Shelton-Cook Real Estate Services

Ms[redacted] thank you for your response. I have followed up with the onsite team regarding your work order for your sons bedroom not cooling. looks like it was reported on 6/8 and was closed when the onsite office team contacted you to arrange an appointment and was asked to have it closed out. please see attached work order. Allow us to remedy the issue and complete your work order ASAP. please reach out to the onsite team or myself to arrange a good time to have them complete this for you. Thank you Bertha S[redacted]

The [redacted] HOA is responsible for the front doors of the units.  The HOA is not responsible for damage that is not normal wear and tear of the door.  You can look at the picture with all the screws holding the door together and tell that it was not damaged by normal wear and...

tear.  The HOA cannot confirm when this damage was done, or by who, however, what the HOA believes is that having a door split open and screwed back together is NOT normal wear and tear of a door and the other neighbor's in the complex should not be responsible for replacing a door that was damaged/vandalized in this manner. Additionally, the doors were in that condition when the owner purchased them in October of this year.  The HOA had a legal opinion prepared by an HOA attorney regarding this issue and the HOA is following his opinion.  We have also forwarded her email sent to our offices over the weekend to the attorney for his legal opinion on how to move forward with this issue.  The termites were treated on the unit next door (not her property) and did not see a reason to contact her regarding the treatment of her neighbor's unit.  The patio wall issue was just brought to the association's attention and we are having it looked at by our general contractor.  The gate is her responsibility unless it was damaged by normal wear and tear, per our attorney.  We always strive to provide the best service possible for all the members in the community that we manage.  However, not everyone is going to like the answers they receive regarding a particular issue/request they are asking of the Association or the management company.We are working to resolve this issue through the Association's attorney as quickly as possible.  It was also recommended that Ms. [redacted] might want to seek legal counsel if she was still unsatisfied.Respectfully submitted,[redacted], CAAM, CMCA, AMSAllison-Shelton Real Estate Services, Inc.

Spoke to Ms[redacted] on Friday June 9th at 4:30pm. apologized for the issues that arose from her original move in date of Feb 1, 2017. offered to make sure that we would have maint take care any open work orders for her. she stated that she worked long hours and is not home often. I asked her to...

