Sheehy Nissan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI decided to sell the car to protect both myself and my familyI do not wish to have any issues with dysfunctional parts or Nissan not properly communicating Regards, [redacted]

We have been in contact with *** *** and she is scheduled to come in for a complementary service June 12, 2014.Thanks,Sheehy Nissan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I decided to sell the car to protect both myself and my family. I do not wish to have any issues with dysfunctional parts or Nissan not properly communicating.  
Regards,
[redacted]

Review: Purchased a brand new 2014 [redacted] SL on December 22nd, 2013.

I had to return the vehicle to service department twice in January for engine problems "engine light on" and one other time on January 22nd, 2014 for failure to start.

I explained to the Sales Manager "[redacted]" and Service manager"[redacted]" of my frusturation and worries about this brand new car and requested an exchange or refund under Lemon law or Money back guarantee being within 30 day of purchase.

Sales department refuses to assist with this sale under any warranty as promised. Very poor customer service and poor service department efficiency.

Manager [redacted] and [redacted] never available to resolve issue. EXCHANGE OR REFUND NEEDS TO TAKE PLACE due to DEFECTIVE VEHICLE!!Desired Settlement: Exchange of vehicle or total Refund ASAP!

Review: On April 9, 2014, I purchased a 2011 [redacted] from Sheehy NIssan. The car was promised to be "Certified" and came with a 60 day warranty, if anything went wrong. Within the warranty period, the car's service engine light came on twice and it began to exhibit power loss. I made an appointment and brought the car in. The first time, they told me they were unable to detect any problem or read a code from the car's computer. They told me they had driven the car and noticed no problems. They concluded that it must have been debris in the fuel line. Within a day or two of driving the car, the problem reoccured and I made another appointment. At this time, they told me that they would have to send it to the [redacted] dealership because they didn't have the appropriate equipment to read the error codes. They kept the car for 3 days, during which they did not communicate with me at all. They provided a rental car, although I paid for insurance on the rental. When I called near the end of the 2nd day, they said they hadn't found anything, but the car wasn't ready yet. They instructed me to come back the next day. When I picked up the car, they again told me everything was fine and they could find nothing wrong with it. However, as the problem persisted, I took the car to my regular mechanic, who read the codes and informed me that there were two problems: the sparks plugs should have been replaced as part of the 30,000 maintenance and the battery was nearly dead. As both of these issues should have been obvious too any reasonably qualified mechanic, I was shocked they hadn't discovered them. I contacted Sheehy Nissan and tried to get a response or resolution from them about this matter, but although I left messages, no one from the Service Department ever got back to me. As these issues represented a safety hazard, since the car could quit at any time, I had them repaired myself. However, as the car I purchased was supposed to be "certified" I don't think such simple issues should have been overlooked.Desired Settlement: I want Sheehy Nissan to pay me the cost of the repairs to my car that should have been covered under warranty. In addition, I think they should reimburse me for the cost of the reantl car insurance for 3 days, as they kept my car but did no service or repairs to it.

