Sheets, Paquette & WU Dental Practice

I WAS REFERRED TO DRSHEETS'S OFFICE TO HAVE A FEW TEETH WITH OVERHANGING THAT WERE CAUSING PAIN, BLEEDING AND BAD BREATH CHECKED AFTER A MORE THOROUGHLY SECOND EXAMINATION, THE OVERHANGS AND THE UNRESOLVED ISSUES LEFT BY PREVIOUS OFFICE ENDED UP TO BE MORE SUBSTANTIAL, INCLUDING A NEGLECTED INVISALIGN TREATMENT FULLY PAID I WAS WILLING TO HAVING HER REDO THE DEFECTIVE DENTAL WORK, BUT SHE ADVISED ME TO HAVE MY INVISALIGN TREATMENT CONTINUED AND FINISHED BEFORE THE RESTORATIVE WORK; AS I HAD PAID A PREVIOUS INVISALIGN PROVIDER FOR A FULL INVISALIGN TREATMENT, WHICH GRANTED ME UNLIMITED REFINEMENT TRAYS FOR A LIMITED PERIOD, SHE OFFERED TO HAVE MY INVISALIGN ACCOUNT AND TREATMENT TRANSFERRED TO HER OFFICE WHEN THE ACCOUNT WAS TRANSFERRED, I WAS SCHEDULED AN APPOINTMENT WITH DRWU, WHO WAS DRSHEET'S ASSOCIATE ON THAT TIME I DID NOT KNOW WHY SHE PASS MY INVISALIGN CASE TO DRWU, NEITHER DRWU KNEW THE REASON DRWU TRIED TO ADDRESS SOME UNRESOLVED INVISALIGN ISSUES IN THE BEGGINING WITH HER LIMITED ORTHODONTIC KNOWLEDGEAS THE APPOINTMENTS WENT BY, SHE EXPRESS HER DISSATISFACTION ABOUT PUTTING HER TIME ON A CASE THAT SHE WAS GAINING ENOUGH, BESIDES A SMALL OFFICE'S VISIT FEE SHE COULD HAVE APPROACHED ME IN THE BEGINNING, FRANKLY EXPLAINING THAT EVEN THOUGH I HAD CREDIT LEFT BY MY PREVIOUS INVISALIGN TREATMENT, SHE WAS NOT MOTIVATED ENOUGH TO CARRY IT ON WITHOUT FINANCIAL COMPENSATION, OR BETTER, SHE COULD HAVE REFERRED TO A ORTHODONTIST, WHO COULD HAVE ADDRESSED ALL MY UNRESOLVED ISSUES, BEYOND HER EXPERTISE AND HAVING ME COME BACK AFTERWARDS FOR MY DENTAL WORK - IT WOULD HAVE SAVED ME TIME AND MONEY THE CASE DRAGGED ON AND ON FOR MORE THAN YEARS! AS I WAS EDUCATING MYSELF ON THE ISSUES, I BROUGHT THEM TO HER ATTENTION, A FEW AT THE TIME AFTE RESISTING TO EXECUTE THEM, RELUCTANTLY SHE TRIED TO ADRESS THE ISSUES I HAD BROUGHT TO HER ATTENTION ALL THIS PROCESS TOOK LONG TIME AND ACCORDING TO HER, IT USED UP MY ALLOWED REFINEMENT TRAYS ON MY LAST REFINEMENT TRAY, THERE WAS SOME ISSUES WITH LOOSE CONTACT ON THE LOWER INCISOR INSTEAD OF OREDERING NEW REFINEMENT TRAYS, EITHER THROUGH MY INVISALIGN ACCOUNT, THROUGH HER PRIVATE ONSITE LAB, OR EVEN PAYING INVISALIGN FOR AN EXPRESS TREATMENT, SHE CHOSE A SHORTCUT, PLACING PRESSURE POINTS WITH A TOOL ON THE TRAY AND LEFT IT UNSUPERVISED THESES PRESSURE POINTS CAUSED THE LATERAL INCISORS TO EXTRUDE, WHICH I DID NOT NOTICE RIGHT AWAY BECAUSE IT HAPPENED OVER TIME WHEN BRINGING THIS ISSUE TO HER ATTENTION, SHE WANTED TO FILE DOWN THE EXTRUDED INCISORS RATHER THAN CORRECTING THEM THROUGH NEW INVISALIGN TRAYS SHE TOLD ME THAT INVISALIGN TIME FRAME FOR ALLOWED TRAYS HAD EXPIRED, THAT IF I WANTED TO HAVE THEM CORRECTED RATHER THAN HAVING THEM FILED DOWN, I WOULD HAVE TO PAY FOR A NEW INVISALIGN TREATMENT SHE CAME UP WITH AN AMBITIOUS FEE OF $4,FOR AN INTERMEDIATE TREATMENT WITH ONLYTRAYS HAVING AGREED WITH THIS PHASE, I WANTED TO INCLUDE REMOVING BONDED COMPOSITE BETWEEN UPPER INCISOR AND CLOSE THE GAPS, TIGHTENING THE CONTACTS TO GET RID OF COMPOSITE MAINTENANCE AGAIN SHE RESISTED THIS IDEA, ARGUING