Sherwin Williams

Revdex.com Complaint ID # [redacted] Complaint Information Complaint ID: [redacted] Filed with: Revdex.com Complaint Details Rustic Village Maintenance has been resistive to look into and handle problems with the laundry room equipmentThe maintenance workers give hefty attitude and disrespectful remarks before looking into the actual problem about having to come restart a machine where the clothes have not been adequately washed although paid for and started by residentIssues with the machines have been unresolvedOur staff is trained to be sensitive with our residents’ needsTri City Rentals has provided us with seminars on customer service, values, and behaviors and their impacts on our workspaceHow to develop understanding of key communication skills and an increased awareness of your communication style and preferencesEach time we have received any type of resident request from Ms***, we have responded respectfully and have done our best to resolve each issue, as we do with all of our residentsWe have responded to each of Ms***’ laundry machine requestsEach time there has been a complaint, the machines have been checked for a malfunction and none were foundEach time, as a courtesy, we have put additional credits on her laundry card and re-started the machines for her, at no charge, when she was unsatisfied with their performance at no charge Barbara [redacted] and maintenance workers have insisted nothing is wrong with machines as far as blaming the residents in unethical waysMaintenance Male worker told writer specifically, "There are no other complaints in the whole complexJust this buildingYou should prewash your clothing before putting them in the washer." 5/16/Ms***’ complaint was that the washer was not cleaning properly because the bottoms of her white socks were not clean; they were still gray and dingyShe also said that her clothes stinkWayne, the maintenance techfor her section of the community spoke with her, viewed her socks, and kindly suggested that she may want to pre-treat her white socks or use bleach to get them whiterHe then re-started the washing machine for her so that she could re-wash her load, at no chargePreviously a maintenance workers said, although the machines say high efficiency and are more expensive, you cannot put many clothes in" *5/14/8:PM- Ms [redacted] called out after-hours emergency maintenance to say that the washer was not working and that she needed to load more money on her laundry cardOur staff responded and found that the machine was overloadedOur staff helped her to split her load into machines for a re-washMs [redacted] then said that she had no credits left on her cardSince the offices were closed, our staff said that they would go back to the office and load her laundry cardShe then gave our staff money to go to the office to put more credits on her laundry cardWhich our staff did(Our washers and dryers are professional commercial machines with the capacity to wash lbsof dry laundry.) SEE ATTACHED INFORMATION I have followed this rule making sure to only fill the washer machine less than half way but clothes still come out dirtyWater regulation may be an issue, writer suggestHowever writer, the resident, work in Health care, exposed to Pathogens and bio hazardous materialTherefore, It is believed that request are sufficient are just and all oppositions against me by the Rustic Village Management, including Barbara [redacted] , are unfair, and even down right disrespectfulI have applied their techniques as they suggest for washing and there is still another problemI have been prewashing my clothes as suggested by one of the Male Maintenance workers before using Rustic Village WashersI do not believe I should have to tug around my clothes and spend an hour before I can wash and dry them just to get one cleaned and dry load of laundry when it cost $per load and you must wash small amount of clothesSo far $have not been reimbursed back to me and I have made a request***Barabara [redacted] makes unpleasant calls and speaks down to tenant, writer and always accepts no responsibility for poor quality of machines or workers who give information that is derogatory and passing blame to residentsSee above response in paragraph #It is also believed that Maintenance has done other suspicious tactics and misuse of their authority, such as canine apartment search saying it was because I am a studentI never notified them of me being a studentMs [redacted] was sent a letter on December 11, informing her that before Rustic Village can renew her lease we would be conducting an apartment inspection and this inspection would be done on December 18th, between the hours of 8:00am and 12:pmThis letter also stated that if she had any questions concerning this inspection, please contact Barbara [redacted] This is in no way connected to anyone being a studentWe chose to conduct this renewal inspection based upon some previous apartment damages caused by Ms***Another Walking in on me in my apartment while I was taking a shower at am in the morningThey said they were coming to do a required yearly section inspection, but no letter was left making an announcementSection Apartments regulated by Rochester housing authority also requires a yearly apartment inspection before they will renew a leaseSection had notified Rustic Village and Ms [redacted] of the date their inspector was coming to Ms [redacted] apartmentA member of our maintenance staff always goes over to do a pre-inspection before-hand to make sure that the apartment is in a passing condition a few days before the inspector comesWe have been doing this for years for all residents that are on Section [redacted] , our Resident Services Coordinator, notifies