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Shell Rapid Lube & AutoSpa

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Shell Rapid Lube & AutoSpa Reviews (1)

regular customer, scratches on vehicle on 1/24/16. Spoke to owner 1/26/16 [redacted](rude). He said they couldn't see the picture tomuch glare. [redacted] stated he wasn't going to repair the vehicle and discuss the matter with him. The gentlemen that help me on 1/24/16 left me outside of my vehicle and ran back into to shop and check the equipment.He took pictures, my name and telephone however no one called and wouldn'ttake my phone calls on 1/25/16. I spoke to [redacted] on 1/26/16 and he stated he wasn't to going to paybecause it was to much glare on the pictures. Thegentlemen that help me on 1/24/16, stated he was going back inside to check the machines to see if something was stuck? After he got off the phone with his manager. the scratches are on one side of my Panamera Porsche. I purchase 2 months ago and this is the only place I have taken the car for washing. [redacted] was rude and nasty. I wasn't allowed to look at the pictures. Please help me in this matter. No one should have to endure this type of service.Desired SettlementI would like to be treated like a customer and get my vehicle repairedBusiness Response We received complaint, and the accusations are completely false. This car wash only uses soft cloth and does not have any material that could scratch a car. My manager, [redacted] spoke with customer about claim on 1-26-16.He explained to her that scratches were already on the car before it entered the car wash. [redacted] offered to show her the video, but she began screaming and cursing at him. The car wash washed over 150 cars that day, and no one complained about any scratches, except this customer.The car wash does not discriminate and pick cars out to damage. This same customer claimed we scratched her car approximately 40 days ago. My manager, [redacted] brought her in office and showed her scratches on video before car entered car wash. If you thought a car wash scratched your car, would you come back? We never agreed to repair car. We never said she cannot look at video, and most importantly, we did not scratch her car. Consumer Response /* (3000, 7, [redacted]/The wasn't offered for viewing and I didn't screen at [redacted] He said to me that he called the owner in at they look at the pictures and the glare was on the showing up on the car and they couldn't see it clear. Why call the owner if they wasn't at fault? Mike the manager could view the pictures on his own. [redacted] told the employee to check something for sticking on the equipment because the guy ran away from stating dat. [redacted] told me to call [redacted] if I had questions and he wouldn't let me talk. I told [redacted] we couldn't talk at the same time and then he got upset with me and stated he wasn't paying for anything! He also admitted the picture had a glare. This is totally unacceptable and the machine damage my vehicle. I'm have taken to a body shop and they are say that is what it looks like happen to them. Please help me with this matter. TkxFinal Business Response As stated before, our car wash did not scratch her vehicle. We will be glad to show customer video of her car with scratches, before her car enters the wash. This is second claim that our wash scratched her car.Both incidents we show scratches on vehicle before entering wash.

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Description: Car Lubrication Shops, Car Washes, Auto Repair Services

Address: 4179 W Vernon Ave, Kinston, North Carolina, United States, 28504-9655

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www.shelllubeandautospa.com

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