Sheraton Grand Sacramento Hotel

I am rejecting this response because: I am not excepting the response because even if there were several complaints about a smoke smell the actions of the security professional was not appropriate and was not ethical if he came to my room door and said that he needed to come in or he would get a hotel supervisor he writing in there gave me the option I proceeded to tell him I wanted a hotels supervisor before entering my room he rudely still did as he pleased and came into my room upon him coming in my room searching through my stuff he was in my room by himself to make an allegation that the smoke smell was coming from my room is an assumption given that in this response is that I had two rooms but I've only reserved one hotel room room being to top it off he antagonizes me as I waited minutes for valet to retrieve my car and to laugh at me and wish to not disclose his name is not professional given he had already violated my rights by entering my room the police department even need a search warrant before they can just injury room like that what makes him so different he definitely for his own safety should have had his partner who was a female hold the door open and keep visual iContact of him at all times I went into the bathroom where he yelled at me to not close the door even though I was trying to get dressed I couldn't watch him the whole time in my room but my diamond ring was never found once he left it was a really big disappointment as to the response you're giving me telling me it's OK for your employees to act in such unprofessional manner's as long as you guys have a valid excuse of a smoke smell assume to be coming from my hotel that is not acceptable and I feel like the more important issues of the matter should be addressed such as the harassment violation and the policies and procedures for certain protocol situations like this

Dear Mr [redacted] ,Thank you for taking the time to connect with Starwood Hotels & Resorts Worldwide, IncThrough our Social Media Team and the Revdex.com, your concerns have been brought to our attention Please accept our apology for your recent experience with Sheraton Grand Sacramento Hotel.Firstly, we would like to thank you and your fellow firefighters for your dedicated work, on a daily basis, serving your communities It must have been a great honour to ride in the processional that day As a fellow rider, it is always amazing to see fellow motorcyclists out to support various causes.The disappointment and frustration you have shared in regard to the parking billing is understandable We want your stay at Sheraton to be warm and welcoming from your time of booking through departure We are sorry you feel this was not the case On your behalf, we have connected with [redacted] ***, General Manager, at Sheraton Grand Sacramento Hotel to discuss your concerns and get some further information With the understanding your have already taken further action by contacting the Revdex.com and your credit card company, we appreciate your patience while we review on your behalf.Mr [redacted] , we look forward to reconnecting with you at the earliest opportunity.Best Regards, [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Sheraton has contacted me and has resolved the room issue to my satisfaction. Thank you for your assistance in this! It is great to have a resource like Revdex.com to rely on in mediating disputes like this. Thanks again,*** ***

To Whom It May Concern, We thank Ms*** for her feedback and apologise for any inconvenience caused We have had the opportunity to follow up with the management team at the hotel as we felt we should review this experience with them. The hotel advised that there was a need
to ask Ms*** and her party to relocateThis was due to several guest complaints about the smoking smell that was found to be from two rooms occupied by Ms*** and guests The Security Team at the hotel has a different perspective with respect to the interaction with the group Whilst we appreciate Ms*** feedback, we will not be in a position to extend any form of gesture of goodwillWe do however hope to welcome her back in the future to a much more positive experience with us. Sincerely ***

I am rejecting this response because: I am not excepting the response because  even if there were several complaints about a smoke smell the actions of the security professional was not appropriate and was not ethical if he came to my room door and said that he needed to come in or he would get a hotel supervisor he writing in there gave me the option I proceeded to tell him I wanted a hotels supervisor before entering my room he rudely still did as he pleased and came into my room upon him coming in my room searching through my stuff he was in my room by  himself to make an allegation that the smoke smell was coming from my room is an assumption given that in this response is that I had two rooms but I've only reserved one hotel room room being 707 to top it off he antagonizes me as I waited 30 minutes for  valet to retrieve my car and to laugh at me and wish to not disclose his name is not professional given he had already violated my rights by entering my room the police department even need a search warrant before they can just injury room like that what makes him so different he definitely  for his own safety should have had his partner who was a female hold the door open and keep visual iContact of him at all times I went into the bathroom where he yelled at me to not close the door even though I was trying to get dressed I couldn't watch him the whole time in my room but my diamond ring was never found  once he left it was a really big disappointment as to the response you're giving me telling me it's OK for your employees to act in such unprofessional manner's as long as you guys have a valid excuse of a smoke smell assume to be coming from my hotel that is not acceptable and I feel like the more important issues of the matter should be addressed such as the harassment violation and the policies and procedures for certain protocol situations like this

