Shenandoah Valley Electric Cooperative Reviews (26)
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Shenandoah Valley Electric Cooperative Rating
Description: ELECTRIC COMPANIES
Address: Mount Crawford, Virginia, United States, 22841
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The SVEC is a monopolized area business that I have no choice to have as my electric companySince they have taken over our area, our electric bills have increased to more than our mortgage payments and some very shady money issuesSVEC is member/owner non-profit that has in the last four years more than tripled our bills, making commercials where no marketing is needed, and given the CEO and his group of ten or so, raises reaching the millions and bonuses in the hundreds of thousands, yet our elderly have to choose to pay electric or skip their meds and now haul more wood to not use their electric heatThey have also made choices such as helicopter trimming in residential areas that got hung up in lines and lost power for several hours on the coldest days of the yearNot to mention the danger of that helicopter over homes with a hanging saw for hours and getting hung upTheir are issues with a $mistake on a check and threatened to disconnect and demanded deposits, when the bill has always been paid on time and in fullThey have been pocketing money hand of fist and we have not gotten ANY profits backThey still blame fuels and gas is so high, yet it is lower than it has been in yearsCEO Rummel raised his salary from $250,to $366,a year and his bonus in was a whopping $22,000, that is as much as a teacher makes in a year in our areaThe State Commission has been contacted by hundred or maybe thousand by now, but slow to no progress has been made as of yetThey are killing our community with safety issues and making any progress we had of survival in our area (especially our retired and elderly) practically impossibleThe monopoly has to stop and the government needs to help us with this, because the State Commission is taking too long and I don't think they are going to change anything that will keep us all from becoming homeless by the time SVEC is done collecting
This company offers great customer service, great stereo equipment and installation, and competitive pricesI would recommend them for any of your audio needs
The bill for the electric service account at this location is mailed on the last working day of the monthIf payment is not received in full by the 20th of the next month, a late payment penalty appliesIf the account still has an unpaid prior balance, this information reflects on the next monthly billAt that point, if the prior balance is till unpaid, a notice of pending termination is mailedThe notice provides days to present payment, or service termination could occurThe billing and payment procedures are contained within the Cooperative's filed and approved Terms and Conditions for Providing Electric Service The Cooperative utilizes AMR (automatic meter reading) across its entire service areaUsing power line carrier technology, the readings are transmitted through power lines to Cooperative serversActual meter reading obtained via AMR have been used for the billing of this accountNo estimated readings have been used to bill this account A Cooperative customer service representative will contact the consumer, and address their concerns regarding energy consumption at this location [redacted] * [redacted] Manager of Consumer Services Shenandoah Valley Electric Cooperative
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me and consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The Cooperative utilizes a third party payment processor to process customer payment by credit cardThe convenience fee is charged by the third party processor, per transactionThe payment processor keeps the convenience fee, and forwards the payment on to the CooperativeAs such, the Cooperative
cannot waive the convenience fee charged by the payment processor per transaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I contacted Ms*** by email, and we worked out a mutual solution to her complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I did finally receive this check on August 1st
Regards,
*** ***
For the "extra" funds this business collects from so many people, they sure have no options to allow their customers to catch up in hard times. The only thing they can (in their own words) graciously do is extend the due date for 30 days IF there is a person in the home with a severe medical issue. And they can graciously do this 2 times in a 12 month period. However this is NOT from their kindness, it is the law, and they only allow what the law forces them to! Not to mention the customer deposits they collect, that they can only get back if they pay their bill on time for 12 consecutive months. And you can't apply it to your account during hard times. Wouldn't that be better for them to do? Other wise they just hold thousands and thousands of dollars that do not belong to them and according to them never will belong to them. Seems like if they would allow one to apply their own deposit money on their bill when needed it would be a win win for everybody. And then this extra fee every month we are all charged. You know the one that they legalized through the state? And we periodically get updates on how much funds we accumulated each year. Because they have to take their leftover money each year from those fees and disperse them between all customers. Has anybody ever actually recieved their checks yet? I haven't met a person yet. And of course you can't apply that to your account either! No reason as to why. So this company is sitting on big chunks of each of our own money that we will probably never see again. But nothing we can do about it because they know their way around bulls@@@ laws and they only have to make it seem like we will get it back. The only way we can take a stand is to skip the commissioner and state level and go straight to the government then federal level. But this is a common law state so not sure what can be done. I am researching hard core on how to at least get enough of us all together to make enough noise where this company and its policies are thoroughly investigated and possibly attempt to force a change. All you blue collar hard working folks will hear about it when I am confident in our proper steps. I have a few political people that friends and family know already looking into what advice they can offer me. Stay tuned...
