Sheers 2000 Hair Studio

TAYLOR ELECTRIC COOP IS PRICE GOUGING.
THEY ARE CHARGING US .17 PER KW BECAUSE WE HAVE A SMALL HOME AND WE TRY OUR BEST TO CONSERVE ENERGY AND ONLY USE 500-750 KW EACH MONTH. OTHER COMPANIES ONLY CHARGE ABOUE .10 OR .11 FLAT RATE AND TAYLOR ELECTRIC WANTS TO CHARGE US $505.00 TO SWITCH SERVICE AND STATED IT TAKES 5 MONTHS TO SWITCH. WE WERE NOT TOLD OF THIS OUTRAGEOUS SWITCH FEE WHEN WE STARTED WITH THEM.

Complaint[redacted] The stylist I was seeing consistently had issues getting the color close to my scalp. Friends and family would comment on the amount of regrowth they saw after having it freshly done. I would return for touch ups and would have to pay for the "product/service" each time and tipped generously again when I had already tipped generously the first time. In 20 years of having my hair highlighted this is the first time that I have paid for a stylist having to fix "their" own work. In April, 2015, I asked to have three strands of lighter strands put in my bangs as I felt it wasn't bright enough. My stylist was unavailable on the day I requested so I went to another stylist within this salon. I loved the color that my hair was and simply wanted three strands of lighter highlights added. The stylist said she had to do a different process with toner and that I would be charged again. That evening, friends and family noticed the color was completely different and darker. I called her the next day to discuss what happened and before I could even talk about my concerns[redacted]they couldn't do my hair anymore and don't come back to this salon![redacted]Desired Settlement[redacted] I want $251.00 back [redacted]Business Response Over the past year we have put the costumer service of this client as first priority all while maintaining a high quality service with our hundreds of other clients. Communication was always as available as possible to the point that the client was texting her stylist after hours. This client came to our salon for hair colour services and haircuts. When she first visited our salon she came in with "knowledge" she had acquired from the Internet on how my staff should and should not be doing her hair. All of my staff are Red Seal Journeyman and continue their education on a regular basis but we always take the clients wishes into consideration. My staff collaborated their opinions on how to deal with this clients wishes [redacted]. We have tried countless times to make her happy beyond a day or two after her apt. I frankly don't understand if she was so unhappy with the service, quality and cost why she kept returning. Over the past months I have kept a close eye on the goings-on with this client. [redacted]. Each time this client came in I received a phone call or message from one of my staff members expressing the new difficulties they faced with this particular client, which was every single apt. We keep a file on each of our clients to keep track of their chemical services. That way we know what was done at each visit so we can make adjustments as needed or can repeat what was done at the last visit. I have reviewed this clients card and am in full support of everything that my stylist has done and charged at each appointment. [redacted] on a couple of occasions a few pieces of hair did need the colour to be touched up. This does happen occasionally for many different reasons but we always try to fix it before the client leaves or make the repair as soon as possible. We do not mind fixing errors at all, in fact we're happy to do it as we understand that our customers are the biggest asset and best advertisement. There is no charge for any repairs made due to an error on the stylist behalf. After each appointment she left and was very satisfied with the results of her hair. Within a few days we would receive a phone call from her expressing that she was now not happy with the results. We're happy to do what we could to rectify the situation. If an error was made on the part of our stylist we do not charge for it. It is our error and we take full responsibility to make it right. If she would like something different than originally discussed with her stylist after the process was completed we do have to charge for it. It is considered a new Service because you changed your mind and its not an error from the stylist. In most situations with this client, this was the case.In one particular incident this client contacted one of my staff members on a particularly busy Saturday. (Appointment date Feb19/15) The stylist was unable to get back to her before the end of the day. So she chose to call back on Monday morning as we are not open on Sunday. She was unable to reach her. The client had sent some photos of a few places by text that looked like they just needed to be touched up slightly closer to the scalp just around her face. In the mean time this client went to another salon and got a complete colour done before we could see what, if any repairs needed to be done. As a photo isn't completely accurate we would wanted to see it. Even though I was not obligated to, after a very lengthy discussion about her issue with the few pieces of hair, in good faith I decided to grant her a $45 credit to the salon. During this conversation I did mention that this seemed to be a reoccurring event. She expressed to me that she liked the stylist that did her hair and thought that she did a great job. There was never any mention of her disapproving of the charges. Since there have been so many instances that we have had to revisit appointments with this client I suggested that the stylist make very sure that the client was happy upon leaving the salon so that we could make sure that there was no error on our part. Most recently (April 