each resident by phone when we will conduct the inspection and whyThe maintenance man said it was because he was doing my mothers (another apartment) inspection so he thought he could perform one for my apartment with no problemsI was not notifiedBarbara [redacted] called back to tell me" its not his fault and the lights were off in your apartment" Wayne immediately came to my office to let me know what happenedI called Ms [redacted] right away to explain what had happenedThere is still no phone message regarding this visit, and that is not the way they announce, 2ndthe maintenance people should not enter my apartment without notificationI am year old female with a female childIn no way is it okay even if my lights are offWayne, our maintenance techfor that building went to Ms***’ apartment to perform his inspectionHe rang her doorbell before entering the buildingHe then knocked on her door several times, there was no answerHe then opened her door slightly, there were no lights on in the apartment and yelled “maintenance,” at which point Ms [redacted] yelled to get out of her apartmentIt can be a traumatizing eventIntentional or not, it could have been avoided by applying the right principlesBarbara could have done damage control by apologizing but instead chose to remain indifferentI did apologize to Ms [redacted] several times and, explained that we were there to do a section housing inspection which they require each year before they will renew her leaseI also explained that [redacted] , one of our office staff, had left a detailed voicemail explaining the appointmentMs [redacted] said that she had not received the voicemail and that we should have sent an official letterBased upon this conversation, effective immediately we have changed our policy to inform all of our residents of inspections by letter and a follby phone call I then asked her if it would be okay if our facilities manager could come over to do the inspection, she said that that was fine and the inspection was completedDesired Outcome/Settlement Desired Settlement: Other (requires explanation) That the machines are observed and corrected to fair use for tenantsRustic Village is currently in a program to remodel all of the laundry rooms and install sets of upgraded commercial laundry machines throughout each of the buildings we have hereMs***’ building was completed in mid-April of (apartments share laundry room, each laundry room contains commercial washers and commercial dryers) All calls from building concerning the laundry machines: 1- 4/20/9:AM - Ms***, apt #called the office to say that the dryers were not dryingIt took her $extra to dry her clothes and even then they were not completely dryShe had already taken her clothes out of the machines and put them away, so our staff tested the machines and reported that they were working properly2- 4/25/Ms***’ Mother, Apt #called to say that she had to wash her load of clothes twice today and they were still not cleanWhen our staff arrived, there were no clothes in the machines to checkTherefore, we tested the machines and they were working properly3- *5/14/8:PM - Ms***, apt #called for washer not working properlyWe found that the machine was overloaded (as described in incident above)4- 5/16/6:PM - Ms***, apt #called to say the washer on the bottom right does not clean her white socksShe said they stink and that she lost $in the machine and she wants another washWe then re-started the machine for her5- 5/27/– Apt#called to say that the washer was not washing properlyOur staff went over and re-started the machine for her to wash her load again6- 6/7/7:PM - Ms***’ Mother, Apt #called our Manager, Linda [redacted] to say that she wants someone to come over at 7:tonight so that they can see how much laundry she puts in the washerAt 7:our staff went over to see that both washer drums were 2/fullWe never heard back that there was a problem7- 6/16/- Ms***’ Mother, Apt #called to say that the washer did not spin out the clothes properlyWhen our staff arrived, they found that the washer was still in use with minutes leftThe resident stated that this is the second time she had to wash the same load because they were still too wet after the first wash was completedOur staff told the resident to please call us to check the load if it has not spun out the clothes properly, so that we may check the clothes and properly access the problem with the machineThis will help us determine what repairs may be neededShe has not called back concerning this problemThat my funds of $is restored to my laundry cardThat Barbara [redacted] undergo investigation, audit for a solid month of all her interactions and transactions with tenants, future tenant prospects and that she is required to take an ethics and discrimination training to update her management and people skillsYou don't accuse tenantsMs***, as a courtesy, will be given a laundry card with a $creditComplaint Details Nature of Complaint: Customer Service Issues Date Problem Occurred: 5/29/12:00:AM Date(s) Complained: 5/29/12:00:AM 2/28/12:00:AM Purchase Date: 5/29/12:00:AM Salesperson: None Provided Complaint Details (cont.) Product/Service: Laundry/ Maintenance Model #: None Provided Account #: None Provided Order #: None Provided Purchase Price: Payment: In Full Credit Card Disputed Amount: Communication / Message History Complaint Details Rustic Villiage Maintenance has been resistive to look into and handle problems with the laundry room equipmentThe maintenance workers give hefty attitude and disrespectful remarks before looking into the actual problem about having to come restart a machine where the clothes have not been adequately washed although paid for and started by residentIssues