[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf for some reason the business is unable to fulfill their promise, we will need to reopen this complaint Regards, [redacted]
6/9= [redacted] called; this job is completed and paid forDelays were due to factors beyond their control = wet weatherCustomer told business they would remove their complaint if given a discount/refundBusiness refused because delays were beyond their control
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] & [redacted] I am sending a copy of the contract they gave me the wrong size window and that is why the bay window is sticking about inches past the soffit the contract states the bay was to tie into the soffit not extend past the soffit and gutter so when it rains it will leak on top of the bay windows the bay window has a large picture window and flankers widows the contract stated inch flankers and what was installed is inch flankers so therefore the windows is extended by several inches and that is why the bay window is extended beyond the soffit and gutter we want the bay window not to extend beyond the soffit the window company made the mistake not us we just want a new bay window with the correct size installed and without the botton of the frame being cracked
RE: complaint #*** Revdex.com reported on 6/10/that Universal Windows Direct (UWD) would get back with me to set up a time to install the vents. UWD did not call me, but on 6/21/I called them, and my sales repo Brandon told me the saga from their end, and said I was next on their list to have my issues taken care of.On 6/28/Mike came out and fixed all my problems, saying that their supplier bears most of the blame, at least after the first mess-up. All my issues are finally resolved, over six months after most of the job was completed
Regards,
*** ***
6/10=called business (4:25) Mr*** said the customer's vents had to be custom made and special ordered from the factoryHe checked and they are in as of todayThe customer is on his list to call Monday to schedule the installHe expects this will take place within the next weeks
Business stated they don't believe they caused the crack, but out of goodwill they are willing to put a piece of metal on it They will have to put a piece on the other side so it looks right If the customer wants it fixed differently, let them know Once it is fixed, it will be
permanent Once the customer accepts this response, they'll schedule a service call With regards to the bay and soffit, they ordered the bay according to the contract specs and the customer signed off on it
Attn*** *** Jan2016Universal Windows Direct of Cincinnati completed hundreds of projects a yearMs*** ***'s has filed complaint in an attempt to get someone to repair her leaking box guttersUniversal Windows Direct is not responsible for the work that was done to modify her
box gutters prior to us replacing her roof and existing guttersMs*** has an older home that was built with box guttersMs*** hired another company to repair her leaking box guttersThey covered and sealed up the existing box gutters at her requestShe advised us that they were beginning to leak after we had finished our project for her, and she had signed a completion certificate that she was completely satisfied with our contracted workWe advised her that we do not work on box gutters and to contact the company who covered up the box gutters and they had not addressed the leaking issueShe allowed this company to covthe box gutters instead of repairing them at a much lower cost to herBox gutters should be resealed or removed completely not covered upWe have enclosed a copy of her signed completion certificate and a copy of her signed contractThe contract states we were to replace the roof shingles and remove the old existing conventional gutters and down spouts and replaceWe do not work on box gutters, and was not contracted to do soHer complaint is valid only with the company who covered up these existing box gutters and not with Universal Windows DirectWe always welcome additional work from our customers, unfortunately box gutter repair is not what we have the expertise to help Ms*** ***s withI hope she can contact the company that covered up her box gutters and get them to repair the leak that has occurredWe understand Ms*** ***'s frustration and thank you for allowing Universal Windows Direct to respond to this complaintThank You*** ***
6/27=Called business and spoke with ***He said he has been in touch with the customer and his gable is in, it's the right color, and the job is on the schedule for Tuesday, 6/or Wednesday, 6/The siding repair for back door and front area will be done at the same time
Today Thursday, 6/8, [redacted] stopped by and offered a new contract that replaces the bay window to the correct size and install at no charge. The old bay window will be removed, and the existing trim will be used on the inside. Customer signed the contract and was told it will take 6-8 weeks to manufacture. Business will come next week to measure.
6/9=[redacted] called; this job is completed and paid for. Delays were due to factors beyond their control = wet weather. Customer told business they would remove their complaint if given a discount/refund. Business refused because delays were beyond their control.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the...
