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Sheret Jewelers

57 E Main St, Springville, New York, United States, 14141-1245

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Sheret Jewelers Reviews (%countItem)

I was in Sheret's Jewelers on 12/27/18, at 10:56am & ordered a mother's ring for my wife, & paid $358.86 in full. It was a plain, 14K yellow gold band, with 3 stones in it. We were told & it is on the receipt, that it would be in on 1/16/19. When it did not come in on 1/16/19, we called the store & were told, "where they ordered from in AZ is behind with orders due to Christmas". "It should be in soon". Being a local business in our small town we let this go for a few days. When it was not in yet on 1/22, again when I called this store I was told it would be in soon. My wife called on 1/26 & she was told that,"It should be in on Monday". When it did not come in on Monday, 1/28, my wife again called the store & the employee working denied stating that the ring would "come in Monday-she stated she said it would be shipped on Monday the 28 & will be here on Wednesday, 1/30 & the owners of the business are away at a trade show". Well, I am typing this on 1/30/19 & we still do not have this ring which was ordered & paid in full over a month ago on 12/27/18.

Sheret Jewelers Response • Feb 12, 2019

Received response from the business showing a letter in which their supplier/repair shop sent to them regarding their apologies for their delay. Which in turn cause the consumer to

I understand that our extending shutdown of our factory due to our move, has caused you a customer relations issue with the lateness of your order. It was 100% our oversight to not notify our customers of the extended delivery dates. We are a company that prides ourselves on great service and guaranteed delivery dates, so to have a let-down like this is devastating. I'm writing this email to personally apologize to you and your customer for the lack of communication and for any inconvenience this has caused. We are better than this and hope to show you that by our actions.

Customer Response • Feb 12, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 57 E Main St, Springville, New York, United States, 14141-1245

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