with the machines have been unresolvedBarbara [redacted] and maintenance workers have insisted nothing is wrong with machines as far as blaming the residents in unethical waysMaintenance Male worker told writer specifically, "There are no other complaints in the whole complexJust this buildingYou should prewash your clothing before putting them in the washer." Previously a maintenance workers said, although the machines say high efficiency and are more expensive, you cannot put many clothes in" I have followed this rule making sure to only fill the washer machine less than half way but clothes still come out dirtyWater regulation may be an issue, writer suggestHowever writer, the resident, work in Health care, exposed to Pathogens and bio hazardous materialTherefore, It is believed that request are sufficient are just and all oppositions against me by the Rustic Village Management, including Barbara [redacted] , are unfair, and even down right disrespectfulI have applied their techniques as they suggest for washing and there is still another problemI have been prewashing my clothes as suggested by one of the Male Maintenance workers before using Rustic Village WashersI do not believe I should have to tug around my clothes and spend an hour before I can wash and dry them just to get one cleaned and dry load of laundry when it cost $per load and you must wash small amount of clothesSo far $have not been reimbursed back to me and I have made a requestBarabara [redacted] makes unpleasant calls and speaks down to tenant, writer and always accepts no responsibility for poor quality of machines or workers who give information that is derogatory and passing blame to residentsIt is also believed that Maintenance has done other suspicious tactics and misuse of their authority, such as canine apartment search saying it was because I am a studentI never notified them of me being a studentAnother Walking in on me in my apartment while I was taking a shower at am in the morningThey said they were coming to do inspection, but no letter was left making an announcementThe maintenance man said it was because he was doing my mothers (another apartment ) inspection so he thought he could perform one for my apartment with no problemsI was not notifiedBarbara [redacted] called back to tell me" its not his fault and the lights were off in your apartment" and that she left a phone messageThere is still no phone message regarding this visit, and that is not the way they announce, 2ndthe maintenance people should not enter my apartment without notificationI am year old female with a female childIn no way is it okay even if my lights are offIt can be a traumatizing eventIntentional or not, it could have been avoided by applying the right principlesBarbara could have done damage control by apologizing but instead chose to remain indifferentDesired Outcome/Settlement Desired Settlement: Other (requires explanation) That the machines are observed and corrected to fair use for tenantsThat my funds of $is restored to my laundry cardThat Barbara [redacted] undergo investigation, audit for a solid month of all her interactions and transactions with tenants, future tenant prospects and that she is required to take an ethics and discrimination training to update her management and people skillsYou don't accuse tenants

The resident signed and committed to a year lease effective 7/1/15. Just over months into their lease they asked to be removed of their obligation effective 10/31/due to a change in their life circumstance, in this case, a job offer that they accepted. Per the lease agreement
the resident had the option to sublet. In addition, out of no obligation, the landlord offered to rent their apartment for them if a prospect comes along requesting their specific unit type. They were told that that prospect must meet the same qualifying criteria as any other prospective resident. The resident signed a letter indicating that they wanted the landlord to try and re-rent their apartment and that they would remain obligated for the apartment until it is re-rented. At that time, and still to this day, their specific unit (a bedroom townhouse) is the only one of that unit type that is available to rent so any calls that have come in requesting that unit type are marketed to their unit. Unfortunately, due to the time of year, calls for rentals have decreased dramatically. The landlord has been making efforts to get the apartment re-rented, using the same forms of advertising that is used for renting any vacant apartment or townhouse. This includes placing PAID ads on several websites and print medium that are marketed to people looking to rent an apartment. In addition, it is in the landlords best interest to get the apartment re-rented because any new resident would sign a new month lease, which is longer than the current residents lease expiration of 6/30/16. The landlord vehemently refutes the residents claims that 1) "there was or 4 townhouses that needed to be rented prior to ours" and 2) family members who called the property were told that other units would be rented before theirs. It has only been a little over days since the resident has vacated the unit and it is not uncommon, in this market, at this time of year, for a unit to remain vacant for this amount of time. The landlord has been making, and will continue to make, its best efforts to re-rent their apartment, including placing paid advertised ads

Revdex.com Complaint ID #[redacted] Complaint Information Complaint ID: [redacted] Filed with: Revdex.com.   Complaint Details Rustic Village Maintenance has been resistive to look into and handle problems with the laundry room equipment. The maintenance workers give hefty...

