[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The milage is not properly recorded also, Pam is not someone I have ever heard of and she has never personally dealt with my situationI have never spoken with her for her to know what was saidIt came out of the servicers mouth (Christopher ) that they haven't been recording my mileage correctly so how can I trust that anything in Ms Pams system is correctOn top of that as of 08/08/they told me that they have lost my car and I am still inconvenienced without a car as of 08/11/ Im more than sure that Pam doesn't have that recorded in her systemThey have really made it hard for ne with this car and people should not only lose their job but, I should be compensatedI pay my car note on time everything I'm supposed to doI don't understand what I could've done differently besides not buying a car from there in the first place Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like to see the specific language in the bill of sale that states the ten day waiting periodAlso, I would like to see the disclaimer in the Sheehy Value Promise that reads that some vehicles may not be covered under the advertised promise because it would be too expensive to inspect the vehicleI need a specific date, time and location when I will receive my full refund Regards, [redacted]
Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fullyIt was explained to the customer when the vehicle was towed in that our transmission repair technician was backed up by more than a month and that it would be quite a while before we would be able to look at his carCustomer has been driving free alternate transportation while his car has been hereBoth we and the customer have called other local dealers to see if they might be able to look at his car sooner than we canEverybody else is backed up tooWe hope to be able to look at his car by the end of next week.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you, Pam D Controller
July 28, Dear Sir/Madam:Please be advised that [redacted] brought her Ford [redacted] into the dealership on 7-7-for a lube, oil, and filter change, and with a Maryland Emissions failure notice citing a diagnostic trouble code The Service Advisor told her there would be a diagnostic check-out charge of $121.00, but evidently she only heard the $amountThis fee has been standard for a long time here at Sheehy and would most likely not be miscommunicated to the customer.Therefore, even though we regret that [redacted] feels she was taken advantage of, we fee that we cannot reimburse due to her misunderstanding of the fees we chargeIf you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,Les A [redacted] Service Director
April 21, Dear Sir/Madam:Please be advised that ** [redacted] brought his vehicle into the dealership on 12-16-with a concern of the check engine light on and truck cuts off when light comes on but it starts back upThe Service Advisor informed the customer that he would be responsible for diagnostic time charges needed to assess the concerns, ** [redacted] agreed to that, and at the completion o the diagnosis, he would not authorize us to proceed with technician's recommendation.Although the replacement of the battery cable terminal may have turned off the check engine light, sometimes disconnecting the battery will erase the codes stored in the PCM/onboard computer; therefore we do not feel that this would fix all his vehicle concerns.The purpose of the diagnostic charge is to compensate the factory-trained technician for his time invested into diagnosing the intermittent concernSince ** [redacted] has no repair history with us and has stated he will never return here for future service needs, we do not feel obliged to refund him the requested amount.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,
April 21, Dear Sir/Madam:Please be advised that ** [redacted] brought her vehicle into the dealership on 3-29-having a check engine light concernWe hooked vehicle up to computer and checked for codes and found a code Pwhich indicates a lean conditionUpon inspection of the vehicle, it looked as though the engine assembly had been previously replaced with a used unitIt had several broken vacuum hoses sucking air contributing to the lean conditionWe repaired the hoses, reprogrammed the PCM and road-tested vehicle and it was ok at that time.Three days later on 4-1-14, the vehicle came back in with check engine light concern again.We determined that it still had a vacuum leak code Pwhich is a small vacuum leak, and also a code [redacted] which is bank sensorWe replaced the intake manifold gaskets and the sensor at no charge for labor and charged customer for parts used in repair.Customer returned again on 4-3-with check engine light back on now showing misfire codes of [redacted] which is misfire of #cylinder and a code [redacted] which is a random misfireIt also had a code [redacted] which is a catalytic converter efficiency codeAt this time we performed a manual compression test based on these codes and discovered low compression in the #and #cylinders which indicates internal engine problemsThe technician had noticed that another shop or person had replaced the spark plugs and spark plug wires which can also give you misfire codes when defective.Unfortunately, based on these results, the vehicle still has major issues needing repairDue to the age and mileage of the vehicle, it would not be in the best interest of the customer to put additional money into more ongoing repairs.Sheehy Ford cannot be responsible for the subsequent items that were discovered when trying to repair the vehicle to the customer's satisfaction since we did not cause these issues.If you have any questions, or need any additional information, I can be reached on ###-###-####,Very Truly