Shell Food Mart

I came across John Russell's info through google, and after looking at some of his photos in his gallery I decided to give him a callAfter speaking with him, we agreed upon a date/time and before it was solidified I asked is there a fee for a consultationWhich he answered yes, "it will be $100/hr", and based upon him it would take hours to spec out my yard for a firepitIt struck me as curious that it would take three hours to do this consulting, especially since I already knew where I wanted it placed...In the meantime I called a few other guys to get an idea and to keep it fair for me as the consumerSo, I was recommended to another guy that came right over, evaluated my property and did it all for FREE! John came by on a date that we discussed but never confirmed, and when I approached him at my door, his hands were interlocked behind his back and was slow to shake my handI explained that 1) we never confirmed our appointment and 2) who charges someone a $100/hr to do an evaluation, I'm not rich by any meansSo after having a small debate in my front yard, he tells me how he could have been at another job and that this was a waste of his timeI halfheartedly offered to pay for his gas out here, and without a missed beat he came to a magic number of $I looked at him like he was crazy, but he was seriousI told him to have a good day and closed the door in his faceLater that day, I get called into my employer's office ( I work for a prominent car dealership) and unbeknownst to me has called my manager pretending to be a customer I greeted on our lot, and said that I was very rude to him and that I was arrogantThe things he called me was uncalled for and out of lineIf you're this so called professional architect, why are you all bothered by one job you didn't get? So, I hope if you use this guy that you have a pleasant experienceBut by chance you don't use his services, I hope he doesn't call your job and lie on you....Unbelievable!!

Have done business with Sunrise several times and have always been satisfiedThey're honest, courteous and know their business My son has a Saturn, and it wouldn't start several times, took it to several places INCLUDING THE DEALER,
all said needed new battery, would replace the battery and after a short time car wouldn't start again Took it to Sunrise, they found the problem, fixed it and has had no problems since

We hired John Russell to redo our landscaping recentlyJohn was very professional when we first met to draw up the projectHe made suggestions based on his experience and handled the job quicklyHis workers were very clean and they cleaned up after themselves very nicely
During the job, John ran into a problem with my sprinkler systemThe pipe had separated based on poor initial installationJohn and his crew fixed the pipe work and still almost came in under budgetI am very pleased with Jon's work and would highly recommend him to anyone who needs landscape work done & wants it done correctly by a professional who cares about doing the job right & making sure your yard looks great

Reply: I am sorry if she got charged extra $but I don't see any charge at my endI have attached the receipt with transaction numberI gave her shell transaction phone number as well because all the cards are processed by ShellIf they are unable to see any charge then I will suggest she
should talk to her bankIf you need any further help please don't hesitateFor you convenience I am sending you shell phone numbers which can be usefulShell-1 ###-###-####

This is in response to consumer complaint #***I have reviewed the customers concern and also spoke to the customer on the day he returned to have his battery replacedi explained to the customer that each battery is tested during the service and that a battery can fail at any given time
without noticeI also inspected the battery and found that the battery was not a VW battery but that it was an *** battery that the customer had purchased about a year priorI informed him that we could replace the battery or that since it was still under warranty from *** he could return to ***The customer advised me that he would return to *** for warranty replacementI pulled the customers file and found that my technician did not attach the battery test resultsI have since put in place a process to ensure that battery test results will be printed and attached to the repair orderI will agree to reimburse the customer for the cost of a battery test which is $I will process the reimbursment and mail it directly to the customer.

Complaint: ***
I am rejecting this response because: my shirts were never stanched the way I requested not to mention the fact they misplaced them and I have to return times before they found themMy wife's dress still looks like it was never pressed I am afraid if I try your service again, you will lose my clothing or worse!I say they hoping I would just go away because I had to constantly call back to get any kind of response as to what was going on If you are really concerned about keeping customers, you should respond to problems in a timely manner and not leave customers wondering if anyone knows about the problem they have encountered with your business
Sincerely,
*** ***

Initial Business Response /* (1000, 25, 2015/11/04) */
The incident did occur, but this was handled by the store manager and the police, however the customer left no contact info
The cashier saw that the pump showed that the fuel was pumpedShe was new and was not sure of this and called the
managerThe manager went back down to the store while the customer was yelling and cussing at the employeeThe manager saw the same receipt that the fuel was pumped but noticed something odd on the registerShe went to the back office pulled up the transaction viewer and discovered that the transaction was stuck and the pump was resetThe customer called the police and while we were trying to resolve she left very upset.officer did contact the customer and advised her to return for her money but she never did
Since we were given the contact info and address through the complaint, we have issued a gift card for the and are sending this to the customer at the address that Revdex.com provided as the customer still as of 11/has not returned
Initial Consumer Rebuttal /* (2000, 27, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Public record, I did not yell nor did I curse at the cashierThe store manager and cashier however were very rude and this is not the first nor last time an incident like such has happened to local residentsSHELL'S NEED TO TAKE RESPONSIBILITY FOR THEIR ACTIONSTHANK YOU FOR THE INCONVENIENCE BECAUSE I WILL NEVER GO BACK AND I TELL PEOPLE EVERYDAY ABOUT THEIR UNPROFESSIONAL SERVICE