attitude and disrespectful remarks before looking into the actual problem about having to come restart a machine where the clothes have not been adequately washed although paid for and started by resident. Issues with the machines have been unresolved. Our staff is trained to be sensitive with our residents’ needs. Tri City Rentals has provided us with seminars on customer service, values, and behaviors and their impacts on our workspace. How to develop understanding of key communication skills and an increased awareness of your communication style and preferences. Each time we have received any type of resident request from Ms. [redacted], we have responded respectfully and have done our best to resolve each issue, as we do with all of our residents. We have responded to each of Ms. [redacted]’ laundry machine requests. Each time there has been a complaint, the machines have been checked for a malfunction and none were found. Each time, as a courtesy, we have put additional credits on her laundry card and re-started the machines for her, at no charge, when she was unsatisfied with their performance at no charge Barbara [redacted] and maintenance workers have insisted nothing is wrong with machines as far as blaming the residents in unethical ways. Maintenance Male worker told writer specifically, "There are no other complaints in the whole complex. Just this building. You should prewash your clothing before putting them in the washer." 5/16/16 Ms. [redacted]’ complaint was that the washer was not cleaning properly because the bottoms of her white socks were not clean; they were still gray and dingy. She also said that her clothes stink. Wayne, the maintenance tech. for her section of the community spoke with her, viewed her socks, and kindly suggested that she may want to pre-treat her white socks or use bleach to get them whiter. He then re-started the washing machine for her so that she could re-wash her load, at no charge. Previously a maintenance workers said, although the machines say high efficiency and are more expensive, you cannot put many clothes in" *5/14/16 8:09 PM- Ms. [redacted] called out after-hours emergency maintenance to say that the washer was not working and that she needed to load more money on her laundry card. Our staff responded and found that the machine was overloaded. Our staff helped her to split her 1 load into 2 machines for a re-wash. Ms. [redacted] then said that she had no credits left on her card. Since the offices were closed, our staff said that they would go back to the office and load her laundry card. She then gave our staff money to go to the office to put more credits on her laundry card. Which our staff did. (Our washers and dryers are professional commercial machines with the capacity to wash 22 lbs. of dry laundry.) SEE ATTACHED INFORMATION I have followed this rule making sure to only fill the washer machine less than half way but clothes still come out dirty. Water regulation may be an issue, writer suggest. However writer, the resident, work in Health care, exposed to Pathogens and bio hazardous material. Therefore, It is believed that request are sufficient are just and all oppositions against me by the Rustic Village Management, including Barbara [redacted], are unfair, and even down right disrespectful. I have applied their techniques as they suggest for washing and there is still another problem. I have been prewashing my clothes as suggested by one of the Male Maintenance workers before using Rustic Village Washers. I do not believe I should have to tug around my clothes and spend an hour before I can wash and dry them just to get one cleaned and dry load of laundry when it cost $4.00 per load and you must wash small amount of clothes. So far $6.00 have not been reimbursed back to me and I have made a request. [redacted]Barabara [redacted] makes unpleasant calls and speaks down to tenant, writer and always accepts no responsibility for poor quality of machines or workers who give information that is derogatory and passing blame to residents. See above response in paragraph #4 It is also believed that Maintenance has done other suspicious tactics and misuse of their authority, such as canine apartment search saying it was because I am a student. I never notified them of me being a student. Ms. [redacted] was sent a letter on December 11, 2015 informing her that before Rustic Village can renew her lease we would be conducting an apartment inspection and this inspection would be done on December 18th, between the hours of 8:00am and 12:00 pm. This letter also stated that if she had any questions concerning this inspection, please contact Barbara [redacted]. This is in no way connected to anyone being a student. We chose to conduct this renewal inspection based upon some previous apartment damages caused by Ms. [redacted]. Another Walking in on me in my apartment while I was taking a shower at 10 am in the morning. They said they were coming to do a required yearly section 8 inspection, but no letter was left making an announcement. Section 8 Apartments regulated by Rochester housing authority also requires a yearly apartment inspection before they will renew a lease. Section 8 had notified Rustic Village and Ms. [redacted] of the