Shelbyville Chrysler Products, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** did in fact call our dealership and inquire about a Cadillac which we had represented on line .We described the year old vehicle as best we could and provided a complete set of pictures .As the vehicle was very competitively priced and available nationwide via the internet we were
hesitant to take the vehicle off the market *** *** assured us he was a serious buyer and we agreed to a purchase price for the vehicle and took a deposit over the phone(by credit card he provided) and took the vehicle off the market pending his arrival to take delivery .He came in days later during which time we had received numerous offers on the vehicle from cash buyers willing to take delivery on the spot .Upon inspection of the vehicle he stated it had too many scratches on it and it made a “noise”.He then made a counter offer for the vehicleAt that time we declined to reopen negotiations and agreed to let him out of his agreed upon offer however ,we would not be returning his deposit as holding the vehicle for him had cost us several opportunities to sell and deliver the vehicle .At that he became irritated and said he had done this before and no one had ever kept his depositHe indicated he had done this recently on a vehicle he found in another city and had again reneged on his offer with no problemsWe negotiated with him in good faith and took the vehicle off the market We consider an earnest money deposit to be binding unless the vehicle turns out to be substantially different than what was represented and that was not the case in this instanceIt would make no sense to take a deposit and take a vehicle off the market there by foregoing other opportunities with no compensation .Restocking fees are common in the retail industry for a variety of products with far less uniqueness than used vehicles. ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have tried to resolve the problem with him including discounted repairs and possibly arranging financing for the amount of the repairs . With this being said, I can only explain to any consumer of Shelbyville Chrysler to try not and be a sucker like meThis is the way they do business. They do not care about their customers, or the quality of what they sale to consumers. I would ask people not to find such a negative and poor quality of business if at all avoidable
Regards,
*** ***

We sincerely apologize for Ms***s dissapointing experience with our Dealership .The “Pre Approved” mail offer she originally responded to was a marketing tool widely used in our industry .The Lending institutions we use have their own set of guidelines that cover a broad array credit
circumstances .Credit decisions are made based on the applicants credit worthiness , the collateral ( vehicle they have selected) and the equity they bring to the table in the form of cash or trade equity .In Ms***s case we had to submit several vehicles to find one that would fit the Lenders guidelines .It does take time to find a vehicle that fits the approved structure and one that the customer will accept .We absolutely appreciate the fact that she came back a second time and gave us another opportunity .I can only wonder why she didn’t just bring the vehicle back to our service department for us to evaluate especially since as noted she had purchased an Extended Service Contract which may have remedied the situation if given the chance .We are legally bound as to what assistance we can offer on vehicles clearly sold “AS IS” as to not imply additional coverage .As she stated she did test drive the vehicle before signing any paperwork and was apparently satisfied with her selection .Electrical issues arising a week or more after purchase surely could not have been foreseen .As far as the “feel” of the brakes I can only suggest that different sizes and classes of vehicles drive and feel different than others and a Jeep Liberty would most likely drive differently than say a four door sedan .Again we are sorry for any inconvenience and frustration she experienced and would be happy to revisit her situation if she would care to try to upgrade to a different vehicle . Sincerely, ** ***Operations ManagerShelbyville Chrysler Products

We appreciate you bringing this situation to our attentionWe are currently reaching out to Ms*** to come to a fair and equitable resolution to this situation.It should be noted that the vehicle was clearly sold “AS IS” and the customer declined the available Vehicle Service ContractThat
said, we have offered a good will allowance of $to help defray her costs and hope this helpsAgain, this is a ONE TIME GOOD WILL GESTURE and does NOT imply any additional warranty or obligation on our part. Sincerely, *** ***, PresidentShelbyville Chrysler Products

We sincerely apologize for Mr. [redacted]’s  disappointing experience with our Dealership .Purchasing a vehicle in July and experiencing a problem 3 months later could not have been foreseen or pre existing ,but is still unfortunate. In the fall of 2014 we experiencing a great deal of personnel...

 turnover and apparently Mr. [redacted]s fell through the cracks . That said it is still no excuse for poor customer service and processes have been put in place to assure this does not happen again .If Mr. [redacted]s is still interested we would be happy to investigate all opportunities to allow him to trade out into another vehicle and I would be happy to work with him personally.  Sincerely,  [redacted]Operations ManagerShelbyville Chrysler Products

