Sheehy HVAC

I have verified with our accounts payable department that a check was issued to the patient on 3/3/ She should have the refund by now

Dear Revdex.com Representative:As the licensed Physical Therapist directly involved in this patient's care, here is my response to the Complaint submitted 9/30/with an assigned ID of [redacted] .First of all, the patient stated they began attending Physical Therapy on 9/9/15, but actually therapy began on 9/2/On the initial visit at our clinic, 9/2/15, the patient was evaluated by me, a licensed Physical Therapist (PT) in the state of IllinoisI asked and received the patient's permission to allow my Physical Therapy Doctoral student to assist with treatment.The patient was treated for (7) treatment sessions between 9/2/and 9/24/in which , a Licensed Physical Therapist, directed all patient careI interacted professionally with the patient and student during each treatment session, and believe these interactions were of a highly skilled direction given that I am a Board Certified Orthopedic Clinical Specialist with the American Physical Therapy Associationdelivered care for all (7) sessions in accordance with the Illinois Physical Therapy Practice Act laws and regulations, especially in regards to the utilization of a Physical Therapy student.It is customary for our clinic to contact the patient's insurance company before treatment begins to verify benefits and discover any restrictions on therapy servicesThis step was taken, and neither the claims department, the patient's insurance Card, nor the faxed verification of benefits from the insurance company ever stated that the patient must exclusively be treated by a PT, nor did it state anything in regards to the participation of a Physical Therapy studentFurthermore, the treatment sessions provided to this patient followed the Centers for Medicare and Medicaid Services guidance and regulations regarding PT students' participation in patient careThis means that I, the licensed PT, guided and directed all care during the treatment sessions, and I was present with the patient and student whenever the student provided any treatment to the patient.Lastly, in all seven treatment sessions from 9/2/to 9/24/15, the patient never voiced any complaint to me or any other staff member at my clinic, regarding the PT student's involvement in their careAs well, was never Contacted by the patient's physician, with whom have a long-standing professional relationship, regarding any complaints from this patientThis letter from the Revdex.com was the first occasion had heard any complaint from this patient regarding the participation of the student in their treatment.Regards,Nova Care Center Manager

RevDex.com: I have received a refund check from the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

I have verified with our accounts payable department that a check was issued to the patient on 3/3/17.  She should have the refund by now.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  The statement that Mr. D[redacted] gave is false.  Per my insurance policy it states "The treatment is provided pursuant to a treatment plan that requires the services of a licensed and skilled therapist specializing in the are of services provided".   Yes, Mr. D[redacted] is a licensed therapist who specializes in orthopedic however as my plan states services need to be provided by a licensed and skilled therapist.  Mr. D[redacted] states several times in his response that in fact I was treated by a student.  The other issue that I have is as I stated before, Mr. D[redacted] personally only touched my foot/leg on 2 different occasions the other 5 times, it was done by the student massaging etc.  I was not the only patient in the office being treated.  The student would do a treatment and then Mr. D[redacted] would ask her "what do you think should be done next?  For Mr. D[redacted] to say that he treated me ALL 7 times, he is completely lying. My first doctors order stated 12 sessions 3 x a week for 4 weeks.  I did inform my doctor at the time(I'm no longer with her)  that I was not happy with the service that I was receiving and she indicated that I could stop going there and she informed me that she would make the phone call.  Mr. D[redacted] states he was "professional".  Is professional when you talk about another patient when the leave like you did on a few occasions while I was there.  Is professional stating "I have never received a doctors order like this before".  Is professional when you lie and state "I interacted professionally with the patient and student during each treatment session"?  You may have interacted with her during my treatment however again, ALL the services I received were not by you and you yourself state that in you comment.  On my initial visit I was asked if the student could sit in.  I had no problem with that as my daughter is a student herself and they have to learn somehow.  My problem is and I will continue to say it... I WAS NOT TREATED BY A LICENSED AND SKILLED THERAPIST.  One could only assume if I was maybe I would have not need 2 additional surgeries. When I started going to therapy again at another facility, I was informed of my policy.  Not sure why your office could not figure this out like they did but since you are the only therapist at this location, and my insurance was not aware that I was not be treated by you, that is why the bills were paid.  They were not aware that a student was the one who was actually preforming the services.    
Regards,
[redacted]

Revdex.com:
I have received a refund check from the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response is attached

Dear Revdex.com Representative:As the licensed Physical Therapist directly involved in this patient's care, here is my response to the Complaint submitted 9/30/2016 with an assigned ID of [redacted].First of all, the patient stated they began attending Physical Therapy on 9/9/15, but actually therapy began...

on 9/2/15. On the initial visit at our clinic, 9/2/15, the patient was evaluated by me, a licensed Physical Therapist (PT) in the state of Illinois. I asked and received the patient's permission to allow my Physical Therapy Doctoral student to assist with treatment.The patient was treated for (7) treatment sessions between 9/2/15 and 9/24/15 in which , a Licensed Physical Therapist, directed all patient care. I interacted professionally with the patient and student during each treatment session, and believe these interactions were of a highly skilled direction given that I am a Board Certified Orthopedic Clinical Specialist with the American Physical Therapy Association. delivered care for all (7) sessions in accordance with the Illinois Physical Therapy Practice Act laws and regulations, especially in regards to the utilization of a Physical Therapy student.It is customary for our clinic to contact the patient's insurance company before treatment begins to verify benefits and discover any restrictions on therapy services. This step was taken, and neither the claims department, the patient's insurance Card, nor the faxed verification of benefits from the insurance company ever stated that the patient must exclusively be treated by a PT, nor did it state anything in regards to the participation of a Physical Therapy student. Furthermore, the treatment sessions provided to this patient followed the Centers for Medicare and Medicaid Services guidance and regulations regarding PT students' participation in patient care. This means that I, the licensed PT, guided and directed all care during the treatment sessions, and I was present with the patient and student whenever the student provided any treatment to the patient.Lastly, in all seven treatment sessions from 9/2/15 to 9/24/15, the patient never voiced any complaint to me or any other staff member at my clinic, regarding the PT student's involvement in their care. As well, was never Contacted by the patient's physician, with whom have a long-standing professional relationship, regarding any complaints from this patient. This letter from the Revdex.com was the first occasion had heard any complaint from this patient regarding the participation of the student in their treatment.Regards,Nova Care Center Manager