date their inspector was coming to Ms. [redacted] apartment. A member of our maintenance staff always goes over to do a pre-inspection before-hand to make sure that the apartment is in a passing condition a few days before the inspector comes. We have been doing this for years for all residents that are on Section 8. [redacted], our Resident Services Coordinator, notifies each resident by phone when we will conduct the inspection and why. The maintenance man said it was because he was doing my mothers (another apartment) inspection so he thought he could perform one for my apartment with no problems. I was not notified. Barbara [redacted] called back to tell me" its not his fault and the lights were off in your apartment" Wayne immediately came to my office to let me know what happened. I called Ms. [redacted] right away to explain what had happened. There is still no phone message regarding this visit, and that is not the way they announce, 2nd... the maintenance people should not enter my apartment without notification. I am 31 year old female with a female child. In no way is it okay even if my lights are off. Wayne, our maintenance tech. for that building went to Ms. [redacted]’ apartment to perform his inspection. He rang her doorbell before entering the building. He then knocked on her door several times, there was no answer. He then opened her door slightly, there were no lights on in the apartment and yelled “maintenance,” at which point Ms. [redacted] yelled to get out of her apartment. It can be a traumatizing event. Intentional or not, it could have been avoided by applying the right principles. Barbara could have done damage control by apologizing but instead chose to remain indifferent. I did apologize to Ms. [redacted] several times and, explained that we were there to do a section 8 housing inspection which they require each year before they will renew her lease. I also explained that [redacted], one of our office staff, had left a detailed voicemail explaining the appointment. Ms. [redacted] said that she had not received the voicemail and that we should have sent an official letter. Based upon this conversation, effective immediately we have changed our policy to inform all of our residents of inspections by letter and a follow-up by phone call I then asked her if it would be okay if our facilities manager could come over to do the inspection, she said that that was fine and the inspection was completed. Desired Outcome/Settlement Desired Settlement: Other (requires explanation) That the machines are observed and corrected to fair use for tenants. Rustic Village is currently in a program to remodel all of the laundry rooms and install 2 sets of upgraded commercial laundry machines throughout each of the 170 buildings we have here. Ms. [redacted]’ building was completed in mid-April of 2016. (8 apartments share 1 laundry room, each laundry room contains 2 commercial washers and 2 commercial dryers) All calls from building 225 concerning the laundry machines: 1- 4/20/16 9:11 AM - Ms. [redacted], apt #1 called the office to say that the dryers were not drying. It took her $6.00 extra to dry her clothes and even then they were not completely dry. She had already taken her clothes out of the machines and put them away, so our staff tested the machines and reported that they were working properly. 2- 4/25/16 Ms. [redacted]’ Mother, Apt #5 called to say that she had to wash her load of clothes twice today and they were still not clean. When our staff arrived, there were no clothes in the machines to check. Therefore, we tested the machines and they were working properly. 3- *5/14/16 8:09 PM - Ms. [redacted], apt #1 called for washer not working properly. We found that the machine was overloaded (as described in incident above). 4- 5/16/16 6:50 PM - Ms. [redacted], apt #1 called to say the washer on the bottom right does not clean her white socks. She said they stink and that she lost $2.00 in the machine and she wants another wash. We then re-started the machine for her. 5- 5/27/16 – Apt. #1 called to say that the washer was not washing properly. Our staff went over and re-started the machine for her to wash her load again. 6- 6/7/16 7:08 PM - Ms. [redacted]’ Mother, Apt #5 called our Manager, Linda [redacted] to say that she wants someone to come over at 7:30 tonight so that they can see how much laundry she puts in the washer. At 7:30 our staff went over to see that both washer drums were 2/3 full. We never heard back that there was a problem. 