Shell

12/29/2019
I was at the gas pump and inserted my credit card and pushed the midgrade button. I was then prompted to begin fueling. The fuel was not dispensing at first, at which point I double-checked the insertion of the hose and made sure that I had chosen the grade I wanted. After a few seconds, I noticed that my left hand was wet and could smell fuel. I double-checked again and noticed the fuel was dripping from the hinge where the nozzle and hose meet. At this point, the fuel started to dispense properly. When I looked up at the display on the pump I noticed the numbers were flickering XXXXXXXX. It was not displaying the dollar amount for gallons. I had taken a picture with my phone in case I was overcharged. When I was finished, I then pushed the button to print receipt in case there were any discrepancies. The receipt did not print out.

At this point, a man was standing behind me yelling and pointing his phone at me stating that he was the owner of the gas station and the pumps and that I was not allowed to take any photos. I tried to explain to him that the display was not working properly. He kept on screaming at me. I tried to tell him that the pump was also leaking. He told me he was calling the police. I followed him into the store and tried to show him the picture of the display. He refused to look at it and kept screaming. I informed him that the pump that was leaking gas was a safety hazard. He did not care. I said that I was filing a complaint.

I left the store and looked at the other pumps to find the consumer hotline stickers and none were present. I then drove across the street to the Mobile gas station to find the hotline information.
Product_Or_Service: Gasoline