Sheehy Ford Lincoln of Richmond

Dealership listed that the car has options it did not on window sticker
Car had issues that I was ensured it did not have
Approximately months ago I purchased a Camaro from Mike Anderson in Gas CityIt was listed online and on the window sticker to have the 1LE option and in reality it does notMajor option on the vehicleTalked to manager and he says the car wasn't misrepresented although I have their window sticker that says otherwise
I also noted when purchasing the car, I didn't want to purchase a vehicle that had any previous body workWhen the car was in another dealer for issues with paint I was told the car had been repainted almost entirely and my warranty on paint was no longer any goodI was told it had full factory warranty stillThe car has numerous paint issuesOnly one was noted when purchasedSalesman ensured me the car had never had any body work, that they sold the car new and know the previous ownerAlthough the dealer its at now tells me the

Review: yamdedetApril 14, 2016 I called a salespersons to let them know I was interested in purchasing a vehicle. He advised me to come to the dealership at Sheehy 1601 Midlothian Turnpike, Richmond, Va. I met with the salesperson to see if that vehicle was still available and it was. I told him I was already preapproved with my own bank which was [redacted] and I did not want to use any of their lenders. He told me that was fine and that they would not use any of their lenders. I met with the clerk I told her & showed her my preapproval letter from [redacted] and I did not want to use any of their lenders. She told me that was fine and she just needed to check my credit score to start the process in closing the deal. We closed the deal and I pick the car up on Saturday April 16, 2016. I rec'd a letter from Fifth Third Bank dated May 6, 2016 thanking me for my application for credit that was submitted on April 14, 2016 by Sheehy Ford Richmond, VA stating they regret to inform me they were unable to approve the request. I was shocked and disappointed because I never authorized this request. I immediately called the Sheehy Ford Richmond and had to leave a message on Mike L[redacted]/General Manager voicemail, on Saturday May 14 I rec'd a call from Kevin R[redacted]/Used car salesperson, at that time I did not have the letter with me, but I did explained to Kevin the denial letter from a bank and told him I would call him back with the name of bank. Kevin stated it was not their office and he did not see any inquiries on his end. Later on the same day I called Kevin back and left a message that I had the name of the bank, for him to please call me back. I did not get a call back from Kevin. I researched the phone number for the corporate office and left a message with Lisa Z[redacted]/Customer Relations. She referred me back to the dealership. Upon checking my credit report show 2 other hard inquiry by Sheehy on April 14, 2016Desired Settlement: I am requesting the total amount of my processing fee which is $599.00. Sheehy was suppose to be the experts in their field of business and they were not. They were not authorized to apply for lenders under my name. I did not authorize the request and Sheehy did it without my permission. I only authorized them to check my credit score. I talked to Nikki/Supervisor and she said everybody makes mistakes and they clicked on the wrong drop down box. If it was a mistake then why did they not tell me about my denial of credit while I was still at the dealership? Nikki had no response.

Business

Response:

We did send this to a second bank in error. We explained that to this customer when he inquired. He received a declination letter because we did in fact call the bank and resend the request for credit. There are no negative effects of this credit inquiry. There are no monetary damages here. We would be happy to send a letter to the credit bureau if this makes the customer more comfortable. Sincerely, Mike L[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I expect a business like Sheehy to be an experts in your area and business1 you need tell the customer up front that a mistake has been made when you make it, clearly you should have told me

2 when the customer calls you and tells you what happen don't deny it like your used car manager Kevin R[redacted] did

3 when your finance supervisor Nikki calls me and tell me, don't I make mistakes, she was very unprofessional and trying to blame me the customer

4 when you tell me that you are going to call me back, keep your word, Kevin R[redacted] didn't answer my message and Nikki never called me back after saying she would do so

5 don't assume what hurts a person credit score, their are many factors that go into your over all score

6 Mike Lorton should have gotten involved much sooner I left him a voice mail, please don't forget the customers are the reason you got a job

Review: I purchased a 2016 ford fusion and the finance dept talked me into getting the VIP package which increased my financed amount to over $21,000. After talking to my husband we opted to cancel the VIP package ($1800.00). I called and emailed Sheehy that I wanted to cancel it and simply finance the car only at a little over $19,000. I told them I didn't have a problem coming in to resign all papers so that this could be done. I was told they already sent the paperwork over and that they would simply cancel it and make a principal curtailment for the VIP package. I purchased this car on 3/28/2016. I have made several calls to the dealership to find out why this principal curtailment has not been made. I was told over a week ago that the check would be mailed out - the bank still has yet to receive it. For the past 2 1/2 months I have had to pay interest of an est. (1800.00). I can't understand why it is taking so long for the dealership to make this payment. The dealership is earning interest off of the money and I am paying interest on this money. I am extremely disappointed that the matter has still not been taken care of. I have called every week since buying this vehicle to check and see if the payment has been made.Desired Settlement: I would like the VIP package payment to be made to me or the bank asap, and I feel that the interest should be refunded to me.

Business

Response:

The amount stated by this customer includes the extended warranty and the Sheehy VIP policy. We are at the mercy of the warranty company to get to us the amount of the refund. On the cancellation form signed by this customer, it states that the customer should expect for this to take up to 60 days. We are sending the check to the bank on 6-14-2016. This falls within the parameters of the 60 days allowed. I am attaching the copy of the check and a copy of the cancellation form for your reference. Sincerely, [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that the attached paperwork is not my signature and I signed he paper in March therefore it has been well over 60 days this paper that contains my signature has a date of 4/28 and that is not correct and is not my signature so someone at that dealership forged my signature!!!the check should have been sent at the end of May as I canceled the VIP in March! Why is someone at the dealership forging a customers signature!