7- 6/16/16 - Ms. [redacted]’ Mother, Apt #5 called to say that the washer did not spin out the clothes properly. When our staff arrived, they found that the washer was still in use with 7 minutes left. The resident stated that this is the second time she had to wash the same load because they were still too wet after the first wash was completed. Our staff told the resident to please call us to check the load if it has not spun out the clothes properly, so that we may check the clothes and properly access the problem with the machine. This will help us determine what repairs may be needed. She has not called back concerning this problem. That my funds of $6.00 is restored to my laundry card. That Barbara [redacted] undergo investigation, audit for a solid month of all her interactions and transactions with tenants, future tenant prospects and that she is required to take an ethics and discrimination training to update her management and people skills. You don't accuse tenants. Ms. [redacted], as a courtesy, will be given a laundry card with a $6.00 credit. Complaint Details Nature of Complaint: Customer Service Issues Date Problem Occurred: 5/29/2016 12:00:00 AM Date(s) Complained: 5/29/2016 12:00:00 AM 2/28/2016 12:00:00 AM Purchase Date: 5/29/2016 12:00:00 AM Salesperson: None Provided Complaint Details (cont.) Product/Service: Laundry/ Maintenance Model #: None Provided Account #: None Provided Order #: None Provided Purchase Price: 2.0000 Payment: In Full Credit Card Disputed Amount: 6.0000 Communication / Message History Complaint Details Rustic Villiage Maintenance has been resistive to look into and handle problems with the laundry room equipment. The maintenance workers give hefty attitude and disrespectful remarks before looking into the actual problem about having to come restart a machine where the clothes have not been adequately washed although paid for and started by resident. Issues with the machines have been unresolved. Barbara [redacted] and maintenance workers have insisted nothing is wrong with machines as far as blaming the residents in unethical ways. Maintenance Male worker told writer specifically, "There are no other complaints in the whole complex. Just this building. You should prewash your clothing before putting them in the washer." Previously a maintenance workers said, although the machines say high efficiency and are more expensive, you cannot put many clothes in" I have followed this rule making sure to only fill the washer machine less than half way but clothes still come out dirty. Water regulation may be an issue, writer suggest. However writer, the resident, work in Health care, exposed to Pathogens and bio hazardous material. Therefore, It is believed that request are sufficient are just and all oppositions against me by the Rustic Village Management, including Barbara [redacted], are unfair, and even down right disrespectful. I have applied their techniques as they suggest for washing and there is still another problem. I have been prewashing my clothes as suggested by one of the Male Maintenance workers before using Rustic Village Washers. I do not believe I should have to tug around my clothes and spend an hour before I can wash and dry them just to get one cleaned and dry load of laundry when it cost $4.00 per load and you must wash small amount of clothes. So far $6.00 have not been reimbursed back to me and I have made a request. Barabara [redacted] makes unpleasant calls and speaks down to tenant, writer and always accepts no responsibility for poor quality of machines or workers who give information that is derogatory and passing blame to residents. It is also believed that Maintenance has done other suspicious tactics and misuse of their authority, such as canine apartment search saying it was because I am a student. I never notified them of me being a student. Another Walking in on me in my apartment while I was taking a shower at 10 am in the morning. They said they were coming to do inspection, but no letter was left making an announcement. The maintenance man said it was because he was doing my mothers (another apartment ) inspection so he thought he could perform one for my apartment with no problems. I was not notified. Barbara [redacted] called back to tell me" its not his fault and the lights were off in your apartment" and that she left a phone message. There is still no phone message regarding this visit, and that is not the way they announce, 2nd... the maintenance people should not enter my apartment without notification. I am 31 year old female with a female child. In no way is it okay even if my lights are off. It can be a traumatizing event. Intentional or not, it could have been avoided by applying the right principles. Barbara could have done damage control by apologizing but instead chose to remain indifferent. Desired Outcome/Settlement Desired Settlement: Other (requires explanation) That the machines are observed and corrected to fair use for tenants. That my funds of $6.00 is restored to my laundry card. That Barbara [redacted] undergo investigation, audit for a solid month of all her interactions and transactions with tenants, future tenant prospects and that she is required to take an ethics and discrimination training to update her management and people skills. You don't accuse tenants.

Initial Business Response /* (1000, 5, 2015/11/18) */
I regret any inconvenience that you have experienced. Upon investigating the circumstances involved with your complaint, and having one of our representatives visit the job site, we came to the conclusion that the paint was delaminating due to...

deterioration of the wood. Usually, delamination is due to the primer not being applied to a properly prepared substrate such as not being scraped or sanded enough. For your project, the recommended product was the exterior alkyd wood primer. This product penetrates and seals bare wood for strong adhesion and a long lasting finish, that also resists mildew.
