Sheridan Hotel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,  [redacted].
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,  [redacted].
[redacted]...

Dear [redacted],
Thank you for your comments submitted to the Revdex.com regarding your recent stay with a Sheridan property.
While your concerns are important, our office is not affiliated with Sheridan Hotel's and are unable to assist you with your concerns.
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Please contact the hotel directly to further assist you with your complaint.   Thank you kindly in advance and hope you have a great day.
Sincerely,
[redacted]
[redacted]

Review: On 4/*/14, I arrived at the Sheridan Hotel, ( an affiliate of Best Western Hotel) on [redacted], ( My stay was from 4/*/14-4/*/14) upon arrival I was not greeted however the front desk employee was training someone for several minutes before I requested to be checked in, Once I arrived in the room I found that there was no hot water, I called the front desk where I was instructed to run the hot water for 15mins which I ran for 1/2 hr, I went to take a shower to find that the water was ice cold. I called the front desk once again and requested a [redacted] which the front desk stated " that there was no one available", however the woman indicated that she would send down a handyman, when I returned later that same day, I again went to shower and again nothing had been fix, I requested a new room however the woman declined without even looking into the data base to see if anything was available. I was not able to shower on Sunday ( my last day) there because the water was too cold to handle. I attempted to notify the manage and called six times on 4/*/14, and again was told that there was " no [redacted]" only after threatening the associate with superiors did she put the [redacted] on the line, I informed him of the issue and he stated that he would reimburse me 1/2 my room which was $125. 00, although I was not completely content I accepted, the [redacted] instructed me to speak with his associate [redacted] and she would give me the hotel information so I could provide all my debit info. I obtained the address ( [redacted]) and sent her all the info [redacted] requested, ( date of stay, my name and debit card info) , I emailed [redacted] on 4/*/14 at 6:29pm. I than called back on 4/**/14 because I never heard back from [redacted] , [redacted] nor was the funds put back in my account as promised. I spoke with [redacted] and confirmed that I had emailed her the necessary information and initially she stated that she never received however recanted this after I confirmed by email address and had no exact answer as to why the funds were not reimbursed as her [redacted] promised that SHE could do, she requested to call me in 10 mins and again like all the other phones never called me back. Due to my fustration I was enraged and gave the phone to my friend she became enraged with [redacted] the [redacted] and he stated that because we were going to report him the Revdex.com he was not going to give me the refund back.Desired Settlement: I would like to be reimbursed for the full 286.96 for my horrible stay, and would like corrective action against the [redacted] who [redacted] and [redacted] front desk who lacked professionalism, were neglectful, rude, and unresponsive to my concerns.

Business

Response:

Dear [redacted],

Thank you for your comments submitted to the Revdex.com regarding your recent stay with a Sheridan property.

While your concerns are important, our office is not affiliated with Sheridan Hotel's and are unable to assist you with your concerns.

Please contact the hotel directly to further assist you with your complaint. Thank you kindly in advance and hope you have a great day.

Sincerely,

Review: During my stay at the Sheraton Hotel (July *) I have been bitten by bed bugs numerous of times. I notify the front desk on what's going on and the only thing they offered me was an extra seat to put on the bed. I looked at him and said are you serious I am bitten by bed bugs and all they can do is offer me an extra sheet. I said no thank you I would like my money back because I'm not pay for discomfort. He said I have to wait because his manager Is not in and that I have to wait until the morning and he would handle the situation, but for now I can only switch you to a different room. I said ok and I will be taking this up with him. Since Sunday I have not heard anything from the manager. I've called and called but still no answer from nobody all the front desk people kept telling me was a manager is not in he will call you.

Review: My complaint with this hotel is, that I check in for 4 hours and the front desk guy over charged me of a total amount of $136.00 dollars, when he supposed to charged $80.00 dollars.

This is happend on september [redacted] 2015.Desired Settlement: To have a honest business and not to rob from ther customer.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, [redacted].

Review: Hello my name is [redacted] and the nature of this complaint is that this hotel is very unprofessional I was at the hotel from march ** - ** I drove five hours to this hotel just to be treated like I was dumb and come to find out they were the dumb ones [redacted] who was the [redacted] for the day asked me did I have a reservation I said yes and told him everything he needed to know he swiped my debit card. And that was it by the time I got to my room is was nothing I asked for. This is where the problem came in at. I proceeded back downstairs. And told him he gave me the wrong room he then began to look at his computer as if I was lying. So I called the the booking agency and spoke to another person named [redacted]. He then corrected the reservation I was instructed to give my card to the [redacted] again. Then what happened next really made me hot. He over drew my account cause my card was coming up declined after he said he cancelled the card. When I looked at my account he charge me twice for the room and then on top of that I have 156 dollars worth of overdrawn fees. He used my sisters card because my card was being declined. I need my money back now. I think this is a scamDesired Settlement: I want my money back.