October 22, 2013 and talker to [redacted] in the finance department he took down my information and and said it would be fixed the next day and that he would call me. Sure enough he never called I called him 3 more times throughout the week and called **. [redacted] in the title department and left him several messages as well. Sheehy I called again on October 28 2013 and sure enough no one ansewered no one could help me no one knew anything about this. Its completely disorganized and the girl at the front desk told me that they were in the process of trying to title my car after I told her I was going to get my lawyer involved in this.Desired Settlement: I would like first - My title sent to [redacted] and would like a check for the $599.00 in dealer processing fee's seeing as they havent processed anything yet.

Business

Response:

11/17/2013

Dear. **. [redacted]:

I have communicated with **. [redacted] and we have cleared up his title concern. His title has been corrected through North Carolina and the corrected title has been forward to **. [redacted]'s bank, [redacted] Credit Union. I have also issued a $300 check to **. [redacted] in appreciation for his patience while we resolved the title issue.

Thank you for the opportunity to respond to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have received repeated unrequested advertising mailings from this business. On 07MAR13 I specifically emailed the general manager and service manager asking for these mailings to stop. When I checked my mail today 18MAR13 I received yet another inappropriate mailing. These mailings come with no return address and are harrassing. I sold my Ford vehicle over a year ago and after repeated phone calls asking to be removed from their system, my requests either fell on deaf ears or have been ignored. This is not an acceptable way to run a business and I am filing a complaint with the Revdex.com that will remain open until I have not received a mailing for 1 full yearDesired Settlement: Compliance

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response is not acceptable. The letter from [redacted] at Sheehy Ford references a sample mailing that I forwarded. This is true, however, this mailing was forwarded on March 7th directly to [redacted] and [redacted] at Sheehy via electronic mail. The email was ignored until the 05APR13 response from [redacted] at Sheehy(almost a month later). This is not acceptable, I did not file the compaint with Revdex.com until AFTER I had sent a sample of what I wanted to stop, and then received the same type of mail again on March 18th.

My complaint is with the addressing of customer issues with Sheehy. As I stated above, the management at Sheehy has not apologized or aknowledged that my previous complaints were ignored until after I contacted the Revdex.com. A person should not have to contact the Revdex.com to be removed from advertisement mailings.

I await proposed resolution from Sheehy

Regards,

Business

Response:

check message tab

Review: Purchased a car march 16th. Signed and faxed paperwork on April 17th(well under 60 day policy cancellation). Was advised 8-12 weeks for refund. Called after 12 weeks and no refund to find out previous finance mgr no longer worked there. Spoke to drew in finance on July 8th, resent paperwork, advised 5 weeks and still no refund. I have waited 4 months to get a refund of $3150 in cancelled warranties (gap, extended and sheehy VIP). I call the dealership and leave messages for [redacted] but he does not return my phone calls. I've been waiting long enough and want my money. It's sheehy Nissan of Springfield Virginia. They are also connected to sheehy Subaru and ford.Desired Settlement: Refund to my lien holder for $3150. And I'm not waiting another few weeks. Otherwise, cut me the check. It has been 4 months and I'm tired of the run around and no returned phone calls. Please help! Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,