ShelterLogic Corp.

We sincerely apologize that you didn't receive the excellent service you should expect from ShelterLogic Per our phone conversation, we explained that your cover was actually a couple months out of warranty but, because of the circumstances and we value you as a customer, we are making an exception to honor your warranty Unfortunately, your replacement cover is currently out of stock We make every effort to ensure that all replacement covers are in stock but, unexpectedly, we have no inventory available Your replacement cover will be back in stock by the end of April and we will ship it to you immediately To keep you informed, we will call you on April 19, to let you know the status of your orderOnce again, thank you for your patience and please contact me directly with any additional questions or concernsSincerely, ShelterLogic Corp Christa S [redacted] Director, Customer Service Office

Complaint: I am rejecting this response because: I don't feel that this is reasonable agreementbecause it's been two years that this has happened and your selling the product at discount of $I still had to pay both year for the produceI would be willing to pay $no more than that for the 14.5oz and year warrantyFor all the problems Sincerely, Christine Harvey

Save your money, go elsewhere! I purchased the ShelterLogic Roundtop 14'x32'x12' instant shelter in September of and had issues from the moment I opened the boxA number of support brackets were missing from the box and had to be ordered through the "replacement parts" form included with the directions That should have been my first clue that this was not a quality product When it's easier to include a form for replacement parts than to actually verify that the parts are in the box, perhaps its time to re-evaluate your process The quality control department seems to be asleep at the wheel or totally non-existent And to top it off, I now missed my scheduled weekend to assemble and have to send all my help home, Grrr! Oh, but there's even more enjoyment when the replacement parts come You try to assemble this with the provided directions, good luck, I hope you have a degree in Engineering because this is no simple assembly I ended up having to drill new holes because none of the bolt holes lined up with each other One would think they could figure out how to make the holes line up after making this product for years, but here again, no quality controlThe description of this model included "Advanced engineered, triple layer, commercial-grade polyethylene woven fabric is UV-treated inside and out to stand up to the elements" The part they neglected to mention is this advanced engineered, triple layer, commercial-grade polyethylene woven fabric only lasts for 1-year at which point it disintegrates and becomes useless The fabric was great for the first 3-months, held up to the weather, was waterproof, looked great By the time the 1-year mark rolled around this fabric was brittle and no longer waterproof I attempted patching to no avail and have now experienced total product failure This cover is now a shredded pile of scraps leaving only the exposed frame A total waste of money! Contacting their warranty and customer support department is a waste of time as their only resolution is to sell you a new "upgraded" cover for times the original price How about we try this, make a product that actually does what you advertise HmmmconceptSave yourself a pile of cash and a lot of frustration and look elsewhere I wouldn't recommend this product to my worst enemy Don't walk, RUN away from this product!

We appreciate you doing business with our company and value you as our customerTo help restore you faith in our company and the quality products we offer, we did offer you a discounted ounce cover for a price of $This cover would actually have a year pro rated warranty and may be better to suit your shelter needsIf you would like to proceed with this order, please contact us at ###-###-####If you have any additional questions or concerns, please let us know

We have had several conversations with you to discuss your warranty claim and the timeline of eventsAs much as we would like to honor your claim, we also need to be fair with all our customersWe did explain to you that after thoroughly reviewing the picture you provided us, your collapse is consistent with a collapse caused by an act of natureThis is not covered by our warrantyBecause we value you as a customer and understand this must be difficult for you, we have offered you a substantial discount on a new unitWe are doing our best to try to work with you to help with your shelter needs If you have any additional questions or would like to discuss this further, please contact us directly Sincerely, [redacted] Director, Customer Service ###-###-####

Bought a shelter logic garden shelterGiven finger nuts to fasten frame together, loosened quickly in the windFabric seemed ok but frame, hardware and anchors are poorly engineered and are of low qualityCustomer support only wanted photos in order to assistBig box store and shelter logic did not want to warrant product

MrMcGuire, After reviewing your request further, we will be providing you a refund of $You will receive a check in the mail within 7-daysAt ShelterLogic, we take pride in the shelters we make for our customers and are sorry that the shelter you purchased did not meet your needs If you have any additional questions or concerns, please don't hesitate to contact me directly Sincerely, ShelterLogic Corp Christa Spry Customer Service Manager ###-###-#### http://www.shelterlogic.com

I have contacted the customer by telephone and we are going to discuss a solution ShelterLogic Corp Christa Spry Customer Service Manager ###-###-#### http://www.shelterlogic.com

I had product questions and submitted an email through the ShelterLogic websiteIt was responded to by Trish T [redacted] in Customer ServiceHer response was prompt and informativeI give Trish Stars for Service

We are sorry that our product did not meet your expectations and fadedWe would like to restore your faith in our company and meet your shelter needsInstead of providing you the same canopies, we would like to offer replacing your canopies with different productsPlease call us and we can discuss furtherWe look forward to speaking with you very soon Sincerely, ShelterLogic Corp Christa Spry Customer Service Manager ###-###-#### http://www.shelterlogic.com

You are important to us and we are disappointed that the shelter you purchased did not meet your expectationsAt ShelterLogic, we take pride in the products we offer and apply much effort that they are strong qualityThe life expectancy of our shelters are affected by application, location and the physical elements the shelter is exposed toWe have had many phone conversations with you, and although you are several months past your warranty period, we offered you a 30% discount on replacement parts or a replacement shelterWe value you as our customer and would like to restore your faith in our productsIf you would like to place an order or discuss this further, please call us at ###-###-####Thank you

