Shenandoah Women's Health

March 2, To whom it may concern:This letter is in response to ID ***We have contacted the laboratory service company that was billing the complainant for the amount of $I am unsure as to why he was being billed as there is a secondary insurance and that company has
been billed, but the laboratory service company has not yet received paymentI have verified that the secondary insurance is valid.In reference to removing the complainant name as the responsible party, this has been completed by the laboratory service company, per my conversation with * *** from the laboratory service company this date 3/2/However, the ex-wife did not sign the complainant name for any services as he has indicated by the complainantDue to an error by the reception staff the complainant's insurance was not verified as indicated by the complainant and the staff member attached the complainant name as the guarantor, as he was listed on the insurance card as the insured personFollow up with the reception staff member and also all other reception staff members has been completed, in reference to who is to be the guarantor when we have families in a divorced situationWe apologize for any inconvenience this may have caused.Sincerely,D K BFinancial S
Financial Support Advisor