Sheraton Park Hotel at the Anaheim Resort Reviews (3)
View Photos
Sheraton Park Hotel at the Anaheim Resort Rating
Description: Hotels
Address: 1855 S Harbor Blvd, Anaheim, California, United States, 92802-3509
Phone: |
Show more...
|
Web: |
|
Add contact information for Sheraton Park Hotel at the Anaheim Resort
Add new contacts
The comments and concerns of this client were addressed via email to the client April 28.A goodwill gesture was made at this time to return all Frequent Guest Program points which had been used in the original transaction back to the client's account, accompanied by our apology for the...
service related issues experienced.A delay in the original crediting of these points was brought to our attention by the client May 5" andimmediately corrected with the final confirmation being provided May 6".We believe the good faith gesture made by the company is sufficient to now consider this case closed. Thank You[redacted]General ManagerSHERATON PARK HOTEL AT THE ANAHEIM RESORT1855 S. Harbor BlvdAnaheim, CA 92802t – 714 750 1811 f – 714 971 3626Sheroton.com/?n?heimreSort
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that after several follow up emails on my end, this resolution is now satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Review: This hotel does not employee housekeeping staff for overnight hours. At 02:00 a.m. sunday morning May 24, 2015; I found a trail of bug-bite sized blood drops on my sheets that I request to have changed saturday afternoon. They sent a security guard who was not trained on how to change a bed. I had to change the bed sheets myself, which I ended up directly on-top of the mattress during my sleep. This hotel was very unsanitary and did not take blood on the sheets seriously. Nothing was done by management. I was also double-charged parking when I only had one car. The front desk "comped" the second charges, however I only had one car in the first place. At check-in you write how many cars and the license plate number; so they knew I only had one car. I have contacted the general manager and corporate and I still have not heard back from the hotel almost 3 weeks later. I have to contact the Revdex.com because my frustration is at an all-time high. This hotel has no care for their paying guests.Desired Settlement: The business should refund one night minimum. The hotel promotes 3+ star ratings and customer satisfaction. I am far from satisfied. My rate should include clean sheets.