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Sherwood Memorial Park, Inc.

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Sherwood Memorial Park, Inc. Reviews (1)

Review: My mother and now deseased father purchased a head stone for the plot that was purchased and paid for years ago. They own 4 plots. head stone was picked out and final payment was made in Jan. 2013. We have a copy of canceled check and copy of the original head stone. What was purchased and picked out. Per information given the head stone was to be placed on site within 6 months of final paid bill. My father passed away Aug. 1st We paid for the grave openeing and closing with a credit card and ask about the head stone. Was told it was not there but would be checked into. We buried my father Aug. 3rd. no head stone could be found. No paperwork can be found. No instructions can be found after purchase and PAID for head stone. As of Aug 28th. Nothing has been done. No head stone is there. Office has not contacted my mother about the error.Desired Settlement: Based on the fact that we are a captive audience. We have NO choice now as to what can be done. I want the flower vase added free. WHEN we finally get the head stone placed. This is bad business. My family has all bought and paid for sites in this park..total of 4 family's! We have had 3 deaths within the last 4 years and EVERY one of the familys have had to deal with missing stones. [redacted] was placed 3 years ago. [redacted] was placed 2 yrs ago. My aunt [redacted] had to fight for months to get her stone placed because again you couldnt find her information. Unexceptable practices. Again... we dont have a choice at this point. My mother should be compensated for all of the heartach this has caused. She was told when it was purchased how much EASIER it will be on you and your family (sales pitch given) and it has NOT been easy or painless.

Business

Response:

First of all, let me say that I am extremely sorry for your loss, and for any confusion in regard to the memorial that you have arranged through Sherwood Memorial Park. It is never our intention for anything to be difficult on the family, we strive to make things as easy as possible. I have looked into this and we do have paperwork on the memorial, however it does need to be verified so that we can make sure that we are ordering it exactly the way the family would like it. We like to verify that the name, design and emblems are exactly as the family would like since there can be no changes made after the memorial is cast. We do have a temporary marker that has already been in place in the meantime with name and a vase for flowers. As soon as the design and names are verified we will have that ordered and placed as soon as they can have it cast. I have made a call to Ms. [redacted] so that we can verify this information. In the meantime there is a temporary marker there. The counselor that has been working with the family tells me that he has been in contact with Ms. [redacted], several times. I will be glad to meet with you and get this finalized as soon as possible. I am extremely sorry that you have had an issue in regard to this matter. [redacted]

Consumer

Response:

We have been in touch with Sherwood and they are working with us to correct the problem as of Fri. 8/30. My sister went to them on Fri. meet with [redacted], and the issue is being corrected. Thanks so much.

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Description: CEMETERIES

Address: 1250 E. Main Street, Salem, Virginia, United States, 24153

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