Complaint: [redacted] I am rejecting this response because: My light bill is continuing to rise for the past two monthsI don't know how they figure I understandIt's not rightI'm not the only one in my neighborhood with this same complaintIt's only Mississippi PowerIf they look back in past summers, they will see that my bill hasn't been this highI didn't agree with anything Regards, [redacted]
Complaint:
***
I am rejecting this response because: There's no way that bill is correct when I'm only using lights, stove, tv and I don't know how the auditor could determine so when we both stood and watched how slow the meter was running and she act like she was too clean to even come inside. She stood at the door and determined what? She seen the home was being heated with gas and we both wacthed hot slow the meter was turning. I will contact whomever I can to get some help one this...justice dept, dept of energy or whomever I need to. Nope will not except this decision!!!!!!!! They need to get someone over here that's not afraid to figure out what is going on cause it has been going on too long!!!!
Regards,
Leona Bolar
Ms*** was enrolled in the Bill Extender Program, which extended her delinquent date
"margin: 0in 0in 0pt;">When she received her bills it reflected the balance that was extended past the original delinquent date along with the balance for the current monthThis can be confusing to the customer because it appears they are delinquent, when in essence we've provided her an extended delinquent date
Ms*** will be removed from the Bill Extender Program and any late fees that may have been billed to her this year will be credited to her account
A representative with Mississippi Power Company met with Ms*** and preformed an energy audit of her residence at *** *** *** *** ** *** **The representative and Ms*** discussed Ms***'s energy usage at her residence. Mississippi Power Company considers this case closed
Revdex.com:
" line-height: 150%">I have contacted a representative via phone and accepted their resolution in this matterI have also reviewed the response made by the business on your site in reference to complaint ID *** , and find that this resolution is satisfactory to me as well
Regards,
*** ***
New Customers that are established for less than months at Mississippi Power Company are disconnected for non payment if they do not pay their bill on time in that first yearMr***' account was established in May of Mr***' billing
period was from June 16, to July 19, his bill was emailed to him on July 19, 2016.
The message below was printed on bill asking customer to let us know if he could not pay the bill by 5pm on 08/02/
Because we value your business, we want to minimize the possibility of a service interruptionWe appreciate you paying your bill promptlyIf you cannot pay this bill by August 2, 2016,
please call us at 1-800-532-If payment is not received by the due date, you may be
required to pay a depositAdditionally, your service could be disconnected, in which case you
will be charged a reconnection fee to restore serviceIf you have any questions about this bill,
please contact us before your payment is dueThank you for allowing us to serve you
On August 5, 2016 a proactive call was made to Mr***. The phone was answered and hung up.
On August 10, Services were disconnected at 10:AM, at 11:AM Customer came to Biloxi office and paid bill and at 1:PM Mr***' service was restored
Mississippi Power Company does not door tag as part of our collections process. However, Mississippi Power Company uses proactive phone calls as a courtesy for delinquent bill notification. Under Rule 607 of “The Rules Governing Electric Service” on file with the Mississippi Public Service Commission, states the following:
“A bill for electric service shall be rendered by Company for each service month and is payable at Company's office within ten (10) days following date rendered, or on or before delinquent date shown on bill, whichever is later. If such bill is not paid when so payable, Company may at any time after expiration of five (5) days written notice, suspend service to Customer. If such bill is not paid within a further period of seven (7) days, Company may, at its option, treat service contract with Customer as terminated, whereupon all rights of Customer shall cease; provided, however, in such event Customer shall be liable to Company for all sums due as of date of such suspension of service and in addition thereto monthly minimum bills for unexpired portion of Customer's service contract or any existing renewal thereof, and Company shall have right to remove its meters and other property from Customer's premises.”
As answered in our initial response: On July 19, 2016 Mr. [redacted]’ was rendered an electric service bill with payment due on August 2, 2016. On August 5, 2016, Mississippi Power Company attempted to contact Mr. [redacted] via a courtesy call. On August 10, 2016 Mr. [redacted]’ service was disconnected. These actions fall within the guidelines of Rule 607.
