Hi [redacted]-My name is [redacted] of Rosner Toyota of Fredericksburg. I have called and have spoke to Mr. [redacted] concerning the mail that we continue sending to his deceased mother. I have apologized and explained the problem Mr. [redacted]. The problem is, we purchase lists through...
our various advertising companies. Everytime we purchase this list, that same name and address keep coming back. These are public records through the state of Virginia. For some reason, I'm not sure why, wherever they purchase this information from, still has not been notified of the death of [redacted]. She is not even in our system, and viewed as Conquest data that we purchase. I don't know how to remove her from whatever record she keeps popping up on. However, I have told all of our advertising agencies to remove her from any future lists we pull before the mail is mailed. I assured him that we are not purposely trying to antagonize anyone through our advertising, and realize that from a consumers standpoint, it's very frustrating. [redacted], please find the letter I sent to our advertising agency requesting this removal. I also told Mr. [redacted] that I removed him just in case. Thank you very much for your time.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted], brought her [redacted] in for a check engine light issue, as we do with all of our customers, a 27 multi-point inspection was done to the vehicle.
We addressed the check engine light, and presented the findings along with the findings from the inspection as we always have with [redacted] during her
Previous visits . at no time on the services has [redacted] expressed any issues with our findings or suggestions to keep her car in a top operating condition.
Previous visits on 3/12/13 $251.51, 5/29/12 $55.39, 10/6/11 $681.63 show that we present the finding and [redacted] being the legal owner gave us permission to
Proceed with the repairs. As with the repairs in question, we here at Rosner Toyota take pride that we do all work with integrity and above all ethics. We do not
hard sell or use scare tactics. We give the customer or findings and the customer makes the decision to do the work or not. In this case the work was suggested
because of the age of the vehicle not the mileage and the fact the car sits for long periods or is used for short trips, which can cause more issues than a car with high
mileage.
At no time in the 11 years [redacted] has been doing business with us have we ever been made aware that [redacted]’s son’s POA covered any decisions made
By [redacted] on the upkeep of her car.
If you have any further need of information or questions please contact us.
Thank You
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I don’t dispute that year or mileage type of warranty is the standard of the warranty offered by Rosner Toyota, I just wish that I was aware of it sooner. It was my first Toyota. My previous car was [redacted] with 100K warranty and no time restrictions. I wish, someone would have told me: yes, you have doubled your miles covered, but the time limit is still 5 years! Copy of the warranty wasn’t in the document packet I received when purchased the car. But my file in Toyota contained two copies of it. I was aware of the problems with struts since April. I also needed to change breaks and fix rotors because of the vibration in the steering wheel while driving and breaking. As a single full-time employed parent, I depend on my car and I just couldn’t find time to leave my car at the dealership for the inspector to come and approve struts repair and the rental. I wanted to do it all in one time. If I knew about warranty expiration in July, do you think I would have waited with the repairs? Of course no, I would have done it right away.
As for the offer, I wasn't sure if it was serious. What was it exactly?
Regards,
[redacted]
Good evening[redacted]-
I am writing in response to Revdex.com Case #[redacted]. I have spoken to [redacted] and explained some of the things he described in his complaint to your Bureau. As far as the $1,000. certification fee goes; I explained that we had to charge that fee because the car he...
chose was not certified in our store. It was located in our sister store, [redacted]. The certification is a Non-transferable product from store to store. I also agreed to replace the hubcap and floor-mats as promised, and also provide him with a new owner’s manual. For the record, the car certified the way it was delivered, with the exception of, apparently, it was filthy according to what [redacted] told me during our conversation. He was not satisfied at all with our reconditioning job and decided to do it on his own. Therefore, I also agreed to refund him $300. for the reconditioning of the car. The parts are currently on order and [redacted] will be notified when they are all here. After my conversation with him, I believe that he is willing to be satisfied after all of the above are completed. I apologized for the way this whole thing went down, and tried to assure him this is not the normal way we do business. Please feel free to reach out to me if you have any further questions that I can answer.Thanks, [redacted]General ManagerRosner Toyota of Fredericksburg[redacted] desk[redacted] cell[redacted] fax[redacted]
Tell us why here...
My name is Chris C[redacted], Sales Director at Rosner Used Car Super Center. I understand Mr. [redacted] complaint he submitted. We do have fees that we charge such as reconditioning and processing fee, DMV taxes and tag/title fees. We do our...
best to be transparent and provide all our fees upfront to our customers. In the disclaimer at the bottom of all our vehicles, new and pre-owned (see below) It does state that there are additional fees on all vehicles. In particular, with the pre-owned vehicles there is additional reconditioning fee.
Our intent is to provide an upfront and straight forward business approach to our customers. I do not take any complaints lightly and wish to speak with Mr. [redacted] directly with his permission. I have reached out to Mr. [redacted] with a voicemail today 3/31/2016 at 3:35pm to help with a resolution.
[redacted]All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above, may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle specific information.
