Shelf Talk Brands, LLC

Dear ***,
According to our records, you have never been recharged for
any of your purchases and still remain fully refunded
Perhaps you are confusing our company with another vendor?
Sincerely,
Shelf Talk Brands
###-###-####

Complaint: ***
I am rejecting this response because: the day they gave me this refund they recharged my account the amounts again sorry for the delay have been very sick
Sincerely,
*** ***

Dear [redacted],
We sincerely apologize for any difficulties that you might have
experienced.
The terms of the offer are displayed on the checkout page and a box
must be checked confirming your understanding and acceptance of the offer
before completing the order. Our terms state clearly both our...

billing policy
and our return policy, which you accepted at the time of purchase.
According to our records, you spoke with one of our Customer Service
Representatives on October 13, 2015, which was your first call to our call
center.  During that phone call
you were given a full refund on the last 3 bottles that you purchased and also
cancelled your account, which was confirmed immediately by email. You have not been charged or shipped any new products since that call.
If you are not completely satisfied with this outcome, simply call us
back so we can work towards a more preferable resolution.
At Shelf Talk Brands, customer satisfaction is our number one
priority. Should you have any other questions or concerns do not hesitate to
call us back at ###-###-####. Our agents are standing by Monday through Friday, 10:00AM until 6:00PM EST.
Shelf Talk Brands
###-###-####