Regards,

Review: I purchased a [redacted]. I went to meet with the finance manager Wes T[redacted] and he told me that with the [redacted] loan I would have to purchase a warranty. He explained it was a requirement of [redacted]. I explained that I didn't want a warranty and asked to switch lenders so I wouldn't need one. He explained that the other lenders had higher interest rates and that [redacted] would be cheapest even with the warranty. When I saw that the warranty added over 25.00 to my monthly payment I told Wes that I no longer wanted to purchased the vehicle. He looked concerned and gave me a paper to sign that would cancel the warranty right after everything was processed. He explained that this would "trick" [redacted] into getting me the loan without a warranty. When I left the dealership I called [redacted] and they explained that they cannot ever require that their clients purchase warranty's and explained that finance managers do that to scam customers into purchasing a warranty and they warned me that they often don't cancel the warranty's right away either. 68 days later I called the dealership because the [redacted] transmission died. I inquired to make sure that the warranty had been cancelled and it had not been cancelled. They told me that they could still cancel the warranty because I had a free 60 day warranty with the purchase of my vehicle and they explained that they could easily do a small extension like 8 days. My warranty was then cancelled and now the dealership has notified me and explained that their shop is unable to work on [redacted] transmissions so they wont be able to extend the free 60 day warranty as they had previously promised. So now I have no warranty and have a vehicle that is not working. [redacted] is the GM there. At first he seemed very understanding and promised that he would get this taken care of. After I cancelled the warranty planning to use their free 60 day warranty he has changed drastic[redacted] and calls this a "misunderstanding"Desired Settlement: I would like a full refund of the vehicle OR the transmission replaced and paid for by them as I was promised.

Business

Response:

After the purchase of this customers used van, he made contact with one of our finance managers requesting to cancel his warranty. He felt as if he had been pushed into purchasing it and was not happy. He followed via emails and phone calls to insure has warranty had been canceled. He demanded to see a copy of the check sent to the bank to cancel his warranty. We did so. He then called several days later saying he had changed his mind and to not cancel the warranty. We explained that although difficult to reinstate the warranty, that if the check had not been cashed by his lienholder that it may be possible. We called the lienholder and ran a history on the check. The check had been received and cashed. This customer was offered to purchase a replacement warranty at 0% but would have to have the vehicle re-inspected. That is when he explained that he had a bad transmission and the inspection would not work. I informed him that he choose to cancel the warranty and that the repair was outside of any other warranty as time had expired. I am sorry that this customer choose to cancel his warranty because the issue would have been covered if he had not choose to do so. Please feel free to contact me with any questions or concerns.Respectfully,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response by [redacted] is not completely true. Yes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the start. However, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance manager. I had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd sounds. I came clean right away about the issue with my transmission. Shortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letter.I have the fax in my possession that proves Wes required I sign a form. If Sheehy can come up with a form that I signed then there would be no problem. But, I know I never signed the form and it was cancelled anyway. They then offered to extend my free 60 day warranty and then later came back on their word about that.I am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle.

Regards,

Review: I purchased a [redacted] from Sheehy Ford in November 2014. At that time I purchased an extended warranty on the vehicle. I contacted Patrick M[redacted], [redacted] on 12/4/15 to advise that I had traded the car in and wanted to cancel the extended warranty contract. He advised on 12/5/15 that the only thing he needed from me was a copy of the odometer statement for the car that I received from the dealer I traded the car to. I emailed him that information on 12/6/15. I have followed up with two emails and two phone calls since that time to request when I could expect the refund. I have heard nothing from him. On 1/10/16 I emailed Mike L[redacted], [redacted], and gave him all the details on my request to have the extended warranty contract cancelled, as well as to express my displeasure with the fact that no one from his dealership had been courteous enough to respond to my repeated attempts to find out the status of the request. I asked that he please respond to my request for information on this within five business days. I still have heard nothing from the dealership. The refund amount should be in the vicinity of $1,100.00. I would appreciate any help that could be provided in resolving the matter. Thank you.Desired Settlement: Refund of the monies owed due to the cancellation of the extended warranty contract.

Business

Response:

All though we try to get cancelations out to our customers as soon as possible, we are at the mercy of the warranty company to get us the funds. For that reason we have a form signed stating that it could take up to 60 days. This customer also signed this form. 60 days have not passed. However, as a good will gesture we will be glad to contact this customer and make the refund before we are paid to do so. We also have copies of correspondence via e-mails with this customer dated as late as 1/11/2016. Any further questions please feel free to call.Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I own a [redacted], I took my car to sheehy [redacted] to get Repairs done which included brakes and rotors...When I picked up my car I notice a very loud squealing noise and also a burning smell...I could visibly see smoke which seems like it could be coming from the wheels, I called sheehy [redacted] and they said would look at the problem I got a call the same day saying the noise is coming from the new parts (brakes and rotors) and because They were not [redacted] parts and the sound will eventually fade maybe ? That didn't happen... I had my car for 3years I always used the same brand never had a problem with any noise, I decided to take it to [redacted] because I needed a left control arm as well...I informed the rep he said it wasn't anything he could do about it, his mood was as if he was irritated. I also spoke with the manager Kathy but she wasn't any help as well...I feel as I been treated unfairly I trusted them and their suggestions I spent over 1500 with sheehy [redacted] to have my car squealing making very loud noise that it never did in the beginning.Desired Settlement: As of now....I do not want the same mechanic working on my car. I want Sheehy ford to get a experienced mechanic to fix my car properly. Some type of compensation would be nice as well

Business

Response:

[redacted],

I spoke with [redacted], and we discussed the recommendation for brake and rotor replacement and the cost. [redacted] bought the parts from [redacted] to save some expense, as opposed to our recommendation of using [redacted] factory parts. We spoke on Friday 18th and I informed [redacted] that we have experienced some squealing when using non [redacted] parts, however I asked her to bring the vehicle in on Monday 21st to inspect the brakes and make sure they are operating safely. [redacted] as of 4:30 Friday afternoon has not showed up. Please let me know if I can be of any further assistance.