In the compliant, [redacted] states no notice of a possible disconnection of electric service was received. [redacted] was...
mailed a bill in late July 2015 of a need for payment or the possibility of disconnection of electric service. Additionally, [redacted] received a Pro Active telephone call advising them of the need for payment. ([redacted] has received has received twelve (12) Pro Active calls over the last eleven (11) months.)
Pro Active Calls are made to customers that have become delinquent in their payment for electric service. The calls are made when the electric service bill is delinquent and a few days prior to when the disconnection could take place. When the calls are made contacts (notes) are placed on the customer’s account with the possibility of a few messages regarding the outcome of the call. For example:
· Live Answer and Early Hang up (Customer answered the call and disconnected the call before listening to the entire message)
· Answering Machine (Call made but was connected to answering machine or voice machine).
· No Answer (Call made, no answer or pick up by the receiver).
· Invalid Telephone Number.
Also, on the electric service bill that customers receive notices will appear when delinquent amounts are billed with the current amount. The following notice appeared on the electric service bill for [redacted] for the billing period June 23 – July 23, 2015:
Important Payment Notice
Because we value your business, we want to minimize the possibility of a service interruption. We appreciate you paying your bill promptly. If you cannot pay this bill by August 6, 2015,
please call us at 1-800-532-1502. If payment is not received by the due date, you may be required to pay a deposit. Additionally, your service could be disconnected, in which case you
will be charged a reconnection fee to restore service. If you have any questions about this bill, please contact us before your payment is due. Thank you for allowing us to serve you.
Mississippi Power does not provide door hangers prior to disconnection of electric service.Mississippi Power Company does not provide door hangers to disconnection of electric service. Below is a contact timeline for [redacted] the period of 7/11/2015 through 8/14/2015: 7/14/15 - Pro Active Call made to customer due to non-payment. Answering Machine. 7/23/15 – Electric service bill mailed to customer with delinquency notice printed on bill stating that there is a possibility of disconnection of service if payment not received by August 6, 2015. (Example of bill message above). 8/11/15 - Pro Active Call made to customer due to non-payment. Live Answer and Early Hang up. 8/14/15 – Electric Service Disconnected at 1:37 p.m. CDST. 8/14/15 – Credit Card Payment made at 7:15 p.m. CDST. 8/14/15 – Re-connection of electric service at 7:57 p.m. CDST.
Mississippi Power Company has documentation stating that a bill was mailed 06/29 which has a disconnect statement on the bill. It reads "If you cannot pay this bill by July 13, 2015, Please call us at 1-800-532-1502....Additonally, your service could be disconnected..."Customer...
was called at the phone number provided to Mississippi Power Company on 07/16 at 10:47 and answering machine picked up.There was one notice given on the bill and and an attempted phone call to notify customer of payment past due date.On 07/23 service was disconnedted at the meter 9:19am (10 days after the July 13 due date), after payment was made on 07/23 service was restored at 2:20pm.
Complaint: [redacted]
I am rejecting this response because: My light bill is continuing to rise for the past two months. I don't know how they figure I understand. It's not right. I'm not the only one in my neighborhood with this same complaint. It's only Mississippi Power. If they look back in past summers, they will see that my bill hasn't been this high. I didn't agree with anything
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The auditor that came out stood at the front door and talked to me in the yard and told me she didn't know what to tell me after we stood there and watched how slow the meter was turning. There is not way I have ever used $[redacted] worth of enegry as little as I use and use gas for heating my home. I will write to other offices because I'm not going to except the amount of my bill each month when I live on a fixed income, elderly, and use very little enegry. I'll complain until some listen and take action!!!! I truly wish there was another provider I could get for my power needs.... Mississippi Power is a rip of!