[A default letter is provided here which
indicates your acceptance of the business*s response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. My wife called me and said that the manual arrived as we were told. I would also like to add to the credit of the business that the ** himself contacted me and seemed genuinely surprised buy my situation. It seems an employee needed some coaching and that this incident was not an accurate representation of the companies business practices in general, but that of an individualI could hear the embarrassment and disappointment in the *** voice and that tells me that he (as a representative of the company) really does care.I know an owner*s manual seems like a small thing to make such a big deal about. However, when you*ve been told "its coming" and "I*ll get back to you on this." for as long as I have been only to be told almost years later "Sorry you waited too long." you feel taken advantage ofI should*ve asked to speak to a manager a long time ago but I use to hate it when people would do that to me so I try not to do that to others

Mr*** dropped off four items of drycleaning and two items to be laundered on November 22nd The orders were due for pick up on the 23rdHe came to pick them up on the 25thAt that time he complained about the starch on the shirts and that he was unhappy with the cleaningAll six items
were sent back to our plant to be redoneI looked all of these items over, the only thing I could find was a stain on one pair of pantsWe went ahead and re cleaned all his items and restarched his shirtsHe picked all the items up on the 28thI checked these clothes before they were sent back for pick upThere was nothing wrong with any of these itemsThis first time customer has called to complain and demanding his money back many times and we have always offered him store credit which he refusesI feel like we have tried to make this customer happyWe have recleaned his clothes when we didn't find anything wrong with them and offered his store credit for his inconvenienceMr*** makes statements that we are hoping that he will just go awayThat is not trueWe are a small business that can't afford to lose customers but we also can't afford to do his cleaning for free

I have visited with *** *** on the phone todayWe have a new in the box manual for his carWe are sending it *** ** to his home, should arrive in the morningWe strive for 100% of the time caring for our guestsSincerly Kenny W*** **Jersey Village VW

This is in response to consumer complaint #***I have reviewed the customers concern and also spoke to the customer on the day he returned to have his battery replacedi explained to the customer that each battery is tested during the service and that a battery can fail at any given time
without noticeI also inspected the battery and found that the battery was not a VW battery but that it was an *** battery that the customer had purchased about a year priorI informed him that we could replace the battery or that since it was still under warranty from *** he could return to ***The customer advised me that he would return to *** for warranty replacementI pulled the customers file and found that my technician did not attach the battery test resultsI have since put in place a process to ensure that battery test results will be printed and attached to the repair orderI will agree to reimburse the customer for the cost of a battery test which is $I will process the reimbursment and mail it directly to the customer

Initial Business Response /* (1000, 5, 2015/10/23) */
I contacted Mrs*** on Oct13th about some cleaning orders that had not been picked up since June
She then informed me that she wasn't paying for the items and how we overcharged herI explained to her that her items were priced
correctly and there were no up chargesShe also told me that the items were from a wedding and were no use to her anymore that she was just going to leave them
I informed her that we would be filing a claim in small claims court for payment
She started blaming our employee saying he refused to give her a quote
I don't believe he refused, he may have said it will take some time, she should have waited for the quoteShe agreed with me when I told her she shouldn't have left the items without knowing what the charges would be
She seems to have a problem with this employee since she keeps personally attacking him
He is a high school student doing his jobHe doesn't make the prices nor is he in any position to adjust orders
It is not are policy to tell customers how much their order will be, unless a customer requestWe are not a prepay cleaners
At the end of our conversation Mrs*** told me she could not afford to pay for her items and would like for me to talk to the owner about discounting the ordersI told her I would do that and call her the next day
I talked to the owner on Oct.14th
He said we would discount the orders 25% and work out some kind of payment planI then tried contacting Mrs*** and was unable so I left a message for her to call me backAs of today Oct.20th she has failed to call me back to make arrangements
We are willing to work with Mrs*** on this issue but can't do so with no communication
If you will notice her orders were brought in in June and she files a complaint on the same day I contacted her to pick up her ordersI've heard nothing about what she is claimingI have not received any e-mails or phone calls from this customer
Until I try to collect
Thank you for your help
Comet Cleaners
Sent from my iPhone
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her employee did refuse to quote me when I asked for a quote, he also failed to cancel the order when I went in a few days later and found out the total price and asked for it to be cancelled immediately,(this is before my items were even processed) my interactions with him have nothing to do with personal attacks, as I am clearly being accused, but rather business orientedI am not responsible for him being a high school student that isn't well trained and required to run the business alone, that is the duty of the manager and they can not hold their customers responsible for their lack of leadershipI never said I COULDN't afford to pay the total price , I said I WOULDN't pay the total price, since I wasn't properly quoted and asked for it to be cancelled the moment I was, days laterI still have my receipts for the products I had bought, brand newThey are far cheaper to buy new than to have Comet cleaners cleanI also did not contact the Revdex.com, sooner because I was told my items would be sold and I had tried to attempt to contact owner through the number I was given by the young workerIf they were selling my items then I called it even and refused to pay anythingAs the manager has stated in her Revdex.com report they did not attempt to contact me until October ( I dropped my things off in June) several months later to not right their wrongs, but threaten me with small claimsI never received a follow up call to which she claims they were offering a discount, nor did I receive a voicemail or written mailAlso according to the manager I have failed to contact them, but yet I called the number I was given, I wrote corporate office regarding the issue and I even posted on Yelp in an attempt to get some type of cooperation from Comet CleanersHaving an issue like this would have been easily resolved if they had trained their employees properly to quote prices and also cancel orders when requestedMy items are not in my possession , but in the possession of Comet CleanersAs stated in the above rebuttal(first I had heard of it), they are offering a 25% discount, which is a shame, since they offer regular customers weekly a % off discount, which is posted on their main sign outside, and they cant even match that or attempt to offer at least a % discount to make this right with meI have informed the manager there that I would go forward with this process through emails, but she has yet to contact me through that venue, as I want there to be no hear say , but only written proof of our exchanges from this point forwardI hope to come to some agreement soon, that is why I enlisted the Revdex.com to govern this process