HORRIBLE FABRIC! DO NOT PUT IN SUN! This product held up ok over the first year since having it in the shadeWhen I moved it to a spot that was exposed to sunlight 75% of light hours of the day it shredded apart in one yearfabric is same price as whole new shed/garage and they offer one with 10yr waranty for three times the priceSTAY AWAY!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not completely satisfactory to meHowever, in light of ShelterLogic's poor reputation, and being anxious to put this matter behind me, I will accept their counteroffer of settlementBut I do ask that ShelterLogic verify that the replacement unit is of the dimensions they allege in their advertising
Sincerely, *** ***

Origin shelterlogic structures had good 5-year lifespan but replacement covers maybe last a year if luckyI have had two replacement structures and have not been happy with their poor longevity!

I ordered a new cover for one of my shed I bought at shelter logicI was told it would be in stock in weeks, This was on the 17th of August, today is October 5th and still no coveringWhen I called today after waiting on the phone for a hour to talk to someoneI was told it was coming from China and would only have it sometime in Dec,I have already paid for this itemI have of these sheds in my yard right now and will never buy another one, or recomend this company to anyone else I have a greenhouse business and was thinking about buying my next greenhouses form shelter logic, but after this experience that will never happen,

Do NOT waist your money on the in canopy..Not worth the money.put mine up one day the next a small wind come up an away it wentDamaged my horse fince with itNow it is nothing but juck can't do nothing with it, the pipes bent and some come apart and ripped the top..I DO NOT RECOMMEND THIS TO ANY HARD WORKING MAN OR WOMAN

Hi, My name is *** *** and I want to post a review of my experience with ShelterLogic and the fantastic customer service I receivedMy rooftop for my Shelterlogic portable garage was torn in a bad stormI could not find my parts bookShelterlogic has labels sewn onto the side fabrics with their number and the model number (genius)I called and Customer Service representative Sarah C*** (no not the one from the movie) answeredI told her my dilemma and quickly walked me through the process of finding out the right part I needed for my portable garageShe was a true professional and was so knowledgeable about the products she is representingI received the part with no issuesI cannot thank her enough for the excellent customer service I receivedI am a customer forever and highly recommend ShelterLogic for your shelter, storage, portable garage needsAll quality and great price(No I do not work for them)Thanks again to Sarah C*** and team at ShelterLogic!

We sincerely apologize that you were not fully satisfied with your purchase from ShelterLogicAs our customer, you are very important to us and we make every effort to meet the needs of our customersYou are correct that you do have a warranty for the RShelter that you purchasedWe see
that you originally purchased a shelter in June of and we did replace it for you in July of due to a collapseAt that time, we determined that the incident was covered under your warrantyWhen you contacted us again due to an incident in November of 2013, you did have conversations with our Warranty department and due to the fact that you advised us that you experience wind gusts of 40-mph where your shelter is anchored, this damage was not covered under your warrantyBecause all of our products are not engineered buildings they can not be wind ratedAnchoring the shelter securely is critical to wind resistanceIf extremely high winds or storms are predicted the structure can be dismantled and storedHowever, we do offer custom Pre Engineered Barn and Engineered Structures that carry a wind rating when properly anchoredAn Engineered Structure may be a better option for you and our warranty department did discuss this with you
If you would like to purchase an Engineered Structure, please contact me directly and we can discuss the options available to find a solution for your needs
Sincerely,
ShelterLogic Corp
Christa Spry
Customer Service Manager
###-###-####
http://www.shelterlogic.com

I purchased an ** *** shelter (28'WX75'LX16'H 14.5oz material ) in Oct The sales person, Patricia T., was very helpful, professional, and courteous during the entire purchasing processShe kept me updated on the manufacturing and shipping dates so that I could plan appropriately for site preparation and assemblyThe shipment was large enough that it had to be sent to my house by freight carrier so I had to rent a forklift to offload the product from the tractor trailer which was still cheaper that the lift gate charge that the carrier wanted to chargeI began erecting the shelter per the provide instructions and noticed a small hole in a seam on the main cover and immediately contacted Patricia TShe was very apologetic about the small hole in the product and immediately asked for some pictures and upon receipt of the pictures had a new main cover manufactured and sent to my houseI am very thankful that Patricia Twas willing to do everything in her power to provide a quality productI was able to finish the installation of all components of the shelter to include the anchoring system per the installation instructions without any other product issuesIn January 2017, we experienced some strong winds (60-mph per local news cast) and one of the zippers on the 3-zippered door panel sustained damage so I contacted Patricia Tand she asked that I fill out a warranty claim form and include some pictures, so I didUpon her review of the pictures and the claim form, she immediately processed my claim and initiated the manufacturing of a new 3-zippered door panelThe remainder of the shelter performed perfectly during the extremely windy conditionsThe customer service skills of Patricia Tare top notch and she truly cares about providing a quality product and a positive customer experience with Shelter Logic

Per our phone conversation, we apologize that we did not have the item you ordered and did not promptly contact youWe will make every effort to ensure our website is correct in the futureSince we don't have the item you requested, we offered you a discount on any of our other products as compensation for your inconvenienceYou did not want to order anything at this time
We appreciate you taking time to provide us feedback to help us improve our service
Sincerely, *** *** *** *** *** *** x