Thanks,

Consumer

Response:

[[I did not get brakes from [redacted] to save money I always get that brand, and they never squeak you guys somehow put them on wrong or didn't inspect them because they had a crack in it which you guys fixed

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: 10/20/2013 went to Sheehy Ford in [redacted], VA to pick up a [redacted] that had taken numerous contacts with the salesman to negotiate a final price. Salesman presented pprwrk with the agreed upon price, signed it and the salesman took it to the finance dept. He later returned with new pprwrk b/c he said we did not have a trade. It had been made very clear to the salesman that we did not have a trade. We did not agree with the the new price which was $1500.00 more that what we negotiated so we left the dealership with the understanding the deal was off (gone). When we first arrived the salesman did the credit check and jokingly said to my husband "I thought you said you have good credit you have excellent credit". Then on 11/16/2013 we received a lttr stating our credit was denied and that we could request a copy of the statement of specific reasons why the application was denied. Mailed a registered lttr requesting said document and it was signed for on 11/19/2013 by a representative of the dealership and we never received a response. We had a lawyer contact the dealership to try and get the documentation that their lttr said we could request to no avail. They also sent the lttr registered mail and it was signed by a representative of the dealership on 02/20/2014 (the same person signed my lttr and the lttr the lawyer sent) The lawyer suggested we get in touch with this bureau to try and get results of why the application was denied. Keeping in mind the only problem is why we received this lttr stating our credit application was denied when we had already been approved on 10/20/2013. Once the deal was over, we did not sign any additional pprwrk so what was denied and we are concerned that this so called denial may affect our credit if or when we may buy something in the future.Desired Settlement: Would like all copies of any and all pprwrk signed by me and/or my wife. Also would like an explanation of how our credit was denied when we were told our credit had already been approved and we had not applied for any additional credit. There should be a fine imposed or public acknowledgement of the improper business practices by Sheehy Ford.

Business

Response:

In response to complaint #[redacted]. We are following federal law when sending out notice of credit decision. We do not make decisions on credit. We are required by federal law to send out such a letter when a customer gives us credit information and credit is not extended for any reason including choosing not to to purchase.

Thank You and I hope that this helps.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Per the message from Sheehy Ford I now understand the purpose of the credit denial letter (disputed price of vehicle) BUT why did they not response to my first two (2) attempts for said documentation (answer)? Sheehy Ford did not response to our request for an explanation until your agency got involved. Evidently this is the way they treat their customers until forced to do otherwise. Would like a response to why they were quick to say they were following federal law but would NOT response to us as requested.

Regards,

Review: I recently purchased a vehicle from Sheehy Ford of Richmond. The vehicle was originally listed at a sister-store, Sheehy [redacted], but was transferred to Richmond in order for me to view it. At both stores, the vehicle was listed and sold as a '11 [redacted] Limited trim, but later investigation on my part revealed that it was in fact a Premium trim option, which lowered the value roughly $1500 and meant that I had overpayed for the trim option I received. I contacted Sheehy [redacted] and explained my situation to them, and they faulted Sheehy Ford. I then called Sheehy Ford, and they recursively faulted Sheehy [redacted]. No one accepted responsibility for the false advertising, and no one offered reparations, citing that I signed the contract and so nothing could be done. When I approached the company about this issue, I asked for some sympathy and sharing of the responsibility of this error. My request was to have replaced at no charge some minor [redacted] parts that were found to be missing from the time of purchase (Total value of the missing parts was under $100). The company was not willing to replace these parts, despite having dishonestly over-charged me for the value of the vehicle for a much greater amount.Desired Settlement: I realize I am bound to a contract signed out of my own naivete, so my options for compensation are limited. If my original requested parts could be replaced at no charge, then I would at least be satisfied that this company is willing to compromise. Regardless, their dishonesty must be exposed publicly.

Business

Response:

Hello [redacted],

I received the complaint filed by our customer. This customer is correct in noting that the vehile purchased was listed as a limited. The mistake was noted before he ever finalized his decision and all the paper work signed is noted with the correct trim level.

The trim levels advertised are generated by the input of the serial number of the vehicle posted. It is nearly impossible to be 100% correct as hard as we try. We do have a disclaimer stating just that. I am sorry this has happened. It does not make us dishonest. I would like to reiderate that this customer knew of this before he made his final decision.

" Occasionally, pricing and data errors and omissions may occur on various vehicles and offers. Upon notification, such errors and omissions will be promptly removed or fixed. Inaccurate prices and data errors and/or omissions do not constitute valid prices or retail offers."

Please contact me for any further questions or information. I will be glad to help.

Sincerely,

General Manager Sheehy Ford

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the business's response, the representative from Sheehy Ford of Richmond stated that I, the customer, was aware of the discrepancy with the erroneously-listed vehicle trim option before the finalization of purchase. This is not true. I explained multiple times to the business that I had discovered the discrepancy independently and only after all the purchase contracts had been signed. At no time prior to the purchase was I made aware of the discrepancy, in fact, all my points of contact with the company claimed that they were unaware of the issue before my bringing it to their attention. Additionally, the representative provided the company’s official policy regarding pricing/data errors, which clearly states that such errors will void the validity of advertised prices or offers and will be promptly removed or fixed upon notification. I notified the company of the error, but it was not fixed, and if the advertised price was no longer valid due to the error, then wouldn't the pruchase contract taht was based on the invalid price also be made invalid?

Review: I spoke with a Sheehy sales person ([redacted]) online in a chat regarding some Pickups advertised on their web site. They have 3 trucks advertised with a price of $23,600. The salesmen sent me an email quote with the same price. My wife drove approximately 3/4 of an hour to see the trucks and when she got there was told that price is for active service personnel, veterans and recent college grads. It was going to cost us about $2,000 more. None of this information was mentioned in the chat, email or online ads. I asked what incentives or rebates they had going on and the only thing mentioned was a $3,000 rebate if financed through[redacted]. The quote I received from Sheehy had a disclaimer indicating they are not responsible for errors or omissions.

I feel this is an unethical practice of Bait and switch. Get the customer in the door and then tell them they are not eligible for that price. I spoke to the internet sales manager [redacted] about this and he seemed to think what they are doing is acceptable.

I can provide links to the online ad and the quote if needed.Desired Settlement: I think this company should be stripped of the Revdex.com accreditation and action needs to be taken to stop this activity

Business

Response:

We have a complete and full disclosure on the web site that explains our pricing. We are a family owned and operated business that has a very good reputation. We do not practice bait and switch advertising. The price and all rebates are disclosed properly. It is not in small print and hidden. It is very clearly disclosed. I have included the section of the disclosure that defines the rebates. I am sorry that this is an issue and that this customer is dissatisfied. We very rarely have this issue. This portion reads : Sheehy EasyPrices include all applicable rebates and incentives. Some included rebates may require financing through the manufacturer and are therefore subject to credit approval. Additional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualify. Thank you.

