We spoke with you by telephone on over a few occasions as you stated in a previous messageWe certainly tried to find a solution that would meet your needs as you spoke with both our supervisor and manager of Customer ServiceIf you would still like to purchase a new product at a considerable discount, you can speak with our Customer Service Manager, Christa Spry at ###-###-####We would be happy to discuss this further
I received a junk productI live in upstate ny and this product was mangled from windThey will not replace from wind damageI will never buy from them again
Hello Ms***, We are sorry to hear that you are not happy with the quality of the shed you purchased The fabric life is affected by application, location and the physical elements the shelter is exposed to You did contact our company on October 30th and we advised you to file a warranty claim so we could review your situation further During that conversation, you did not provide us your date of purchase We don't see a warranty claim was filed There is a one year warranty on your shed and the cost for a replacement cover kit for your shed is $ Please call us and we can discuss this further Thank you for being a valued customer Sincerely, Christa S [redacted] Director, Customer Service ###-###-####
We do apologize that you are having issues with your cover and want to find you a solution You stated that you filed a warranty claim but I am unable to locate that claim and have no receipt of a claim being filed To make it easier for you, would you be so kind to send me the pictures of your building and the seams coming apart? We appreciate your assistance as we work towards a resolution We strive to provide superior service and follow up promptly with all our customers If you have any other questions or concerns, please call me Sincerely, [redacted] ShelterLogic Corp [redacted] Director, Customer Service [redacted]
Mrand Mrs [redacted] , We sincerely apologize that you experienced issues with your ShelterLogic product and the service you received from our Customer Service Department It is extremely important to us that we are exceeding your expectations We strive to take ownership for every customer phone call and find immediate solutions It's feedback from you and other customers that helps us to improve our service We have contacted you and shipped out the parts you needed along with a pcanopy as compensation for your money spent and inconvenience We hope that this has restored your faith in our company If there are any other questions or concerns, please contact our Customer Service Director Sincerely, ShelterLogic Corp Christa S [redacted] Director, Customer Service P ###-###-#### C ###-###-#### F ###-###-####
BonjourJ'ai parlé avec votre conseillé Sofiane Boudissa Customer Service Representative Ce monsieur à été très gentil et sais occupé vraiment de mon dossierJe suis très satisfaitThank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Joshua Mcguire
We are sorry to hear that you aren't satisfied with the outcome of your warranty claim We certainly do want to see every customer happy while balancing to be fair and consistent with all our customers We reviewed your warranty claim and pictures you submitted with our engineering department and it was determined that we would not honor your claim due to improper anchoring and act of nature The shelter you purchased is considered a temporary shelter and acts of nature are not covered under the warranty Per your instruction manual, "Proper anchoring of the frame is the responsibility of the consumer ShelterLogic Corpis not responsible for damage to the unit or the contents from acts of nature Your shelter's cover can be quickly removed and stored prior to severe weather conditions If strong winds or sever weather is forecast in your area, we recommend removal of cover." This information was explained to you in an email sent from our company to you on April 25, In that message, we also advised you that we could offer you a discount of 20% on a new unit or 40% on replacement parts This message was sent to you after you had asked for a refund of your purchase Unfortunately, we do not offer refunds on warranty claims.Please understand that we do value your patronage and if you have any additional questions or concerns, please call me directlySincerely, Christa S [redacted] Director, Customer Service ShelterLogicCorp ShelterLogic & Arrow Storage Products P:
We spoke with you by telephone on over a few occasions as you stated in a previous messageWe certainly tried to find a solution that would meet your needs as you spoke with both our supervisor and manager of Customer ServiceIf you would still like to purchase a new product at a considerable discount, you can speak with our Customer Service Manager, Christa Spry at ###-###-####We would be happy to discuss this further
I received a junk productI live in upstate ny and this product was mangled from windThey will not replace from wind damageI will never buy from them again
Hello Ms***, We are sorry to hear that you are not happy with the quality of the shed you purchased The fabric life is affected by application, location and the physical elements the shelter is exposed to You did contact our company on October 30th and we advised you to file a warranty claim so we could review your situation further During that conversation, you did not provide us your date of purchase We don't see a warranty claim was filed There is a one year warranty on your shed and the cost for a replacement cover kit for your shed is $ Please call us and we can discuss this further Thank you for being a valued customer Sincerely, Christa S [redacted] Director, Customer Service ###-###-####
We do apologize that you are having issues with your cover and want to find you a solution You stated that you filed a warranty claim but I am unable to locate that claim and have no receipt of a claim being filed To make it easier for you, would you be so kind to send me the pictures of your building and the seams coming apart? We appreciate your assistance as we work towards a resolution We strive to provide superior service and follow up promptly with all our customers If you have any other questions or concerns, please call me Sincerely, [redacted] ShelterLogic Corp [redacted] Director, Customer Service [redacted]
Mrand Mrs [redacted] , We sincerely apologize that you experienced issues with your ShelterLogic product and the service you received from our Customer Service Department It is extremely important to us that we are exceeding your expectations We strive to take ownership for every customer phone call and find immediate solutions It's feedback from you and other customers that helps us to improve our service We have contacted you and shipped out the parts you needed along with a pcanopy as compensation for your money spent and inconvenience We hope that this has restored your faith in our company If there are any other questions or concerns, please contact our Customer Service Director Sincerely, ShelterLogic Corp Christa S [redacted] Director, Customer Service P ###-###-#### C ###-###-#### F ###-###-####
BonjourJ'ai parlé avec votre conseillé Sofiane Boudissa Customer Service Representative Ce monsieur à été très gentil et sais occupé vraiment de mon dossierJe suis très satisfaitThank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Joshua Mcguire
We are sorry to hear that you aren't satisfied with the outcome of your warranty claim We certainly do want to see every customer happy while balancing to be fair and consistent with all our customers We reviewed your warranty claim and pictures you submitted with our engineering department and it was determined that we would not honor your claim due to improper anchoring and act of nature The shelter you purchased is considered a temporary shelter and acts of nature are not covered under the warranty Per your instruction manual, "Proper anchoring of the frame is the responsibility of the consumer ShelterLogic Corpis not responsible for damage to the unit or the contents from acts of nature Your shelter's cover can be quickly removed and stored prior to severe weather conditions If strong winds or sever weather is forecast in your area, we recommend removal of cover." This information was explained to you in an email sent from our company to you on April 25, In that message, we also advised you that we could offer you a discount of 20% on a new unit or 40% on replacement parts This message was sent to you after you had asked for a refund of your purchase Unfortunately, we do not offer refunds on warranty claims.Please understand that we do value your patronage and if you have any additional questions or concerns, please call me directlySincerely, Christa S [redacted] Director, Customer Service ShelterLogicCorp ShelterLogic & Arrow Storage Products P: