Shelby Collision

I called [redacted] and spoke with him on the incident that he complained about I explained to him that we just took over the hotel and terminated several employee’s so I wasn’t sure who would have had access to his credit card prior to his stay He made his reservation month’s prior so it could have been compromised by the previous ownership group or employee’s After I spoke with ***, I drove to the [redacted] that the card number was used at, and the manager gave me more information on the person in question The witness at [redacted] gave us a description of the person in question and the car they were driving We discovered it was one of the employee’s we terminated the week we took over the hotel I have been cooperating with Mr [redacted] to help him bring resolution to this incident His card was compromised prior to the date of us taking over the hotel The day we took over the hotel, we secured all credit card information We also changed our phone number on the day of takeover to 765-864- Please let me know if you have any other questions or concernsCurtis C***

Mr [redacted] contacted me by email at 2:P.Mon Sunday January 14thI was in Louisville KY moving my daughter into a new house in LouisvilleI responded with my first email at 3:P.MMy second introductory email with product offerings brochure went out at 3:P.MHe indicated he could"t Fill out the information on my web site so I sent a third email out that provided all the basic information that I needed to provide him a custom Zen Windows online proposalHe did not fill the information sheet out but called me at 2:P.Mon that Sunday which went into voicemailI was at a Christening at that time for my new born grand daughterI returned the missed call at 3:P.Mon that Sunday and had a discussion with Mr [redacted] about his projectI got the information needed and told him that I would send a quote on Monday Martin Luther King Day which I did at 10:A.MHe sent me an email at 10:A.MIndicating he could not open the PDF proposal that I had sent himI responded at 11:and told him that he should not have to have special software to click on the PDF sent to open itIn that email I also asked him to let me know if by clicking on the PDF if that did not work to let me knowI also let him know that I would mail a hard copy of the proposal along with a copy of our product offering brochure which I mailed out on TuesdaySince I did not get a response back from Mr [redacted] I assumed he was able to open the PDF proposal sentWe had discussed waiting a coupe of days for him to look over the information sentI did make the decision not to contact Mr [redacted] until I felt like he had the hard copy to look at for our discussionI did not think he would have that in the mail till today on Friday the19thHe should have gotten it in the mail todayYesterday Mr [redacted] sent me an email that said " Dear Sir, I've been trying to get a quote from you but it appears you're not interested in providing oneYou sent me an email that I wasn't able to open and then you said you would contact me when you got back into townHave never heard backI'm not sure how you can be successful with service like thatNo need to respond as I won't do business with someone that unresponsive.if someone can't get service before the sale I hate to see what kind of you provide after the saleI apologize to Mr [redacted] foe the disconnect but I new he was getting the hard copy of the proposal in the mail todayAfter that email I decided to do what Mr [redacted] asked and made the decision it was not in anyone's best interest to continue any further dialogue on this matterOur business model is a very soft approach in our marketing approachWe never want any of our customers to feel any kind of pressureSomehow we miss communicated and for that I take full responsibilityIt is also my responsibility to make good decisionsI choose to not do business with Mr [redacted] I can forward you all the copies of the e mails provided.Thanking you in advance for your helpSincerely, Michael APeach Zen Windows Cincinnati Cel # 859-991-

Final Consumer Response /* (2000, 7, 2016/06/07) */

Mr. [redacted] contacted me by email at 2:03 P.M. on Sunday January 14th. I was in Louisville KY moving my daughter into a new house in Louisville. I responded with my first email at 3:23 P.M. My second introductory email with product offerings brochure went out at 3:28 P.M. He indicated...

he could"t Fill out the information on my web site so I sent a third email out that provided all the basic information that I needed to provide him a custom Zen Windows online proposal. He did not fill the information sheet out but called me at 2:04 P.M. on that Sunday which went into voicemail. I was at a Christening at that time for my new born grand daughter. I returned the missed call at 3:53 P.M. on that Sunday and had a discussion with Mr. [redacted] about his project. I got the information needed and told him that I would send a quote on Monday Martin Luther King Day which I did at 10:35 A.M. He sent me an email at 10:47 A.M. Indicating he could not open the PDF proposal that I had sent him. I responded at 11:26 and told him that he should not have to have special software to click on the PDF sent to open it. In that email I also asked him to let me know if by clicking on the PDF if that did not work to let me know. I also let him know that I would mail a hard copy of the proposal along with a copy of our product offering brochure which I mailed out on Tuesday. Since I did not get a response back from Mr. [redacted] I assumed he was able to open the PDF proposal sent. We had discussed waiting a coupe of days for him to look over the information sent. I did make the decision not to contact Mr. [redacted] until I felt like he had the hard copy to look at for our discussion. I did not think he would have that in the mail till today on Friday the19th. He should have gotten it in the mail today. Yesterday Mr. [redacted] sent me an email that said " Dear Sir, I've been trying to get a  quote from you but it appears you're not interested in providing one. You sent me an email that I wasn't able to open and then you said you would contact me when you got back into town. Have never heard back. I'm not sure how you can be successful with service like that. No need to respond as I won't do business with someone that unresponsive.if someone can't get service before the sale I hate to see what kind of you provide after the sale. I apologize to Mr. [redacted] foe the disconnect but I new he was getting the hard copy of the proposal in the mail today. After that email I decided to do what Mr. [redacted] asked and made the decision it was not in anyone's best interest to continue any further dialogue on this matter. Our business model is a very soft approach in our marketing approach. We never want any of our customers to feel any kind of pressure. Somehow we miss communicated and for that I take full responsibility. It is also my responsibility to make good decisions. I choose to not do business with Mr. [redacted]. I can forward you all the copies of the e mails provided.Thanking you in advance for your help. Sincerely, Michael A. Peach Zen Windows Cincinnati Cel # 859-991-1778

I called [redacted] and spoke with him on the incident that he complained about.  I explained to him that we just took over the hotel and terminated several employee’s so I wasn’t sure who would have had access to his credit card prior to his stay.  He made his reservation month’s...

prior so it could have been compromised by the previous ownership group or employee’s.   After I spoke with [redacted], I drove to the [redacted] that the card number was used at, and the manager gave me more information on the person in question.  The witness at [redacted] gave us a description of the person in question and the car they were driving.  We discovered it was one of the employee’s we terminated the week we took over the hotel.  I have been cooperating with Mr. [redacted] to help him bring resolution to this incident.    His card was compromised prior to the date of us taking over the hotel.  The day we took over the hotel, we secured all credit card information.  We also changed our phone number on the day of takeover to 765-864-0227.  Please let me know if you have any other questions or concerns. Curtis C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]