Review: I brought my 2012 [redacted] to Sheehy Ford for them to check my vehicle because I had to keep adding coolant to the resivior, this was on July 29th 2014.

while I was in the waiting room waiting for my ride back to work the service advisor came to where I was sitting, and said to me "[redacted], what kind of mood are you in today?'I replied " good..why you ask?" she then asked me to come outside, I asked why? she then told me that a customer just backed into my car. Now im upset but did not show it.

the body was to repair my car, it sat for about 6 days and didn't move from the spot they parked the car, I approached them about it ,they said the were waiting on allstate to come out, I asked for allstates number, I called and they told me that they had none of my information and that SHEEHY had not contacted them. I received an estimate for repair on August 8th . the estimate states that the repairs should be done within 5 days, it took twice that time. [redacted] called me and told me my car was ready for pick up, the body shop manager told me on the phone that it looked great.

when I came to pick up the car the first thing I see is a huge gap on one side of the hood and a minimal gap on the other side, I also noticed trash in the paint, bumper misaligned and numerous other items. They told me to drive the car look it over and make a list of what I noticed, I returned with a list of at least 14 items that were done incorrectly or were badly done. I presented this list to the body shop manager and he told me to return to the shop the day after Labor day @ 8:00 am..I showed up, he was way late, the rental car company was way late and I was way late to work..

[redacted] who is the body shop manager told me it would take approximately 2 days, I WENT BY NUMEROUS TIMES AFTER THE 2 DAYS AND WASNT DONE.

I showed up today September 9th and they told me my car was done but they were waiting on an emissions sticker but otherwise the car was done.

only 2 of the items on the list were completed and I am very upset.

I went back to talk to the [redacted] but instead I got to talk to the service manager , which his suggestion was to leave it again, I was like I just left it here for 8 days and nothing was done,I do not want Sheehy to touch my car again, but also need some type of resolution lawyer? news channel? my car is not even close to the condition it was prior to this accident, I expressed my concern to allstate and they just said sorry Sheehy is not one of our approved vendors...... please helpDesired Settlement: not sure as to anything other then I want my car back to pre accident loss, Sheehy can not seem to accomplish this, there is also the diminished value to my car

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that a customer of theirs did back into the consumer's car. [redacted] stated that his shop did the repairs and the consumer was not happy so they redid the repairs. Once they were finished, the consumer said that the repairs were not completely correctly and [redacted] stated that he offered to work on the car again to get everything done for the consumer. [redacted] said each time they had the consumers car, they gave the consumer a loaner to drive. At this point, [redacted] stated that the consumer can take the car to another shop to see what is left to be completed and let him know so he can help with the cost or complete the repairs and lend the consumer another loaner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Where do I begin. This was the most horrifying experience I ever encounter purchasing a new vehicle. I was purchasing a [redacted] as a surprise for my husband. The salesman [redacted] was very nice and was trying to work with me. The Sales Manager was called in to work on the numbers. The "gentleman" came into the office and started berating me and talking down to me and said he was comfortable on his pricing. The same day I received three phone calls apologizing for the Sales Manager's attitude and requesting that I continue to deal with Sheehy. A deal was reached to include a trade-in vehicle. Another Sales Manager agreed to take the trade-in vehicle based on cell phone photos. I informed him the car was rough, but driven daily. He agreed to $1000. trade in allowance. On Friday September 26, I closed the deal with Sheehy, finalized all the paperwork and gave them a very large downpayment. I informed them that I had sent a friend to NY to retrieve the trade in and would have it to them by the week-end. We attempted to drop the trade-in off on Sunday, and they refused to honor their trade in allowance. They told me the vehicle was only worth $100. The Sales Manager then attempted to tell me that the deal was always contingent on them seeing the trade in vehicle. I asked him to show me where it was stated somewhere in writing and he told me there was nothing in writing. The only contingency of this deal was that I would not take ownership of the new vehicle until the trade was in their hands.

When they refused to honor the deal, I told them the deal was off and I wanted my large downpayment back. They informed me that it was locked in the safe and I would have to return on Monday in order to get it back.

I would not recommend Sheehy Ford to my worst enemy. The Sales Managers are unprofessional and rude.Desired Settlement: Formal written apology. Also to see the Store Policy changed that any 'verbal agreements' must be also in written format.

Business

Response:

We are not pleased that this customer is upset. This customers trade came down from New York. We gave her an estimated value based on the condition she described. The vehicle was towed in and would not start. It was rusted so severely and in such poor condition that we felt it had no value and only offered The $100.00 as a goodwill gesture.

?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately Sheehy Ford continues to lie. They were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven daily. There was no attempt on my part to 'hide' any information on the car. As for their comment the 'vehicle would not start'.. the car was started and backed off from the tow dolly, restarted and driven back onto tow dolly. As for their comment '

the car was rusted so severely and in such poor condition that we

felt it had no

value and only offered The $100.00 as a goodwill gesture', another Ford dealer offered me 1000.00 for the car.

My original complaint still stands. The dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-in. NO where was it stated the deal was contingent on them inspecting and reevaluating the trade in. We asked that of the Sales Manager and he stated that this clause was not in writing.

If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicle. Why is the reverse different for the car dealer? Isn't this practice highly illegal?

