Sheesley Sewer Service, Inc

We have received the complaint from [redacted] daughter of [redacted] of the above address and offer this response.  On April 18, 2016, [redacted] contacted our office to perform a Dig & Pump of her septic tank. As procedure, we called into UFPO to mark utilities in the area and...

we scheduled the work for 4/21116. According to time cards and GPS tracking system we had two technicians leave Horseheads NY at 8:09am traveling to Campbell NY arriving at 9:53 am. This crew was to dig the septic system up. They were onsite 51 minutes total with travel 1 hour 43 min. At 8:37am our Vacuum truck driver left Horseheads and was on site at 9:45 am, total time onsite 31 minutes . Records are attached.Supervisor Matt C[redacted] stated that a disabled gentleman sat in a chair directly behind him watching him perform the pumping of the tank. Chris S. and Chris H. also stated that the tank was pumped, however it had water running back as the system is in failure. There were also two women in the house assuming they were Joyce and [redacted]. After completing our work and receiving a check from [redacted] called our office later that morning 4/22/16 at 12pm. Michael C[redacted] was out of the office at that time and was not expected to return until 4/25/16. Karen called again on 4/25116 at 9:25 am. She also came to the office that morning and spoke with Michael C[redacted] who also gave her all the information we had. She stated that her mother had stopped payment on the check and wanted to make sure we were paid for our work and wrote another check to us. Later we received a phone call from a Mr. [redacted] (family friend). Mr. [redacted] spoke with Owner Michael C[redacted] regarding this work. We told him we could not give him specifics as he was not the home owner; however we told him we had the waste ticket from the Chemung County Sewer District showing we had pumped the tank and also the dispatch showed pumping 750 gal.Sheesley 's Sewer Service has been in business for 63 years we pride ourselves on our integrity. Matthew C[redacted] (son of the owner) stated that he did not inform the Owner or representatives that the tank was not pumped however he did tell them that the system was in failure and it was noted that there was a problem with the outlet and has water running back into the tank. This is why the tank will continue to fill up as it is not going to the leach field .Given the supporting documentation that Sheesley 's has indicating the time  onsite and that the receipt showing the tank was pumped (750 gal) and  all three technicians also confirming that it was , I am not sure what else can be disputed with regard to this matter. In addition all the supporting documentation has been sent to [redacted].  Sincerely,SHEESLEY 'S SEWER SERVICE INC.Michael A. C[redacted] President Enclosures