We, at Sherwin Williams, stand behind our product and also want to ensure the satisfaction of our customers. I would like the opportunity to discuss this with you further. Please contact the Sherwin Williams where the product was purchased so we may help you resolve this problem.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have talked to three differents representatives at SW. Calling them will not solve my issues and that is the reason I escaleted to the Revdex.com. They repeated what said in my compliant about the wood being old. That really is a good one if you think about it but obviously a gimmick t
SW has used in the past. At any rate the painter, I will say it again, had a representative out from SW prior to painting the building. The painter did as he was told on the prep of the building and the paint. The painter took a month to paint this building and did an exellent job. The painter warned me that SW had a lot of road blocks with their warranty. But we thought the paint would be worth the higher price. If the wood was in a non paintable condition then we should have been told that at that point before spending well over !000. on paint and over 3000. on labor. Pretty much seems as though SW has no warranty nor responsiblity for their paint

Review: On 08 October, 2015 I spoke with both the Manager and Assistant Manager on duty at the Sherwin Williams store at 2467 Daisy Street, Clearfield, PA, Mr. Wayne E[redacted] and Mr. Ryan W[redacted] respectively, regarding a complex (and expensive/ labor intensive) situation caused by the failure of a Sherwin Williams associate to match a oil-based sample of Sherwin Williams stain (Cuprinol) used on my house deck since 2009. I successfully purchased stain from this store in both 2011 and 2013 that was applied to the deck without complications. The two gallons I purchased in the fall of 2014 are the root cause of this situation. This store has since stopped using Cuprinol as its base product and I was informed such, but also stated to the associate I didn't care what the base is because I trust Sherwin Williams will use the highest quality products and ensure a perfect color match. I was told they would. The result of this mismatch error leaves me with a highly noticeable "two-tone" oil-based stained deck that is totally UNACCEPTABLE. After a lengthy discussion of products, application techniques and comparing the two colors from the inside of the stain cans, the resolution they offered was to provide me with the requisite amount of stripper and rejuvenator to remove the mismatched stain from all the surface deck, railings and three pillars supporting the roof structure that extends over the front deck and to rejuvenate the wood for restaining...and for me to do all the labor and restaining. This is totally UNACCEPTABLE. They both stated they were limited by Sherwin Williams policies. To calculate the total amount of hours and labor associated with undoing this task goes far beyond just removing the stain because of the patio beneath the deck and valuable plants. this is a huge, nearly impossible undertaking for myself who is a disabled veteran. This particular property is used to support the Wounded Warrior Project and deserves to be treated fairly. Their solution is a criminal way to treat a loyal patron.Desired Settlement: For Sherwin Williams to provide all required materials and labor to strip the stain, rejuvenate the wood and restain to original color...at no cost to me. I have unfortunately already paid for the "mismatched" stain...had that been the proper stain...there would be no need for a complaint.

Review: Please note my complaint is with the sherwin-Williams store at 170 alameda plaza. Butler, PA but the Revdex.com webpage would not let me choose that so I chose the 1st on the list.complaint: Had my house painted by professional painters 12 years ago. Warranty for not peeling/cracking/chipping for 15 years. It's been doing all that for 2 years. Called local dealer. On the phone he sighed & said, "Well, it all depends on so many issues: age of the house..."He came out to examine the paint about 3 weeks later. He said- you didn't prime the house. I told him that the painters primed with pink paint.He said, "Looks like water damage here." I said, "we get no water there. Thats 1 of the most protected places of the houses exterior". He said there were many reason they should not honor the warranty. I said that I disagree with all his reasons because they were false assumptions about the house. He left. I sent this note on Sept. 2, 2014 to the general S.W. website after I heard nothing for a few weeks.Please forward this to store [redacted]. Hi, You came & looked at my peeling & cracking paint. My house was painted by a professional painter about 11 years ago. The problem has been going on for at least 2 years. When you came to my home you said the problem was not because of the paint but because of ...reasons you speculated on. Reasons that I did not agree with, that were false or had absolutely nothing to do with the warranty. The warranty does not spell out any of the reasons that you noted that day. For that reason, I still feel I should get about 4-6 gallons of paint in three different colors to repair the spots that are bad on my home. My husband is scrapping and sanding those areas and when he finishes we will know exactly how much paint is needed..I got a message back quickly from someone at Sherwin-Williams stating that the paint chips collected by the store manager would be sent to a lab for analysis. I would be called when they decided what the results were.Desired Settlement: I would like 5 or 6 gallons of paint to match my home colors to repair the areas where the paint has been peeling, chipping or cracking for the past 2 years.