I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers.

thank you,

Review: I purchased a 2014 Mustang V6 on Monday April 29th 2013 from Sheehy Ford of Richmond. Two days before the sale on Saturday April 27th 2013 I was looking at the car with my Mom and Dad. I asked my salesman if the car would support [redacted] for wireless communication from my cell phone. He told me that even the base model mustang would come equipped with [redacted]. I was going to upgrade to the technololgy package with encludes Ford [redacted] and [redacted] but decided not to because I was told the base model would have it. My parents were both witness to this. I even have text messages from the salesman stating that the car would support [redacted] without the [redacted] package. The car was ordered and I picked it up Monday April 29th. While checking the car over before accepting it I noticed that the phone button on the car did not work. My salesman checked and realized that now the car did not have [redacted]. He said he would order me a part from Ford that would make the button work and then the car would have [redacted]. I told him that I wanted Ford parts only and no aftermarket. He gave me a "We Owe Statement" indicating that they would order this part. After two weeks of owning the car I decided to contact Ford Corporate. They told me that no such part exists and that they do no support aftermarket installs. On Monday April 13th I contacted the dealership and made them aware of the sitution. I then drove to the dealership to speak to them. I spoke to two Sales Mangers who told me all they could do was order me a Parrot aftermarket [redacted] kit. As I said earlier I did not want anything aftermarket. They offered to give me $350 in cash but that is not what I want. I then met with the General Manager. I asked him if he would return the car and order me one that had the technology package. I even offered to pay for half of what the package would cost but he refused to try to workout an agreement. He was very short and rude with me. All I want is what was promised to me which was factory Ford [redacted].Desired Settlement: I would like for Sheehy Ford of Richmond to return the car and order me another one that is the same year, color, and powertrain that has the technology package. I am even offering to meet the dealership halfway on the cost of the package.

Business

Response:

I did speak with this customer about his issue. His concern is [redacted]. Not knowing if in fact he was told that the car he purchased had [redacted] capabilities, we offered to install it for free anyways to try and make him happy.. He only wants a different car that is much more expensive. I also offered to give him the value of the [redacted]. ($350.00) We have tried very hard to rectify this and are being more than accommodating. Unfortunately that is not going to include a new and much more expensive car.

Respectfully,

Review: A few months ago, I took my [redacted] in for regularly scheduled maintenance and asked them to check to see what was making a noise within the engine compartment. I told the Service Advisor (SA) I thought it was the tensioner pulley but couldn't be sure.

After some time elapsed, the SA came over and told me that all 20 of my lug nuts needed to be replaced. At $9 per nut, I was more than a little curious. He stated they were warped from "heat" and couldn't be placed back on the car. Strange I thought, especially since several of the lug nuts had been replaced by Sheehy just a few months prior. Then the SA stated they found the offending pulley and replaced it at a cost of approximately $300.

This is where things started to get bad. I went out and started the car and the noise I was hearing was still as evident as when I initially took it in. I immediately went back in and told the SA the noise was still present. He came out and with a very condescending shrug of his shoulders, told me it must be the alternator. And for only $600 more, they could replace that as well. What??? I flatly stated I would not have them do any more work until I had the car checked out by a third party.

I took the [redacted] to a local mechanic the next day. He quickly isolated the noise. Surprise...it was the tensioner pulley as I had initially told the SA. So I spent $200 to have it replaced and the car was then right as rain.

I contacted the Service Department manager, Mr. [redacted], and told him about my concerns and asked him how was Sheehy going to "make this right". His answer was that the SA was a bit difficult to work with and was no longer employed there. I also sent multiple emails to the General Manager, Mr. [redacted], to no avail.Desired Settlement: I strongly believe Sheehy should refund the cost of the lug nuts as they were not all original to the vehicle and several had been replaced at this dealership just a few months prior. Additionally, the cost of the repair to the pulley should be refunded as this was not the problem. They basically "fixed" an item which was not broken.

Business

Response:

Tell us why here... The customer had his vehicle in our service department on 07/17/2015. He requested that we replace 4 tires and that there is a squealing noise under the hood like a pulley or tensioner noise.Our technician found the drive pulley was making a noise similar to what was described by the customer, and when removing the lug nuts to replace the tires that he requested, we found the caps on the lug nut were stripped, not uncommon on a vehicle with mileage of 307,473. We recommended to replace the pulley for a cost of $306.36, the tires, $679.50, lug nuts for $177.00, and a battery for $118.81 for a total cost with tax and tire disposal of $1,368.73. The customer authorized the repairs. He stated afterwards there was still a noise, again not uncommon with a vehicle of this high mileage to have several issues. Our service advisor stated that it may be an alternator and the customer said he was taking it elsewhere. The customer called and spoke with assistant manager and asked to have the old parts saved for his inspection we agreed, however he never showed to retrieve or inspect the failed parts in question. Please feel free to call with any questions.[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Revdex.com720 Moorfield Park Drive, Suite

300Richmond, VA 23236To Whom It May Concern,This letter references my

complaint from Sheehy Ford of Richmond, complaint ID [redacted]. I disagree with

the business’ reply and offer my rebuttal to their response below.Mr. [redacted] actually did a fine

job articulating my issues with the service I received on 7/17/2015. I did in

fact state there was a noise which sounded like a pulley. As stated on the

invoice, “CUSTOMER STATES THAT VEHICLE IS MAKING SQUEALING NOISE LIKE PULLEY OR

TENSIONER SOUND”.I will get back to that statement

after I address the statements made by Mr. [redacted] chronologically as they

appear in his piecemeal response.I don’t doubt that some of the

lug nuts may have experienced some wear due to age. My point of disagreement is

that I sincerely do not believe all 20 were damaged as Sheehy themselves

replaced several lug nuts just a few months prior. If the new lug nuts were

stripped as well, then I would submit the technician possibly stripped them

while removing them. Mr. [redacted] states this is not uncommon with a vehicle with

high mileage and, at face value, would not disagree. However, this particular

vehicle is in remarkable shape for the mileage. I would welcome an inspection

of the vehicle by Mr. [redacted] or any of his technicians to verify this.In his reply, Mr. [redacted] stated

that I approved the repairs. Well of course I did. I took it to the “experts”,

and based upon their recommendations, I authorized the work. No different than

if I was to go to my doctor for an ailment. I am going to trust what I am told. Mr. [redacted] continually referenced

the fact that it’s not uncommon for my car to have “issues”. I disagree

wholeheartedly. The reason it DOES NOT have the common issues associated with a

high-mileage vehicle is because I address any and all problems immediately.Moving on to the issue of

replacing the wrong pulley. Mr. [redacted] states the pulley which was replaced was

making a noise “similar to what was described by the customer”. Not entirely

sure where Mr. [redacted] received this bit of information, but I don’t recall

seeing him in the shop that day. Might it be a case of third hand information

received from either Mr. [redacted] or the technician? I suspect so. Might one not

consider the fact that in order to cover their rear-ends and admit to not

delivering the correct service, that they would recite a bit of revisionist

history? If what Mr. [redacted] was told was in fact correct, then why was the

noise just as prevalent when they were finished as when I delivered it to them?

