Sheraton Garden Grove

One of the worst customer service ever, I am not surprised for the bad rating they are just after your money, front desk team are very unhelpful adding to that a manager by the name of [redacted] we were trying to get a room with a balcony or any room that have at least window for fresh air due to my health condition but he wouldnt help and I even went up to check the room they offered but I could not stay for mins I went down the manager lied about being up there for mins when he wasnt even there when we walked inReally a bad place to stay , we took a pic of the name tags of the front desk and we got a call from the supervisor [redacted] saying that he will kick us out of the hotel if we dont delete those pics I told him we will bring this to corporate and he didnt seem to care much I feel like I am in liquor store or a smoke shop not the sheraton

One of the worst customer service ever, I am not surprised for the bad rating they are just after your money, front desk team are very unhelpful adding to that a manager by the name of [redacted] we were trying to get a room with a balcony or any room that have at least window for fresh air due to my health condition but he wouldnt help and I even went up to check the room they offered but I could not stay for 2 mins I went down the manager lied about being up there for 20 mins when he wasnt even there when we walked in. Really a bad place to stay , we took a pic of the name tags of the front desk and we got a call from the supervisor [redacted] saying that he will kick us out of the hotel if we dont delete those pics . I told him we will bring this to corporate and he didnt seem to care much I feel like I am in liquor store or a smoke shop not the sheraton

One of the worst customer service ever, I am not surprised for the bad rating they are just after your money, front desk team are very unhelpful adding to that a manager by the name of [redacted] we were trying to get a room with a balcony or any room that have at least window for fresh air due to my health condition but he wouldnt help and I even went up to check the room they offered but I could not stay for 2 mins I went down the manager lied about being up there for 20 mins when he wasnt even there when we walked in. Really a bad place to stay , we took a pic of the name tags of the front desk and we got a call from the supervisor [redacted] saying that he will kick us out of the hotel if we dont delete those pics . I told him we will bring this to corporate and he didnt seem to care much I feel like I am in liquor store or a smoke shop not the sheraton