Sherwin Williams Company- Store # 7399

I have attached a summons to appear in Small Claims Court in New York City on June**, As I have cooperated by answering the initial complaint and have been willing to work with the Revdex.com to resolve the issue, [redacted] has pursued a different course of action rather than letting the Revdex.com try to resolve the issue.As I cannot discuss the complaint of the rug, I do need to address the statement that I yelled at [redacted] Anybody that knows me, including current and former employees, can attest to the fact that I do not yellNot at my children, grandchildren, spouse employee nor clientI have been know to reprimand and dismiss employees for what I have considered an inappropriate tone of voice to a customer or an elevated tone of voice both with customers and coworkersI find it very disheartening that I would be accused of having raised my voice to [redacted] .Respectfully submitted,Brian KK***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First the business did not address the damage they made to to our rug Second, regardless how he treats others, I can only address how he spoke to meHe indeed yelled at me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

We did pick up a rug from *** *** with a spot on the rug from coffeeWe were able to improve the spotWhat *** *** is complaining about is shading in the rugShading is a natural condition any fabric with a pileThis includes but is not limited to rugs. Fabra Cleen has an impeccable
reputation for quality and for customer serviceI did refuse to pay for a new rug since we feel the rug is in good shape*** *** had threatened on each of her phone calls to me to sue Fabra CleenShe is also claiming what we feel is an arbitrary amount of what the rug was originally valued atI did tell that I would bring the rug to court with me since she had refused deliveryThe rug will now be brought to court as our evidenceAs a sustaining member of the Revdex.com with an A+ rating and being in a customer service business for years we have made out reputation based upon customer satisfactionOur guarantee is that if you are not completely satisfied with the job we do, you don't pay for the serviceIf my recollection is correct we have also committed to binding arbitration by the bureauWe will definitely abide by your direction if binding arbitration is the protocol at the Revdex.comThe bureau can reach me on my cell phone number at ###-###-####I do not give my personal cell phone number out to the public so I will ask that you please protect my privacy.Respectfully submitted,Brian KK***PresidentFabra CleenCarpet and Upholstery Cleaning Company Inc.** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

The owner wrote the issue is "SHADING." It had been on uniform field color throughout before the cleaning. Shading is not the problem. The problem is dis-colorization due to their cleaning process. I have attached photos of the discolored rug.   To be clear, I replied the owner "left me no choice but to sue" after he yelled at me and said he would do nothing to remedy the situation. I prefer to settle this out of court if possible.I can not speak to their years of experience. However, accidents happen. When my rug was cleaned by whoever at Fabra Clean was working  on it, they must have accidentily used the wrong method. Their accident should not leave me with a damaged wrong and no recourse.Thank you for your assistance.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have attached a summons to appear in Small Claims Court in New York City on June**, 2017. As I have cooperated by answering the initial complaint and have been willing to work with the Revdex.com to resolve the issue, [redacted] has pursued a different course of action rather than letting the Revdex.com try to resolve the issue.As I cannot discuss the complaint of the rug, I do need to address the statement that I yelled at [redacted]. Anybody that knows me, including current and former employees, can attest to the fact that I do not yell. Not at my children, grandchildren, spouse employee nor client. I have been know to reprimand and dismiss employees for what I have considered an inappropriate tone of voice to a customer or an elevated tone of voice both with customers and coworkers. I find it very disheartening that I would be accused of having raised my voice to [redacted].Respectfully submitted,Brian K. K[redacted]