The technician stated on the invoice: “UPON INSPECTION FOUN (sic) THAT DRIVE

BELT PULLEY WAS MAKING NOISE. REPLACED TOP PULLEY AND RETESTED AND IS NOT

MAKING ANYMORE NOISE”. Interesting. I guess what I’m being told is that after

the technician replaced the top pulley and before I went out to pick it up, the

tensioner pulley went bad because apparently it was fine when it pulled out of

the Service bay but went bad in the intervening 10 minutes or so it took for me

to pay. Now to address the statement in

Mr. [redacted] reply to this complaint that the assistant manager offered to keep

the parts for my inspection: This NEVER happened. I was not offered the

opportunity to retrieve the old parts. I assure you, had that offer been made,

I would have picked them up. Given the fact that it took several days just to

reach Mr. [redacted], I would have certainly taken him up on that offer. I didn’t

speak to him for several days as a weekend fell in between the multitude of

messages I left on Mr. [redacted]’s voice mail. As a matter of fact, I spoke to no

one until after I sent an email to Mr. [redacted] stating my concerns. When I

finally did speak with Mr. [redacted], he simply told me he was able to dig a few

of the lug nuts out of the trash and they looked worn. This was the

conversation regarding the worn parts. No offer for me to inspect anything. I

suggest to you Mr. [redacted] that maybe there’s an integrity issue within the

Service Department.The money is not an issue and

never has been. It is a matter of principle. I pay for a service; I expect to

receive said service. I certainly understand that things do not always go as

anticipated. Good customer service is owning up to a mistake and correcting it.

This has happened several times in the past at your dealership (feel free to

check my very extensive records) and the situation was corrected and I still

went on my way a satisfied customer. Not sure what happened this time, but rest

assured, this was the stereotypical dealer-service experience which is often

the butt of jokes. Perpetuation can be a powerful

tool. [redacted] (founder of [redacted]) once stated when queried as to why he was

so willing to take returns so readily, that if you provide great customer

service to someone, they’ll tell two or three of their friends. If you provide

poor customer service, they’ll tell anyone who will listen. I believe truer

words were never spoken.

Review: I have gone to this company for various maintenance on this vehicle since owning for less than a year. The tires were wearing oddly and I kept asking if I needed to get an alignment and the answer was no. Again I took my vehicle for routine maintenance they would rotate the tires and I asked at that time did I need a n alignment and the answer was no but they gave a quote for 2 tires priced at 500.00 So at that time, I asked did I need an alignment because of the quote and the answer was no that I would need to buy 2 tires in the next couple of months. Again I just took for routine maintenance and this time I was told the tires were in the red and needed to purchase tires. If the company was rotating tires and as a consumer since this is their area of expertise; the goal should be to inform the consumer of the of what is needed and explain the reason behind the information… so the vehicle could be safe. I contacted the [redacted] immediately she told me what she was not going to do. She was supposed to check some information then call me back and it took her 2 days to follow up. I did reach out to the [redacted] and have not heard back from him. I was explaining to [redacted] if I kept asking about an alignment and I noticed the tires were wearing…why not provide me with the correct information to make an inform decision; instead what they have done put me at risk and also now I have to spend more money to make sure the vehicle is safe for operation. I just recently took my car for an oil change, they did not top off the fluids, the car was supposed to be washed and was done half way and [redacted] response was “I tell them they have need to do a better job”. Her response was never what I can do for you as a customer but more that I will do nothing. I asked was the vehicle checked for alignment before being sold and her response was " don't know". I taken the vehicle back several times for things they should have corrected the first time and did not but I had to make several trips and phone callsDesired Settlement: Either provide 2 tires or a free alignment

Business

Response:

Hi [redacted],

We reviewed the complaint that [redacted] had her [redacted] with 66,671 miles at our dealership. When a customer brings thier vehicle in for repairs or maintenance we give recommendations

based on the technicians findings, however ultimately it is the customers responsibility to maintain thier own vehicle. When [redacted] vehicle was in on 4/15/2013 we

recommended that the tires needed replaced she declined at that time.

[redacted] returned on 8/10/2013 we again recommended the tires to be replaced [redacted] declined at that time. An alignment should be performed with tire replacements

therefore an alignment was not recommended on either visit.

As a goodwill gesture if [redacted] would like to purchase the tires we recommended, we will align the vehicle for no charge. Please contact [redacted]

to assist with the repairs [redacted]

Thanks,

Review: There was a recall on my 2004 [redacted] torque convertor. After picking the vehicle up, it was not shifting correctly from 1st to 2nd gear. This was not an issue prior to having the torque convertor replaced. They kept the van for a week and gave me a diagnosis of : 1. motor mount, then 2. misfire on cylinder no. 3. They wanted to charge for the motor mount and when I refused, they said it was a misfire. Again I refused because I felt they should have corrected the problem they caused without charging me for it. I contacted [redacted] by phone. They said they would send [redacted] general manager an e-mail and I would be contacted within a few days. That was 2 weeks ago. I haven't heard anything yet.Desired Settlement: I want the van running the way it was when I took to the dealership.

Business

Response:

Good

Morning,

was in our service department 5/9/2013. He was in for a recall for the torque

converter. We replaced the torque converter per the [redacted] recall.

After picking up his van he returned on 5/28 stating that there was a shudder

or misfire. This was an intermittent problem. We kept the van for several days

and after many test drives to duplicate the problem, we found the problem to be

an internal transmission issue. This has nothing to do with the torque

converter or the replacement of. The van is almost 10 years old and has 90,000

miles. We did make the effort to call the manufacture to see if we could get

him some assistance. They said because of the age and miles and because he

issue had nothing to do with the torque converter recall, they could not assist

him. We will offer a discount if [redacted] would like as a goodwill gesture.