THAT IT WOULD TAKE LONG TIME, THAT I HAD BETTER LEAVE IT ALONE AFTER STANDING FOR MY OWN INTERESTS AND FOR MY FINANCES, SHE FINALLY AGREED TO INCLUDE IT ON THE NEW TREATMENT I HAD THEN A BETTER PICTURE OF HOW THEY OPERATED THEIR BUSINESS, TAKING CARE OF THEMSELVES FIRST, YET THEY HAD THE KNOWLEDGE AND TO ACCOMPLISH MY GOALS, IF I WAS WILLING TO MONITOR THEM FOR CUTTING THE CORNERS AND ALERT TO THEIR MIXED MESSAGES THROUGHOUT THE 5+YEARS THAT I WAS THEIR PATIENT, I WASTED TIME AND MONEY WITH FANCY EXAMINATION, THAT AT THE END DID NOT HELP MY DENTAL ISSUES HAVING FINISHED WHAT WAS PROPOSED ON THE INTERMEDIATE INVISALIGN TREATMENT, I WANTED TO MOVE ON TO MY RESTORATIVE DENTAL WORK, A COUPLE OF THEM WERE CAUSING PAIN, BLEEDING AND BAD BREATH FOR LONG TIME ON THE FIRST COUPLE OF THEM, I USED UP REFUND CREDIT FROM A PREVIOUS DENTIST ON THE APPOINTMENT TO PREPARE THE NEXT TWO CROWNS, BEFORE THE TEETH PREPARATION, A FRONT DESK EMPLOYEE ASKED ME TO PAY THE SERVICE UPFRONT BEFORE IT WAS EXECUTED I REFUSED TO PAY THE SERVICE UPFRONT, SAYING THAT IT WAS NOT USUAL, THAT I HAD NEVER MADE PAYMENT BEFORE DENTAL WORK HAS BEEN RENDERED FOR THE APPOINTMENT AS I WAS ON THE DENTIST CHAIR, THE EMPLOYEE CAME BACK AFTER MY CREDIT CARD, INSISTING THAT I SHOULD PAY IT RIGHT AWAY AFTER DENTIST FINISHED HER WORK, I EXPRESS MY DISSATISFACTION WITH THE UNPROFESSIONAL ATTITUDE OF HER OFFICE, I TOLD HER THAT I WOULD HAVE 7+ TEETH TO BE DONE IN HER OFFICE, I TOLD THAT I DID NOT WANT TO BE CHARGED UPFRONT, THAT I FOUND IT VERY OFENSIVE SHE SAID THAT SHE HAD HEARD ME AND SHE WOULD MAKE ARRANGEMENTS TO MEET MY REQUEST - ON MY WAY OUT OF HER ROOM TO THE FRONT DESK, I HAD THE DISPLEASURE TO BE TREATED WITH EXTREME RUDENESS BY HER EMPLOYEE IN REGARD TO THE COLLECTION OF PAYMENT, EVEN AFTER EXPLAINING HER THAT I AND THE DOCTOR HAD AN AGREEMENT IN THIS REGARD I REQUESTED THAT SHE CHECKED IT WITH THE DOCTORHAVING TOLD ME THAT DOCWAS NOT AVAILABLE, SHE UNLEASHED A WAVE OF UNBILEAVABLE RUDENESS , MAKING FACES, YELLING AT ME, SAYING THAT I OUGHT TO PAY FOR THESE TWO CROWN CEMENTATION ON MY NEXT APPOINTMENT AS I WALK IN THE OFFICE, THAT THE DOCTOR MAKES ME A LOT OF FAVORS...ALL WITNESSED BY THE OFFICE MANAGER WHO SAT QUIETLY ALL THE TIME AND DID NOTHING THIS KIND OF ATTITUDE DEFINITELY IS NOT IN LINE WITH THE DOCTORS' BUSINESS MARKETING, NOT IN LINE WITH THE AFFLUENT CLIENTELE OF THE HIGH END AREA OF NEWPORT BEACH THAT THEY DO BUSINESS WITH HAVING CONTACTED THE DENTIST TO REPORT THE INCIDENT, SHE AGAIN ASSURED ME THAT ARRANGEMENTS WOULD BE MADE IN REGARD TO HOW THE COLLECTION OF PAYMENT WOULD BE DONE - ONLY AFTER THE SERVICE HAS BEEN RENDERED FOR THE APPOINTMENT (NOTHING IN WRITING FROM HERTHOUGH); HOWEVER, ON MY NEXT APPOINTMENT FOR THE CEMENTATION, I WAS ASKED AGAIN, WHILE ON THE CHAIR, TO PAY BEFORE CEMENTATION...WHICH I REFUSED THESE TWO CROWNS ENDED UP BEING DEFECTIVE, HAVING TO BE RETURNED TO HER PRIVATE LAB ON THE SITE TO BE REDONE IT SEEMS LIKE I MADE THE RIGHT DECISION NOT TO PAY UPFRONT, OTHERWISE, THE CROWNS MAY NOT HAVE BEN RETURNED TO THE LAB FOR CORRECTION AS THE DENTIST TRIED TO PERSUADE ME THAT