Sherrick Management Ltd

Initial Business Response /* (1000, 5, 2015/08/20) */
At Making It Big, we pride ourselves on our outstanding Customer ServiceWe respond to all customer contacts within hours and resolve any and all issues with customer's best interest in mind*** called us on 7/31/in regards to
purchasesOne of which she made on July 14th of for pairs of underwear and the other more recent purchase on 6/3/for pairs of underwear, totalShe stated that her order of black underwear from over a year ago had orange coloring to them and that the ones she recently purchased had the same issueThis was the first time we had heard from *** in regards to either order
Our return policy is very clearly outlined; we accept returns within days for a refund and outside of days for a credit on fileReturns must be in first quality conditionIf there is a quality issue of some sort, we will happily accept the garment back, in or out of the day range, even if it had been washed or wornWe inspect all garments upon receipt to deem what the quality issue may be
We offered to have *** send back the underwear from the most recent order (we were not going to ask she send back undies that she had been wearing for over a year) for inspection, to which she refused because "she wears them"Without inspecting the garments, we are unable to verify if there is a problem
Our underwear is one of our absolute best sellers and we have never heard from any of our customers of any discoloration after washingWe tested washing a pair here, according to our wash instructions, and the underwear came out without any discoloration
We would like to again, offer *** to send back a pair of the discolored underwear so we may try to resolve this situation for her
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unreasonable for this company to expect me to send them the garments in question (as I would not have any in my possession.) I left a few messages prior to actually speaking with a customer service representative and was never called back(Hardly quality customer service if you ask me.) I happened to look up their reviews and found other customers did have issues with the garments discoloring after washing them so I am not the only one reporting thisI never complained about the fit of the garment (which happens to be of good quality) only the "discoloration" issueI would like to receive a replacement of the garments in question ,not a credit that I can use on a future purchaseI can't afford to purchase additional items and have the same thing happen once again.( as this has happened to me twice already) I am hopeful the company will send me replacement garments and we can resolve this issue accordinglyIf this can't be arranged then I will seek legal counsel in this matter and the next correspondence will be from my attorney
*** ***
Final Business Response /* (4000, 9, 2015/09/09) */
As we stated in our previous response, we must inspect an item in order to determine if there is a quality issueIt is clear the *** is unwilling to send one of the undies back and therefore it sounds like we are unfortunately unable to reach a resolution
Final Consumer Response /* (4200, 11, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have the financial means to send back the merchandise in questionI can send a picture of the defective garment if acceptable by this companyIf they are unable to accept this method/means of showing/proving that their merchandise is defective then there is little I can do on my endIf there is no favorable resolution then I will go to social media for support and share my negative experience with my Weight Watchers and NAFA online Support Group's in addition to waiting to see what Legal Aid can do for me
Thank you