Please let me know how I can assist you in any way with this matter.

Respectfully,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I've tried to respond to your message. I do not accept the offer from [redacted] for a discount on the repair of the transmission. The transmission was working fine prior to their changing the torque convertor. Is it possible that they could have done something wrong to cause the transmission shift hard from first to second gear?

Review: I sent the following, in part, by email on 7/9 and received no response.

Dear [redacted],

I have owned Lincoln automobiles for over 25 years; a [redacted], a

[redacted] and a [redacted]......

On Saturday, July 4th after routinely lowering the driver’s side window it failed to close after repeated attempts. The motor made it’s routine whirring sound, but the window would no longer close.......

Daniel Wiegratz was most helpful and did a good job of informing me of the work needed. Using the internet I had previously researched the repair prospects and possible costs so I knew what I might expect to hear. Years

ago I might have done the work myself, but I am now in a retirement

community and no longer have all my tools available nor the

environment to do so. I was advised by Daniel of the scope of repairs and

the cost of about $570 was beyond what I had expected, but I decided

to go ahead with it since the car was no longer usable with its window

stuck open.

To make a long story short, the repairs were done, the $566.45 was paid,.....

I received a carton in which the replaced parts had been placed by the mechanic, I presume. There was no motor in the carton. .........the parts returned to me do not match what has been

charged as having been replaced. Specifically there is no motor

mechanism in the carton....

In my presence Daniel tested the window before he sent it to the shop and I

noted to him that the motor was working.

O’Reilly Auto Parts listed as available a new regulator without the motor

for $69.99 and a new Power Window Assembly with a motor for $119.99.

Sheehy charged me $206.40 for parts. I have no idea what the shop

supplies at $34.50 were for. While I do not know exactly how much time it

should take to remove the door panel, replace the bad parts and then

replace the door panel Idoubt it should have taken more than an hour,

which makes the $313.61 labor charge seem excessive.

I request you review the situation....Desired Settlement: First - find out why my email was not promptly responded to, in some way. Second - Review the situation to determine how much I have been overcharged for the repairs and refund the difference.

Business

Response:

We use the manufactures suggested retail pricing for parts. It looks as if there is less than $16.00 difference between what the customer found on the internet and OEM parts from our dealership. The labor charges are from Alldata( used by the majority of Dealerships for labor charges) labor time guide. The estimated price came in a few dollars lower and was authorized by the customer. We stand by our estimate and pricing to be competitive and certainly not out of line. It was mentioned in this customers initial email that it was not necessary for me to contact him. I am willing to answer any and all questions if this customer would like me to contact him.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The prime reason for contacting the Revdex.com was the seemingly unavailability of a name of someone in upper management whom I might address my complaint to. The only name I could find was at the Revdex.com website. Thus I emailed him using the seemingly responsible official's name in your website. It is interesting that whomever the responsible individual is has still not identified him/herself. Second, my original email to Sheehy included the above listed attachment. When no reply was received two days later I emailed the same attachment and again there was no response. I never mentioned in any way that it was not necessary to contact me. I expected a reply and in my view I was being dismissed as unimportant. That led to my complaint to the Revdex.com.Thirdly, I am non-plussed at this person's math. I specifically state that Sheehy charged me $206.40 for a part I could have purchased down the street to $69.99; the difference is $136.41, not $16.00. I would also like to know specifically what shop supplies were used during the repair to a tune of $34.50. I am now checking on their labor charge; it also seems excessive.Lastly, my name, address and telephone number are in Sheehy's database. I just received an email soliciting my business, so I know they also have my email address. Sheehy has earned an F in their response to a patron's complaint. I hope to hear from someone in authority, preferably Mr./Ms. Sheehy.Regards,

Review: I purchased a [redacted] on June 19th and paid $3,000 o my credit card and 3,400 by check. On Friday, June 20th, my husband drove all the way to Midlothin to pick up the car and in 20 minutes it overheated and haad to be towed back to the shop. We decided that we did not want the car because we felt that Sheehy was not credible in that their service department thoroughly checks out all the vehicles before they sell them. I made an appointment on Thursday June 21 to pick up my refund. They credit $3,000 towards my credit card and told me I had to wait 10 days for my check to clear. Well being a banker I knew that is not true any longer n that checks can clear very quickly now. On Friday, my check had already posted to my account and was ableto print out the front and back of the check. I sent this to [redacted] but he said their finance depaetmet would only accept a letter from the bank. I sent a message to [redacted] and in that message they replied that my check cleared if it shows on my bank account and I can see the front and back of the check. I sent this to [redacted] to pass on to [redacted] on Saturday and have not heard anything. As a consumer and considering this was a cash transaction and given the fact I would n ot have been in this situation if they had of provided me a reliable vehicle, mandating they hold my money when proof is they got theirs is wrong. Also, I contacted my credit card company today to find that the $3,000.00 has not posted to my account either. It is obvious this ccompany has one thing on their mind and it is how quickly they can sell and get someone out the door and not worry about themDesired Settlement: I would like a call from them immediately that a check was been written to me and proof that the $3,000.00 has been put back on my credit card.

Business

Response:

