Sherwood Test Prep

I am rejecting this response because: I did not receive a credit back to my VISA, account ending in #***, by Sherwood Test Prep I was involved in a 3-way call with my credit card company (Capital one) and with [redacted] from Revdex.com on 9/26/ We spoke with the dispute specialist supervisor, [redacted] , at that time She was able to confirm that the credit was never received How can the business continue to respond the same way without any proof? My account clearly has not been credited by Sherwood, as shown on my statements, my online account information, and a dispute specialist supervisor from my credit card company Sherwood continues to assert my account has been credited without providing any documentation or proof

I am rejecting this response because: It still hasn't shown up on the credit card anyway I was only told earlier that it would take 7-BUSINESS days as opposed to actual 7-days So the fact that they're claiming that the refund has been confirmed by me is a lie

The refund was processed to her Visa ending in x [redacted] (Exp [redacted] ) on July 7th, This has been completed and verified Customer was provided the refund as described above

A refund of $was processed on 9/12, back to her card, a Visa ending in x***, with an expiration date of [redacted]

I have received the update in response to contacting the merchant who claims they have issued a credit back to the card.As of today, 10/26/2016, I have not received the refund to my credit card.I do not know which answer to mark on the response request form that you sent me.Please advise.Regards, [redacted] *

I am rejecting this response because: ? I did not receive a credit back to my VISA, account ending in #***, by Sherwood Test Prep? I was involved in a 3-way call with my credit card company (Capital one) and with [redacted] from Revdex.com on 9/26/? We spoke with the dispute specialist supervisor, [redacted] , at that time? She was able to confirm that the credit was never received? How can the business continue to respond ? the same way without any proof? ? My account clearly has not been credited by Sherwood, as shown on my statements, my online account information, and a dispute specialist supervisor from my credit card company? Sherwood continues to assert my account has been credited without providing any documentation or proof

Initially customer requested a refund and was provided one, but then decided to transfer to the next session A few days before the class was to begin customer cancelled their course even though they knew the course would be running and would be offered Customer stated that they would like to cancel the course even though they clearly understood the course would be running We provided the customer a refund and the customer acknowledged that they received it Afterwards they filed this complaint, even though they would have had a class to attend and were provided a refund when they cancelled the course themselves We have a business day customer request response time, although her in case we responded to and processed her refund within minutes from her initial contact She now states that responding to her request within minutes was too slow for

? A credit was processed to her Visa ending in x***, with an expiration date of [redacted] , on? 9/in the amount of $

Please review our prior responses Thank you

I am rejecting this response because: Complaint # [redacted] ***I have received the update in response to contacting the merchant who claims they have issued a credit back to the card.As of today, 10/26/2016, I have not received the refund to my credit card.Please advise.Regards, [redacted] ***

We show a credit posting in the amount of $to a [redacted] ending in ***, with an expiration date of 06/

I am rejecting this response: I rejected the continuing of the class because my mother was dying which they knew and refused to make any exception or take any proof of my situation as I offered to give them. I was not offered anything but to take the course within 6 months to a year but when I went to register this summer they had no record of such a transaction. of course I rejected their other offers because my mother was dying and was told she had 6 months to a year to live and how would I be able to complete any course with this information, I needed to be with my mom not take any course whatsoever. They knew the situation and they stood by their policy repeating it over and over to me without regard to my personal situation. of course I knew the policy that is why I continued the course but when I discovered my mothers situation would result in death I could not continue. The point is they make no exceptions to their policy when tragedy strikes or takes situations on an individual basis. I needed the money to visit my mom and I told them but they still stood by their policy as they are repeating now to the BBB. my mother lived 2 hours from me and I needed the money for the hotels stays but they still stood by their policies. They should have refunded my money and not offered to repeat the course when they knew that would be impossible for me to do considering my individual situation. Even now they are defending their policy even though they put me through extra mental anguish at the time my mother was dying. I even wrote a pleading letter to the CEO of this company and received no response. I want my refund due to the extra financial burden they placed on me during my mother's illness.

Customer acknowledged and understood the terms and conditions of our services, specifically when registering herself online: "Once you have attended your first class, there are no refunds of your course fee" and with her signed consent form: "I understand that there are no refunds under any circumstances once I have attended my first class." We have the customer's signed consent form on file.Customer was offered a number of exceptions, which we made out of compassion for her situation She declined all of them All exceptions offered expired at their time of decline.Customer's 12/7/Start Date Course included a free repeat This was good for the consecutive session (1/25/15) Customer did not make a request or sign up for her free repeat Her free repeat has also expired.We asked the customer to continue with the course which is hours once per week on a Sunday afternoon and delay the homework/practice test portion of it until she felt ready to complete it She declined this We stated the instructor would help custom mold the remaining hours of the course for her if she continued to attend She declined this as well There is nothing more that we can do.Dear customer, please accept our deepest sympathies and we're very sorry for your loss

We can confirm that the customer did receive her refund of $back to her Visa ending in 8743, Expiration Date [redacted]