Would not warranty a battery that was months old , claiming that another part fail causing the battery to failI believe the warranty state that if can be declined for misuse , abuse or racing and this battery was not abuse or use for racing
On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation of AAAOur experience with the service department at this dealership was horrendous Our vehicle was mixed up with someone else’s Upon arrival, the entire night drop envelope was filled out including the tag # etc When we called to check on the progress the service coordinator mentioned a vehicle that did not belong to us When we corrected him, he said “Hmm, that is weird” and proceeded to tell us what was wrong with “our” truck The repairs were authorized and we received a phone call that all work was completed We drove hours back to the dealership to pick up our vehicle When we went to pay for the repairs they handed us the wrong keys We corrected them and pointed out which keys belonged to us Again, the comment was made that is was strange When we got in our truck to leave it did not start It turns out that our truck had never even been looked at because they had fixed someone else’s truck under our name Of course, we were very upset about this error We talked with the service manager and he could get us repaired and on the road with a few hours I do not understand how a huge error like this could have been made We authorized and paid for repairs to a vehicle that did not belong to us and the keys to the wrong vehicle were made available to us We handed over the receipt for the cash we had paid to the service manager so he could research what had happened and he lost it When we asked for a copy of the receipt it took them a while to produce another one because the entire ticket had been deleted out of the systemThe worst experience of all occurred with an employee of the service department as I was leaving the business The error had been resolved and we were calmly leaving to begin our long drive back home several hours later A man stood up from his desk, unprovoked, and proceeded to shout at me from across the room He stated to me that he had made the error (which I did not know) and was shouting at me because I was upset about the error We were leaving and everything was over I have never been treated so poorly by an employee of a business before It was extremely unprofessional and unwarranted The service manager was yelling at him to sit down and be quiet but he continued his tiradeI do not understand how the mix up occurred when all the correct vehicle and contact information was included on the envelope that contained the keys I also am extremely upset about being verbally attacked by an employee that was not involved in the resolution of the problem and to whom I had not had a discussion about the incident withI had to make several phone calls to the director of Shenandoah Ford before she returned my call so that I could discuss this matterI do not believe this is good professional customer service eitherI would NOT recommend this service department to anyone and I will not use their services again They have TERRIBLE CUSTOMER SERVICE!!
Would not warranty a battery that was months old , claiming that another part fail causing the battery to failI believe the warranty state that if can be declined for misuse , abuse or racing and this battery was not abuse or use for racing
On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation of AAAOur experience with the service department at this dealership was horrendous Our vehicle was mixed up with someone else’s Upon arrival, the entire night drop envelope was filled out including the tag # etc When we called to check on the progress the service coordinator mentioned a vehicle that did not belong to us When we corrected him, he said “Hmm, that is weird” and proceeded to tell us what was wrong with “our” truck The repairs were authorized and we received a phone call that all work was completed We drove hours back to the dealership to pick up our vehicle When we went to pay for the repairs they handed us the wrong keys We corrected them and pointed out which keys belonged to us Again, the comment was made that is was strange When we got in our truck to leave it did not start It turns out that our truck had never even been looked at because they had fixed someone else’s truck under our name Of course, we were very upset about this error We talked with the service manager and he could get us repaired and on the road with a few hours I do not understand how a huge error like this could have been made We authorized and paid for repairs to a vehicle that did not belong to us and the keys to the wrong vehicle were made available to us We handed over the receipt for the cash we had paid to the service manager so he could research what had happened and he lost it When we asked for a copy of the receipt it took them a while to produce another one because the entire ticket had been deleted out of the systemThe worst experience of all occurred with an employee of the service department as I was leaving the business The error had been resolved and we were calmly leaving to begin our long drive back home several hours later A man stood up from his desk, unprovoked, and proceeded to shout at me from across the room He stated to me that he had made the error (which I did not know) and was shouting at me because I was upset about the error We were leaving and everything was over I have never been treated so poorly by an employee of a business before It was extremely unprofessional and unwarranted The service manager was yelling at him to sit down and be quiet but he continued his tiradeI do not understand how the mix up occurred when all the correct vehicle and contact information was included on the envelope that contained the keys I also am extremely upset about being verbally attacked by an employee that was not involved in the resolution of the problem and to whom I had not had a discussion about the incident withI had to make several phone calls to the director of Shenandoah Ford before she returned my call so that I could discuss this matterI do not believe this is good professional customer service eitherI would NOT recommend this service department to anyone and I will not use their services again They have TERRIBLE CUSTOMER SERVICE!!