The bill for the electric service account at this location is mailed on the last working day of the month. If payment is not received in full by the 20th of the next month, a late payment penalty applies. If the account still has an unpaid prior balance, this information reflects on the next monthly...
bill. At that point, if the prior balance is till unpaid, a notice of pending termination is mailed. The notice provides 10 days to present payment, or service termination could occur. The billing and payment procedures are contained within the Cooperative's filed and approved Terms and Conditions for Providing Electric Service.
The Cooperative utilizes AMR (automatic meter reading) across its entire service area. Using power line carrier technology, the readings are transmitted through power lines to Cooperative servers. Actual meter reading obtained via AMR have been used for the billing of this account. No estimated readings have been used to bill this account.
A Cooperative customer service representative will contact the consumer, and address their concerns regarding energy consumption at this location.
[redacted]. [redacted]
Manager of Consumer Services
Shenandoah Valley Electric Cooperative
This company offers great customer service, great stereo equipment and installation, and competitive prices. I would recommend them for any of your audio needs.
The reissued refund check was mailed out on July 24th. I called the phone number on file for the account, and also sent an email to the customer, to see if the check had been received.
Review: They come to home to collect past due payment, would not allow me to go get cash to pay. so disconnected my service, then wanting to charge me extra, already extra in the part needed to be paidDesired Settlement: Human response, customers are human, we cant allow ourselves to hold hundreds of dollars to lay around the house, also not everyone has credit cards. Svec needs to stop ripping people off with fees for those already struggling.
Business
Response:
Thank you for contacting Shenandoah Valley Electric Cooperative regarding this complaint. The Cooperative only accepts cash or credit card as payment for a returned check. The amounts collected to restore electric service were per the Cooperative's Terms and Conditions for Providing Electric Service as filed and approved by the Virginia State Corporation Commission.
Review: I am appalled by my recent dealings with SVEC. I unfortunately live paycheck to paycheck but still manage to pay my bills. On September 26th we paid $95.17 via Western Union to avoid disconnection due September 27. My issue is, around 2:30 a SVEC Tech showed up to disconnect a day premature. So I met the gentleman outside and showed him PROOF of payment and all was fine, just like previous times before. This gentleman informed me we were good and I left for work. I get a call at 8pm from my boyfriend telling me our power is off! They would not restore power until we paid $255.00 and $40.00 a month will be added to our monthly bill for four months. When is proof of payment NOT accepted in this world? Meanwhile we lost a lot of perishables from having no power for almost 24 hours.Desired Settlement: Would like what is owed to me, and what is owed to Svec when it is due.
Business
Response:
A notice of pending termination was issued on 9/13/2013 for the account referenced in this complaint. The notice stated that if payment of a required amount was not received by the Cooperative by 8 am on Sept. 26th then service termination would occur. The required payment amount was not received by the Cooperative by 8 am on Sept. 26th., and an SVEC representative was sent to the location to collect the required payment amount, or disconnect electric service on that day, per the Cooperative's Terms and Conditions for Electric Service, as filed and approved by the Virginia State Corporation Commission. The notice of pending termination also contains this statement: To avoid this disconnection, payment of at least the past due amount must be received by the Cooperative prior to the scheduled termination date. Payments made at location other than SVEC offices may be delayed up to 5 days. Once service termination has occurred, the payments required to restore electric service are as follows: total outstanding balance of the account, reconnect fee, and deposit, or additional deposit if the deposit on had is not adequate to cover the two highest consecutive months bill in the past 12 month period. These required fees are per the Cooperative's Terms and Conditions. The SVEC representative stated that the proof of payment was a receipt for purchase of money order. A receipt that shows payment to a payment vendor who deposits directly to the Cooperative's financial institution is a receipt that reflects proof of payment. The payment in question was received by the Cooperative on Sept. 27th.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
Business
Response:
Ms. [redacted] filed a complaint with the Virginia State Corporation Commission, which is the regulator agency for utilities. I am working with the SCC to resolve this issue. [redacted] Manager of Consumer Services Shenandoah Valley Electric Cooperative
Review: SVEC sent monthly bill and before the bill was paid, they sent out another bill for more money. They do not read the meters at all. Our neighbors who have children and more family members in their home, their bill was at least $100 less than ours, we have three people in this home. The point is they wash a lot more clothes, have lights on at all hours, we go to bed by 11 pm. We have tried to talk to SVEC, but get no satisfaction. We have asked them to read our meter, but nothing happens. The level of our frustration has reached the limit, we have no choice; we have to have electric.Desired Settlement: We want them to look our account over and get this matter resolved. If we are due a refund, great. When we asked to have our meter read, please do so.
