Shelbourne Apartments, LLC

I went out on 10/20/to diagnose and repair furnaceIt was determined that they needed a spring, brackets, safety switch and a motor for the burner boxI was unable to get the parts, so I called Cross Country Home Services to see if they were able to get themThey told me that they needed to look into it and would get back to meThey got back to me a few days later and they stated that they were unable to get all of the parts, they had everything except the springI told them at that time that I needed the spring in order to complete the jobCross Country Home Services again asked me if I would be able to complete the job without the spring and my response was "probably not, but I will do my best." At that time they ordered parts and several days later they arrived to meI called to set up an appointment with thehome owner and the earliest we were able to set up a time was on 11/11/I went out to the residence on 11/11/and repaired the furnace with the parts that I had received from Cross CountryI was unable to fix the furnace related to lack of partsI temporarily fixed the furnace until I was able to figure out with the home warranty company what the next step was going to beI let the home owner know that their choices were to either wait to see what the home warranty company says or they could purchase a new furnace through J & DThey stated that they wanted to wait and see what the home warranty company says Before I was able to get back to the home owner with a response they had already contacted the Revdex.comAt that time I decided I was not going to have any further interactions with them.I see in their complaint that they would like their $deductible backAccording to their contract with the home warranty company the deductible goes towards the repairThis includes time, labor, and parts (which they had received) Thank You for your time, Justin R [redacted] J&D Reliable Heating and Cooling, LLC

The $deductible was applied to the labor and parts for the repair, which is noted in the warrantyThe home warranty would not supply the spring needed for the complete repairThe $will not be refunded

I went out on 10/20/2016 to diagnose and repair furnace. It was determined that they needed a spring, brackets, safety switch and a motor for the burner box. I was unable to get the parts, so I called Cross Country Home Services to see if they were able to get them. They told me that they...

needed to look into it and would get back to me. They got back to me a few days later and they stated that they were unable to get all of the parts, they had everything except the spring. I told them at that time that I needed the spring in order to complete the job. Cross Country Home Services again asked me if I would be able to complete the job without the spring and my response was  "probably not, but I will do my best." At that time they ordered parts and several days later they arrived to me. I called to set up an appointment with thehome owner and the earliest we were able to set up a time was on 11/11/2016. I went out to the residence on 11/11/2016 and repaired the furnace with the parts that I had received from Cross Country. I was unable to fix the furnace related to lack of parts. I temporarily fixed the furnace until I was able to figure out with the home warranty company what the next step was going to be. I let the home owner know that their choices were to either wait to see what the home warranty company says or they could purchase a new furnace through J & D. They stated that they wanted to wait and see what the home warranty company says.  Before I was able to get back to the home owner with a response they had already contacted the Revdex.com. At that time I decided I was not going to have any further interactions with them.I see in their complaint that they would like their $100 deductible back. According to their contract with the home warranty company the deductible goes towards the repair. This includes time, labor, and parts (which they had received).  Thank You for your time, Justin R[redacted] J&D Reliable Heating and Cooling, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11824439, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had a separate company come look at,my furnace which they,found wired improperly . I dont think there is any excuse for this . cross country also is not my warranty company. My 100.00 deductible goes twords the work being adequately performed which it was not. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sheila E[redacted]