25) this client came in to have her hair done, it was thoroughly checked by her and the stylist. They both agreed it was great. The client was excited because she was leaving shortly to Las Vegas. The stylist booked her in for her appointment that would normally be booked for 3 hours she stayed with this client from 2:15 until just before 7 pm to make sure that she was completely satisfied. The charge for this appointment was $169(less the $45 credit) in any other situation the charge for an appointment of this length would be upwards of $250 and up pending services. Upon returning from Las Vegas she called the salon to make another appointment but her regular stylist was busy at the time she needed. So she made an appointment (May 7/15) with another stylist. When she came in she told the other stylist that she wanted a few pieces in the front area lighter. Her hair had turned to more of a golden blonde, most likely from the sun in Las Vegas or possibly chlorine in the pool. These are very common factors in hair colour changing and almost always occur when people go on holidays to somewhere that is sunny and UV is stronger. So the stylist and client chose to tone her hair using a toner to achieve a whiter tone. This would intern make the pieces look lighter and brighter without using a lightener or bleaching product. (the client was concerned with the damage of a bleaching product) Using a toner will limit any damage done to your hair. The stylist let her know there would be a charge for the service and the client was fine with it. They decided on the colour and went ahead with the service. I have no control over what people do with their hair once they leave the salon. We provide some product education and the salon does offer products for purchase that will help them care for their hair and to help with colour stability.Once this appointment concluded, she left the salon very satisfied with the results of her hair and this stylist was very confident that she had done everything as the client requested. The following day this client phoned back again to say that she wasn't happy with the colour. After discussing with the client what the problem might be, the stylist expressed that she really wasn't sure what the client was looking for. This is when she did as I told her, to let her know that we have tried our best to make her happy over this past year and it doesn't seem like we can. And that she may benefit from going to another salon to see if another stylist could meet her extremely high expectations. [redacted]. We hope that someone else can make her happy each and every time she visits them. As far as a refund is concerned I will not be refunding any of this particular clients money. I feel that each charge was made for service that was provided and errors were corrected free of charge in a very timely fashion. If she was not happy making these payments each time she should have said something at the time of the appointment or during the "touch up" apt. As far as tipping is concerned, that is all up to the client and tips are not necessary and are given at the payees own discretion and generally given as a sign of a job well done. If this client was un-happy with services [redacted] we doubt she would leave a generous tip each and every time, in which she did. I hope that we can all move on from the situation And this client finds a stylist that she receives the extra attention and quality of work that she approves of. For the record, she was never told to not return, only to try another stylist or salon, maybe they would have ideas to make her happy. Between 5 journey persons we could not fine tune the colour to meet her expectations. Their is a possibility that the products she buys elsewhere are causing problems. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]. They do whatever is necessary to meet the customer's needs and this is certainly not the case. [redacted] How can that not be considered to be barred when I was told "we can't do your hair anymore." The first stylist told me to contact her "anytime" if I needed something fixed and gave ME her cell number. I only contacted her a couple of times, in fact, sometimes complimenting her. The reality is the only reason I chose to go back to this salon was because my hair wasn't breaking from the product. The issue was with the fact that the stylist was not taking enough hair into the foil and left banding where there was a dark ring around the top of my head. Of course, I was happy initially as my hair was lighter after the fact then before I went in, however, my friends and family would notice after a few days that there was banding and the job wasn't the greatest so I would call back looking for a fix. I am a generous person and will tip for service every time, however, the fact that the Owner is raising this makes me question " how does this correlate to poor customer service?" I don't understand how my generous tipping has anything to do with their customer service and lack of accountability. The bottom line is that I tried to work with this salon because their product wasn't causing my hair to break but the one stylist was not able to take enough hair through the foil to avoid banding and the second stylist did a good job fixing the first mistake [redacted]. I paid $149.00 the first time and $70.00 two weeks later plus tips both times. [redacted]The Owner with 15 years of experience has never met me in person, never assessed my hair, spoke to me on the phone only once. [redacted] She never took the time to verify all aspects because she never once looked at my hair in person! By her own admission, she states you can't really tell from one or two pictures what's really going on someone's hair [redacted]