THEY WOULD BE OK THIS INCIDENT WAS A DEVASTATING BLOW TO MY TRUST ON THEMTHEY HAVE KNOWLEDGE, SKILLS AND EQUIPMENT TO EXECUTE THE WORK, BUT WHAT DO THEY ALL WORTH IF I CAN NOT TRUST THEIR DECISION, IF I HAVE TO MONITOR THEM TO MAKE SURE THEIR WORK IS IN LINE WITH WHAT THEY CHARGE? THEIR PRICE IS DOUBLE OF THE USUAL HIGH FEE FOR THE HIGH END AREA OF NEWPORT BEACH - I WAS WILLING TO WALK THE EXTRA MILE, TO STRETCH MY RESOURCES TO HAVE A BETTER OUTCOME, PAYING THEIR HIGH PRICE, BUT I CAME TO REALIZE THAT I HAD BEEN WASTING MY TIME AND MONEY, THAT I CAME TO THE CONCLUSION THAT I HAD BEEN IN THE WRONG PLACE BOTH OF THESE LAST TWO CROWNS WERE UPPER BICUSPIDS OCCLUSAL HIGH NOBLE YELLOW GOLD FUSED TO PORCELAIN DOCTOR DID NOT DISCUSS WITH ME THAT ONE OF THEM, BY HAVING AN EQUIGINGIVAL MARGIN COULD SHOW THE METAL MARGIN COLLAR THE ALTERNATIVES COULD HAVE BEEN, AS I LEARNED LATER, TO HAVE THE METAL MARGIN OF THIS CROWN DONE AT DEGREES, SKIPPING THE BUCCAL AREA OR PREPARING THE MARGIN A LITTLE DEEPER OR EVEN, MAY BE HAVING THE GOLD COLLAR DONE A LITTLE NARROWERNONE OF THESE OPTIONS WERE DISCUSSED WITH ME AFTER THE CEMENTATION, THE FIRST CROWN SHOWED A LITTLE METAL MARGIN, BUT WITHIN A SHORT TIME, WHILE I WAS ON THE CHAIR, THE GUM, THAT WAS HAD BEEN PUSHED BACK LONG TIME WITH A TEMP, BOUNCED BACK OVER THE MARGIN COVERING IT; HOWEVER, THE SECOND ONE, BY HAVING EQUIGINGIVAL MARGIN SHOWED MORE METAL MARGIN AND DID NOT BOUNCED BACK DOCTOR TOLD ME THAT IT WOULD BE A MATTER OF TIME, ASKED ME TO TRUST HER JUDGMENT ON IT AND AT THE SAME TIME SHE ASKED ME TO SIGN A DOCUMENT STATING THAT I WAS HAPPY WITH THE COSMETIC APPEARANCE OF THE TOOTH, THAT IF THE CROWN WAS TO BE REDONE I WOULD HAVE TO PAY THE WHOLE FEE AGAIN I WAS PRESSURE INTO MAKING A DECISION AS SHE SAID THAT SHE WAS SHORT OF TIME AND SHE NEEDED TO MOVE ON, ASKING ME AGAIN TO TAKE HER WORD ON IT I ACCEPTED HER PROFESSIONAL JUDGMENT, HER ADVICE ON IT THIS CROWN ENDED UP SHOWING UP A METAL COLLAR ON THE MARGIN BECAUSE I WAS WILLING TO PAY SUCH A HIGH FEE FOR THE WORK, I HAD HIGH EXPECTATIONSIF MY EXPECTATIONS WERE LOW, I WOULD HAVE GONE SOMEWHERE ELSE SHORTLY AFTER, ONE OF THE FIRST TWO CROWNS WAS CEMENTED, IT NEEDED ROOT CANAL TREATMENT - THE PREPARATION ON THIS TOOTH WAS VERY DEEPMY GUT FEELING TOLD ME TO HAVE THE ROOT CANAL TREATED PRIOR TO HAVING THIS CROWN CEMENTED, BUT DOCTOLD ME THAT BASED ON HER EXPERIENCE, IT MIGHT NOT NEED IT, EVEN THOUGH IT HAD A VERY DEEP PREPCLOSE TO THE NERVE AFTER HAVING THE ROOT CANAL TREATED, I ASKED IF SHE WOULD MAKE A DEAL ON REDOING THIS CROWN SINCE I FOLLOWED HER ADVISE AS TO NOT HAVING THE ROOT CANAL TREATED PREVENTATIVE AND BECAUSE I HAD ALREADY PAID HIGH PRICE FOR THIS CROWN AFTER CONSULTING WITH HER PARTNERS IN HER OFFICE, SHE SAID THAT NOTHING WAS CLINICALLY WRONG WITH THIS CROWN NOT SATISFIED BY HAVING SUCH AN EXPENSIVE CROWN WITH A HOLE IN THE MIDDLE FILLED WITH COMPOSITE REPAIR, I ASKED HER TO HAVE THIS CROWN REDONE SHE SAID THAT SHE WOULD RETAIN THE HIGH NOBLE YELLOW GOLD FOR "RECYCLING" SINCE IT COULD NOT BE MELTED AGAIN IN HER LAB DUE TO OXIDATION NOT CLEAR TO ME WHO WOULD