*Additional Manufacturer Rebates may be available to reduce your ROSNER price further! Please contact the dealer for additional manufacturer rebates that may be available that could reduce your price further! ROSNER prices include current manufacturer rebates and factory incentives, some of which may require financing through the manufacturer and are therefore subject to credit approval. Additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc, may be available. ROSNER pricing may not be compatible with special factory financing. ROSNER prices are valid based on manufacturer incentive program time periods.We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All used vehicle prices exclude Tax, tags, reconditioning fees, and processing fee of $699 in Virginia additional. All new vehicle prices exclude tax, tags, and processing fee of $699.[redacted]
Hi [redacted]-My name is [redacted] of Rosner Toyota of Fredericksburg. I have called and have spoke to Mr. [redacted] concerning the mail that we continue sending to his deceased mother. I have apologized and explained the problem Mr. [redacted]. The problem is, we purchase lists through...
our various advertising companies. Everytime we purchase this list, that same name and address keep coming back. These are public records through the state of Virginia. For some reason, I'm not sure why, wherever they purchase this information from, still has not been notified of the death of [redacted]. She is not even in our system, and viewed as Conquest data that we purchase. I don't know how to remove her from whatever record she keeps popping up on. However, I have told all of our advertising agencies to remove her from any future lists we pull before the mail is mailed. I assured him that we are not purposely trying to antagonize anyone through our advertising, and realize that from a consumers standpoint, it's very frustrating. [redacted], please find the letter I sent to our advertising agency requesting this removal. I also told Mr. [redacted] that I removed him just in case. Thank you very much for your time.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com
720 Moorefield Park Drive
13.333333969116211px; font-family: arial, sans-serif;">Richmond, VA. 23236
Complaint ID#[redacted]
[redacted], brought her [redacted] in for a check engine light issue, as we do with all of our customers, a 27 multi-point inspection was done to the vehicle.
We addressed the check engine light, and presented the findings along with the findings from the inspection as we always have with [redacted] during her
Previous visits . at no time on the services has [redacted] expressed any issues with our findings or suggestions to keep her car in a top operating condition.
Previous visits on 3/12/13 $251.51, 5/29/12 $55.39, 10/6/11 $681.63 show that we present the finding and [redacted] being the legal owner gave us permission to
Proceed with the repairs. As with the repairs in question, we here at Rosner Toyota take pride that we do all work with integrity and above all ethics. We do not
hard sell or use scare tactics. We give the customer or findings and the customer makes the decision to do the work or not. In this case the work was suggested
because of the age of the vehicle not the mileage and the fact the car sits for long periods or is used for short trips, which can cause more issues than a car with high
mileage.
At no time in the 11 years [redacted] has been doing business with us have we ever been made aware that [redacted]’s son’s POA covered any decisions made
By [redacted] on the upkeep of her car.
If you have any further need of information or questions please contact us.
Thank You
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I don’t dispute that year or mileage type of warranty is the standard of the warranty offered by Rosner Toyota, I just wish that I was aware of it sooner. It was my first Toyota. My previous car was [redacted] with 100K warranty and no time restrictions. I wish, someone would have told me: yes, you have doubled your miles covered, but the time limit is still 5 years! Copy of the warranty wasn’t in the document packet I received when purchased the car. But my file in Toyota contained two copies of it. I was aware of the problems with struts since April. I also needed to change breaks and fix rotors because of the vibration in the steering wheel while driving and breaking. As a single full-time employed parent, I depend on my car and I just couldn’t find time to leave my car at the dealership for the inspector to come and approve struts repair and the rental. I wanted to do it all in one time. If I knew about warranty expiration in July, do you think I would have waited with the repairs? Of course no, I would have done it right away.
As for the offer, I wasn't sure if it was serious. What was it exactly?
Regards,
[redacted]
Good evening[redacted]-
I am writing in response to Revdex.com Case #[redacted]. I have spoken to [redacted] and explained some of the things he described in his complaint to your Bureau. As far as the $1,000. certification fee goes; I explained that we had to charge that fee because the car he...
chose was not certified in our store. It was located in our sister store, [redacted]. The certification is a Non-transferable product from store to store. I also agreed to replace the hubcap and floor-mats as promised, and also provide him with a new owner’s manual. For the record, the car certified the way it was delivered, with the exception of, apparently, it was filthy according to what [redacted] told me during our conversation. He was not satisfied at all with our reconditioning job and decided to do it on his own. Therefore, I also agreed to refund him $300. for the reconditioning of the car. The parts are currently on order and [redacted] will be notified when they are all here. After my conversation with him, I believe that he is willing to be satisfied after all of the above are completed. I apologized for the way this whole thing went down, and tried to assure him this is not the normal way we do business. Please feel free to reach out to me if you have any further questions that I can answer.Thanks, [redacted]General ManagerRosner Toyota of Fredericksburg[redacted] desk[redacted] cell[redacted] fax[redacted]
Tell us why here...
My name is Chris C[redacted], Sales Director at Rosner Used Car Super Center. I understand Mr. [redacted] complaint he submitted. We do have fees that we charge such as reconditioning and processing fee, DMV taxes and tag/title fees. We do our...
best to be transparent and provide all our fees upfront to our customers. In the disclaimer at the bottom of all our vehicles, new and pre-owned (see below) It does state that there are additional fees on all vehicles. In particular, with the pre-owned vehicles there is additional reconditioning fee.
Our intent is to provide an upfront and straight forward business approach to our customers. I do not take any complaints lightly and wish to speak with Mr. [redacted] directly with his permission. I have reached out to Mr. [redacted] with a voicemail today 3/31/2016 at 3:35pm to help with a resolution.
[redacted]All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above, may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle specific information.
*Additional Manufacturer Rebates may be available to reduce your ROSNER price further! Please contact the dealer for additional manufacturer rebates that may be available that could reduce your price further! ROSNER prices include current manufacturer rebates and factory incentives, some of which may require financing through the manufacturer and are therefore subject to credit approval. Additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc, may be available. ROSNER pricing may not be compatible with special factory financing. ROSNER prices are valid based on manufacturer incentive program time periods.We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All used vehicle prices exclude Tax, tags, reconditioning fees, and processing fee of $699 in Virginia additional. All new vehicle prices exclude tax, tags, and processing fee of $699.[redacted]