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Sheridan Children's Healthcare Services

7700 W Sunrise Blvd Stop Pl-6 Mailstop PL-20, Plantation, Florida, United States, 33322-4113

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Reviews Medical Billing Sheridan Children's Healthcare Services

Sheridan Children's Healthcare Services Reviews (%countItem)

Sheridan has been extremely negligent in their billing practices, fraudulently sending a $3318 bill to collections after refusing to fix their mistake
Service dates 9/19/18 and 9/29/18 for amounts $2708 and $610 account #XXXXXXXX-AI and submitted to NRS collections account #XXXXXXXX. On 5/13/20 Sheridan representative Alicia O. said she pulled account back from collections and would keep it in house with Sheridan until my insurance appeal went through, but that was not true according to NRS representatives as of 5/26/20. These bills have been incorrectly submitted to my insurance by Sheridan multiple times since September of 2018 - starting with Sheridan giving incorrect In-Network codes so they were denied due to Out-of-Network, they admitted this 10-19-20. The latest denial was from 2-2-20 where EOB shows they were In-Network but denied due to untimely filing. Insurance advised me I owed them nothing because untimely filing was Sheridan's fault. Sheridan maintained for months that they did file in time and could prove it, but have never proven it nor made attempts to according to my insurance as of May 26, 2020. When I told them back in March that my insurance says they didn't prove it and I don't owe them anything they moved me to collections without ever having billed me. I called them (multiple times) to find out why and was left unanswered and upset - Sheridan was sometimes telling me they were still disputing with Ambetter (as of 4/15/20 and multiple other calls) yet I was in collections and they "couldn't" take it out of collections for insurance appeal. They also said they were done talking to my insurance and it was my job to do so. They said they were in network, they said they were out of network. They said they were waiting on my insurance and they said they were done waiting on my insurance. They said they took me out of collections and they said they couldn't take me out of collections. They said they had sent me bills for in network charges they said they had sent me bills for out of network charges - in truth they never billed me for these two amounts at all, ever, in or out of network - they just sent entire unadjusted amounts to collections. Although most Sheridan reps were pleasant enough to speak with, they had no useful, consistent facts/information about what was happening with my claims over the course of 2+ years. I received contradictory information, false assurances from them about getting everything straightened out and keeping it out of collections. I was never was called back or updated, I had to keep calling various reps and state my case all over every single time. The reps would either point fingers and blame my insurance *** or the hospital or make guesses about why this was so messed up but not actually find out what was wrong and call me back. It is such a mess and waste of my time to have to still be fighting these charges from 2018. My insurance *** informed me that on 5/11/20 they spoke with a Sheridan rep "Gabriel" who denied their In-Network status so Sheridan could collect full out-of-network amounts and said I should call them to set up payments. It is unknown why my insurance didn't correct him, but I have submitted to Sheridan the most recent EOB from my insurance showing them as in-network and denied due to untimely filing. The Sheridan rep "wasn't sure" what was happening, and acknowledged that I'd been told a whole bunch of contradictions/falsehoods. I decided instead of waiting on Sheridan to lose all responsibility of these claims to collections, I would file complaints with every possible state department and the Revdex.com to get this resolved before is escalated any further in collections and damages my credit.

Desired Outcome

Sheridan should cease collections and drop all charges against me. They were unable to correctly bill my insurance and/or prove their case. This is their own fault. It is illegal to bill me for their untimely filing loss. If my insurance appeal comes through and they decide to pay Sheridan, great - but the fact that I had to do their job (appeal my insurance, send them EOB's, dispute the collections debt, etc) and have been dealing with their negligent billing practices for over two years with no resolution and having to waste far too much of my time wading through their b.s. only for my credit to be threatened and get stuck with a disputed bill is ridiculous and shameful. They are a joke of a *** to me at this point who cannot do their one job - medical billing. From reading other Revdex.com complaints I see that I am not the only one Sheridan has used these slimy tactics on - they should really face consequences for these unethical/negligent practices.

Sheridan Children's Healthcare Services Response • Jun 01, 2020

Please be advised after thorough review of the account, I can confirm that the account was in fact removed from collections. However, it can take 30-60 business days for the credit bureaus to remove the account from the patients credit history. Please note that the appeal was filed to the patients insurance along with the records & proof of timely filing they require. As an out of network provider we have exhausted all possible avenues that we can to attempt to obtain payment for both of the remaining balance from the insurance. At this point the responsible party on the account will have to contact their insurance and request they review the medical records we have already provided to the insurance and reconsider the denial. In the interim we have removed the account from collections and notified NRS. They have closed the account on their end and it is now being handled entirely by our office. Please note though we understand your frustration, we have made every attempt possible to obtain payment from the insurance and have them reprocess the claims. If you would like to reach out to your insurance and request they assist please feel free to contact them directly.

