Sheraton Chicago Hotels & Towers

Mr [redacted] I sincerely apologize that there was confusion at cheover the view that was booked and what you received If you would kindly call our Hotel Manager [redacted] he can assist you further with resolving this matter Thank You, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sheraton.com Ms [redacted] - Thank you for bringing this issue to our attentionI apologize for the miscommunicationI will research this and contact you directly with a resolution Warm Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Mr. [redacted]  I sincerely apologize that there was confusion at check-in over the view that was booked and what you received.  If you would kindly call our Hotel Manager [redacted] he can assist you further with resolving this matter.  Thank You, [redacted]

Mr. [redacted] - I sincerely apologize for the alleged damages to your car during your stay with us.  I understand that you have been in contact with [redacted] the parking provider and our Director of Security regarding the this.  I have also alerted [redacted] Parking Management to see if they can...

expedite an answer on your claim.  We truly appreciate you staying with us.

Initial Business Response /* (1000, 5, 2015/04/28) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sheraton.com
Ms. [redacted] -
Thank you for bringing this issue to our attention. I apologize for the miscommunication. I will research this and contact...

you directly with a resolution.
Warm Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)