Complaint: [redacted] I am rejecting this response because: My light bill is continuing to rise for the past two monthsI don't know how they figure I understandIt's not rightI'm not the only one in my neighborhood with this same complaintIt's only Mississippi PowerIf they look back in past summers, they will see that my bill hasn't been this highI didn't agree with anything Regards, [redacted]
Complaint:
***
I am rejecting this response because: There's no way that bill is correct when I'm only using lights, stove, tv and I don't know how the auditor could determine so when we both stood and watched how slow the meter was running and she act like she was too clean to even come inside. She stood at the door and determined what? She seen the home was being heated with gas and we both wacthed hot slow the meter was turning. I will contact whomever I can to get some help one this...justice dept, dept of energy or whomever I need to. Nope will not except this decision!!!!!!!! They need to get someone over here that's not afraid to figure out what is going on cause it has been going on too long!!!!
Regards,
Leona Bolar
Ms*** was enrolled in the Bill Extender Program, which extended her delinquent date
"margin: 0in 0in 0pt;">When she received her bills it reflected the balance that was extended past the original delinquent date along with the balance for the current monthThis can be confusing to the customer because it appears they are delinquent, when in essence we've provided her an extended delinquent date
Ms*** will be removed from the Bill Extender Program and any late fees that may have been billed to her this year will be credited to her account
A representative with Mississippi Power Company met with Ms*** and preformed an energy audit of her residence at *** *** *** *** ** *** **The representative and Ms*** discussed Ms***'s energy usage at her residence. Mississippi Power Company considers this case closed
Revdex.com:
" line-height: 150%">I have contacted a representative via phone and accepted their resolution in this matterI have also reviewed the response made by the business on your site in reference to complaint ID *** , and find that this resolution is satisfactory to me as well
Regards,
*** ***
New Customers that are established for less than months at Mississippi Power Company are disconnected for non payment if they do not pay their bill on time in that first yearMr***' account was established in May of Mr***' billing
period was from June 16, to July 19, his bill was emailed to him on July 19, 2016.
The message below was printed on bill asking customer to let us know if he could not pay the bill by 5pm on 08/02/
Because we value your business, we want to minimize the possibility of a service interruptionWe appreciate you paying your bill promptlyIf you cannot pay this bill by August 2, 2016,
please call us at 1-800-532-If payment is not received by the due date, you may be
required to pay a depositAdditionally, your service could be disconnected, in which case you
will be charged a reconnection fee to restore serviceIf you have any questions about this bill,
please contact us before your payment is dueThank you for allowing us to serve you
On August 5, 2016 a proactive call was made to Mr***. The phone was answered and hung up.
On August 10, Services were disconnected at 10:AM, at 11:AM Customer came to Biloxi office and paid bill and at 1:PM Mr***' service was restored
Mississippi Power Company does not door tag as part of our collections process. However, Mississippi Power Company uses proactive phone calls as a courtesy for delinquent bill notification. Under Rule 607 of “The Rules Governing Electric Service” on file with the Mississippi Public Service Commission, states the following:
“A bill for electric service shall be rendered by Company for each service month and is payable at Company's office within ten (10) days following date rendered, or on or before delinquent date shown on bill, whichever is later. If such bill is not paid when so payable, Company may at any time after expiration of five (5) days written notice, suspend service to Customer. If such bill is not paid within a further period of seven (7) days, Company may, at its option, treat service contract with Customer as terminated, whereupon all rights of Customer shall cease; provided, however, in such event Customer shall be liable to Company for all sums due as of date of such suspension of service and in addition thereto monthly minimum bills for unexpired portion of Customer's service contract or any existing renewal thereof, and Company shall have right to remove its meters and other property from Customer's premises.”
As answered in our initial response: On July 19, 2016 Mr. [redacted]’ was rendered an electric service bill with payment due on August 2, 2016. On August 5, 2016, Mississippi Power Company attempted to contact Mr. [redacted] via a courtesy call. On August 10, 2016 Mr. [redacted]’ service was disconnected. These actions fall within the guidelines of Rule 607.
