I spoke with [redacted] from the business and he stated that the consumer did come in and look at the carThe trade in car was valued at $16,and the consumer had a balance of over $18,on the car left to pay offThey do not have any detailed notes other than the numbers for the cars in their system
Revdex.com spoke with the business*** stated the customer due come in wit ha rate from Capital One, however after speaking with the business they were able to get him a lower rate, which he agreed to and signed the paperwork
* ***"> *** is a copy of the repair order dated 6/9/We replaced front brake pads and re-repaired the damage on the leather seatsWith respect to the differential service we explained to her that it is not recommended until miles and the vehicle had miles on it when it was purchased thus not needing to be done.Respectfully, ***
*** ***
*** ***
*** from the business calledThe customer just needs to come in and sign the form to cancelThey have called this customer multiple times but in order to cancel this the customer needs to come and sign the form to process the refund
Revdex.com:
I have reviewed the offer and/or response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
We didn't ask for a better offer as a matter of fact we where very specific about not having our credit run as we are in the process of buying a home
Good morning,
Actual cash downpayment made = $1000.00. Actual trade-in value allowed = $16,500.00. Actual payoff of trade-in = approx $18,000.00
Contract mistake: Less pay off made by seller = $10950.77, making the total down payment appear to be +$6549.23, when it really would have been a negative because I (the buyer) was going to have to pay the difference of the payoff (roughly $500, after my $1000.00 cash downpayment was factored in).
While the mistake was absolutely in my favor, I returned the vehicle the next day, and then spent an hour being made to believe that this error was somehow my fault and that I "should have known the payments wouldn't have been that low for that vehicle."
I would just like to point out that the current vehicle I own was bought at Rosner [redacted] off of Rt 1 in Stafford, VA, and to this day, I couldn't sing enough praises about Rosner [redacted]. This is not about a disgruntled buyer trying to drag a company through the mud. I find it very unfortunate that after I had such a pleasant, easy, and enjoyable experience with Rosner [redacted], that my experience with Rosner [redacted] was the total opposite, and has left such a sour taste in my mouth about the company as a whole. I put my faith in this company after my first experience with a Rosner dealership, and the [redacted] dealership (its employees and their practices) have completely ruined that.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I spoke with [redacted] from the business and he stated that the consumer did come in and look at the car. The trade in car was valued at $16,500 and the consumer had a balance of over $18,000 on the car left to pay off. They do not have any detailed notes other than the numbers for the cars in their...
I spoke with [redacted] from the business and he stated that the consumer did come in and look at the carThe trade in car was valued at $16,and the consumer had a balance of over $18,on the car left to pay offThey do not have any detailed notes other than the numbers for the cars in their system
Revdex.com spoke with the business*** stated the customer due come in wit ha rate from Capital One, however after speaking with the business they were able to get him a lower rate, which he agreed to and signed the paperwork
* ***"> *** is a copy of the repair order dated 6/9/We replaced front brake pads and re-repaired the damage on the leather seatsWith respect to the differential service we explained to her that it is not recommended until miles and the vehicle had miles on it when it was purchased thus not needing to be done.Respectfully, ***
*** ***
*** ***
*** from the business calledThe customer just needs to come in and sign the form to cancelThey have called this customer multiple times but in order to cancel this the customer needs to come and sign the form to process the refund
Revdex.com:
I have reviewed the offer and/or response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
We didn't ask for a better offer as a matter of fact we where very specific about not having our credit run as we are in the process of buying a home
Good morning,
Actual cash downpayment made = $1000.00. Actual trade-in value allowed = $16,500.00. Actual payoff of trade-in = approx $18,000.00
Contract mistake: Less pay off made by seller = $10950.77, making the total down payment appear to be +$6549.23, when it really would have been a negative because I (the buyer) was going to have to pay the difference of the payoff (roughly $500, after my $1000.00 cash downpayment was factored in).
While the mistake was absolutely in my favor, I returned the vehicle the next day, and then spent an hour being made to believe that this error was somehow my fault and that I "should have known the payments wouldn't have been that low for that vehicle."
I would just like to point out that the current vehicle I own was bought at Rosner [redacted] off of Rt 1 in Stafford, VA, and to this day, I couldn't sing enough praises about Rosner [redacted]. This is not about a disgruntled buyer trying to drag a company through the mud. I find it very unfortunate that after I had such a pleasant, easy, and enjoyable experience with Rosner [redacted], that my experience with Rosner [redacted] was the total opposite, and has left such a sour taste in my mouth about the company as a whole. I put my faith in this company after my first experience with a Rosner dealership, and the [redacted] dealership (its employees and their practices) have completely ruined that.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I spoke with [redacted] from the business and he stated that the consumer did come in and look at the car. The trade in car was valued at $16,500 and the consumer had a balance of over $18,000 on the car left to pay off. They do not have any detailed notes other than the numbers for the cars in their...
system.