Business
Response:
The bill for the electric service account at this location is mailed on the last working day of the month. If payment is not received in full by the 20th of the next month, a late payment penalty applies. If the account still has an unpaid prior balance, this information reflects on the next monthly bill. At that point, if the prior balance is till unpaid, a notice of pending termination is mailed. The notice provides 10 days to present payment, or service termination could occur. The billing and payment procedures are contained within the Cooperative's filed and approved Terms and Conditions for Providing Electric Service.
The Cooperative utilizes AMR (automatic meter reading) across its entire service area. Using power line carrier technology, the readings are transmitted through power lines to Cooperative servers. Actual meter reading obtained via AMR have been used for the billing of this account. No estimated readings have been used to bill this account.
A Cooperative customer service representative will contact the consumer, and address their concerns regarding energy consumption at this location.
[redacted]
Manager of Consumer Services
Shenandoah Valley Electric Cooperative
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
The SVEC is a monopolized area business that I have no choice to have as my electric company. Since they have taken over our area, our electric bills have increased to more than our mortgage payments and some very shady money issues. SVEC is member/owner non-profit that has in the last four years more than tripled our bills, making commercials where no marketing is needed, and given the CEO and his group of ten or so, raises reaching the millions and bonuses in the hundreds of thousands, yet our elderly have to choose to pay electric or skip their meds and now haul more wood to not use their electric heat. They have also made choices such as helicopter trimming in residential areas that got hung up in lines and lost power for several hours on the coldest days of the year. Not to mention the danger of that helicopter over homes with a hanging saw for hours and getting hung up. Their are issues with a $.32 mistake on a check and threatened to disconnect and demanded deposits, when the bill has always been paid on time and in full. They have been pocketing money hand of fist and we have not gotten ANY profits back. They still blame fuels and gas is so high, yet it is lower than it has been in years. CEO Rummel raised his salary from $250,000 to $366,000 a year and his bonus in 2013 was a whopping $22,000, that is as much as a teacher makes in a year in our area. The State Commission has been contacted by hundred or maybe thousand by now, but slow to no progress has been made as of yet. They are killing our community with safety issues and making any progress we had of survival in our area (especially our retired and elderly) practically impossible. The monopoly has to stop and the government needs to help us with this, because the State Commission is taking too long and I don't think they are going to change anything that will keep us all from becoming homeless by the time SVEC is done collecting.
Review: I cancelled service the end of May I was told my refund check was mailed Mid-June it is now the end of July. Now I am being told its going to take another 2 weeks to see if the check cleared the bank. Then another 2 - 4 to reissue my check. This is bull I do payables this can be done in less then an hour and in the mail to me. They wouldn't wait 3 months for me to pay my Electric Bill I shouldn't have to wait 3 months to get my deposit back.Desired Settlement: I want my check mailed this week I have been patient enough!!!
Business
Response:
The reissued refund check was mailed out on July 24th. I called the phone number on file for the account, and also sent an email to the customer, to see if the check had been received.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did finally receive this check on August 1st.
Regards,
Review: I have been a loyal svec customer for years with excellent credit. The bill received this month was more than double the amount than average. SVEC charges a $3.25 fee to pay your bill online. I had to split up this large bill into two monthly payments to ensure it was paid in full prior to the due date and not considered late. I paid the first half online and paid the $3.25 transaction fee. I called today to simply ask that the second $3.25 transaction fee is waived due to my perfect credit standing and loyalty and I was immediately told no. I asked to speak with a manager and was transferred to a supervisor by the name of [redacted]. She was extremely rude and displayed zero customer service/supervisor skills. She began to lecture me that it was my fault the bill was so high because of the usage. She refused to put herself in my shoes or to empathize with the fact that I had already paid this transaction fee once this month. I was never calling to dispute the balance owed, only calling to make a payment excludiing having to pay another $3.25 transaction fee within the same month! I was treated as if I was at fault. I realize that with a utility such as electric there is no competition to go to, however, that should be no reason to treat the subscribers in the fashion that I was treated today when calling SVEC.Desired Settlement: I feel that an apology is warranted as well as a refund for one of the $3.25 transaction fees is deserved to me. Also, I feel that all SVEC center employees should be trained on how to provide the proper customer service at the level all customers deserve to be treated. Simply put yourself in the customers shoes!
Business
Response:
The Cooperative utilizes a third party payment processor to process customer payment by credit card. The convenience fee is charged by the third party processor, per transaction. The payment processor keeps the convenience fee, and forwards the payment on to the Cooperative. As such, the Cooperative cannot waive the convenience fee charged by the payment processor per transaction.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,