Review: Below please see the many inquiries made to the dealership. NO return phone calls have been made. I am writing you tonight in the hopes that you can assist me with my car issue. On Tuesday, 2 September 2013, I dropped my car off at your dealership for repairs. This was the first time I had used your Services as I purchased and had my car serviced at [redacted] Nissan in [redacted] for over five years. I decided to make the move given the fact that your dealership was more convenient to my residence. My car went in for repairs and nothing was fixed due to the fact that there were no repairs required; however, I did pay for the standard fee to run testing on the car. **. [redacted] was kind enough to explain what had happened and why it had stopped running; however, I never met up with him given the fact that my pick up time from the dealership took place at around 1800. The next morning after my pick up from your dealership, I noticed that the front seat was lose and was moving around. I am not sure the reason why since Ive had the car for over 5 years and no one else drives it. Immediately after my discovery, I called the Service department and left a message for **. [redacted] as per the Service reps advise. He never returned my call and it was not until I released the email below on 9/11 to him that he answered me via a voice mail at work. He left me a voice mail at my place of employment informing me that **. [redacted] would be calling me to discuss.**. [redacted] did call me within a matter of hours but only to inform me that I was at fault and the dealership did not take blame or responsibility for the seat problem. Not once did he offer to take a look at the issue and went to the extreme of questioning my integrity. Now Sir, I worked in a very se[redacted]us place and have no reason to make things up. I have dealt with may Service Reps to include my own brother who works at the [redacted] dealership over in [redacted] and has never been brushed-off the way **. [redacted] did. I already reported **. [redacted] to Nissan Corporation and they have contacted me to discuss my situation. I am seeking your assistance in that you provide me with the Services that Nissan so proudly advertises and stands-by. I have never, in my five years of dealing with [redacted] Nissan, had been questioned or ignored in such a way that your Service team has. My car is very unsafe but I have no other recourse but to drive it like that. I hope that you assist me with my problem. If you would like to speak with me, please feel free to call me at my work number, ###-###-#### or my cell, ###-###-####. I will continue to track my issue with the Nissan Company this week. Thank you and sorry for taking time out of your busy schedule. Sincerely,[redacted]From: [redacted] [mailto:[redacted]] Sent: Monday, September 16, 2013 6:51 AMTo: [redacted]Subject: Re: Nissan [redacted]2006Sure.. his name is [redacted]. The General Managers name is [redacted]. From: [redacted] Sent: Sunday, September 15, 2013 9:12 PMTo: '[redacted]' ; [redacted] Cc: [redacted] ; [redacted] Subject: RE: Nissan [redacted]2006 [redacted] Would you be so kind as to send me the Service Managers name that I spoke to and the Dealership Managers name. I plan to send Nissan a note about my incident with the car and how your Service Manager treated me. Thanks. r/[redacted] From: [redacted] [mailto:[redacted]] Sent: Wednesday, September 11, 2013 9:21 PMTo: '[redacted]'; '[redacted]'Cc: '[redacted]'; '[redacted]'Subject: RE: Nissan [redacted]2006 Adding my work email. From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, September 11, 2013 9:16 PMTo: '[redacted]'Cc: '[redacted]'Subject: Nissan [redacted]2006 **. [redacted]; I have called you several times regarding my car that was serviced by you on Tuesday, 3 September 2013. During my initial call, I spoke with someone else who refused to take down my information and agree to my request. My claim has to do with the fact that the car seat was broken from underneath. The seat was not like when I parked the car nearby the service department on Monday, 2 September 2013. I noticed the damage the next date and called the dealership right away to report the damage. I would like for the dealership to repair it as it possess a bit safety risk to me when I drive it. I have cced my work email since I cannot make phone calls from work due to the nature of the location inside the [redacted]. Please respond to me as soon as possible and within the next two business days. My work number is ###-###-####. Thanks so much. Regards, [redacted]Desired Settlement: I took my car to another dealership and they repair my seat. THe total cost is ~550.00. They should have returned my calls. Thanks

Review: I took my vehicle to Sheehy Nissan for an oil change in March and to have a ticking noise checked in the vehicle. I was clear in my communication with the technicians that I did not want them to just tell me "it's nothing" or return the vehicle and say that they "did not hear anything" because I was confident the noise was present and more noticeable when the air conditioner was running. As expected, they returned the vehicle saying that the noise was not there. I asked to speak to a manager and received a "service advisor" who informed me that "if anything happens then bring it back, it's still under warranty anyway." I live in [redacted] and travel to [redacted] for service on my Nissan. As such, I have to take time off from work to schedule maintenance visits and wait with the vehicle which often takes hours (even if just going in for a minor oil change). I am disappointed and frustrated with the lack of service, support, and professionalism I have received from the technicians and service advisors at Sheehy Nissan in [redacted]. I should not have to travel back whenever the workers are too lazy to check for a problem or do a thorough inspection of the vehicle so that I, the customer, am safe and confident in my newly purchased 2013 Nissan with less than 15k miles on it. I am now hearing a louder ticking noise which is likely a result of their failure to investigate and diagnose the problem correctly the first time.Desired Settlement: First, I would like Sheehy to provide a complimentary oil change for my time, travel, and inconvenience of having to go back and forth because they failed to provide me with the service I should have received and requested during my initial visit. I would also like Sheehy to conduct a thorough investigation of all parts of the vehicle to ensure that it is properly functioning and there are no issues with the engine and other compartments. Lastly, I would like documentation of all items that were inspected so that should any issues arise after the warranty expires, I will have note that the items were checked (allegedly) and documented as running properly if applicable.

Business

Response:

We have been in contact with [redacted] and she is scheduled to come in for a complementary service June 12, 2014.Thanks,Sheehy Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I decided to sell the car to protect both myself and my family. I do not wish to have any issues with dysfunctional parts or Nissan not properly communicating.