Sheridan Auto Body

This place takes too long to complete your car repairs! They don't give you a correct estimated time for completionThey're favorite saying is next week! Next week becomes months!

Revdex.com, As stated in a previous response, there is no evidence to support the theft of the Ipod in questionFurthermore, our facility has posted signage
stating that we are not responsible for lost or stolen items left in the carHowever, while speaking to Mr*** we requested a receipt to show the value of the item and one was never provided to usMr*** stated that he removed everything from his car except the IpodWe asked him if it was possible that it was just misplaced at home with those other itemsAgain no responseWe are not responsible for anything lost or stolen from a customer’s car and EVERY customer is asked in person at the time of drop off to please remove any personal items from their carI would be willing to look at the customer’s receipt if he would just provide oneWe have no evidence that there was an Ipod in the carThank you, *** *** Body Shop Manager Sheridan Auto Group ***
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Ms. [redacted]'s Ford Fusion was involved in a major accident on 3-16-14. The vehicle was towed to our facilty on 3-19-15. [redacted] (her insurance company) was out to write an estimate and evaluate the damages on 3-23-15. The repairs...

were agreed to by all parties for us to pursue the repair and parts were ordered on 3-24-25. There were many internal structural parts that were necassary to perform the repairs on her vehicle. The rear floor came up on backorder and was not received until 4-20-15. Ms. [redacted] was notified of the part situation. We did were not even able to start repairs on he vehicle until it was here for 5 weeks already. This was a $17000.00 + repair. Ms. [redacted] was told in the begining that it would take 4-6 weeks to complete after the parts are received. The resolution that Ms. [redacted] wants, for us to buy her $437 dollar unrelated damaged part is not reasonable. We have paid for multiple weeks worth of Ms. [redacted]s rental in order to show her good faith as OUR customer and to prevent her from taking on any more personal expenses. Ms. [redacted] was NEVER lied to and we understand that a huge repair like this is very frustrating, but it takes time to make sure the vehicle is repaired correctly and safely. [redacted] Insurance company is the claimant company and will be refunding Ms. [redacted] and [redacted] for all expenses due to their insured causing the damages. Sent on: 6/11/2015 12:16:09 PM

Review: My car was hit on March 16, 2015. I chose Sheridan Auto Body to fix the car which everyone said was a 30-day fix. After hearing that some of the parts had been on back-order, I didn't start calling to ask about the car until May 1st. I was told then that my car "should be finished by Monday, in paint by Wednesday and you should have it on Friday." That Friday, I called and got the exact same story for the following week. That next Thursday, I was told I'd have it the following Tuesday. That Tuesday I was told the following Tuesday. That Tuesday, I was told after the holiday, Wednesday or Thursday. That Thursday, I was told "It's day by day, Mrs. Young." It is now June. They are 14 days away from three months for a one-month fix. They did offer a rent-a-car, but kept me thinking it would only be a few more days, so I chose to juggle cars and work instead. I've now lost hope that they ever intend to give me my car back and have accepted the rental.

I can't get an honest answer and am feeling helpless. I'm paying a loan on a new car that I haven't seen since mid-March! If I had accepted the rental from the beginning, they would have paid $437 for it up until I finally had to accept.Desired Settlement: Although Nationwide will ultimately be paying for the repairs because they've accepted full liability, we will still be getting a bill for a piece that had nothing to do with the accident. I'd like that $437 that I've saved them from a rental to be deducted from the cost of that piece.

If they had been honest all along, I would still be frustrated, but not nearly as angry as I am from being lead on and lied to.

Business

Response:

Ms. [redacted]'s Ford Fusion was involved in a major accident on 3-16-14. The vehicle was towed to our facilty on 3-19-15. [redacted] (her insurance company) was out to write an estimate and evaluate the damages on 3-23-15. The repairs were agreed to by all parties for us to pursue the repair and parts were ordered on 3-24-25. There were many internal structural parts that were necassary to perform the repairs on her vehicle. The rear floor came up on backorder and was not received until 4-20-15. Ms. [redacted] was notified of the part situation. We did were not even able to start repairs on he vehicle until it was here for 5 weeks already. This was a $17000.00 + repair. Ms. [redacted] was told in the begining that it would take 4-6 weeks to complete after the parts are received. The resolution that Ms. [redacted] wants, for us to buy her $437 dollar unrelated damaged part is not reasonable. We have paid for multiple weeks worth of Ms. [redacted]s rental in order to show her good faith as OUR customer and to prevent her from taking on any more personal expenses. Ms. [redacted] was NEVER lied to and we understand that a huge repair like this is very frustrating, but it takes time to make sure the vehicle is repaired correctly and safely. [redacted] Insurance company is the claimant company and will be refunding Ms. [redacted] and [redacted] for all expenses due to their insured causing the damages. Sent on: 6/11/2015 12:16:09 PM

Consumer

Response:

This place takes too long to complete your car repairs! They don't give you a correct estimated time for completion. They're favorite saying is next week! Next week becomes months!