From: J.V***@shell.com [mailto:J.V***@shell.com] Sent: Wednesday, November 16, 8:AMSubject: Revdex.com Customer Complaint ***; *** *** Hi, This complaint is already close on
our end 11/10/Transaction history showed that Sydney had direct coordination with our contamination specialistThe final resolution is for the wholesaler who operates the station to take care of the customer’s contamination claims Thanks, Jess

[A default letter is provided here which
indicates your acceptance of the business*s response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? My wife called me and? said that the manual arrived as we were told.? I would also like to add to the credit of the business that the ** himself contacted me and seemed genuinely surprised buy my situation.? It seems an employee needed some coaching? and that? this incident was not an accurate? representation of the companies business practices in general, but that of an individualI could hear the embarrassment and disappointment in the *** voice and that tells me that he (as a representative of the company) really does care.I know an owner*s manual seems like a small thing to make such? a big deal about.? However, when you*ve been told "its coming" and "I*ll? get back to you on this."? for as long as I have been only to be told almost years later "Sorry you waited too long." you feel taken advantage ofI should*ve asked to speak to a manager a long time ago but I use to hate it when people would do that to me so I try not to do that to others
?

I came across John Russell's info through google, and after looking at some of his photos in his gallery I decided to give him a call. After speaking with him, we agreed upon a date/time and before it was solidified I asked is there a fee for a consultation. Which he answered yes, "it will be $100/hr", and based upon him it would take 3 hours to spec out my yard for a firepit. It struck me as curious that it would take three hours to do this consulting, especially since I already knew where I wanted it placed...In the meantime I called a few other guys to get an idea and to keep it fair for me as the consumer. So, I was recommended to another guy that came right over, evaluated my property and did it all for FREE! John came by on a date that we discussed but never confirmed, and when I approached him at my door, his hands were interlocked behind his back and was slow to shake my hand. I explained that 1) we never confirmed our appointment and 2) who charges someone a $100/hr to do an evaluation, I'm not rich by any means... So after having a small debate in my front yard, he tells me how he could have been at another job and that this was a waste of his time. I halfheartedly offered to pay for his gas out here, and without a missed beat he came to a magic number of $50. I looked at him like he was crazy, but he was serious. I told him to have a good day and closed the door in his face.... Later that day, I get called into my employer's office ( I work for a prominent car dealership) and unbeknownst to me has called my manager pretending to be a customer I greeted on our lot, and said that I was very rude to him and that I was arrogant. The things he called me was uncalled for and out of line. If you're this so called professional architect, why are you all bothered by one job you didn't get? So, I hope if you use this guy that you have a pleasant experience. But by chance you don't use his services, I hope he doesn't call your job and lie on you....Unbelievable!!

Reply: I am sorry if she got charged extra $95 but I don't see any charge at my end. I have attached the receipt with transaction number. I gave her shell transaction phone number as well because all the cards are...

processed by Shell. If they are unable to see any charge then I will suggest she should talk to her bank. If you need any further help please don't hesitate. For you convenience I am sending you shell phone numbers which can be useful. Shell-1 ###-###-####