I am rejecting this response because:There is no resolution.  The fact of the matter is I received another email from [redacted], the Director of the Front Office, stating that the charges would not be removed.  I am appalled by the treatment and disrespect I have received from the Sheraton Grand Sacramento.

Dear Mr. [redacted],Thank you for taking the time to connect with Starwood
Hotels & Resorts Worldwide, Inc. Through our Social Media Team and the
Revdex.com, your concerns have been brought to our attention.
Please accept our apology for your recent experience with Sheraton...

Grand
Sacramento Hotel.Firstly, we would like to thank you and your fellow
firefighters for your dedicated work, on a daily basis, serving your
communities.  It must have been a great
honour to ride in the processional that day.  As a fellow rider, it is always amazing to see fellow motorcyclists out
to support various causes.The disappointment and frustration you have shared in regard
to the parking billing is understandable.  We want your stay at Sheraton to be warm and welcoming from your time of
booking through departure.  We are sorry
you feel this was not the case.  On your
behalf, we have connected with [redacted], General Manager, at Sheraton Grand
Sacramento Hotel to discuss your concerns and get some further information.  With the understanding your have already
taken further action by contacting the Revdex.com  and your credit card company, we appreciate
your patience while we review on your behalf.Mr. [redacted], we look forward to reconnecting with you at the
earliest opportunity.Best Regards,[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

To whom it may concern, please see below email sent to the guest: From: WP, Consumer Affairs Sent: 27 October 2016 15:37 To: [redacted] Subject: Your experience with the Sheraton Grand Sacramento Hotel- CN Dear Mr. McGonagle, Thank you for taking the opportunity to share your...

feedback regarding your interactions with the Sheraton Grand Sacramento Hotel. Please accept our sincere apologies for the inconvenience caused by this. First of all, congratulations on your upcoming wedding! We were excited to see that you were considering planning a part of this with us, but it’s regretful to see that your interactions with us have not been to your expectations. Our team have reached out to the hotel who are sorry to learn of the impression this has left you with. They shared that their team did their best to accommodate your needs, but are sorry to learn that you do not feel this way. A link was set up in order for you to enjoy a discount for the rooms you wished to book. However, through this link, you would still have been able to navigate to other rates that they offered. Having reviewed the rate you confirmed this was a fully prepaid, non-refundable rate. The terms and conditions of the rate was included on our website prior to confirming it. Mr. McGonagle, the hotel has shared that as per your request, the reservation has been cancelled and refunded in full exceptionally. However as the terms and conditions of the rate was included in our website, we would not be in a position to extend any further gestures of goodwill. We appreciate the time you have taken to bring your feedback to our attention. We hope we’ll have the chance to welcome you to stay with us in the near future. Sincerely, (Mrs) Christine NilssonSenior specialistConsumer Affairs, Executive DivisioN

Review: In January 2015 I booked a room with Sheraton hotel in Sacramento. The afternoon of Friday July 24 I was notified via a generic email address from Sheraton hotel that my reservation was cancelled and Sheraton rebooked me at a hotel on the other side of Sacramento, approximately 30 minutes or more away from the conference I was to attend in the hotel. Sheraton rep [redacted] was dishonest in stating the replacement hotwl could provide transport to the conference (the replacement hotel stated they were not able to provide transport other than making a stop at the conference site after dropping the morning guests off at the airport). Sheraton stated the new hotel would honor the Sheraton rate of 107 , however the replacement hotel only charges 60-70 a night depending on the discount package. I dont know if it was Sheraton's/[redacted]'s intent to keep the difference or simply overcharge me as a customer. In addition, the replacement hotel is not a very comfortable place, has terrible online reviews including one that mentions bedbugs. Sheraton has provided no point of contact and has failed to respond to any requests for rebooking that I have made. Sheraton, including Mr [redacted], has acted in a highly unprofessional manner.Desired Settlement: I am going to require Sheraton to cover the cost of the replacement room/hotel to cover the out of pocket amount, including parking, that I incurred as a result of their error.