RECYCLE THE GOLD AND WHO WOULD BENEFIT FROM ITS VALUE AFTER A FEW DAYS, I CONTACT THE DOCREQUESTING THAT I TOOK POSSESSION OF THE HIGH NOBLE GOLD THAT I HAD PAID IN FULL INFERRING THAT I WANTED IT IN WRITING DUE TO THE PREVIOUS SEVERAL MIXED MESSAGES I HAVE GOT FROM HER AND FROM HER OFFICE SHE GOT OFFENDED BY MY REQUEST, ALLEGING THAT I WAS QUESTIONING HER INTEGRITY, THAT SHE HAD TOLD ME ALREADY THAT SHE WOULD GIVE ME THE GOLD...THE FACTS WERE DIFFERENT...THIS IS EXACTLY WHY I WANTED HER INTENTION IN WRITING BECAUSE SHE INDEED TOLD ME THAT SHE WOULD TAKE POSSESSION OF THE GOLD FOR "RECYCLING", SHE NEVER TOLD ME THAT SHE WOULD GIVE ME THE GOLD THAT I HAD PAID FOR! SO, THIS EVENT ADDED TO THE RUDE TREATMENT THAT I GOT BY THE FRONT DESK EMPLOYEE WAS THE TURNING POINT FOR ME TO LEAVE THIS OFFICE FOR GOOD I STAYED IN THIS OFFICE LONGER THAN I SHOULD, TRUSTING THAT THE PROFESSIONALS WOULD DO EVERYTHING IN MY BEST INTERESTIT DID NOT HAPPENTIME PROVED THAT THEY WERE ALL ABOUT TAKE CARE OF THEMSELVES I TOOK MY DENTAL CARE, INCLUDING MY UNFINISHED INVISALIGN TREATMENT SOMEWHERE ELSE WHERE I AM TREATED FAIRLY AND WITH RESPECT GLAD THAT I WILL BE PUTTING MY HARD EARNED MONEY WHERE I WILL HAVE POSITIVE RETURNS, WHERE I DO NOT NEED TO MONITOR PROFESSIONALS TO SEE IF THEIR ACTIONS MATCH THEIR WORDS I DECIDED TO WRITE A REVIEW RATHER THAN FILE A Revdex.com COMPLAINT TO REQUEST INTER MEDIATION ON A REFUND OF A SINGLE CROWN BECAUSE OF THE DOCUMENT THE DOCTOR ASKED TO SIGN, WHILE I UNDER PRESSURE ON HER CHAIR, STATING THAT I WAS SATISFIED WITH THE COSMETIC RESULTS OF THE CROWN THAT WAS SHOWING METAL ON THE BUCCAL MARGIN AGAIN, DOCASSURED ME THAT THE METAL MARGIN WOULD DISAPPEAR WITH TIME IT DID NOT AND SO I CONTACTED THE DOCTOR TO INQUIRE ABOUT HER ADVICE - I HAD NO ANSWER FROM HER OR FROM HER OFFICE NOT TO MENTION THE TIME AND MONEY SPENT DURING THE ABSURDLY EXTENSIVE INVISALIGN FIASCO AND THE NEEDLESS FANCY EXAMINATIONS I AM NOT ANY MORE PARTICULAR THAN THE DOCTORS THEMSELVES ARE WHEN THEY HAVE THEIR OWN DENTAL WORK DONE I HAPPEN TO DO MY HOMEWORK TO EDUCATE MYSELF AS TO HOW I CAN STAND FOR MY OWN INTERESTS GEARED TOWARD CONSERVATIVE WORK SIMILARLY TO THE DOCTORS IN QUESTION, I HAVE MY OWN GOALS IN REGARD TO MY DENTAL WORK MY HIGH STANDARD SHOULD NOT HAVE BEEN AN ISSUE TO THEM BECAUSE THEY PORTRAY THEMSELVES AS HIGH ACHIEVERS WITH GREAT KNOWLEDGE AND CAPABILITY CHARGING AN EXTRAORDINARY PRICE FOR THEIR WORK THE SAME WAY THEIR HIGH STANDARDS ARE NOT AN ISSUE TO THE PROFESSIONALS WHO TAKE CARE OF THEIR OWN DENTAL NEEDS, NEITHER SHOULD HIGH STANDARD FROM A PATIENT BE A PROBLEM WHEN HE/SHE HAPPEN TO BE A DENTIST .THEY TREAT THE DENTAL NEEDS OF ANOTHER PROFESSIONAL, A COLLEAGUE, A CO-WORKER, FRIENDS AND FAMILY I EXPECTED THEM TO TREAT ME FAIRLY, WITH RESPECT, VALUING THE EFFORT I PUT IN TO PAY FOR THEIR SERVICES IT DID NOT HAPPEN I LEFT FOR GOOD

I WAS REFERRED TO DRSHEETS'S OFFICE TO HAVE A FEW TEETH WITH OVERHANGING THAT WERE CAUSING PAIN, BLEEDING AND BAD BREATH CHECKED
AFTER A MORE THOROUGHLY SECOND EXAMINATION, THE OVERHANGS AND THE UNRESOLVED ISSUES LEFT BY PREVIOUS OFFICE ENDED UP TO BE MORE SUBSTANTIAL, INCLUDING A NEGLECTED INVISALIGN TREATMENT FULLY PAID
