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Sherman Property Management

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Reviews Sherman Property Management

Sherman Property Management Reviews (2)

First off, I have to comment that the response given from Sherman in the previous review exactly matches the lack of care and responsibility that this company takes for it's actions. Do not ever deal with a business who is unwilling to apologize or follow through.

I was a good tenant and never paid rent late but apparently moving early because you had to relocate for a job is reason to suck you dry of every penny they can get. They are unorganized, uncaring, and do not follow through on what they say. It's a shame because they have some very nice properties. I would like to say a personal shame on you to Willie, the office manager, for telling me I would receive my deposit back and then back peddling later. Shame on their accounting for poor record keeping and submitting an already paid bill to collections nearly a month later. And shame on the company as a whole for making good people suffer and never offering an apology or taking responsibility for their actions.

This is not a professional, trustworthy, or fair company to deal with. On their website they have a quote from their president: “My father, Bill Swartz Jr., started a business on Sherman Street back in the 70s,” explained founder Bill Swartz III. “The Sherman name pays tribute to his customer service philosophy and work ethic. We listen to the needs of property owners who expect us to find qualified and reliable residents for their properties. We also listen to the needs of residents who want a nice place to live, great customer service and speedy maintenance response. Our team at Sherman works hard to help transform buildings into communities that attract and retain residents. We have many long-term residents and property owners, and I think those long-term relationships are the key to our success.” It is unfortunate that this establishment has not lived up to the ideals described in this quote.

Review: October 16. 2013

We were in contract with [redacted] Property Management to manage our townhouse during the tenancy of the tenant residing at our house. Upon the tenants eviction of the property a pest control company was hired by [redacted] with our approval to exterminate for fleas. [redacted] billed us more than what was agreed upon. In addition there was a problem with a cat that was left behind hiding in the rafters. In spite of numerous requests, [redacted] did not arrange to remove the cat for almost two weeks, at which time their emergency service was called on the weekend by a neighbor to please save the cat. We were billed a considerable fee for this service which was neither an emergency nor authorized and should have been taken care of promptly during normal business hours. We have tried to communicate with them and they have not been willing to address the issues or discuss them with us other than demanding payment or threaten legal action.

We made a reasonable offer and sent a check that we felt was more than a fair compromise on our part.

We have enclosed documentation for your review. Your help in resolving this matter is very much appreciated.

Sincerely,Desired Settlement: Please see attached

Business

Response:

November 12, 2013

In response to the above referenced ID number, we submit the following:

In accordance with the management agreement between [redacted] Property Management, Inc. and the property owner, we proceeded with collection action for rent due from the tenant placed by the property owner. Upon filing the necessary court actions this tenant was evicted. In accordance with the laws of Pennsylvania (Landlord tenant act) our office followed procedures accordingly.

The property owner approved flea extermination of the property. No dollar figure was quoted to the property owner at the time of approval. Our office places an overhead markup on all subcontractor invoices on a sliding scale. The property owner was billed within this guideline. The property owner asked our office staff to remove the cat from the property that was left behind from the tenant. I personally was at the property several times after the tenant’s eviction to place trash out on the pick-up date and to look for the cat. The cat was not detected on several occasions and a window was left partially opened hoping the cat would come out of hiding. Our office received an “after hours/weekend” call from a neighbor of the property and stated that they heard the cat howling. A technician was dispatched and was asked to place a trap inside the unit to try to capture the cat. Subsequently the cat was trapped and taken to the SPCA.

Our office and staff provided service in accordance with the management agreement for this property allowing expenditures of less than $500.00 without owner permission and billed the amounts accordingly. In addition to the work that was billed for, our staff made several attempts to find the cat at no additional charge to this property owner. This client contacted our office with questions and was given extensive explanation with no satisfaction or reimbursement.

The balance of $152.30 for services remains unpaid and due from **. and [redacted]. [redacted].

Should you have any questions, please feel free to contact me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: There is no mention of overhead markup on all subcontractor invoices on the management agreement nor was there any verbal mention of it. The customer should be made aware of these additional hidden costs up front. **. [redacted] had told me verbally that it would just be the cost of the extermination and [redacted]'s bill was $210.00. [redacted] did not like that we were aware of the actual bill and told [redacted] that they may not talk to us.

In regard to the removal of the cat, it absolutely was not an emergency and an outside party has no right to order emergency service for [redacted] or us. The answering service should have gotten authorization before sending out a service man. I actually spoke to the service man after the cat was removed and he told me that this was the most rediculous emergency he has ever had. The cat was actually returned to the tenant not to the SPCA. Had [redacted] used this service of using a trap in a timely manner, the cost would have been considerably less for non emergency service or the service could have waited until Monday morning. [redacted] was paid a management fee for the month and therefore there was no reason for reimbursement for taking out the trash. In view of the above, we do not feel that we owe [redacted] any additional money and probably paid them more than the service would have cost during normal business hours.

Regards,

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Description: Apartments

Address: 1210 E Market St, York, Pennsylvania, United States, 17403

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