It is our company policy to not refund checks and credit cards for 10 days. We do this to protect against refunding a check or credit card and it does not clear our bank. We broke this policy for this customer because of the issues she had with the car she purchased. We took the car back refunded the credit card immediately and refunded the check as soon as it cleared our bank. This all happened before the 10 days and the customer has already been refunded. We are truly sorry for the issues she had and did everything we could to make it right.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I walked into Sheehy Ford on September 5th and requested to have a 2015 Ford [redacted] built. With my request, I had a pre-approved loan check, details of the build and my $1000 deposit. The whole transaction only took about 25 minutes. At that time, it was expressed that the builds normally take from 9 to 12 weeks. From week to week, I check with the salesperson for updates. Around about the ninth week, I took it upon myself to check online for the status with the VIN number that the sales person provided. I found the car and status. After a closer look at the window sticker, I saw that it was a "manual" when I ordered and "automatic"! I immediately contacted the salesperson and he promptly spoke with the manager who inputted the order. It is now almost November and my car was supposed to arrive by Thanksgiving. The salesperson responded that they would have to re-order the car and start from scratch with my build. He mentioned that the manager inputted the order wrong. I mentioned that I sold my car and planned to rent a vehicle only for the duration of the 12 weeks, not any longer. The salesperson empathized with me and mentioned that my order would be priority and that I should have it by Christmas. I pondered the situation for a few days and decided to reachout to the General Manager via email because it was not fair that I was being penalized for someone else's error. The error would cost me an additional $600 plus tax to rent a vehicle. The General Manager never responded to me or even acknowledge my issue. Instead, he sent a response back through my salesperson that they would pay my first months car note since I had to rent a vehicle another month. I thought that was fair. My car not is $529.62. I didn't mind eating the difference. Then time goes on and its now New Years, still no vehicle. So I started to reach out to the salesperson again and he has no idea when the car is coming. Now I'm furious! I was told it would be priority and here by Christmas. The car finally arrives on January 22nd. I pick up the car a few hours after it arrives. So I ask the finance manager about the check that I was promised by the GM and he said that he would call me about it. It has been 2 weeks and I have not heard anything from Sheehy. In addition, I feel its only fair that I am compensated for both months that I had rent vehicles because the orginal car that I ordered, arrived on November 27th as stated on the day it was ordered. The total cost from Enterprise is $1,334. I'll even settle for just the first two months car notes in the amount of $1,059.24. Again, I should not be penalized for someone elses error. I did my homework before ordering the car, made a quick smooth transaction and caused no problems. I have all of the Enterprise receipts and email correspondences between myself and Sheehy.Desired Settlement: Compensation - $1,059.24 for ordering the wrong vehicle and causing me to rent transportation for an additional 60 days.

Business

Response:

To whom it may concern,The customer is absolutely correct in the fact that her new [redacted] was not ordered correctly by Sheehy Ford. We corrected the order and ordered a new[redacted]. We offered because of our mistake to pay her first payment. The length of time it takes to get an ordered unit is out of our hands. We do realize that the process took much longer than anyone expected. Because of the length of time and our mistake we compensated this customer by discounting the vehicle that was selling for MSRP at a very large discount and another discount equal to her first payment. This equated to be several hundred dollar. The customer expressed her complete satisfaction at the time of delivery and thanked us for our cooperation. I have an email thanking us for our cooperation. She brought her sister in to purchase a car after the fact as well. We feel as if we did all we could to rectify the situation and no other compensation is needed. This is the first we have been notified of any dissatisfaction regarding the situation. Please feel free to contact me with any questions or concerns.?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for taking the time out of your busy schedule to respond to my issue. However, there were a few inaccuracies in your response. If your intention was to issue a discount in exchange for my first month car payment, then that should have been communicated to me during the purchase. The only discount that I noticed or was aware of was a cash rebate that is given to anyone who purchases the vehicle. When I inquired about the first months payment before leaving the establishment, the finance manager said that he didn't know anything about it, wrote down my number and said that he would call me and let me know. I still haven't received a call. I understand that Sheehy cannot control Ford's build schedule. However, the car that I ordered arrived on the exact date given to me by [redacted] when I completed the order. So anytime after November 27th, is not and should not be my issue. The car was here on time. It was just incorrectly ordered. If I had not taken the initiative to follow through the build on my own, the error wouldn't have been noticed until it arrived at the dealer. Which means, I still wouldn't have the car. That is why I feel, and rightfully should, that I should be reimbursed for the time that I was without the vehicle that I ordered. Even in the communication that I have, when I agreed to the first month payment, the expectation was that the vehicle would be changed to a priority status and here by Christmas. That did not happen. As the customer, I should not be penalized for someone elses mistake. As a company, you should take ownership and make it right. Next, I expressed my complete satisfaction with the vehicle, not the process or my experience which you see in the two surveys that I have taken. I referred my sister to [redacted] because he is a good salesperson. This was not his fault. It is her decision, not to purchase a vehicle through Sheehy because she does not like the experience that I had. Again, I spoke to the finance manager and gave him two weeks to call me before I completed the complaint so I did mention the dissatisfaction. I'm curious to see the "large" discount that I received. I paid more than my original quote so I'd love to see where the discounts were. I originally chose Sheehy because of its location and great reputation. I was hoping for a great experience overall. Having a car built to your liking is exciting. This should have been an exciting experience for me. I did EVERYTHING that I was supposed to do as a customer. All of my homework was done, paid my deposit, was pre-approved twice because the first one expired in December. I researched the build and checked on it often. I left everything pretty easy for Sheehy. If I could have purchased directly from Ford, I would have. I had plans to travel for the holidays because the car was scheduled to arrive right on time. So you should be able to understand my complete disappointment in Sheehy. Thanks again for your time. [redacted]

Regards,

Business

Response:

Revdex.com spoke with the business. He stated that due to the issue they paid the first month's payment, guaranteed the trade in, ans took the vehicle price down to invoice.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not have a trade-in. The $500 was a cash rebate which is given to any customer. I was actually charged more than the original quote that I was given due to the incorrect order being entered. Even moreso, the car was a build which is sold at invoice any way. Sheehy isn't doing anything more than what would have been done if there was not an issue. The first month car note was not even mentioned when we closed the deal until I asked the Finance Manager. He had no knowledge of it and he was the finance manager. I understand the importance of customer service and would never punish a customer for my error. It is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customer. People make mistakes but customer retention is everything.

Regards,

I purchased a used 2013 [redacted] from this dealership in early July, 2015, with about 9,200 miles.
After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks.
While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us.
Upon arrival in California, the vehicle was inspected by [redacted] to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the [redacted] report as it was not paid by an insurance claim. This was not disclosed by the dealer.
Further investigation into the trackey, requiring several visits to a local [redacted] dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to [redacted] management yielded no response, other than a claim that it was fine when the vehicle left the lot.
I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service center reported that significant adjustments were required to properly align the vehicle.
It will be no surprise that I suggest you take your business and cash elsewhere.

I made an appointment for 7am on January 20, 2016, I had arrived at 6:59am while people were inside the doors were still locked and no one unlocked nor opened the door so I could drop my car off!