I WAS WILLING TO HAVING HER REDO THE DEFECTIVE DENTAL WORK, BUT SHE ADVISED ME TO HAVE MY INVISALIGN TREATMENT CONTINUED AND FINISHED BEFORE THE RESTORATIVE WORK; AS I HAD PAID A PREVIOUS INVISALIGN PROVIDER FOR A FULL INVISALIGN TREATMENT, WHICH GRANTED ME UNLIMITED REFINEMENT TRAYS FOR A LIMITED PERIOD, SHE OFFERED TO HAVE MY INVISALIGN ACCOUNT AND TREATMENT TRANSFERRED TO HER OFFICE
WHEN THE ACCOUNT WAS TRANSFERRED, I WAS SCHEDULED AN APPOINTMENT WITH DRWU, WHO WAS DRSHEET'S ASSOCIATE ON THAT TIME
I DID NOT KNOW WHY SHE PASS MY INVISALIGN CASE TO DRWU, NEITHER DRWU KNEW THE REASON
DRWU TRIED TO ADDRESS SOME UNRESOLVED INVISALIGN ISSUES IN THE BEGGINING WITH HER LIMITED ORTHODONTIC KNOWLEDGEAS THE APPOINTMENTS WENT BY, SHE EXPRESS HER DISSATISFACTION ABOUT PUTTING HER TIME ON A CASE THAT SHE WAS GAINING ENOUGH, BESIDES A SMALL OFFICE'S VISIT FEE
SHE COULD HAVE APPROACHED ME IN THE BEGINNING, FRANKLY EXPLAINING THAT EVEN THOUGH I HAD CREDIT LEFT BY MY PREVIOUS INVISALIGN TREATMENT, SHE WAS NOT MOTIVATED ENOUGH TO CARRY IT ON WITHOUT FINANCIAL COMPENSATION, OR BETTER, SHE COULD HAVE REFERRED TO A ORTHODONTIST, WHO COULD HAVE ADDRESSED ALL MY UNRESOLVED ISSUES, BEYOND HER EXPERTISE AND HAVING ME COME BACK AFTERWARDS FOR MY DENTAL WORK - IT WOULD HAVE SAVED ME TIME AND MONEY THE CASE DRAGGED ON AND ON FOR MORE THAN YEARS! AS I WAS EDUCATING MYSELF ON THE ISSUES, I BROUGHT THEM TO HER ATTENTION, A FEW AT THE TIME
AFTE RESISTING TO EXECUTE THEM, RELUCTANTLY SHE TRIED TO ADRESS THE ISSUES I HAD BROUGHT TO HER ATTENTION
ALL THIS PROCESS TOOK LONG TIME AND ACCORDING TO HER, IT USED UP MY ALLOWED REFINEMENT TRAYS ON MY LAST REFINEMENT TRAY, THERE WAS SOME ISSUES WITH LOOSE CONTACT ON THE LOWER INCISOR INSTEAD OF OREDERING NEW REFINEMENT TRAYS, EITHER THROUGH MY INVISALIGN ACCOUNT, THROUGH HER PRIVATE ONSITE LAB, OR EVEN PAYING INVISALIGN FOR AN EXPRESS TREATMENT, SHE CHOSE A SHORTCUT, PLACING PRESSURE POINTS WITH A TOOL ON THE TRAY AND LEFT IT UNSUPERVISED THESES PRESSURE POINTS CAUSED THE LATERAL INCISORS TO EXTRUDE, WHICH I DID NOT NOTICE RIGHT AWAY BECAUSE IT HAPPENED OVER TIME
WHEN BRINGING THIS ISSUE TO HER ATTENTION, SHE WANTED TO FILE DOWN THE EXTRUDED INCISORS RATHER THAN CORRECTING THEM THROUGH NEW INVISALIGN TRAYS SHE TOLD ME THAT INVISALIGN TIME FRAME FOR ALLOWED TRAYS HAD EXPIRED, THAT IF I WANTED TO HAVE THEM CORRECTED RATHER THAN HAVING THEM FILED DOWN, I WOULD HAVE TO PAY FOR A NEW INVISALIGN TREATMENT SHE CAME UP WITH AN AMBITIOUS FEE OF $4,FOR AN INTERMEDIATE TREATMENT WITH ONLYTRAYS
HAVING AGREED WITH THIS PHASE, I WANTED TO INCLUDE REMOVING BONDED COMPOSITE BETWEEN UPPER INCISOR AND CLOSE THE GAPS, TIGHTENING THE CONTACTS TO GET RID OF COMPOSITE MAINTENANCE AGAIN SHE RESISTED THIS IDEA, ARGUING THAT IT WOULD TAKE LONG TIME, THAT I HAD BETTER LEAVE IT ALONE AFTER STANDING FOR MY OWN INTERESTS AND FOR MY FINANCES, SHE FINALLY AGREED TO INCLUDE IT ON THE NEW TREATMENT
