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Shenandoah Commons Apartments

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Shenandoah Commons Apartments Reviews (1)

February 1, 2018Dear [redacted]:Your notification letter regarding a complaint about Shenandoah Commons Apartments was received on January 31, 2018. Thank you for bringing the complaint to our attention and our response is as follows:Shenandoah Commons Apartments is a Section 42 rental...

community located in Front Royal, Virginia. Income restrictions are required during the application process to ascertain if applicants are qualified to live at the property. The resident applied for an apartment at the community, was approved, signed a 12 month lease, and moved in to unit 25-204 on May 16, 2017. Due to a change in income, the Resident incorrectly determined that she no longer qualified to live at the property. Please note that Section 42 rules allow for changes in income during ???upancy.Resident vacated the unit at the beginning of August 2017 without fulfilling the Lease Agreement dated May 16, 2017 nor was a 60 Day notification provided to the office which is clearly stated on the Lease. Resident was informed that she was not required to vacate the property even though her income had changed. A Final Account Statement was prepared for resident and revised after Accounting determined fees were not assessed properly. Resident was assessed for fees including the notification and termination fees stated on the Lease Agreement. Resident owed a balance from August move out and the balance was forwarded to a collection agency.A representative from Shenandoah Commons spoke with the (former) resident via telephone multiple times about the issue. To work towards a resolution, Shenandoah Commons agreed on January 24th, 2018 to reduce final charges to $539.00 as proposed by resident. Resident was informed of this decision on January 24th, 2018. Collection agency was notified of the revised balance due on January 24th, 2018, and communicated the account would be updated in a timely manner.Resident approved of the resolution and agreed to pay the amount due. The account will be satisfied and closed out as soon as payment of $539.00 is received.It appears that a resolution was reached by both parties and no further action is needed. We strive to treat all of our customers in a professional and courteous manner and do not take our goodwill or excellent reputation for granted. Please do not hesitate to contact me if you have additional questions or concerns.Sincerely,Jeffrey PShenandoah Commons Apartments

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Address: 9 Shenandoah Commons Way, Front Royal, Virginia, United States, 22630

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