Customer Response • Jun 02, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I called NRS to once again on 6/2/20 to check that the collections account has been closed like Sheridan stated above - NRS said they have NEVER received anything from Sheridan asking them to stop collections/close account. So I sent NRS an email of Sheridans Revdex.com response above, which should clearly show that Sheridan is making conflicting statements to me, NRS, and Revdex.com. In fact, in response to a CFPB complaint about this account negligently going to collections dated 6/1/20 (same date as Sheridan's above response to Revdex.com) the NRS wrote that Sheridan's told them "the balance placed with our agency (NRS) is the consumers responsibility". Quite a different statement from their same day Revdex.com response about closing NRS account. I have attached NRS/CFPB complaint/response as evidence.

Additionally Sheridan is still claiming OUT-OF-NETWORK status with my insurance *** Ambetter, even though I have provided them (and the Revdex.com and NRS) with proof of their IN-NETWORK status multiple times in the form of my insurance EOB - dated from 2/2/20 which lists them irrefutably as IN-NETWORK and denied due to untimely filing. If Sheridan has proof/paperwork of being listed as OUT-OF-NETWORK by my insurance *** dated more recently than the IN-NETWORK documents I have provided , they should make such documents available to me and the Revdex.com and my insurance, since my insurance has stated that they have not received anything from Sheridan since their IN-NETWORK denial due to untimely filing dates 2/2/20. At the very least Sheridan should look at the proof/EOB I and my insurance *** have provided them with and offer an explanation of why they haven't yet acknowledged it or provided any evidence to the contrary. And why are they trying to bill me for the entire amount when the adjusted/allowed amounts are plainly shown on the same EOB. I think this is why Sheridan is claiming to be out of network, to try to stick me with the entire bill, or do balance billing or some other illegal practice here in Florida, like billing the client the full amount after you were denied due to untimely filing.

Sheridan Children's Healthcare Services Response • Jun 04, 2020

Please note the account history shows the account was removed from collections and the balance was returned to our office on 5/13/2020. However, I have contacted the collection agency again and requested they close the account out on their end and remove it from the responsible parties credit history. We have received the response from NRS confirming the account is closed on their end and they are working diligently to have it removed from the credit history. I have also asked that if this has already been done on their end that they respond to us with confirmation and the date it was done for our records. Please note we are not claiming out of network benefits with your insurance. The insurance processed the claim as out of network and we then submitted an appeal. The insurance then advised they would process as in network but chose to deny the claim stating no authorization and untimely filing (both of which are incorrect) at which point we provided the insurance not only with proof of our timely filing but also the medical records which show no need for authorization. As we have previously stated, we have made every attempt to obtain payment from your insurance and thus far have been unsuccessful. We have exhausted all of our options and would suggest you contact the insurance and have them process our most recent appeal which includes documents we provided confirming there is no need for authorization and the claim was submitted on time.

Customer Response • Jun 05, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I have an appeal in progress with my insurance, but I have no evidence to support Sheridan's case. For unknown reasons Sheridan refuses to send/provide me with the documents supposedly submitted for their appeal, which they say would prove filing on time and no need for prior authorization. My insurance has told me repeatedly (as I have told Sheridan) that they have received NOTHING further about my claim (NO APPEAL) from Sheridan since their determination of IN-NETWORK denial due to untimely filing. Is my insurance *** incorrect? Possibly, Ambetter has made quite a few blunders in their information over the years as this medical billing dispute drags on. However Sheridan expects me to fix this, but then refuses to cooperate by providing me with the documents. That would be the correct step for Sheridan to take - to send me their DATED appeal package/paperwork that includes all evidence for timely filing/no prior authorization needed - so I can include it in my appeal. I am glad that Sheridan has finally confirmed IN-NETWORK status, as I have been told there are contracts in place for IN-NETWORK providers regarding billing and denials/appeals. In fact I would appreciate if Sheridan would send me a copy of their Ambetter billing contract/agreement, so any future conflicts stemming from appeal results could be handled appropriately. Also I appreciate and am pleased to see further steps taken with removing my account from collections/fixing my credit. Thank you Sheridan for doing the right thing there. So again, please provide me with all documents Sheridan has submitted to Ambetter for latest appeal, so I can add it to my existing appeal. This would be an extremely helpful and positive action to make.