Yours,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The milage is not properly recorded also, Pam is not someone I have ever heard of and she has never personally dealt with my situationI have never spoken with her for her to know what was saidIt came out of the servicers mouth (Christopher ) that they haven't been recording my mileage correctly so how can I trust that anything in Ms Pams system is correctOn top of that as of 08/08/they told me that they have lost my car and I am still inconvenienced without a car as of 08/11/ Im more than sure that Pam doesn't have that recorded in her systemThey have really made it hard for ne with this car and people should not only lose their job but, I should be compensatedI pay my car note on time everything I'm supposed to doI don't understand what I could've done differently besides not buying a car from there in the first place Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like to see the specific language in the bill of sale that states the ten day waiting periodAlso, I would like to see the disclaimer in the Sheehy Value Promise that reads that some vehicles may not be covered under the advertised promise because it would be too expensive to inspect the vehicleI need a specific date, time and location when I will receive my full refund Regards, [redacted]
Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fullyIt was explained to the customer when the vehicle was towed in that our transmission repair technician was backed up by more than a month and that it would be quite a while before we would be able to look at his carCustomer has been driving free alternate transportation while his car has been hereBoth we and the customer have called other local dealers to see if they might be able to look at his car sooner than we canEverybody else is backed up tooWe hope to be able to look at his car by the end of next week.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you, Pam D Controller
July 28, Dear Sir/Madam:Please be advised that [redacted] brought her Ford [redacted] into the dealership on 7-7-for a lube, oil, and filter change, and with a Maryland Emissions failure notice citing a diagnostic trouble code The Service Advisor told her there would be a diagnostic check-out charge of $121.00, but evidently she only heard the $amountThis fee has been standard for a long time here at Sheehy and would most likely not be miscommunicated to the customer.Therefore, even though we regret that [redacted] feels she was taken advantage of, we fee that we cannot reimburse due to her misunderstanding of the fees we chargeIf you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,Les A [redacted] Service Director
April 21, Dear Sir/Madam:Please be advised that ** [redacted] brought his vehicle into the dealership on 12-16-with a concern of the check engine light on and truck cuts off when light comes on but it starts back upThe Service Advisor informed the customer that he would be responsible for diagnostic time charges needed to assess the concerns, ** [redacted] agreed to that, and at the completion o the diagnosis, he would not authorize us to proceed with technician's recommendation.Although the replacement of the battery cable terminal may have turned off the check engine light, sometimes disconnecting the battery will erase the codes stored in the PCM/onboard computer; therefore we do not feel that this would fix all his vehicle concerns.The purpose of the diagnostic charge is to compensate the factory-trained technician for his time invested into diagnosing the intermittent concernSince ** [redacted] has no repair history with us and has stated he will never return here for future service needs, we do not feel obliged to refund him the requested amount.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,
April 21, Dear Sir/Madam:Please be advised that ** [redacted] brought her vehicle into the dealership on 3-29-having a check engine light concernWe hooked vehicle up to computer and checked for codes and found a code Pwhich indicates a lean conditionUpon inspection of the vehicle, it looked as though the engine assembly had been previously replaced with a used unitIt had several broken vacuum hoses sucking air contributing to the lean conditionWe repaired the hoses, reprogrammed the PCM and road-tested vehicle and it was ok at that time.Three days later on 4-1-14, the vehicle came back in with check engine light concern again.We determined that it still had a vacuum leak code Pwhich is a small vacuum leak, and also a code [redacted] which is bank sensorWe replaced the intake manifold gaskets and the sensor at no charge for labor and charged customer for parts used in repair.Customer returned again on 4-3-with check engine light back on now showing misfire codes of [redacted] which is misfire of #cylinder and a code [redacted] which is a random misfireIt also had a code [redacted] which is a catalytic converter efficiency codeAt this time we performed a manual compression test based on these codes and discovered low compression in the #and #cylinders which indicates internal engine problemsThe technician had noticed that another shop or person had replaced the spark plugs and spark plug wires which can also give you misfire codes when defective.Unfortunately, based on these results, the vehicle still has major issues needing repairDue to the age and mileage of the vehicle, it would not be in the best interest of the customer to put additional money into more ongoing repairs.Sheehy Ford cannot be responsible for the subsequent items that were discovered when trying to repair the vehicle to the customer's satisfaction since we did not cause these issues.If you have any questions, or need any additional information, I can be reached on ###-###-####,Very Truly Yours,