Sherman Brothers Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We had problems with this contractor from the start They installed handles in the wrong place and had to order new fronts for several of our cabinets Then their sales person indicated that they were not making much money off the job, but it was their fault, because of poor workmanship.Items were not installed square and the reason they had trouble getting paid was that when we owed them $and one cabinet face had not come in yet, they demanded payment of most of the balance I told them that we would pay the balance when the job was complete Also, they installed the cabinet pullouts incorrectly and we had a difficult time getting them to make it right.They finally sent the supervisor out to fix all the problems He did a reasonable job, but we should not have had to hold back payment to get it done right.The bottom line here is that we wanted them to do what is right I have had a professional cabinet maker assess the problem with our cabinets falling down from the ceiling His assessment was that No fasteners (screws) were put into the cabinet frame into the studs in the ceiling Therefore I conclude that the workmanship was faulty and improperly done No further action is expected from this contractor, but I would like consumers who check to know that the work done was sub-standard and the customer service was poor Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We had problems with this contractor from the start.  They installed handles in the wrong place and had to order new fronts for several of our cabinets.  Then their sales person indicated that they were not making much money off the job, but it was their fault, because of poor workmanship.Items were not installed square and the reason they had trouble getting paid was that when we owed them $1000 and one cabinet face had not come in yet, they demanded payment of most of the balance.  I told them that we would pay the balance when the job was complete.  Also, they installed the cabinet pullouts incorrectly and we had a difficult time getting them to make it right.They finally sent the supervisor out to fix all the problems.   He did a reasonable job, but we should not have had to hold back payment to get it done right.The bottom line here is that we wanted them to do what is right.   I have had a professional cabinet maker assess the problem with our cabinets falling down from the ceiling.  His assessment was that No fasteners (screws) were put into the cabinet frame into the studs in the ceiling.  Therefore I conclude that the workmanship was faulty and improperly done.  No further action is expected from this contractor, but I would like consumers who check to know that the work done was sub-standard and the customer service was poor.
Regards,[redacted]

The work done at the subject customer's home was started on 10/21/2009. It was completed on 12/28/2009. We had a difficult time from homeowner being paid but were finally paid on 1/14/2010. The [redacted] enforces contractors to provide a 2 year warranty for construction. We usually...

will go beyond 2 years if it's within a reasonable amount of time. This job was almost 5years ago. We spoke to the customer and advised we could come out for a service charge to assess damages. The homeowner did not think it was acceptable for us to charge him anything. As with any service industry there is a warranty period. I would appreciate a follow-up regarding this matter. [redacted]Western Skies Restoration, Inc.