business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If for some reason the business is unable to fulfill their promise, we will need to reopen this complaint.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com reported on 6/10/16 that Universal Windows Direct (UWD) would get back with me to set up a time to install the vents. Revdex.com gave me seven days (until 6/17, I suppose) to declare whether I am satisfied with UWD's response.It is now 6/15/16 and UWD has yet to get back with me. This is typical of the pattern I have experienced with them since December, 2015: they assure me someone will get back to me, and nothing happens. The financing company UWD uses, BB&T, has also contacted UWD about my situation twice and have not received a response either. BB&T says they will call again today.In addition to not receiving a response, I also worry that their plan is inadequate because it does not mention the other problems they need to take care of: no siding on the back door frame, a patch missing near the front downspout, problems with the siding on the pillars, and some of the siding that was installed falling off already. All these problems can be rectified if they would actually respond to me and actually come finish the job and fix the problems.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] & [redacted] I am sending a copy of the contract they gave me the wrong size window and that is why the bay window is sticking about 3 inches past the soffit . the contract states the bay was to tie into the soffit not extend past the soffit and gutter so when it rains it will leak on top of the bay windows . the bay window has a large picture window and 2 flankers widows the contract stated 17 inch flankers and what was installed is 21 inch flankers so therefore the windows is extended by several inches and that is why the bay window is extended beyond the soffit and gutter . we want the bay window not to extend beyond the soffit . the window company made the mistake not us we just want a new bay window with the correct size installed and without the botton of the frame being cracked
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf for some reason the business is unable to fulfill their promise, we will need to reopen this complaint Regards, [redacted]
6/9= [redacted] called; this job is completed and paid forDelays were due to factors beyond their control = wet weatherCustomer told business they would remove their complaint if given a discount/refundBusiness refused because delays were beyond their control
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] & [redacted] I am sending a copy of the contract they gave me the wrong size window and that is why the bay window is sticking about inches past the soffit the contract states the bay was to tie into the soffit not extend past the soffit and gutter so when it rains it will leak on top of the bay windows the bay window has a large picture window and flankers widows the contract stated inch flankers and what was installed is inch flankers so therefore the windows is extended by several inches and that is why the bay window is extended beyond the soffit and gutter we want the bay window not to extend beyond the soffit the window company made the mistake not us we just want a new bay window with the correct size installed and without the botton of the frame being cracked
*** *** asked for the customer's phone number in order to call and schedule an appointment dateHe was sent the complaint and all attachments on 6/
6/9=Mr*** called from the customer's addressHe has spoken with the installer and the job starts tomorrow, 6/
RE: complaint #*** Revdex.com reported on 6/10/that Universal Windows Direct (UWD) would get back with me to set up a time to install the vents. UWD did not call me, but on 6/21/I called them, and my sales repo Brandon told me the saga from their end, and said I was next on their list to have my issues taken care of.On 6/28/Mike came out and fixed all my problems, saying that their supplier bears most of the blame, at least after the first mess-up. All my issues are finally resolved, over six months after most of the job was completed
Regards,
*** ***
6/10=called business (4:25) Mr*** said the customer's vents had to be custom made and special ordered from the factoryHe checked and they are in as of todayThe customer is on his list to call Monday to schedule the installHe expects this will take place within the next weeks
Business stated they don't believe they caused the crack, but out of goodwill they are willing to put a piece of metal on it They will have to put a piece on the other side so it looks right If the customer wants it fixed differently, let them know Once it is fixed, it will be
permanent Once the customer accepts this response, they'll schedule a service call With regards to the bay and soffit, they ordered the bay according to the contract specs and the customer signed off on it
Attn*** *** Jan2016Universal Windows Direct of Cincinnati completed hundreds of projects a yearMs*** ***'s has filed complaint in an attempt to get someone to repair her leaking box guttersUniversal Windows Direct is not responsible for the work that was done to modify her
box gutters prior to us replacing her roof and existing guttersMs*** has an older home that was built with box guttersMs*** hired another company to repair her leaking box guttersThey covered and sealed up the existing box gutters at her requestShe advised us that they were beginning to leak after we had finished our project for her, and she had signed a completion certificate that she was completely satisfied with our contracted workWe advised her that we do not work on box gutters and to contact the company who covered up the box gutters and they had not addressed the leaking issueShe allowed this company to covthe box gutters instead of repairing them at a much lower cost to herBox gutters should be resealed or removed completely not covered upWe have enclosed a copy of her signed completion certificate and a copy of her signed contractThe contract states we were to replace the roof shingles and remove the old existing conventional gutters and down spouts and replaceWe do not work on box gutters, and was not contracted to do soHer complaint is valid only with the company who covered up these existing box gutters and not with Universal Windows DirectWe always welcome additional work from our customers, unfortunately box gutter repair is not what we have the expertise to help Ms*** ***s withI hope she can contact the company that covered up her box gutters and get them to repair the leak that has occurredWe understand Ms*** ***'s frustration and thank you for allowing Universal Windows Direct to respond to this complaintThank You*** ***
6/27=Called business and spoke with ***He said he has been in touch with the customer and his gable is in, it's the right color, and the job is on the schedule for Tuesday, 6/or Wednesday, 6/The siding repair for back door and front area will be done at the same time
Today Thursday, 6/8, [redacted] stopped by and offered a new contract that replaces the bay window to the correct size and install at no charge. The old bay window will be removed, and the existing trim will be used on the inside. Customer signed the contract and was told it will take 6-8 weeks to manufacture. Business will come next week to measure.
6/9=[redacted] called; this job is completed and paid for. Delays were due to factors beyond their control = wet weather. Customer told business they would remove their complaint if given a discount/refund. Business refused because delays were beyond their control.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the...
business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If for some reason the business is unable to fulfill their promise, we will need to reopen this complaint.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com reported on 6/10/16 that Universal Windows Direct (UWD) would get back with me to set up a time to install the vents. Revdex.com gave me seven days (until 6/17, I suppose) to declare whether I am satisfied with UWD's response.It is now 6/15/16 and UWD has yet to get back with me. This is typical of the pattern I have experienced with them since December, 2015: they assure me someone will get back to me, and nothing happens. The financing company UWD uses, BB&T, has also contacted UWD about my situation twice and have not received a response either. BB&T says they will call again today.In addition to not receiving a response, I also worry that their plan is inadequate because it does not mention the other problems they need to take care of: no siding on the back door frame, a patch missing near the front downspout, problems with the siding on the pillars, and some of the siding that was installed falling off already. All these problems can be rectified if they would actually respond to me and actually come finish the job and fix the problems.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] & [redacted] I am sending a copy of the contract they gave me the wrong size window and that is why the bay window is sticking about 3 inches past the soffit . the contract states the bay was to tie into the soffit not extend past the soffit and gutter so when it rains it will leak on top of the bay windows . the bay window has a large picture window and 2 flankers widows the contract stated 17 inch flankers and what was installed is 21 inch flankers so therefore the windows is extended by several inches and that is why the bay window is extended beyond the soffit and gutter . we want the bay window not to extend beyond the soffit . the window company made the mistake not us we just want a new bay window with the correct size installed and without the botton of the frame being cracked