Sheridan Children's Healthcare Services Response • Jun 08, 2020

Please be advised those documents are provided directly to the insurance. We are not authorized to release copies of claims we send to the insurances and EOB's sent to us from the insurances to anyone other than the insurances themselves. However, a copy of those documents was provided directly to the insurance itself and they should be able to provide you with copies of the documents they have on record pertaining to claims submitted on your behalf by a providers. Please understand as providers, we have exhausted every option we have available to us. We understand your frustration however, it is the insurance that is not processing the claims and citing incorrect reasons for rejections.

Customer Response • Jun 10, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)

Please quit claiming you have exhausted all your options, I'm sure your medical billing *** has lawyers and/or experience with insurance denials, so if you are in the right, fix it. It is not fixed by refusing to communicate with my insurance (which your *** has done) or by pretending you don't know if you are in or out of network, or by illegally trying to pass *** bills on to me by sneaking them off to collections. If you "cannot accept their denial", prove your case and have them fix it.

You cannot send me to collections or try to bill me for what is clearly my insurance ***'s liability. Florida has statutes and legislation specifically about this.

Sheridan representatives have already admitted filing mistakes to me and I have noted them. Ambetter only allows a certain amount of time for provider appeals (due to claim errors) and it sounds like you missed the window, therefore the untimely filing denial. However I still have an appeal in progress.

If your *** is still upset with whatever my insurance appeal results are, I suggest you report them to the same medical billing/insurance oversight agencies I've used to report all negligence in this matter. Hopefully one of these agencies can get both companies to work together to get this resolved.

Sheridan Children's Healthcare Services Response • Jun 11, 2020

Please be advised that the claims have been submitted properly to the insurance however, the reason for which the insurance is denying the claim is incorrect, there is no authorization required and the initial claim which was also incorrectly denied was filed in a timely manner. As providers we cannot force an insurance to pay a claim, we can only submit our appeals and evidence supporting our claim for payment which we have done. As previously stated, I have confirmed with NRS that the account has been closed out on their end at our request and we are currently handling the account in our office. We are continuing to work on getting the claim reprocessed by the insurance. In the interim, please feel free to contact us anytime if you have any questions or concerns, regarding this account.

Sheridan failed to correct a billing code error on a bill and sent the bill to a collection agency without telling me.
My wife underwent 18 months of cancer treatment, which included 3 surgeries. After the last surgery the anesthesia provider gave an incorrect billing code for insurance payment purposes. I contact Sheridan repeatedly about the issue since a bill collector called my home. I have contacted Sheridan several times over the past several months and was told each time that the case was being evaluated. The last time I called to see about a resolution, the Sheridan agent told me that she could not access the account longer because the account was sent to Capio for collection. No one at Sheridan can provide me a number to speak to a manager to see what decision was made and why I was not informed about it. We have a similar insurance issue with the anesthia provideer and it was a coding error. Sheridan did nothing to rectify the coding error and simply sent the bill to a collection agency without informing me. My insurance *** payed in the area of $500,000 for my wife's treatment (of which I am very grateful). It is unfathomable why this procedure was not covered.

Desired Outcome

I simply want Sheridan to pull the bill back from the collection agency and fix the coding error or at least inform me why it cannot be fixed and give me the opportunity to pay Sheridan directly.

Sheridan Children's Healthcare Services Response • Jun 23, 2020

Please note our response pertains to an account that is billed under a different billing provider that the one selected on this complaint. If you feel this is not the correct account or this information is incorrect, please respond with the information pertaining to the account you are referring to in this complaint.

Customer Response • Jun 25, 2020

Hi Eneida,

The issue now seems to be that the billing was sent back to Sheridan but they will not release information to the Revdex.com without me signing a HIPPA release. I don't want to do this. What I would like to have is some information from either the collection agencies or Sheridan as to what the current status of the bill is on their end. It is impossible to get any information from them (as it has been for over a year).

I plan on simply waiting to see how Sheridan responds if they do at all.

Thanks

Sheridan Children's Healthcare Services Response • Jun 29, 2020

Please be advised as previously stated the account we located is being handled by CAPIO. For assistance with this account please contact CAPIO at X-XXX-XXX-XXXX.

