Shelf Reliance, LLC

Hello, We do apologize for the delay in time it has taken us to get to your request via our email support systemI do see notes in our system that you contacted us on April 30th with your original request and then on May 4th requesting to cancel your account I confirmed that your account has been canceled on our representatives did unsubscribed you from corporate emails and change the email on your account to @nomail so that we do not have your full email on file to continue to send corporate related messages Our system does indicate that our newsletter subscriptions do state the following, "*Selecting "No" only prevents you from receiving messages sent through our consultant admin system, not emails sent through consultants' own personal email accounts." I understand you have reached out to our independent consultant Loretta to request she remove you from her personal mailing list and this has not been successful We (corporate) will reach out to Loretta on your behalf and also submit a request that she remove you from her personal mailing list Again, we apologize for the time that it took to address your request on April 30th and hope that we can get this resolved for you Sincerely, Thrive Life

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I only wish I'd been given better customer service to begin with, as I do like the companies products Maybe dealing with a different Sales Representative in the future would be best - I am open to this I was mostly interested in the grapes, when I placed this order, I really would have liked to get them at the Black Friday priceI thank the Revdex.com for looking into this matter for me, and helping me get it resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize your experience was not what you hoped for or expected from Thrive Life and value your inputWe strive to provide the best products with clean ingredientsWe offer two different chicken products - one with salt and one without salt so that customers can choose which version they would likeWe will look into the way this information is displayed so that customers will more easily understand which product they are ordering, and if any changes have been made to the product and its ingredients.Best regards,Abi

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Your fd chopped chicken is not the same product as your seasoned fd chicken. Your original fd seasoned chicken was seasoned with a sea weed product that had very little salt. The current fd chopped chicken pieces are too tiny(!) to make the food I eat. Most of the #cans of fd chopped chicken I have received are powder! If you made larger pieces of the chopped chicken it would work for me. I cannot use the current chopped fd chicken

We apologize your experience was not what you hoped for or expected from Thrive Life and value your inputWe strive to provide the best products with clean ingredientsWe offer two different chicken products - one with salt and one without salt so that customers can choose which version they would
likeWe will look into the way this information is displayed so that customers will more easily understand which product they are ordering--the Seasoned Chicken Slices (salt added) or the 100% Chopped Chicken (no salt added).Our Seasoned Chicken Slices have always had salt added, although it did increase from 160mg to 350mg with our new spec (when we brought it in house to Freeze Dry) The chopped chicken does not have any salt, and never has. Best regards,Abi

Hello, We do apologize for the delay in time it has taken us to get to your request via our email support system. I do see notes in our system that you contacted us on April 30th with your original request and then on May 4th requesting to cancel your account.  I confirmed that...

your account has been canceled on our representatives did unsubscribed you from corporate emails and change the email on your account to @nomail so that we do not have your full email on file to continue to send corporate related messages.  Our system does indicate that our newsletter subscriptions do state the following, "*Selecting "No" only prevents you from receiving messages sent through our consultant admin system, not emails sent through consultants' own personal email accounts." I understand you have reached out to our independent consultant Loretta to request she remove you from her personal mailing list and this has not been successful.  We (corporate) will reach out to Loretta on your behalf and also submit a request that she remove you from her personal mailing list.  Again, we apologize for the time that it took to address your request on April 30th and hope that we can get this resolved for you.  Sincerely, Thrive Life

We are sorry to hear about [redacted]'s experience with our company.We have reviewed her situation and reached out to her consultant providing some additional training so that this does not happen in the future. We have also providing training to the CS rep she spoke with stating that in this situation...

the Black Friday pricing should have been honored. Additionally, I've reviewed the email correspondence with [redacted] and each time her requests were followed. According to the emails no request to refund/cancel were made. In her last email to us she did request the cancellation. We acted on that immediately, however, refunds do take 2-3 business days to fully process and be returned to a card. This was processed on 12/3/2015 for the amount of $[redacted]. The customer should see this on her account at the beginning of next week at the latest.We have chosen to honor the customers request in not contacting her, but the issue has been fully resolved.Best regards,Thrive Life

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I only wish I'd been given better customer service to begin with, as I do like the companies products.  Maybe dealing with a different Sales Representative in the future would be best -  I am open to this.  I was mostly interested in the grapes, when I placed this order, I really would have liked to get them at the Black Friday price. I thank the Revdex.com for looking into this matter for me,  and helping me get it resolved. 
Sincerely,
[redacted]