Shelbyville Chrysler Products

We appreciate you bringing this situation to our attention .We always make every attempt to secure financing for all of our applicantsMs [redacted] knew from the onset that her current credit situation would make it extremely difficult if not impossible to arrange agreeable terms for her purchase .Her limited down payment also limited our optionsAt no time did we PROMISE we would be successful in securing financing for her but did state we would do our best and that we had experienced success in the past under similar circumstances .We as Dealers do not have the final say over who gets approved and who does not .We merely try and structure a deal that is acceptable to both the Customer and perspective lending institution .Her initial “pre approval” was to be determined by the vehicle selected and the amount of down paymentWe regret any hard feelings this may have caused Sincerely, [redacted] ***, PresidentShelbyville Vhrysler Products

SHELBYVILLE CHRYSLER PRODUCTS, IncMidland rail SHELBYVILLE, KY Phone (502) 633-www.shelbyvillechrysler.netCOMPLAINT # [redacted] We deeply regret the unfortunate experience Ms [redacted] has had with her Chevrolet SilveradoShe purchased the vehicle on August 3,after test driving the vehicleAccording to the complaint she drove the vehicle almost months with no problemsThe vehicle had miles on it at delivery and was clearly sold "AS IS NO WARRANTY"The assurances made by the sales associate that it was a safe vehicle were in earnest with all we knew at the time of delivery and no amount of inspection could have foreseen an event of this nature two months in the future,As of this date we are not sure if the vehicle has been repaired or not and would be happy to make whatever repairs are necessary at a discounted rateThe only other option we have available would be to try and help her trade into a different vehicle as we offered before.I can assure you we would never knowingly sell an unsafe vehicle to anyone and deeply regret the experience she had with her tire.Sincerely, [redacted] ***Operations ManagerShelbyville Chrysler Products Inc

[redacted] [redacted] Revdex.com: I spoke with [redacted] who was the general manager I asked that he simply split the bill for repair with me 50/which would have been each He stated that the owner would only do and that he would get me a check out that same day, which he did Although I would have had a better feeling if they had met me at 50%, I am satisfied that they accepted some responsibility and sent a check for the dollars [redacted] was supposed to have called me back to let me know for sure what the final number would have been, but I never heard anything else from him Thank you for your help with this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I met with the customer on October 2,and listened to her concerns .I then advised her I would review her concerns with the Owner of the dealership upon his return and get back in touch with them quickly.We met with Mr [redacted] and his family on 10/3/at the dealershipAt that time we apologized for the misunderstandingI assured him there was no intent to mislead or hide anything from him .He agreed that we had showed a Carfax which showed no accidentI explained to him that we relied on the Carfax to provide an accurate vehicle historyWe then offered him a 100% instore credit towards the purchase of any new or used vehicle on the lotAfter looking over the pre owned inventory he could not find a satisfactory replacementAt the direction of our owner, [redacted] ***, we agreed to refund his down payment and cancel the contractI also advised him that the refund of his down payment would come after we had received the cleared title from the lending institution and state sales taxes that were paid in his behalfAt this point he agreed to retract all negative social media posts and give a favorable reply to the Revdex.comSincerely, [redacted] ***Operations ManagerShelbyville Chrysler Products

We appreciate you bringing this to our attentionAfter a thorough investigation we still maintain none of the repairs made here could have impacted the hole found in the condenser unitThe damage appears to be the result of long term friction between the light bar and the condenserWith the original repair being almost months ago and the vehicle being brought back to our shop twice since then with no mention of a problem, we feel convinced that the position of the light bar he speaks of was caused by something other than our repairAlso we suspect that if the light bar was “pointing straight up “ as he states ,he would have noticed it when he picked it up rather than “a couple of weeks later”We waived the diagnostic fee of $and then offered a discounted price for the repairThat said, in the interest of good customer relations, we will agree to provide the labor for the repair at no charge if Mr [redacted] agrees to pay for the part at our internal price of $plus tax.We feel this is a more than fair offer and hope that this resolves the situationSincerely, [redacted] ***Operations ManagerShelbyville Chrysler Products