They are charging me a rate what is not agreed upon rate. They insist I must pay the rate they billed. And they send my bill for collection.
I had a surgery done on 12/06/2018. They quoted me a rate of 400 per hour. In the morning of surgery I paid the hospital what they asked. But I get a bill six months later $8000. I called and they said I didn't pay for the anesthesia. When I wanted to pay, they said I must pay at the rate they billed NOT the rate they quoted me. I tried to pay the bill at the quoted rate twice. They refused.

Desired Outcome

I want to pay as quoted prior to surgery NOT at the outrageous rate no one ever pays.

Sheridan Children's Healthcare Services Response • Jun 23, 2020

Please be advised after thorough review of the account we confirmed that on 9/16/2019, the patient contacted our office regarding the bill for the anesthesia services rendered by our clinician. At which time the patient was advised that the original rate offered was a prepayment rate which was dependent on the payment for the anesthesia services being made to us within a specific timeframe, as is explained to each patient when they are initially given the prepayment rate (discounted rate). After which the rate for the anesthesia would no longer be discounted. By the time the patient called us on 9/16/2019, the window of eligibility for the discounted rate had passed.When this was explained to the patient he disconnected the call. The balance on the account is correct. For assistance with the balance please contact Frost Arnett as their office is now handling the account.

Customer Response • Jun 24, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Before the surgery I paid the hospital whatever they asked me to pay. I didn't it did not include the anesthesia.
I got a bill from Sheridan afte six months. And I was shocked. I called them immediately. They agreed to let me pay the rate agreed upon but was hiking up the hours. Instead of 4 hours they asked for 7 hours. They asked me to get document from the hospital. After I retrieved the records from the hospital and talking with my surgeon I decided to pay the hours they charged me for. But at the 2nd call the customer service rep was very rude to me bcz the surgeon office called them disputing the charges. She refused to give me the rate quoted. I have recordings of both calls.And they should have recordings of the calls too.

Sheridan Children's Healthcare Services Response • Jun 25, 2020

Please be advised we have again reviewed the account and confirmed that on 9/5/19 the Doctors office did contact us and spoke with our prepayment department. The doctors office confirmed they advised the patient of the anesthesia services prior to the surgery and advised that the rate given is a Prepayment rate and that it must be paid prior to the surgery for the rate to be honored. We have reviewed the records on the account and confirmed the time and units for the anesthesia have been billed correctly. As a courtesy we have removed the account from collections and the patient will now be billed directly by us for the balance on the account. However, the patient must contact us to submit payment or set up a payment arrangement or the account will again go to collections after 3 or more statements go out to the patient without payment in full being received or a payment arrangement being setup on the account.

Balance Billing
I had an EGD 8/2015 at the in network hospital were I was employed using hospital insurance (Cigna) I paid my copay at the time of service. Now almost 4 years later I received a bill from a collection agency for over $1000. for the anesthesia that was apparently out of network. I never received any other bills or I would have addressed this matter at the time. I know that a bill was passed shortly after this making balance billing illegal in FL. This was very shady as I was never informed that the anesthesia company was out of network and this was a necessary service for my procedure and there were no other options.

Desired Outcome

When I contacted Sheridan, I was told that the account has been sold and there is nothing they can do. The collection agency (Capio Partners) is very rude and will not negotiate a resolution. I would like to negotiate the bill and have this removed from my credit report.

Sheridan Children's Healthcare Services Response • Jun 03, 2019

After a thorough review of the account including all charges, credits & adjustments on the account we were able to confirm that a claim was filed on 8/12/2015 to Cigna. On 8/19/2015 we received a payment from Cigna which posted to the account for $88.57. At which time we also applied a contractual adjustment to the account of $358.91. As per the Explanation of Benefits we received from the patients insurance the patients had a $1,000 deductible which had not been at the time services were rendered by our anesthesiologist. The EOB also reflected a $29.52 as coinsurance which made the total patient responsibility for the services rendered by our anesthesiologist $1,029.52. We made numerous attempts to contact the patient by mailing statements to the address on the account on 9/30/2015, 10/29/2015, 11/11/2015, 12/09/2015 & 1/6/2016. After repeated unanswered attempts to contact the patient via mailed statements, the account was referred to A.R.R. for collections until it was ultimately transferred entirely to CAPIO Partners for handling. Since this account was referred for collections after numerous unsuccessful attempts to contact the patient by our office and ultimately transferred to CAPIO after ARR was unable to obtain payment on the account, moving forward any further payment options and/or credit reporting related matters must be discussed directly with CAPIO at X-XXX-XXX-XXXX.