SHELBYVILLE CHRYSLER PRODUCTS, Inc.221 Midland rail SHELBYVILLE, KY 40065 Phone (502) 633-7380 www.shelbyvillechrysler.netCOMPLAINT # [redacted]We deeply regret the unfortunate experience Ms. [redacted] has had with her 2004 Chevrolet Silverado. She purchased the vehicle on August 3,2016 after test...

driving the vehicle. According to the complaint she drove the vehicle almost 2 months with no problems. The vehicle had 172522 miles on it at delivery and was clearly sold "AS IS NO WARRANTY". The assurances made by the sales associate that it was a safe vehicle were in earnest with all we knew at the time of delivery and no amount of inspection could have foreseen an event of this nature two months in the future,As of this date we are not sure if the vehicle has been repaired or not and would be happy to make whatever repairs are necessary at a discounted rate. The only other option we have available would be to try and help her trade into a different vehicle as we offered before.I can assure you we would never knowingly sell an unsafe vehicle to anyone and deeply regret the experience she had with her tire.Sincerely, [redacted]Operations ManagerShelbyville Chrysler Products Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory.  I am grateful for Mr. Brown and his diligence in this matter.  I have been notified that my down payment check is at the business and therefore consider this resolved.  
Regards,
[redacted]

[redacted]
Revdex.com:
I spoke with [redacted] who was the general manager.  I asked that he simply split the bill for repair with me 50/50 which would have been 1300 each.  He stated that the owner would only do 1000 and that he would get me a check out that same day, which he did.  Although I would have had a better feeling if they had met me at 50%, I am satisfied that they accepted some responsibility and sent a check for the 1000 dollars.  [redacted] was supposed to have called me back to let me know for sure what the final number would have been, but I never heard anything else from him.  Thank you for your help with this matter.
Regards,
[redacted]

We appreciate you bringing this situation to our attention .We always make every attempt to secure financing for all of our applicants. Ms. [redacted] knew from the onset that her current credit situation would make it extremely difficult if not impossible to arrange agreeable terms for her purchase...

.Her limited down payment also limited our options. At no time did we PROMISE we would be successful in securing financing for her but did state we would do our best and that we had experienced success in the past under similar circumstances .We as Dealers do not have the final say over who gets approved and who does not .We merely try and structure a deal that is acceptable to both the Customer and  perspective lending institution .Her initial “pre approval” was to be determined by the vehicle selected and the amount of down payment. We regret any hard feelings this may have caused . Sincerely, [redacted], PresidentShelbyville Vhrysler Products

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We appreciate you bringing this to our attention. After a thorough investigation we still maintain none of the repairs made here could have impacted the hole found in the condenser unit. The damage appears to be the result of long term friction between the light bar and the condenser. With the...

original repair being almost 5 months ago and the vehicle being brought back to our shop twice since then with no mention of a problem,  we feel convinced that the position of the light bar he speaks of was caused by something other than our repair. Also we suspect that if the light bar was “pointing straight up “   as he states ,he would have noticed it when he picked it up rather than “a couple of weeks later”. We waived the diagnostic fee of $110 and then offered a discounted price for the repair. That said, in the interest of good customer relations, we will agree to provide the labor for the repair at no charge if Mr. [redacted] agrees to pay for the part at our internal price of $455.50 plus tax.We feel this is a more than fair offer and hope that this resolves the situation. Sincerely, [redacted]Operations ManagerShelbyville Chrysler Products

Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] As noted in my original complaint, the car was in fact NOT as described. There were multiple scratches, dents and mechanical issues. When I first talked to the sales consultant [redacted] she said there was a minor scratch and described the car as almost new (please see attached photo that gives the dealership's description) .There was no mention of scratches or dents in the online description. Sales Consultant, [redacted] also said that if I was not 100% satisfied after seeing and driving the car, the down payment would be returned to me in full (see attached receipt - no where does it say no refunds). The car was NOT as described. It had multiple scratches, dents, and mechanical issues. I brought to the attention of the staff at which time the internet sales manager told me one customer who had looked at the car got an estimate for repairs and said the repairs would be $1,800.00. So after careful consideration I declined to purchase the car. The dealership refused to refund my money which they had previously agreed to do. By the way, when I confronted [redacted] in front of the general manger she confirmed that she said to me, if you are not 100% satisfied with the car your money will be refunded. The sales manager ignored her statement. I have both my parents who were with me and heard her say that she told me if I were not satisfied with the car my $500 would be refunded. Also, if the dealership took the car off the market as they said they did, how did they receive multiple cash offers? Lie 
Regards,
[redacted]