I HAD THEN A BETTER PICTURE OF HOW THEY OPERATED THEIR BUSINESS, TAKING CARE OF THEMSELVES FIRST, YET THEY HAD THE KNOWLEDGE AND TO ACCOMPLISH MY GOALS, IF I WAS WILLING TO MONITOR THEM FOR CUTTING THE CORNERS AND ALERT TO THEIR MIXED MESSAGES
THROUGHOUT THE 5+YEARS THAT I WAS THEIR PATIENT, I WASTED TIME AND MONEY WITH FANCY EXAMINATION, THAT AT THE END DID NOT HELP MY DENTAL ISSUES
HAVING FINISHED WHAT WAS PROPOSED ON THE INTERMEDIATE INVISALIGN TREATMENT, I WANTED TO MOVE ON TO MY RESTORATIVE DENTAL WORK, A COUPLE OF THEM WERE CAUSING PAIN, BLEEDING AND BAD BREATH FOR LONG TIME
ON THE FIRST COUPLE OF THEM, I USED UP REFUND CREDIT FROM A PREVIOUS DENTIST ON THE APPOINTMENT TO PREPARE THE NEXT TWO CROWNS, BEFORE THE TEETH PREPARATION, A FRONT DESK EMPLOYEE ASKED ME TO PAY THE SERVICE UPFRONT BEFORE IT WAS EXECUTED
I REFUSED TO PAY THE SERVICE UPFRONT, SAYING THAT IT WAS NOT USUAL, THAT I HAD NEVER MADE PAYMENT BEFORE DENTAL WORK HAS BEEN RENDERED FOR THE APPOINTMENT AS I WAS ON THE DENTIST CHAIR, THE EMPLOYEE CAME BACK AFTER MY CREDIT CARD, INSISTING THAT I SHOULD PAY IT RIGHT AWAY
AFTER DENTIST FINISHED HER WORK, I EXPRESS MY DISSATISFACTION WITH THE UNPROFESSIONAL ATTITUDE OF HER OFFICE, I TOLD HER THAT I WOULD HAVE 7+ TEETH TO BE DONE IN HER OFFICE, I TOLD THAT I DID NOT WANT TO BE CHARGED UPFRONT, THAT I FOUND IT VERY OFENSIVE SHE SAID THAT SHE HAD HEARD ME AND SHE WOULD MAKE ARRANGEMENTS TO MEET MY REQUEST - ON MY WAY OUT OF HER ROOM TO THE FRONT DESK, I HAD THE DISPLEASURE TO BE TREATED WITH EXTREME RUDENESS BY HER EMPLOYEE IN REGARD TO THE COLLECTION OF PAYMENT, EVEN AFTER EXPLAINING HER THAT I AND THE DOCTOR HAD AN AGREEMENT IN THIS REGARD
I REQUESTED THAT SHE CHECKED IT WITH THE DOCTORHAVING TOLD ME THAT DOCWAS NOT AVAILABLE, SHE UNLEASHED A WAVE OF UNBILEAVABLE RUDENESS , MAKING FACES, YELLING AT ME, SAYING THAT I OUGHT TO PAY FOR THESE TWO CROWN CEMENTATION ON MY NEXT APPOINTMENT AS I WALK IN THE OFFICE, THAT THE DOCTOR MAKES ME A LOT OF FAVORS...ALL WITNESSED BY THE OFFICE MANAGER WHO SAT QUIETLY ALL THE TIME AND DID NOTHING
THIS KIND OF ATTITUDE DEFINITELY IS NOT IN LINE WITH THE DOCTORS' BUSINESS MARKETING, NOT IN LINE WITH THE AFFLUENT CLIENTELE OF THE HIGH END AREA OF NEWPORT BEACH THAT THEY DO BUSINESS WITH
HAVING CONTACTED THE DENTIST TO REPORT THE INCIDENT, SHE AGAIN ASSURED ME THAT ARRANGEMENTS WOULD BE MADE IN REGARD TO HOW THE COLLECTION OF PAYMENT WOULD BE DONE - ONLY AFTER THE SERVICE HAS BEEN RENDERED FOR THE APPOINTMENT (NOTHING IN WRITING FROM HERTHOUGH); HOWEVER, ON MY NEXT APPOINTMENT FOR THE CEMENTATION, I WAS ASKED AGAIN, WHILE ON THE CHAIR, TO PAY BEFORE CEMENTATION...WHICH I REFUSED
THESE TWO CROWNS ENDED UP BEING DEFECTIVE, HAVING TO BE RETURNED TO HER PRIVATE LAB ON THE SITE TO BE REDONE IT SEEMS LIKE I MADE THE RIGHT DECISION NOT TO PAY UPFRONT, OTHERWISE, THE CROWNS MAY NOT HAVE BEN RETURNED TO THE LAB FOR CORRECTION AS THE DENTIST TRIED TO PERSUADE ME THAT THEY WOULD BE OK
THIS INCIDENT WAS A DEVASTATING BLOW TO MY TRUST ON THEMTHEY HAVE KNOWLEDGE, SKILLS AND EQUIPMENT TO EXECUTE THE WORK, BUT WHAT DO THEY ALL WORTH IF I CAN NOT TRUST THEIR DECISION, IF I HAVE TO MONITOR THEM TO MAKE SURE THEIR WORK IS IN LINE WITH WHAT THEY CHARGE?