Company sent account to collections during payment plan.
I set up a payment plan for $10.00 a month in March 2018. I was informed by the person who helped me that I could pay as much as I could on my account and I would be okay and current. Well Today, April 24th I find out that it is a whole new procedure and my account was sent to collections because the minimum is $50 a month. This was not informed to me and very deceiving and deceptive business.

Desired Outcome

I would like either a lower payment of $25.00 per month. Or the main goal to have the total bill to be cut in half for my troubles

Sheridan Children's Healthcare Services Response • May 01, 2018

After thorough review of the account referenced in this complaint we were unable to find any record of having spoken with the patient in March. However, as per the conversation we had with the patient on 4/24/18 when they called in and spoke with our Customer Service Dept. at which time we initially offered a $50 a month payment plan. When the patient requested a further reduction in the monthly payment we complied and advised the lowest we could offer would be a $40 a month payment plan. The patient was advised they must make a $40 payment that day in order to have the account removed from collections and set up on the payment plan. Since the patient did make the payment for $40 as instructed the account has been removed from collections and there is now a payment plan on the account. The patient must make sure to make their $40 payment every 30 days to avoid the account being sent to collections again for non-payment.

Customer Response • May 04, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I indeed spoke to the business in March and want to see the bill cut in half as I had a $10 charge on my credit card toward the bill. To say that I did not speak to them is insulting. Whoever I spoke to did not record the conversation and it has caused hardship on me. I would be satisfied if they will cut the bill in half or offer a deep discount to pay off the bill.

Sheridan Children's Healthcare Services Response • May 15, 2018

We are unable to negotiate payment terms via this complaint. However, if the patient would like to discuss any options regarding the account balance which may be available, please contact our customer service department and they will gladly inform him of the options available.

Please explain this bill.
I received a bill on March 29, 2018, from this company for services that were done in August 2016. The bill also stated that my account was 60 days past due. Extremely confused I tried calling their office during their business hours (according to what is on the bill). I was notified that the office was closed. I called my insurance company United Health Care and was told that this company has been paid in full! I went to their online platform to see if I could view the break down of this bill and why it took so long to get to me. After I entered the account number XXXXXXX-, the last 4 of my SSN, and my birthday, I see a message stating "currently, no balance it due for this account." I have called, reached out through there customer portal, and emailed them to try to get an explanation as to where this bill is coming from. I have NOT received any type of communication from them.

Desired Outcome

I do not have a problem paying for a bill for medical services I received. I want an explanation as to why I am getting this bill when according to everywhere I look the account is paid. Please contact me.

Sheridan Children's Healthcare Services Response • May 22, 2018

We received the complaint on 5/15/2018 and have been trying to reach the patient on the following days: 5/15 5/16 and 5/21/2018. we left several messages for her to call back but as of today 5/21/2018 we have not received a call back. At this time we are going to adjust patient balance. leaving the patient responsibility zero. We have confirm the patient was never turn over to collections.

Customer Response • May 22, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunately due to work I haven't been able to contact them back. Im happy to hear that the balance was set to 0 because I couldn't figure out where it was coming from. Thank you for taking the time to get back with me.

I settled a debt with this merchant and they continue to contact me the collect a purported balance.
On April 24, 2017, I received an invoice from ***, Inc. for a procedure preformed on March 3, 2017. The invoice had a large billing error and I attempted to contact their customer service department at XXX-XXX-XXXX to discuss this matter. However, I was forwarded to different departments and ultimately forwarded to an extension that was never answered. I had the same procedure preformed twice before on June 6, 2014 and October 21, 2015 and I was billed by this same organization a total of $422.00 each time. However, the invoice, dated April 24, 2017 was demanding over 3 times the amount for the same procedure. On May 4, 2017, I sent a letter disputing the debt and explaining the billing error. I enclosed a check in full and final settlement of the debt. The face of the check also stated it was in full and final settlement of the debt. This settlement offer was accepted by ***, Inc. when they deposited the check on May 9, 2017. This organization continues to send me invoices for an alleged balance on a monthly basis. I sent a second letter on August 9, 2017, requesting they discontinue contacting me regarding this debt as it has been settled per U.C.C.3.311. However, they continue collection activities.