Consumer

Response:

Sheraton has contacted me and has resolved the room issue to my satisfaction. Thank you for your assistance in this! It is great to have a resource like Revdex.com to rely on in mediating disputes like this. Thanks again,

Review: We stayed at the Sheraton Sacramento CA on 09/06/2013 to visit our son who lives in Sacramento. We stayed one night, upgraded for $30.00, ordered room service for $156.00 and also paid for parking.I looked at my account yesterday and saw that this establishment is charging on my card small amounts for $5.00 and $7.63 and $10.00 and $10.00 and $15.00 and $20.00 so I called them. They told me that the "front desk," will determine if the charges are right and although I had a zero balance bill when I left they "decided," that was not correct and tried to recoup more money and the "front desk agent," would decide what amounts those would be. I have had to cancel my card and am APPAULED at the business practice they are using! I cannot believe it is legal in any scope of the word to do this on anyones card an say this is "common practice," for this establishment. I will NOT pay these random amounts and sumitted this for investigation with you and my finanical institution and do NOT want this to happen to anyone else!

Product_Or_Service: Hotel Room

Desired Settlement: DesiredSettlementID: Refund

I want those small amounts refunded and I want to be given a letter of apology from this business and I want others to know this is what this business is doing with thier money!!! I will never stay there again and I will not be leaving position information, Please help me! The dollar amount is small but it is the principle that I left with ZERO balance and they decided to run my card for random amounts leaving me without a card this weekend and they refused to see this was incorrect practice

Review: I was overcharged $463.00 by the Sheraton Grand Sacramento on October 19th, 2015. When I called to investigate, it took them 11 days to get back to me.I was told, that when exiting the parking structure, approximately 25 motorcycles exited behind me and I was charged for them as well. In addition billing me, many of these individuals were also charged as well. I believe that the Sheraton Grand Sacramento fraudulently charged me, and also charged other individuals that were parked there.When attempting to correct these charges, I was dealt with rudely and unprofessionally.I would expect more from a world wide company that many people hold in high regard.Desired Settlement: I have filed a billing dispute with my credit card company, and been in contact with Sheraton Grand Corporate. I would simply like to be refunded the overcharged amount by the Sheraton Grand Sacramento.

Business

Response:

Dear Mr. [redacted],Thank you for taking the time to connect with Starwood

Hotels & Resorts Worldwide, Inc. Through our Social Media Team and the

Revdex.com, your concerns have been brought to our attention.

Please accept our apology for your recent experience with Sheraton Grand

Sacramento Hotel.Firstly, we would like to thank you and your fellow

firefighters for your dedicated work, on a daily basis, serving your

communities. It must have been a great

honour to ride in the processional that day. As a fellow rider, it is always amazing to see fellow motorcyclists out

to support various causes.The disappointment and frustration you have shared in regard

to the parking billing is understandable. We want your stay at Sheraton to be warm and welcoming from your time of

booking through departure. We are sorry

you feel this was not the case. On your

behalf, we have connected with [redacted], General Manager, at Sheraton Grand

Sacramento Hotel to discuss your concerns and get some further information. With the understanding your have already

taken further action by contacting the Revdex.com and your credit card company, we appreciate

your patience while we review on your behalf.Mr. [redacted], we look forward to reconnecting with you at the

earliest opportunity.Best Regards,[redacted]

Consumer

Response:

I am rejecting this response because:There is no resolution. The fact of the matter is I received another email from [redacted], the Director of the Front Office, stating that the charges would not be removed. I am appalled by the treatment and disrespect I have received from the Sheraton Grand Sacramento.