I met with the customer on October 2,2017 and listened to her concerns .I then advised her I would review her concerns with the Owner of the dealership upon his return and get back in touch with them quickly.We met with Mr. [redacted] and his family on 10/3/2017 at the dealership. At that time we...

apologized for the misunderstanding. I assured him there was no intent to mislead or hide anything from him .He agreed that we had showed a Carfax which showed no accident. I explained to him that we relied on the Carfax to provide an accurate vehicle history. We then offered him a 100% instore credit towards the purchase of any new or used vehicle on the lot. After looking over the pre owned inventory he could not find a satisfactory replacement. At the direction of our owner, [redacted], we agreed to refund his down payment and cancel the contract. I also advised him that the refund of his down payment would come after we had received the cleared title from the lending institution and state sales taxes that were paid in his behalf. At this point he agreed to retract all negative social media posts and give a favorable reply to the Revdex.com. Sincerely,[redacted]Operations ManagerShelbyville Chrysler Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think it is great how the owner of this dealership Shelbyville Chrysler is going to try to use the ol' hide behind the paperwork move! Classic! Hide behind the as-is paperwork... I highly doubt a real, true, and honest dealership would have such behavior. They would not conduct themselves in any such way. Those dealerships are happy to make the proper and appropriate repairs for their customers. This is an obvious low-ball move on your part [redacted]. I also want to add a couple of attachments to my response. 1. Being the General Manager at their dealership telling me to keep my other 1000 dollars down until the repair has come to. And how "Shelbyville Chrysler certainly does business" - which is not what the owner [redacted] is not honoring.2. A picture of repair work they completed on my vehicle the week after purchase which the owner failed to mention in his short response. A repair that is not fixed. Why would I have them repair this transmission issue if they didn't repair the first problem I brought to them? They offered no warranty! No loaner vehicle! Why would I pay them another 1000 if the vehicle isn't fixed? After purchasing their vehicle, deleing with these repairs, insurance, payments, etc. how can I afford to pay for anything else? I think its horrible how they suckered me to sign all of those forms and hide behind them. Then to top it all off the Owner [redacted] threatens me on the Revdex.com website by threatening to file suit on me ? When his manager told me to keep it until we come to a resolution? Now that he is making threats, I will keep this video recording of this entire conversation with his general manager between me and my attorney. I will be happy to share it upon request. Very happy. (I had planned to attach it before, but plan not too in fear of the dealer finding some funny way to get out of it.)  I would also like to ask Mr. [redacted] to please quit being unprofessional and making threats on a public website towards the last person in the world he wants to make any threat towards.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I do not accept the response from the dealership.  They acted with no social ethics, as I assumed they would, they feel I am upset due to lack for financing, that is simply not the truth, and I’m not surprised that they don’t or can’t compreh the truth. That’s why I am issuing the complaint in the first place, because of the professional as well as corporate misconduct. This dealership has a responsibility and that responsibility is providing clear simple truths. This was not done, the representatives that I had the unfortunate chance of having to deal with, told stories and only attempted to tell me what I wanted to hear, as a company with social responsibilities to the comments this is unacceptable. I refuse to let the way their dealership deals with people to go unheard. I told the GM, I wasn’t going to let go of the fact that I was professionallly mislead and straight lied to by this dealership go, and I’m not. This isn’t the last this dealership has heard of from me. They don’t have a clue I may be or whom I know, but... I will continue my plight on the community off Southern Indiana and Louisville know, exactly who and what this dealership does do to the community they serve in, which is mislead, lie, and then paint a complete different story when someone attempts to hold them accountable. It is 2018, the technology on recording conservations on smart phones is unbelievable. I will not stop, I feel that the organizations that oversee corporate conduct, needs to step up and make this dealership be held accountable.
Regards,
[redacted]

Mr. [redacted] did in fact purchase a 2007 Ford Edge from our Dealership on November 13,2015.The vehicle had 164683 miles on it at delivery and was sold "AS IS". Mr. [redacted] was offered a Vehicle Service Contract at the time of delivery which he declined (see attached).He purchased the vehicle for $9000.00...

plus tax ,license and our Dealer Processing fee which is evidenced by his signed Buyers Order (see attached ).Mr. [redacted] did experience a problem he described as a shutter in the transmission four weeks after delivery .We have tried to resolve the problem with him including discounted repairs and possibly arranging financing for the amount of the repairs .We have reached out to him numerous times but he has stopped communicating with us. Mr. [redacted] also has balance due to us on his account for $1000.00 which he is delinquent on at this time. We will be filing suit to collect this balance in the near future .