In the compliant, [redacted] states no notice of a possible disconnection of electric service was received. [redacted] was...
mailed a bill in late July 2015 of a need for payment or the possibility of disconnection of electric service. Additionally, [redacted] received a Pro Active telephone call advising them of the need for payment. ([redacted] has received has received twelve (12) Pro Active calls over the last eleven (11) months.)
Pro Active Calls are made to customers that have become delinquent in their payment for electric service. The calls are made when the electric service bill is delinquent and a few days prior to when the disconnection could take place. When the calls are made contacts (notes) are placed on the customer’s account with the possibility of a few messages regarding the outcome of the call. For example:
· Live Answer and Early Hang up (Customer answered the call and disconnected the call before listening to the entire message)
· Answering Machine (Call made but was connected to answering machine or voice machine).
· No Answer (Call made, no answer or pick up by the receiver).
· Invalid Telephone Number.
Also, on the electric service bill that customers receive notices will appear when delinquent amounts are billed with the current amount. The following notice appeared on the electric service bill for [redacted] for the billing period June 23 – July 23, 2015:
Important Payment Notice
Because we value your business, we want to minimize the possibility of a service interruption. We appreciate you paying your bill promptly. If you cannot pay this bill by August 6, 2015,
please call us at 1-800-532-1502. If payment is not received by the due date, you may be required to pay a deposit. Additionally, your service could be disconnected, in which case you
will be charged a reconnection fee to restore service. If you have any questions about this bill, please contact us before your payment is due. Thank you for allowing us to serve you.
Mississippi Power does not provide door hangers prior to disconnection of electric service.Mississippi Power Company does not provide door hangers to disconnection of electric service. Below is a contact timeline for [redacted] the period of 7/11/2015 through 8/14/2015: 7/14/15 - Pro Active Call made to customer due to non-payment. Answering Machine. 7/23/15 – Electric service bill mailed to customer with delinquency notice printed on bill stating that there is a possibility of disconnection of service if payment not received by August 6, 2015. (Example of bill message above). 8/11/15 - Pro Active Call made to customer due to non-payment. Live Answer and Early Hang up. 8/14/15 – Electric Service Disconnected at 1:37 p.m. CDST. 8/14/15 – Credit Card Payment made at 7:15 p.m. CDST. 8/14/15 – Re-connection of electric service at 7:57 p.m. CDST.
Based on information from the audit, the MPC respresentative believes the billing amount is correct.
Mississippi Power Company has documentation stating that a bill was mailed 06/29 which has a disconnect statement on the bill. It reads "If you cannot pay this bill by July 13, 2015, Please call us at 1-800-532-1502....Additonally, your service could be disconnected..."Customer...
was called at the phone number provided to Mississippi Power Company on 07/16 at 10:47 and answering machine picked up.There was one notice given on the bill and and an attempted phone call to notify customer of payment past due date.On 07/23 service was disconnedted at the meter 9:19am (10 days after the July 13 due date), after payment was made on 07/23 service was restored at 2:20pm.
Georgia; line-height: 150%; font-size: 10pt;">
Complaint: [redacted]
I am rejecting this response because: My light bill is continuing to rise for the past two months. I don't know how they figure I understand. It's not right. I'm not the only one in my neighborhood with this same complaint. It's only Mississippi Power. If they look back in past summers, they will see that my bill hasn't been this high. I didn't agree with anything
Regards,
[redacted]
Complaint: [redacted]
!
I am rejecting this response because: The auditor that came out stood at the front door and talked to me in the yard and told me she didn't know what to tell me after we stood there and watched how slow the meter was turning. There is not way I have ever used $[redacted] worth of enegry as little as I use and use gas for heating my home. I will write to other offices because I'm not going to except the amount of my bill each month when I live on a fixed income, elderly, and use very little enegry. I'll complain until some listen and take action!!!! I truly wish there was another provider I could get for my power needs.... Mississippi Power is a rip of
Regards,
[redacted]