Desired Outcome

That they discontinue collection activities as the account has been settled.

Sheridan Children's Healthcare Services Response

After thorough review of the account reference in this complaint we have found that the charges billed for the Anesthesia services rendered are valid and the balance is ultimately the responsibility of the patient. After submitting our Claim to the patients insurance *** we applied the $2,858.86 payment we received from *** along with a contractual adjustment of $1,627.92 to the account. As per *** the remaining balance is the responsibility of the patient as part of their Co-Insurance. The charges billed on this account are for Anesthesia services which are billed in units of time. Although the patient may additional anesthesia services were required and rendered during this particular procedure or if the patients insurance advises the remaining balance is the responsibility of patient due to the terms of their coverage with their carrier then the remaining balance is to be paid by the patient. We applied the $422.00 payment we received to this account however at no point did we agree to accept it as payment in full on this account. The remaining $803.22 will continue to be due until payment in full for that amount is received. If the patient would like to contact our offices to make a payment arrangement for the remaining amount we will gladly assist. A copy of the patients EOB we received from *** confirming the remaining balance is the responsibility of the patient has been uploaded to this response.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response offered. I attempted to contact them by telephone requesting an explanation of the amount billed and received no response. When I sent a letter disputing the debt and submitting a check in full and final settlement, it was accepted. No one ever responded to my phone calls or letters. The account was settled when they deposited the check on 5/9/17 in full and final settlement. Per the U.C.C. 3.311, the debt has been satisfied and they are in violation of the Fair Debt Collection Practices Act with each additional invoice they have sent since 5/9/17. I have also notified the Federal Trade Commission of this ongoing violation. I am requesting they discontinue collection of this settled debt.

Sheridan Children's Healthcare Services Response

Please be advised the letter received from ***, was sent by *** the same day we notified the agency we have adjusted the balance to $0 and requested the account removed from collections. With regards to the call received, I will again contact *** and inquire what occurred and confirm that this account must be closed on their end.

Customer Response • Jan 17, 2018

The Revdex.com called consumer on 1/17/18 @3:41PM. Consumer confirmed, she received a letter from the collections agency stating her account was settled.

Received collection notice from Gulf Coast about a chest X-ray done at Bayfront Spring hill for heart failure. Bill for hospital paid in full!
Collection agency stated their client Tampa Radiology Assoc./Sheridan Healthcare who handles their billing for 2017 "sent me 3 letters to no avail". They have the correct address since I got the collection notice. Never received anything! Shouldn't have anyway, since covered by VA at 100%. Called hospital who confirmed receiving payment, but Tpa Radiology is "independent" from them and they washed their hands. After many hoops and loops and phone calls, finally got the contact phone # for Sheridan who also stated they didn't have the insurance info. Neglect from hospital/case management? At any rate, gave them the info and found out that there are other bills (6) which are going to go to collection as well and don't know anything about them. Not sure if trying to double dip since no documentation. They said they could use the insurance info for two bills but not the others. Makes no sense! They were rude and hang up on me and they said they were trying to help me but the insurance info wasn't sufficient, they also wanted a letter from the VA, etc to delay the process and put the collection notice on my credit report which is going to affect my credit for 7-10 years through no fault of my own. I am trying to recup from my last heart failure and preparing for a cancer treatment since I am still too weak and then I have to handle all this nightmare in between, due to administrative idiosynchrasies, inefficiencies, nncompetency, let you be the judge! I couldn't go to the VA hospital since living in Brooksville and I coded twice so nearest hospital was the only option. I was reassured by case management of hotel that I wasn't going to be stuck with bills and here we go!

Desired Outcome

The billing company has the insurance info from hospital and from my last phone call. Forward all "independent" bills if legit to the VA who has authorized the payment of all bills for that incident. Take them off collection and credit report ASAP before the 30 days expire.

Customer Response

Forwarded message
From: CBRL1997
Date: Mon, Oct 16, 2017 at 4:47 PM
Subject: Re: Revdex.com Complaint Case# *** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
To: ***@Revdex.com-email.org

Well, the matter seems to have been resolved. The CFO of Bayfront where my husband was admitted and where X-rays performed, even if independent physician, had all bills removed from collection. So I was told. They don't like bad publicity! Thank you for following up!

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Address: 7700 W Sunrise Blvd Stop Pl-6 Mailstop PL-20, Plantation, Florida, United States, 33322-4113

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+1 (954) 939-6970

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www.shcr.com

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