THEIR PRICE IS DOUBLE OF THE USUAL HIGH FEE FOR THE HIGH END AREA OF NEWPORT BEACH - I WAS WILLING TO WALK THE EXTRA MILE, TO STRETCH MY RESOURCES TO HAVE A BETTER OUTCOME, PAYING THEIR HIGH PRICE, BUT I CAME TO REALIZE THAT I HAD BEEN WASTING MY TIME AND MONEY, THAT I CAME TO THE CONCLUSION THAT I HAD BEEN IN THE WRONG PLACE
BOTH OF THESE LAST TWO CROWNS WERE UPPER BICUSPIDS OCCLUSAL HIGH NOBLE YELLOW GOLD FUSED TO PORCELAIN DOCTOR DID NOT DISCUSS WITH ME THAT ONE OF THEM, BY HAVING AN EQUIGINGIVAL MARGIN COULD SHOW THE METAL MARGIN COLLAR
THE ALTERNATIVES COULD HAVE BEEN, AS I LEARNED LATER, TO HAVE THE METAL MARGIN OF THIS CROWN DONE AT DEGREES, SKIPPING THE BUCCAL AREA OR PREPARING THE MARGIN A LITTLE DEEPER OR EVEN, MAY BE HAVING THE GOLD COLLAR DONE A LITTLE NARROWERNONE OF THESE OPTIONS WERE DISCUSSED WITH ME
AFTER THE CEMENTATION, THE FIRST CROWN SHOWED A LITTLE METAL MARGIN, BUT WITHIN A SHORT TIME, WHILE I WAS ON THE CHAIR, THE GUM, THAT WAS HAD BEEN PUSHED BACK LONG TIME WITH A TEMP, BOUNCED BACK OVER THE MARGIN COVERING IT; HOWEVER, THE SECOND ONE, BY HAVING EQUIGINGIVAL MARGIN SHOWED MORE METAL MARGIN AND DID NOT BOUNCED BACK
DOCTOR TOLD ME THAT IT WOULD BE A MATTER OF TIME, ASKED ME TO TRUST HER JUDGMENT ON IT AND AT THE SAME TIME SHE ASKED ME TO SIGN A DOCUMENT STATING THAT I WAS HAPPY WITH THE COSMETIC APPEARANCE OF THE TOOTH, THAT IF THE CROWN WAS TO BE REDONE I WOULD HAVE TO PAY THE WHOLE FEE AGAIN
I WAS PRESSURE INTO MAKING A DECISION AS SHE SAID THAT SHE WAS SHORT OF TIME AND SHE NEEDED TO MOVE ON, ASKING ME AGAIN TO TAKE HER WORD ON IT
I ACCEPTED HER PROFESSIONAL JUDGMENT, HER ADVICE ON IT
THIS CROWN ENDED UP SHOWING UP A METAL COLLAR ON THE MARGIN
BECAUSE I WAS WILLING TO PAY SUCH A HIGH FEE FOR THE WORK, I HAD HIGH EXPECTATIONSIF MY EXPECTATIONS WERE LOW, I WOULD HAVE GONE SOMEWHERE ELSE
SHORTLY AFTER, ONE OF THE FIRST TWO CROWNS WAS CEMENTED, IT NEEDED ROOT CANAL TREATMENT - THE PREPARATION ON THIS TOOTH WAS VERY DEEPMY GUT FEELING TOLD ME TO HAVE THE ROOT CANAL TREATED PRIOR TO HAVING THIS CROWN CEMENTED, BUT DOCTOLD ME THAT BASED ON HER EXPERIENCE, IT MIGHT NOT NEED IT, EVEN THOUGH IT HAD A VERY DEEP PREPCLOSE TO THE NERVE
AFTER HAVING THE ROOT CANAL TREATED, I ASKED IF SHE WOULD MAKE A DEAL ON REDOING THIS CROWN SINCE I FOLLOWED HER ADVISE AS TO NOT HAVING THE ROOT CANAL TREATED PREVENTATIVE AND BECAUSE I HAD ALREADY PAID HIGH PRICE FOR THIS CROWN AFTER CONSULTING WITH HER PARTNERS IN HER OFFICE, SHE SAID THAT NOTHING WAS CLINICALLY WRONG WITH THIS CROWN
NOT SATISFIED BY HAVING SUCH AN EXPENSIVE CROWN WITH A HOLE IN THE MIDDLE FILLED WITH COMPOSITE REPAIR, I ASKED HER TO HAVE THIS CROWN REDONE SHE SAID THAT SHE WOULD RETAIN THE HIGH NOBLE YELLOW GOLD FOR "RECYCLING" SINCE IT COULD NOT BE MELTED AGAIN IN HER LAB DUE TO OXIDATION NOT CLEAR TO ME WHO WOULD RECYCLE THE GOLD AND WHO WOULD BENEFIT FROM ITS VALUE
AFTER A FEW DAYS, I CONTACT THE DOCREQUESTING THAT I TOOK POSSESSION OF THE HIGH NOBLE GOLD THAT I HAD PAID IN FULL INFERRING THAT I WANTED IT IN WRITING DUE TO THE PREVIOUS SEVERAL MIXED MESSAGES I HAVE GOT FROM HER AND FROM HER OFFICE
SHE GOT OFFENDED BY MY REQUEST, ALLEGING THAT I WAS QUESTIONING HER INTEGRITY, THAT SHE HAD TOLD ME ALREADY THAT SHE WOULD GIVE ME THE GOLD...THE FACTS WERE DIFFERENT...THIS IS EXACTLY WHY I WANTED HER INTENTION IN WRITING BECAUSE SHE INDEED TOLD ME THAT SHE WOULD TAKE POSSESSION OF THE GOLD FOR "RECYCLING", SHE NEVER TOLD ME THAT SHE WOULD GIVE ME THE GOLD THAT I HAD PAID FOR!