Revdex.com: I have reviewed the response made by the business in reference to [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] As noted in my original complaint, the car was in fact NOT as describedThere were multiple scratches, dents and mechanical issuesWhen I first talked to the sales consultant [redacted] she said there was a minor scratch and described the car as almost new (please see attached photo that gives the dealership's description) .There was no mention of scratches or dents in the online descriptionSales Consultant, [redacted] also said that if I was not 100% satisfied after seeing and driving the car, the down payment would be returned to me in full (see attached receipt - no where does it say no refunds)The car was NOT as describedIt had multiple scratches, dents, and mechanical issuesI brought to the attention of the staff at which time the internet sales manager told me one customer who had looked at the car got an estimate for repairs and said the repairs would be $1,So after careful consideration I declined to purchase the carThe dealership refused to refund my money which they had previously agreed to doBy the way, when I confronted [redacted] in front of the general manger she confirmed that she said to me, if you are not 100% satisfied with the car your money will be refundedThe sales manager ignored her statementI have both my parents who were with me and heard her say that she told me if I were not satisfied with the car my $would be refundedAlso, if the dealership took the car off the market as they said they did, how did they receive multiple cash offers? Lie Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I think it is great how the owner of this dealership Shelbyville Chrysler is going to try to use the ol' hide behind the paperwork move! Classic! Hide behind the paperworkI highly doubt a real, true, and honest dealership would have such behaviorThey would not conduct themselves in any such wayThose dealerships are happy to make the proper and appropriate repairs for their customersThis is an obvious low-ball move on your part ***I also want to add a couple of attachments to my responseBeing the General Manager at their dealership telling me to keep my other dollars down until the repair has come toAnd how "Shelbyville Chrysler certainly does business" - which is not what the owner [redacted] is not honoringA picture of repair work they completed on my vehicle the week after purchase which the owner failed to mention in his short responseA repair that is not fixedWhy would I have them repair this transmission issue if they didn't repair the first problem I brought to them? They offered no warranty! No loaner vehicle! Why would I pay them another if the vehicle isn't fixed? After purchasing their vehicle, deleing with these repairs, insurance, payments, etchow can I afford to pay for anything else? I think its horrible how they suckered me to sign all of those forms and hide behind themThen to top it all off the Owner [redacted] threatens me on the Revdex.com website by threatening to file suit on me ? When his manager told me to keep it until we come to a resolution? Now that he is making threats, I will keep this video recording of this entire conversation with his general manager between me and my attorneyI will be happy to share it upon requestVery happy(I had planned to attach it before, but plan not too in fear of the dealer finding some funny way to get out of it.) I would also like to ask Mr [redacted] to please quit being unprofessional and making threats on a public website towards the last person in the world he wants to make any threat towards Regards, [redacted] ***

Mr [redacted] did in fact purchase a Ford Edge from our Dealership on November 13,2015.The vehicle had miles on it at delivery and was sold "AS IS"Mr [redacted] was offered a Vehicle Service Contract at the time of delivery which he declined (see attached).He purchased the vehicle for $ plus tax ,license and our Dealer Processing fee which is evidenced by his signed Buyers Order (see attached ).Mr [redacted] did experience a problem he described as a shutter in the transmission four weeks after delivery .We have tried to resolve the problem with him including discounted repairs and possibly arranging financing for the amount of the repairs .We have reached out to him numerous times but he has stopped communicating with usMr [redacted] also has balance due to us on his account for $which he is delinquent on at this timeWe will be filing suit to collect this balance in the near future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]I do not accept the response from the dealership They acted with no social ethics, as I assumed they would, they feel I am upset due to lack for financing, that is simply not the truth, and I’m not surprised that they don’t or can’t compreh the truthThat’s why I am issuing the complaint in the first place, because of the professional as well as corporate misconductThis dealership has a responsibility and that responsibility is providing clear simple truthsThis was not done, the representatives that I had the unfortunate chance of having to deal with, told stories and only attempted to tell me what I wanted to hear, as a company with social responsibilities to the comments this is unacceptableI refuse to let the way their dealership deals with people to go unheardI told the GM, I wasn’t going to let go of the fact that I was professionallly mislead and straight lied to by this dealership go, and I’m notThis isn’t the last this dealership has heard of from meThey don’t have a clue I may be or whom I know, butI will continue my plight on the community off Southern Indiana and Louisville know, exactly who and what this dealership does do to the community they serve in, which is mislead, lie, and then paint a complete different story when someone attempts to hold them accountableIt is 2018, the technology on recording conservations on smart phones is unbelievableI will not stop, I feel that the organizations that oversee corporate conduct, needs to step up and make this dealership be held accountable Regards, [redacted]