please reach out to mgmt. or myself when she was ready and available and we would take care of any outstanding work orders. from my understanding, most of all items noted from her move in inspection had been taken care of, except for finishing up touch up painting of holes. can supply the copies of the completed work orders if needed.I apologized for the staff moving any items in her unit during a routine unit inspection and assured her that would not happen again. We are unable to let Ms[redacted] out of her current llease with Crescent Ridge apartments. we value Ms[redacted]s residency and would like to continue to make her stay with us a enjoyable one. Thank you, Bertha S[redacted]Regional Portfolio Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a letter that all aspects of the my Revdex.com case #[redacted] have been resolved by Allison-Shelton.  1/2) However, I have not received any communication from Allison-Shelton confirming that the tract of my door will be repaired or that I will be reimbursed for the gates I replaced.  It is the HOA's responsibility per the HOA CCR's.  Will you please have them send me this written confirmation?  (Items 1 and 2 - UNRESOLVED)3) The termite tubes that were present no longer have active insects.  (Item 3 - Resolved)4)  The flashing has been repaired (Item 4 - Resolved)5A) The wall outside my [redacted] Property has not been painted and the bush was not replaced.  No action has  been taken on this.  (Item 5A - UNRESOLVED)5B) I had to stabilize the wall with an unconventional frame to mount the door gate.  It is difficult to tell if the wall has been stabilized.  Can you send me the documentation that this was indeed completed (Item 5B - waiting documentation).1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's.  This does satisfy part of my request pertaining to the front door.   I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response.  The Association has agreed to repair/replace damage to a sliding door frame previously.  In an email sent to me on 7/18/13, Allison Shelton wrote:“it is the responsibility of the HOA to maintain and repair the door.  The Attorney also stated that the frame of the sliding door would be covered.” Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors.  As for the ‘tract’, that is not a door and will not be replaced either.  You may take this up with your counsel if you desire.”This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter.  I have requested that she take the time to read the email, and re-consult with her counsel if needed.  She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s.  It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.(Article VI, Section 1)  The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted].  As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement.   3. TERMITES I am not privy to records of termite treatments on the Los Prados property, but I have never seen a disruption in termite activity over the past two years.  I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14.  The tubes contain live insects.  I have also attached photos of the active termite tubes that were taken today, 1/6/15.  I do not consider this issue to be resolved, as there is still active termite infestation in the Los Prados community that needs to be addressed.  4. FLASHING Thank you for scheduling the repair of the [redacted] in January 2015.  Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair.  5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted] property as requested.  I’ve attached photos sent on 5/18/14.  The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair.  The bush subsequently died, and was removed.  The stucco has yet to be painted and the oleander has not been replaced.  B. The wall adjacent to [redacted]. on the [redacted] property is still unstable.  Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14.  Please update me about the contractor’s assessment and the timeline for repair.  This issue was not referenced in Allison-Shelton’s most recent communication.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have documents of what I am getting charged for which I am happy to attach to this email for you to look over. You will see that I am being charged for breaking my lease, which is printed on the "Move out Work Sheet" as 04/2012-04/2013. However I do have a copy of my signed lease agreement (attached to this email) that my lease duration is from 04/2012-11/2012. I am seeking to get this false charge off of my credit, and to not pay for it.  I am NOT going to charge them for the application fees that I paid for and got denied due to this false debt collection, as long as it can be taken off indefinitely.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We respectfully reject your business response.   1.  DOORS:  Article VI, Section 1(c) of the CC&Rs requires the Association to maintain the doors of Units, except in cases where the Board has determined that a door was damaged by an owner, resident or guest.  The doors were NOT damaged by us, our residents, or our guests.  It is unclear to us as to why you continue to reference a legal opinion about negligent owner misconduct, when there is no evidence to suggest that it occurred in this case.   We have e-mailed your attorney directly over the weekend to better clarify our concerns, and would like copies of all future communications from him that address the specific issues outlined in this complaint.    18 minutes after receiving this Revdex.com response, we received another e-mail from your colleague at Allison-Shelton accepting responsibility to repair the doors.  It would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.  2.  GATES and WALL FOOTINGS:  Thank you for clarification about the gates that we requested six weeks ago.  They were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide you with the receipt for their replacement.   As we explained to Mr. [redacted], an stabilizing brace had to be placed above one of the gates, due to the structural failure of the adjacent wall.  Thank you for notifying your contractor about the wall instability.  Please provide us with further information regarding the the contractor's assessments and the timeline for repairs.3.  TERMITES:  There are still active termite tubes on the neighboring property.  They have been there consistently since December 2012, when we first viewed the [redacted] Properties.  We have included another set of photographs depicting their active infestation.  These photos were taken today.   (12/24/14).  You mentioned that Allison-Shelton saw no reason to notify us of the treatments that were supposedly done to this structure.  This is disappointing, since you have received calls, emails, and pictures from us regarding the problem every few months for nearly two years.  We also specifically requested documentation of the termite treatments in from you in writing.  A quick email response would have been a minimum common courtesy for a company who advertises "excellent and responsive service to the residents of the communities" and "an overall commitment to the neighborhoods in which we operate".4.  FLASHING:  There was no mention of the broken flashings in your response.  The flashings are still severely damaged, allowing (rodents, insects, scorpions) direct access into the walls of our property.  Please advise on the specific plan and timeline to address this issue.5.  INCOMPLETE WALL REPAIR:  Your response also did not give further information about on completing the wall damage repair job in front of our property.  Please advise on the specific plan and timeline to address this issue.As always, we look forward to the prompt resolution of these matters.   
Regards,
[redacted] and [redacted]

There were move out charges paid to 3rd party vendors for painting ($165), cleaning ($80) and carpet cleaning ($40).  A refund check of $75.71 was processed and mailed.

I have attached the invoices for the repairs that were made to Ms. [redacted] apartment #[redacted] by three separate, third party vendors for the amount sought after. Paint $150 which we were charged $165 for from [redacted]. Carpet $40 which we were charged $70 for from [redacted]. Cleaning $80 from a professional cleaner [redacted]. These charges are not unreasonable and were provided as Ms. [redacted] apartment required these services upon her move out and were charged at the lower amount as walk thru was done with the assessed charges before vendor estimates and or billing. Ms. [redacted] has received a $75.71 refund  from her security deposit. Please contact me if you need any additional information to help resolve this issue.