SO, THIS EVENT ADDED TO THE RUDE TREATMENT THAT I GOT BY THE FRONT DESK EMPLOYEE WAS THE TURNING POINT FOR ME TO LEAVE THIS OFFICE FOR GOOD
I STAYED IN THIS OFFICE LONGER THAN I SHOULD, TRUSTING THAT THE PROFESSIONALS WOULD DO EVERYTHING IN MY BEST INTERESTIT DID NOT HAPPENTIME PROVED THAT THEY WERE ALL ABOUT TAKE CARE OF THEMSELVES
I TOOK MY DENTAL CARE, INCLUDING MY UNFINISHED INVISALIGN TREATMENT SOMEWHERE ELSE WHERE I AM TREATED FAIRLY AND WITH RESPECT GLAD THAT I WILL BE PUTTING MY HARD EARNED MONEY WHERE I WILL HAVE POSITIVE RETURNS, WHERE I DO NOT NEED TO MONITOR PROFESSIONALS TO SEE IF THEIR ACTIONS MATCH THEIR WORDS
I DECIDED TO WRITE A REVIEW RATHER THAN FILE A Revdex.com COMPLAINT TO REQUEST INTER MEDIATION ON A REFUND OF A SINGLE CROWN BECAUSE OF THE DOCUMENT THE DOCTOR ASKED TO SIGN, WHILE I UNDER PRESSURE ON HER CHAIR, STATING THAT I WAS SATISFIED WITH THE COSMETIC RESULTS OF THE CROWN THAT WAS SHOWING METAL ON THE BUCCAL MARGIN
AGAIN, DOCASSURED ME THAT THE METAL MARGIN WOULD DISAPPEAR WITH TIME IT DID NOT AND SO I CONTACTED THE DOCTOR TO INQUIRE ABOUT HER ADVICE - I HAD NO ANSWER FROM HER OR FROM HER OFFICE
NOT TO MENTION THE TIME AND MONEY SPENT DURING THE ABSURDLY EXTENSIVE INVISALIGN FIASCO AND THE NEEDLESS FANCY EXAMINATIONS
I AM NOT ANY MORE PARTICULAR THAN THE DOCTORS THEMSELVES ARE WHEN THEY HAVE THEIR OWN DENTAL WORK DONE I HAPPEN TO DO MY HOMEWORK TO EDUCATE MYSELF AS TO HOW I CAN STAND FOR MY OWN INTERESTS GEARED TOWARD CONSERVATIVE WORK
SIMILARLY TO THE DOCTORS IN QUESTION, I HAVE MY OWN GOALS IN REGARD TO MY DENTAL WORK MY HIGH STANDARD SHOULD NOT HAVE BEEN AN ISSUE TO THEM BECAUSE THEY PORTRAY THEMSELVES AS HIGH ACHIEVERS WITH GREAT KNOWLEDGE AND CAPABILITY CHARGING AN EXTRAORDINARY PRICE FOR THEIR WORK
THE SAME WAY THEIR HIGH STANDARDS ARE NOT AN ISSUE TO THE PROFESSIONALS WHO TAKE CARE OF THEIR OWN DENTAL NEEDS, NEITHER SHOULD HIGH STANDARD FROM A PATIENT BE A PROBLEM WHEN HE/SHE HAPPEN TO BE A DENTIST .THEY TREAT THE DENTAL NEEDS OF ANOTHER PROFESSIONAL, A COLLEAGUE, A CO-WORKER, FRIENDS AND FAMILY
I EXPECTED THEM TO TREAT ME FAIRLY, WITH RESPECT, VALUING THE EFFORT I PUT IN TO PAY FOR THEIR SERVICES
IT DID NOT HAPPEN I LEFT FOR GOOD